This document provides a summary of Eric W. Snyder's work experience and qualifications for an operations manager position. It summarizes his experience over 15 years in logistics management roles with YRC Freight and Con-way Freight, where he improved safety, customer service, and cost controls. His most recent role as Terminal Manager at YRC Freight saw him raise the terminal's national ranking by 38% through creating committees and coaching employees.

1. Eric W. Snyder
5911 Cecilyann San Antonio, Tx 78253 662-610-7419 eric.snyder2016@gmail.com
Objective Highly organized, proactive, self-motivated operations manager with LTL experience and sincere
interpersonal skills demonstrating expertise in the administration of service center and distribution center logistics,
emphasizing workplace safety, customer service, assessment of revenue, profit, and cost controls as well coaching
employees in the areas of company quality measures. Establishes innovative strategies to address a location’s area of need
using a collaborative approach in an energetic and enthusiastic manner with minimal supervision.
Experience
July 2015-March 2016 YRC Freight
YRC Freight San Antonio, Texas
Terminal Manager
Managed an operations manager, 3 supervisors, and 61 drivers/customer service representatives with
union representation. Raised terminal national ranking 38% from July to January by creating committees
and utilizing subject matter experts to coach employees in the areas of safety, dock production, city
production, and load quality. Directed the management team in recruiting top talent, surpassing safety
goals, and completing company directives regarding cost reduction. Implemented standardized DOT
regulation fleet folders reducing DOT roadside inspections resulting in improved CVA rating. Lead Site
Investigator for OSHA and DOT incidents. Reported to Area Director of Operations.
2003-2015 Con-way Freight
2012- 2015 Con-way Freight Tupelo, MS
Service Center Manager
Managed 2 supervisors and 48 drivers/customer service representatives. Demonstrated superior
account management relations resulting expanding outbound by 50% in one year. Direct
collaboration with global, national, and local client account executives including freight origin
site visits to educate personnel in packaging reducing customer claims company wide.
Supervised two site relocations in subsequent years to accommodate increased freight. Reported
to Director of Operations.
2007- 2012 Con-way Freight Richland, MS
Freight Operations Manager
Guided 9 supervisors and 150 drivers/customer service representatives to become the #1 ranked
regional Distribution Center through restructuring dock efficiency and new technology training.
Provided logistics supervision for four zone locations. Improved labor relations with positive
employee engagement. Conducted advanced technical trainings for the region regarding
handheld devices, Kronos, freight flow, and rehandle/reship requiring overnight travel. Adapted
to a variety of environments as a relief manager for the region. Reported to the Service Center
Manger.
2006-2007 Con-way Freight Austin, TX
Freight Operations Supervisor
Supervised 35 drivers on both inbound and outbound shifts consistently exceeding productivity goals.
Organize daily city delivery routes/pickups and driver assignments. Directed dock personnel in efficient
load quality efforts and employee production hours. Reported to Service Center Manager. .

2. Eric W. Snyder
5911 Cecilyann San Antonio, Tx 78253 662-610-7419 eric.snyder2016@gmail.com
2003-2006 Con-way Freight Austin, TX
Driver/Sales representative
Completed assigned city routes providing positive customer support using a variety of vehicles including
53’ trailers. Executed inventory data entry as well as safety, accuracy, and profitable practices training for
new employees.
Other Work Experience
CR England OTR driver Salt Lake City, UT
Helmerich & Payne Inc. Rig Floor man Alice, TX
Austin Vogue Limousine Owner/Operator Bastrop, TX
Austin Police Department Senior Patrol Officer Austin, TX
Austin Police Department E911 operator/Police Dispatcher
Logansport Police Department Patrol Officer Logansport, LA
Education 1997 Austin Police Department Austin, TX
Basic Peace Officer’s Course TCLOSE
1993 Kilgore College Kilgore, TX
Basic Course in Law Enforcement
1991 Joaquin High School Joaquin, TX
References Michael Green Neverfail (512) 632-9689
Jarrett Crippen Austin Police Dept (512) 669-1388
Tony Hamilton XPO Logistics (601) 540-7012
Training/Certifications * denotes Instructor
Training Professional Committees
Hazmat Placard Subject Matter Expert Exam Employee Uniform Action Committee August 2010
Harassment Prevention Chairperson for the Voices and Values Task Force 2006
Chemical Incident Reporting
Supervisor Claims Reduction
Phone Etiquette Training
Building Productive Relationships Operating System Proficiency
Code of Business Ethics SCO, mobile SCO
Harassment Prevention for Supervisors Microsoft Word
Foundations of Supervision Microsoft Office
Subject Matter Expert Freight Rehandle Reduction 2011* Excel
Subject Matter Expert FAC Model Enhancement 2011 * KRONOS
TCLOSE 1997 CAD
Professional Awards and Acknowledgements
Quarterly Leader Award Nomination November 2009
Quarter Leader Award 3rd
quarter 2012
Scorecard leader YTD 2014