Elizabeth Neales seeks a position as a platform specialist with over 6 years of experience designing, building, and developing solutions for internal business applications. She has a Bachelor's degree in Computer Science from Wentworth Institute of Technology and skills in languages like Java, C++, and SQL. Her experience includes roles at John Hancock, where she supported platforms like Business Objects and Ping Federation, and at Wentworth Institute of Technology as a computer technician. She currently works as a Technical Lead providing input on technology products, defining coding standards, and coordinating system installations.

1. Elizabeth Neales
601 June St. Fall River, Ma 02720
nealese@gmail.com 617.852.9983
OBJECTIVE
Lead platform specialist with 6 years’ experience in designing, building and developing solutions for internal business applications
across various platforms. Seeking a position in a dynamic and challenging environment where there is an opportunity to improve my
skillset and further develop my career.
EDUCATION
Wentworth Institute of Technology Boston, MA
Bachelor of Science Degree in Computer Science (3.3 GPA) 2008
COURSEWORK
 Object Oriented Data Structures
 Computer Architecture 1 & 2
 Computing and Problem Solving
 Probability & Statistics
 Networks, Services, & World Wide Web
 C++ 1 & 2
 Intro. To Computer Languages
 Database Management Systems
 Technical Communications
 Assembly Language
TECHNICAL SKILLS
Languages: Java, C++, SQL, Oracle, HTML, PHP, Assembly Language, Korn Shell
Operating Systems: Windows, Solaris, Red Hat
Applications: Eclipse, Microsoft Visual Studio, TAM, iSAM 7.0, LDAP, Business Objects, Informatica, PingFederation,
Websphere
COMPUTER EXPERIENCE
Community and Learning Partnerships at Wentworth Institute of Technology Boston, Ma
Computer Technician
Summer 2006
 Organized Computer Network throughout the Mission Hill Center
 Built several live websites for community based groups
 Participated on the Mission Hill Community WiFi Committee in conjunction with Wentworth with a goal of
providing/installing free wireless service throughout the Mission Hill Community
John Hancock Boston, MA
Platform Technician II
2009 – 2015
Platform Specialist II with 6 years in technical and customer support roles. Responsible for supporting and maintaining various
shared platforms within John Hancock. Responsibilities are to provide technical and application oversight to the maintenance,
evaluation and implementation of the platforms in addition to providing more complex troubleshooting.
Business Objects
 Install, troubleshoot, and maintain the various Business Objects environments
 Perform hands-on fixes at the server level, including installing and upgrading software and configuring systems applications
 Provide ongoing troubleshooting, support, and maintenance of applications, including 24 hours on call coverage
 Responsible for writing system documents, technical documents, user documentation and training materials helpful for end
users as well as creating and presenting road shows highlighting features and benefits of the tool
 Installed and upgraded Unix BOXI R2 platform to Windows BOXI R3.
 Project Managed various Business Objects projects providing cost analysis, creation of a precise project plans and
coordinatied with support groups such as server teams, database teams, application leads and stake holders.
Shared Web/WSS
 Coordinated testing, upgrades and data center moves for all cross Business Unit applications within the Shared Web
Environment
 Provide business requirements’ analysis and documentation of enterprise security strategy, development of technical
architecture and solution design using IBM Tivoli Access Manager and IBM Tivoli Identity Manager products, web security
infrastructure management and integrated security support for applications.
 Provide technical direction, set standards for application security architecture and deploy SSO in a multi-faceted application
environment. Provide security expertise to application development and respective business areas to help design and develop
secure applications with standard authentication and authorization mechanisms.
 Maintain 40 servers across development, test, QA and production environments that service 120,000 plus users and host
approximately 20 major business web applications for employees, agents and business partner access.

2.  Support day-to-day operations, technical configuration changes and maintenance of this security infrastructure i.e. LDAP
feeds, review of major architectural changes, LDAP security, ACLs, WebSEALs, junctions, APIs, etc.
Ping Federation
 Administer PingFederate environment and responsible for planning, testing, upgrades, deployments, standards,
documentation and managing Federated SSO and Internal SSO. Architecture consists of 3 environments providing secure
SSO through SAML1.0 and SAML2.0 protocol.
 Provide technical direction, set standards for application security architecture and provide expertise for new internal/external
SSO connections.
 Configure all new connections, maintain current environment and provide 24/7 support
Informatica
 Responsible for installation and configuration of Informatica 9.1 and 9.5 environments
 Formulate deployment plans and monthly Audit reports
 Administer Offshore team and coordinate with vendor support
 Provide production 24/7 support on shared platforms with 20+ projects per region (America, North America, Asia Pacific)
 Identify root cause and implement resolution for production issues
 Perform object deployments on versioned repositories from Development to Production
 Implement capacity management and performance best practice guidelines and monitoring
Technical Lead
2015-Present
 Providing input into design, re-design and development of new technology products and applications to both internal
and external development teams.
 Responsible for defining coding standings and enforcing those standards through code reviews.
 Coordinating system installations and software testing.
 Act as liaison between business analyst or project manager and development team.
 Providing solutions to software/platform issues and communicating/coordinating options for resolution to appropriate
teams.
 Architecture design for onboarding new vendor platforms as well as integrations into SaaS environments.
Awards
Service Excellence Ambassadors Award in 2009