1. Hannah Klammer
P.O. Box 304
Adams, MA 01220
hk0045@mcla.edu
(413) 822-4360
EXPERIENCE
Hollister Co., Lanesboro, MA August 2010 - Present
Sales Associate
 Customer service and cashiering
 Processes returns in compliance with company protocol
 Maintains store standards, such as setting up and breaking down of window displays
 General cleaning, keeping store neat and organized
Klammer Plumbing & Heating, Adams, MA August 2013 - Present
Office Assistant
 Customer billing and payments
 Word processing, filing, and general office duties
 Prepares customer invoices through QuickBooks
 Payroll entry and processing
 Accurately prepares bank deposits
Massachusetts College of Liberal Arts, North Adams, MA September 2014 – December 2014
Office Assistant, Athletics Department
 Created athletic event programs with Microsoft Publisher for wide distribution
 Updated sports rosters
 Prepared PowerPoint presentations for athletic events
 Maintained Athletics web pages with current information
 Word processing and Excel spreadsheet preparation
 Assist Sports Information Director as needed
Got Goodies, North Adams, MA August 2009 – July 2013
Sales Associate/Chocolatier
 Provided excellent customer service in person and over the phone
 Complied with Department of Health regulations in product preparation
 General cleaning of store
 Supervised two employees
TECHNOLOGY
 Microsoft Office (Excel, Word, PowerPoint & Publisher)
 QuickBooks
 Social media platforms
EDUCATION
Massachusetts College of Liberal Arts, North Adams, MA
Bachelor of Science in Business Administration (Management Concentration) December 2014