A guide for Doctors and Nurses in multicultural assistance. How to deal with Pain, Illness and Death, Patients and Attendats from different cultures.

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EXCELLENCE IN
CROSS-CULTURAL
MEDICAL
ASSISTANCE

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PROGRAM GOAL:
Training doctors and
nurses in
Multicultural Skills for
culturally correct
Medical Assistance

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PROGRAM
JUSTIFICATION

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of failures in international relationships are
due to cultural missunderstandings
Robert T. Moran

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2009
•NQF: Cultural Competency Framework.
2010
•NCQA: 5 Multicultural Healthcare Standards.
•MHC: Multicultural Standards and Guidelines.
2011
•JCI: Cultural Competence Standards and Effective Communication
2012
•HRC: Cultural Equality Index.
2013
•USDH: Standards for Culturally and Linguistically Appropriate Service.
2016
•AHRQ: Cultural Competence for Health Insurance
An international trend

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of hospitals in USA train new employees in
multicultural skills for appropriate medical
attention.

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Of hospitals in Europe require all their
employees to take cross-cultural service and
communication courses.

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BENEFITS OF
THE PROGRAM

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Support Medical Tourism program
as the New Market Entry Strategy
Reduce cultural shock,
number ONE dissatisfaction
factor in International
Assistance

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Global Manager Consulting
provides Doctors and Nurses with the
neccesary tolos to interact with patients and
familiy members from
any culture

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SKILLS
PATIENT
MANAGEMENT
ATTENDANT
MANAGEMENT
…with its SPA cross-cultural Training model

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SPA Multicultural Assistance

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SPA Multicultural Assistance
SKILLS
CULTURAL
AWARENESS
CULTURAL FILTERS
CROSS-CULTURAL
COMMUNICATION
PATIENT
MANAGEMENT
PAIN EXPRESSION
ACROSS CULTURES
ILLNESS
ACCEPTANCE AND
ADHERENCE TO
TREATMENT
DEATH AND
CULTURAL
RESPONSES
ATTENDANT
MANAGEMENT
FOREIGN
ATTENDAT’S
EXPECTATIONS
FRUSTRATION AND
FEELING OF
HELPLESSNESS

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PROGRAM
STRUCTURE

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Module 1: Hcross-cultural Skills
Methodology: 2 courses, 3 workshops
Length: 14 hours
Module 2: Patient Management
Methodology: 1 course, 2 workshops
Length: 6 hours
Module 3: Attendant Management
Methodology: 1 course, 1 workshop
Length: 4 hours
Total Program Length: 24 hours

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WHO KNOWS OUR JOB

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WHO KNOWS OUR JOB

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Global Manager
CONSULTING
andres.molina@globalmanageronline.com
www.globalmanageronline.com
Tel: (+57) 312 842 3934
@globalmanager1
/global-manager
@globalmanageronline

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Global Manager
CONSULTING
MULTICULTURAL SYNERGY