SlideShare a Scribd company logo
Summaryof article:
Tenzer, H., Pudelko, M., & Harzing, A. W. (2013). The impact of language barriers on trust formation in
multinational teams. Journal of International Business Studies, 45(5), 508-535.
In the followinglinesIwill share withyouthe summaryof aninterestingarticle which,froma
managerial pointof view,hasenormousapplicabilityininterculturalleadershipandmanaging
multicultural teams.The paperisactuallydeeplymodestaboutitspotential inthe real worldof
multinationalcompanies,due tothe factthat itis an academicworkand as such,spendsone thirdof its
28 pagesto justifyingitsveryexistence.
The authors studiedseveral multicultural groupsbasedinGermany,whose official languagewasEnglish.
In some of themnot evenone memberhasEnglishasnative language,soitisa perfectenvironmentto
testtheirhypothesis.Theycome tothe conclusionthatlanguage barriersare negative totrustformation
ina multicultural teamandultimately,toitswhole functioningdue tothree reasons:1) a lack of
proficiencyinthe corporate language maybe interpretedbyfluentspeakersasproblemswithcoherent
argumentationbyone memberof the teamand,inextreme cases,be consideredasstupidity.People
whodon’tspeakgoodenoughmay notlookcompetentandsecure totheirteammates’eyes.2)
Memberswhoperceive theircommandof corporate language asinsufficientgetanxiouswhen
interactingwiththe group.Therefore,some may restrainfromfull cooperationandreduce their
productivity.3) Fluentandnative corporate language speakersmayinterpretthe lackof understanding
fromothermembersasa tactic to hide behindthe language barrierif there isasituationthatclearlyis
unpopularora negotiationisnotgoingintheirinterest’spath.
Unfortunately,the paperspendsitsresearchcapacityincomingupwiththe symptoms,butdoesn’t
deepenintothe solutions,whichforthe managerial worldwouldhave beenthe real contribution.
Neverthelessthe authorslistaseriesof recommendationswhich,thoughnotscientificallyproven,make
a lot of sense:1) Raisingawarenessof the intercultural communicationprocessandproblemstheyface.
2) Regularlyhighlightingtask-relatedachievementsof eachteammemberingroupmeetings.3)
Summarizingandparaphrasingdiscussionoutcomesduringmeeting.4) Encouraginglow proficiency
speakerstovolunteerforrolesallowingotherstosee theirreal capacities.

More Related Content

Viewers also liked

SecuritySolutions_BobK
SecuritySolutions_BobKSecuritySolutions_BobK
SecuritySolutions_BobKBob Kriegisch
 
The path to survival
The path to survivalThe path to survival
The path to survival
Colvin Consulting Group
 
Trends in the legal profession globally
Trends in the legal profession globallyTrends in the legal profession globally
Trends in the legal profession globally
Colvin Consulting Group
 
On what’s attractive in Rakuten Technology Conference 2015, English version
On what’s attractive in Rakuten Technology Conference 2015, English versionOn what’s attractive in Rakuten Technology Conference 2015, English version
On what’s attractive in Rakuten Technology Conference 2015, English version
Rakuten Group, Inc.
 
corrientes del pensamiento
corrientes del pensamientocorrientes del pensamiento
corrientes del pensamiento
maria isabel loreto ledezma
 
Halko_santafe_2015
Halko_santafe_2015Halko_santafe_2015
Halko_santafe_2015Nathan Halko
 
Coleccion de ejercicios de Word
Coleccion de ejercicios de WordColeccion de ejercicios de Word
Coleccion de ejercicios de Word
JESSICA PEREZ
 
El agroecosistema
El agroecosistema El agroecosistema
El agroecosistema
Daniel_0125
 
窮得只剩下錢
窮得只剩下錢窮得只剩下錢
窮得只剩下錢
Joon Kee Kek
 

Viewers also liked (9)

SecuritySolutions_BobK
SecuritySolutions_BobKSecuritySolutions_BobK
SecuritySolutions_BobK
 
The path to survival
The path to survivalThe path to survival
The path to survival
 
Trends in the legal profession globally
Trends in the legal profession globallyTrends in the legal profession globally
Trends in the legal profession globally
 
