2. Ask Yourself
• Are you an management
Student?
• Do you know what is
communication?
• Are you able to
communicate all in effective
way?
• Do you think you need an
improvement?

3. WHAT MAKES A GOOD
COMMUNICATOR?
Active Listener
Effective Presenter
Quick Thinker
Win-Win Negotiator

4. PROCESS OF
COMMUNICATION

5. TYPES OF
COMMUNICATION
• 1 WAY COMMUNICATION
• 2 WAYS COMMUNICATION
• MULTI WAYS COMMUNICATION

6. DID YOU KNOW THAT?
70 % of our communication efforts are:
Misunderstood
Misinterpreted
Rejected
Distorted
Not heard

7. DID YOU KNOW THAT?
60% OF OUR COMMUNICATION IS
NOT VERBAL!!
• SMILING
• GESTURES
• EYE CONTACT
• POSTURE
• PROXIMITY

8. DID YOU KNOW THAT?
• SMILING

9. DID YOU KNOW THAT?
• GESTURES

10. DID YOU KNOW THAT?
• EYE CONTACT

11. DID YOU KNOW THAT?
• POSTURE

12. DID YOU KNOW THAT?
• PROXIMITY

13. COMMUNICATIVE TYPES
OF QUESTIONS
1. Closed questions:
Get a one-word response and inhibit thought.
Questions begin with who, when and which
2. Open-ended questions:
Invite unique thought, reflection or an explanation.
Questions begin with how, what and how come (not
why!).

14. CHALLENGE!!!
DIVIDE INTO 2 TEAMS.
EACH TEAM SHOULD COME UP WITH 5 CLOSED
ENDS QUESTIONS AND LET THE OTHER TEAM
TURN THEM INTO OPEN END QUESTIONS.

15. DID YOU KNOW THAT?
PUBLIC SPEAKING, IS ANOTHER TYPE OF
COMMUNICATION.

18. THANK YOU