Manufacturing

1. Celonis optimizes the relevant key metrics across all execution centers
in the MANUFACTURING value chain
Customer
Finance &
Administration
Product &
Services
Supply &
Distribution
✔ DIO
✔ Inventory Turnover
✔ Material / Labor Availability
✔ Out-of-Stock Rate
✔ % Managed Spend
✔ Spend/Revenue
✔ Supplier Metrics
✔ Lead times
OTIF Ratio
Order cycle time
Conversion Rate
Automation
Customer Satisfaction
Resolution times
# Replies per request
Resolution rates
Working Capital
Operating Cash Flow
AP/AR Turnover
DPO & DSO
Employee Satisfaction
Resolution Time
Multi-Hop Incidents
Compliance
✔ Warranty Costs
✔ R&D Productivity
✔ R&D Expenses
✔ Time-to-Commercialize
✔ Throughput
✔ Machine Downtime
✔ On-Time Production
✔ ESG Rating
Product Development
Product Lifecycle Mgmt
Shopfloor (MES)
Maintenance and Repair
Engineer-to-Order
Quality & Change Mgmt
Production Planning
Make-to-Stock / Stock
Accounts Payable
Accounts Receivable
Treasury Mgmt
Financial Reporting
Record-to-Report
HR
IT Service Mgmt
Audit, Compliance & Legal
Customer Service Mgmt
Maintenance Mgmt
Incident Mgmt
Opportunity Mgmt
Quote-to-Order
Lead-to-Quote
Account Mgmt
Order-to-Cash
Sourcing
Purchase-to-Pay
Product Allocation
Supply Chain Mgmt
Inventory Mgmt
Warehouse Operations
Dropshipments
Supplier Returns

2. In CUSTOMER processes, Celonis ensures strong efficiency, reduced
costs and long-term customer satisfaction
Improve Outreach
Efficiency and
Efficacy
Reduce Sales
Cycle Cost
Optimize Customer
Operations for
Agility & Efficiency
Increase Customer
Satisfaction and
Decrease Churn
Customer
Finance &
Administration
Product &
Services
Supply &
Distribution
What is in it for you?
Why trust us in Customer Journey & Operations?
What are key metrics to improve?
What are focus processes to deploy?
Lead-to-Quote
Account Mgmt
Quote-to-Order
Customer Service
Mgmt
Order-to-Cash
Maintenance Mgmt
Opportunity Mgmt
Incident Mgmt
OTIF Ratio
Customer Satisfaction
Order cycle time
Resolution times
Conversion Rate
# Replies per request
Automation
Resolution rates

3. In FINANCE & ADMINISTRATION, Celonis keeps tight control over
working capital and ensures cost efficient operations
Optimize Working
Capital
Reduce Avoidable
Rework, Fees &
Penalties
Ensure Compliance
Attract Top Talent
and Reduce
Employee Turnover
Finance &
Adminis-
tration
Product &
Services
Supply &
Distri-bution
Customer
What is in it for you?
Why trust us in Finance & Administration?
What are key metrics to improve?
What are focus processes to deploy?
Accounts Payable
Record-to-Report
Accounts Receivable
HR
Treasury Mgmt
IT Service Mgmt
Financial Reporting
Audit, Compliance &
Legal
Working Capital
Employee Satisfaction
Operating Cash Flow
Resolution Time
AP/AR Turnover
Multi-Hop Incidents
DPO & DSO
Compliance

4. In PRODUCT & SERVICES, Celonis optimizes all development efforts
and increase efficiency in production
Product &
Services
Supply &
Distribution
Customer
Finance &
Administration
What is in it for you?
Why trust us in Product & Services?
What are key metrics to improve?
What are focus processes to deploy?
Product Development
Production Planning
Product Lifecycle
Mgmt
Shopfloor (MES)
Engineer-to-Order
Maintenance and
Repair
Quality & Change
Mgmt
Make-to-Stock / Stock
Warranty Costs
Throughput
R&D Productivity
Machine Downtime
R&D Expenses
On-Time Production
Time-to-
Commercialize
ESG Rating
Optimize
development
costs &
productivity
Analyze machine
performance in
real-time
Monitor batch
movements on the
shop floor
Secure adherence
to production
policies
and procedures

5. In SUPPLY & DISTRIBUTION, Celonis ensures straight through and
cost-effective procurement and distribution operations
Optimize Supply
Chain Cycle Time
Balance Inventory
Levels with
Capacity and
Demand
Measure and
Choose Best
Suppliers
Ensure efficient
warehouse
operations
Supply &
Distri-bution
Customer
Finance &
Admin-
istration
Product & Services
What is in it for you?
Why trust us in Supply & Distribution?
What are key metrics to improve?
What are focus processes to deploy?
Sourcing
Inventory Management
Purchase-to-Pay
Warehouse Operations
Product Allocation
Dropshipments
Supply Chain Mgmt
Supplier Returns
DIO
% Managed Spend
Inventory Turnover
Spend/Revenue
Material / Labor
Availability
Supplier Metrics
Out-of-Stock Rate
Lead times