On what’s attractive in Rakuten Technology Conference 2015, English version
On what’s attractive in Rakuten Technology Conference 2015, English versionOn what’s attractive in Rakuten Technology Conference 2015, English version
On what’s attractive in Rakuten Technology Conference 2015, English version
 
corrientes del pensamiento
corrientes del pensamientocorrientes del pensamiento
corrientes del pensamiento
 
Halko_santafe_2015
Halko_santafe_2015Halko_santafe_2015
Halko_santafe_2015
 
Coleccion de ejercicios de Word
Coleccion de ejercicios de WordColeccion de ejercicios de Word
Coleccion de ejercicios de Word
 
El agroecosistema
El agroecosistema El agroecosistema
El agroecosistema
 
窮得只剩下錢
窮得只剩下錢窮得只剩下錢
窮得只剩下錢
 

Similar to Review for article 1

Language Diversity and its Impact on Team Performance
Language Diversity and its Impact on Team PerformanceLanguage Diversity and its Impact on Team Performance
Language Diversity and its Impact on Team Performance
Giulio Valagussa
 
English as a lingua franca in academia
English as a lingua franca in academiaEnglish as a lingua franca in academia
English as a lingua franca in academia
Anne-Wil Harzing
 
Interpersonal communication essay sample from assignmentsupport.com essay wri...
Interpersonal communication essay sample from assignmentsupport.com essay wri...Interpersonal communication essay sample from assignmentsupport.com essay wri...
Interpersonal communication essay sample from assignmentsupport.com essay wri...https://writeessayuk.com/
 
ObjectivesThe aim of this assignment is to provide learners wi.docx
ObjectivesThe aim of this assignment is to provide learners wi.docxObjectivesThe aim of this assignment is to provide learners wi.docx
ObjectivesThe aim of this assignment is to provide learners wi.docx
gabriellabre8fr
 
Analysis of President Xi’s Speech at the Extraordinary G20 Leaders’ Summit in...
Analysis of President Xi’s Speech at the Extraordinary G20 Leaders’ Summit in...Analysis of President Xi’s Speech at the Extraordinary G20 Leaders’ Summit in...
Analysis of President Xi’s Speech at the Extraordinary G20 Leaders’ Summit in...
English Literature and Language Review ELLR
 
Dialogue_An Agent of Change
Dialogue_An Agent of ChangeDialogue_An Agent of Change
Dialogue_An Agent of ChangeMichelli Collado
 
A corpus-based analysis of scientific TED Talks Explaining cancer-related to...
A corpus-based analysis of scientific TED Talks  Explaining cancer-related to...A corpus-based analysis of scientific TED Talks  Explaining cancer-related to...
A corpus-based analysis of scientific TED Talks Explaining cancer-related to...
Mary Calkins
 
Running head UNIT VII PROJECT 1UNIT VII PROJECT 6Unit VII Pro.docx
Running head UNIT VII PROJECT 1UNIT VII PROJECT 6Unit VII Pro.docxRunning head UNIT VII PROJECT 1UNIT VII PROJECT 6Unit VII Pro.docx
Running head UNIT VII PROJECT 1UNIT VII PROJECT 6Unit VII Pro.docx
toltonkendal
 
Module 1 - The Importance of Cross Cultural ManagementObjectives.docx
Module 1 - The Importance of Cross Cultural ManagementObjectives.docxModule 1 - The Importance of Cross Cultural ManagementObjectives.docx
Module 1 - The Importance of Cross Cultural ManagementObjectives.docx
annandleola
 
Assembling the Strategies for Learning Vocabulary
Assembling the Strategies for Learning VocabularyAssembling the Strategies for Learning Vocabulary
Assembling the Strategies for Learning Vocabulary
ijtsrd
 
Assessing The Accuracy And Teachers Impressions Of Google Translate A Study...
Assessing The Accuracy And Teachers  Impressions Of Google Translate  A Study...Assessing The Accuracy And Teachers  Impressions Of Google Translate  A Study...
Assessing The Accuracy And Teachers Impressions Of Google Translate A Study...
Allison Thompson
 
SLA Lg Teaching Methods &Amp; Approaches
SLA Lg Teaching Methods &Amp; ApproachesSLA Lg Teaching Methods &Amp; Approaches
SLA Lg Teaching Methods &Amp; Approaches
Veronica Smith
 
