1. Hassan Ahmad, BEng
Mississauga, ON  416-554-6470  hassanahmad04@gmail.com
SUMMARY
 IT professional with nearly 5 years of experience in Application Support, including Middleware.
 Working in middleware infrastructure team and with project intake team
 Experienced in both Windows and UNIX based operating systems.
 Holds a Bachelors of Engineering degree.
 Effective communicator with ability to work with multi disciplinary teams.
 Excellent organizational and time management skills.
 Ability to quickly learn new skills and adapt to new work environments.
EDUCATION
 Bachelors of Engineering (BEng.) – Electronics Engineering (2010)
Yorkville University, Fredericton, NB.
TECHNICAL SKILLS
 Application Servers: WebLogic, WebSphere, IBM MQ,
 Web Servers: SunOne iPlanet, JBoss, IBM HTTP Server, IIS 7.5
 Automation: Autosys
 Monitoring and Access: HP SiteScope, Siteminder
 Database: MS Access
 Languages: C/C++, HDL, Java
 Operating Systems: Windows 7, XP, server 2003-2008, Linux and Solaris
PROFESSIONAL EXPERIENCE
 Production Support Specialist Sep. 13 – Present
CIBC - Toronto, ON
 Work with many project teams to implement new initiatives and upgrades
 Build domains for Weblogic, Websphere, iPlanet, HIS, IIS according to CIBC standards.
 Deploy custom enterprise and web applications (EAR/WAR).
 Create and configure database connections within a domain.
 Configure MQ channels and queues.
 Configure SiteMinder and SiteScope
 Create autosys jobs for Application teams.
 Create scripts for easy deployments of repetitive tasks.
 Review server logs for errors during troubleshooting activities.

2.  Perform server health monitoring using administration console.
 Perform updates for Document Root directory in SunOne/Iplanet webserver.
 Recycle web server instances.
 Review error and access logs as part of maintenance.
 Provide on-call support.
 Technical Analyst Sep. 11 – Present
Humanity First Canada Inc. - Concord, ON
 Install, configure, and administer WebLogic application servers.
 Deploy custom enterprise and web applications (EAR/WAR).
 Create and configure database connections within a domain.
 Perform server recycles as part of regular maintenance.
 Review server logs for errors during troubleshooting activities.
 Perform server health monitoring using administration console.
 Perform updates for Document Root directory in SunOne/Iplanet webserver.
 Recycle web server instances.
 Review error and access logs as part of maintenance.
 Technical Support Apr. 12 – Sep. 13
Bell Technical Solutions - Mississauga, ON
 Provide Technical Support to the front line Bell technicians.
 Install and support Data Transmission over VDSL2+.
 Monitor and Analyze DSL line status using Webcare and Lantern software
 Monitor and Support Data Transmission over Fiber Networks.
 Install and configure new Networks by setting up modems and secured wireless networks.
 Assist L1 technicians in repairs and new installations of IPTV.
 Perform troubleshooting, HPNA testing and configuration of set top boxes for IPTV.
 Provide software support by configuring subscriber line access multiplexer.
 Update and change speed profiles using Webcare and Lantern.
 Production Support Analyst Apr. 08 - Aug. 08
Telcan Inc. - Mississauga, ON
 Monitored availability of network and incidents of network intrusions.
 Updated firewall configurations.
 Created/updated user accounts.
 Created support tickets for second level support.
 Liaison with second and end users to resolve issues.
 Technician 2002 - 2004
Biz Electronics - Mississauga, ON
 Analyze and fix software and hardware problems, replace faulty hardware, configure Windows.
 Installation of drivers for various devices.
 Assemble custom PCs according to customer specifications.

3.  Configure routers, switches and hubs for customers, setup up secure networks.
 Customer service and sales management.
REFERENCES
Available upon request.