Common language differences_in_global_virtual_teams_2
Common language differences_in_global_virtual_teams_2Common language differences_in_global_virtual_teams_2
Common language differences_in_global_virtual_teams_2Sunita Sehmi
 
11.the theoretician and the practitioner represent a language community or it...
11.the theoretician and the practitioner represent a language community or it...11.the theoretician and the practitioner represent a language community or it...
11.the theoretician and the practitioner represent a language community or it...Alexander Decker
 
The Science of Global Readiness_Defining Global Communication Skills_2016 07
The Science of Global Readiness_Defining Global Communication Skills_2016 07The Science of Global Readiness_Defining Global Communication Skills_2016 07
The Science of Global Readiness_Defining Global Communication Skills_2016 07Rob Abbanat
 
کتیب الملخصات - المؤتمر الدولي السادس حول القضايا الراهنة للغات، علم اللغة، ا...
کتیب الملخصات - المؤتمر الدولي السادس حول القضايا الراهنة للغات، علم اللغة، ا...کتیب الملخصات - المؤتمر الدولي السادس حول القضايا الراهنة للغات، علم اللغة، ا...
کتیب الملخصات - المؤتمر الدولي السادس حول القضايا الراهنة للغات، علم اللغة، ا...
The Annual International Conference on Languages, Linguistics, Translation and Literature
 
Book of Abstracts - The Sixth International Conference on Languages, Linguist...
Book of Abstracts - The Sixth International Conference on Languages, Linguist...Book of Abstracts - The Sixth International Conference on Languages, Linguist...
Book of Abstracts - The Sixth International Conference on Languages, Linguist...
The Annual International Conference on Languages, Linguistics, Translation and Literature
 
C362228
C362228C362228
The Language of TV Commercials’ Slogans: A Semantic Analysis
The Language of TV Commercials’ Slogans: A Semantic AnalysisThe Language of TV Commercials’ Slogans: A Semantic Analysis
The Language of TV Commercials’ Slogans: A Semantic Analysis
Bahram Kazemian
 

Similar to Review for article 1 (20)

Language Diversity and its Impact on Team Performance
Language Diversity and its Impact on Team PerformanceLanguage Diversity and its Impact on Team Performance
Language Diversity and its Impact on Team Performance
 
English as a lingua franca in academia
English as a lingua franca in academiaEnglish as a lingua franca in academia
English as a lingua franca in academia
 
DnAfinalresearchppr (1)
DnAfinalresearchppr (1)DnAfinalresearchppr (1)
DnAfinalresearchppr (1)
 
Interpersonal communication essay sample from assignmentsupport.com essay wri...
Interpersonal communication essay sample from assignmentsupport.com essay wri...Interpersonal communication essay sample from assignmentsupport.com essay wri...
Interpersonal communication essay sample from assignmentsupport.com essay wri...
 
ObjectivesThe aim of this assignment is to provide learners wi.docx
ObjectivesThe aim of this assignment is to provide learners wi.docxObjectivesThe aim of this assignment is to provide learners wi.docx
ObjectivesThe aim of this assignment is to provide learners wi.docx
 
Analysis of President Xi’s Speech at the Extraordinary G20 Leaders’ Summit in...
Analysis of President Xi’s Speech at the Extraordinary G20 Leaders’ Summit in...Analysis of President Xi’s Speech at the Extraordinary G20 Leaders’ Summit in...
Analysis of President Xi’s Speech at the Extraordinary G20 Leaders’ Summit in...
 
Dialogue_An Agent of Change
Dialogue_An Agent of ChangeDialogue_An Agent of Change
Dialogue_An Agent of Change
 
A corpus-based analysis of scientific TED Talks Explaining cancer-related to...
A corpus-based analysis of scientific TED Talks  Explaining cancer-related to...A corpus-based analysis of scientific TED Talks  Explaining cancer-related to...
A corpus-based analysis of scientific TED Talks Explaining cancer-related to...
 
Running head UNIT VII PROJECT 1UNIT VII PROJECT 6Unit VII Pro.docx
Running head UNIT VII PROJECT 1UNIT VII PROJECT 6Unit VII Pro.docxRunning head UNIT VII PROJECT 1UNIT VII PROJECT 6Unit VII Pro.docx
Running head UNIT VII PROJECT 1UNIT VII PROJECT 6Unit VII Pro.docx
 
Module 1 - The Importance of Cross Cultural ManagementObjectives.docx
Module 1 - The Importance of Cross Cultural ManagementObjectives.docxModule 1 - The Importance of Cross Cultural ManagementObjectives.docx
Module 1 - The Importance of Cross Cultural ManagementObjectives.docx
 
Assembling the Strategies for Learning Vocabulary
Assembling the Strategies for Learning VocabularyAssembling the Strategies for Learning Vocabulary
Assembling the Strategies for Learning Vocabulary
 
Assessing The Accuracy And Teachers Impressions Of Google Translate A Study...
Assessing The Accuracy And Teachers  Impressions Of Google Translate  A Study...Assessing The Accuracy And Teachers  Impressions Of Google Translate  A Study...
Assessing The Accuracy And Teachers Impressions Of Google Translate A Study...
 
SLA Lg Teaching Methods &Amp; Approaches
SLA Lg Teaching Methods &Amp; ApproachesSLA Lg Teaching Methods &Amp; Approaches
SLA Lg Teaching Methods &Amp; Approaches
 
Common language differences_in_global_virtual_teams_2
Common language differences_in_global_virtual_teams_2Common language differences_in_global_virtual_teams_2
Common language differences_in_global_virtual_teams_2
 
11.the theoretician and the practitioner represent a language community or it...
11.the theoretician and the practitioner represent a language community or it...11.the theoretician and the practitioner represent a language community or it...
11.the theoretician and the practitioner represent a language community or it...
 
The Science of Global Readiness_Defining Global Communication Skills_2016 07
The Science of Global Readiness_Defining Global Communication Skills_2016 07The Science of Global Readiness_Defining Global Communication Skills_2016 07
The Science of Global Readiness_Defining Global Communication Skills_2016 07
 
کتیب الملخصات - المؤتمر الدولي السادس حول القضايا الراهنة للغات، علم اللغة، ا...
کتیب الملخصات - المؤتمر الدولي السادس حول القضايا الراهنة للغات، علم اللغة، ا...کتیب الملخصات - المؤتمر الدولي السادس حول القضايا الراهنة للغات، علم اللغة، ا...
کتیب الملخصات - المؤتمر الدولي السادس حول القضايا الراهنة للغات، علم اللغة، ا...
 
Book of Abstracts - The Sixth International Conference on Languages, Linguist...
Book of Abstracts - The Sixth International Conference on Languages, Linguist...Book of Abstracts - The Sixth International Conference on Languages, Linguist...
Book of Abstracts - The Sixth International Conference on Languages, Linguist...
 
C362228
C362228C362228
C362228
 
The Language of TV Commercials’ Slogans: A Semantic Analysis
The Language of TV Commercials’ Slogans: A Semantic AnalysisThe Language of TV Commercials’ Slogans: A Semantic Analysis
The Language of TV Commercials’ Slogans: A Semantic Analysis
 

More from Andres Molina

EXCELLENCE IN CROSS-CULTURAL MEDICAL ASSISTANCE
EXCELLENCE IN CROSS-CULTURAL MEDICAL ASSISTANCEEXCELLENCE IN CROSS-CULTURAL MEDICAL ASSISTANCE
EXCELLENCE IN CROSS-CULTURAL MEDICAL ASSISTANCE
Andres Molina
 
Managing Pain, Illness and Death in Multicultural Environments
Managing Pain, Illness and Death in Multicultural EnvironmentsManaging Pain, Illness and Death in Multicultural Environments
Managing Pain, Illness and Death in Multicultural Environments
Andres Molina
 
China Mining Conference: CHANGING ATTITUDE OF LOCAL COMMUNITIES TOWARDS MININ...
China Mining Conference: CHANGING ATTITUDE OF LOCAL COMMUNITIES TOWARDS MININ...China Mining Conference: CHANGING ATTITUDE OF LOCAL COMMUNITIES TOWARDS MININ...
China Mining Conference: CHANGING ATTITUDE OF LOCAL COMMUNITIES TOWARDS MININ...
Andres Molina
 
Managing cultural differences for international negotiations
Managing cultural differences for international negotiationsManaging cultural differences for international negotiations
Managing cultural differences for international negotiations
Andres Molina
 
Medesalud Manejo del Dolor, la Enfermedad y la Muerte en Ambientes Multicultu...
Medesalud Manejo del Dolor, la Enfermedad y la Muerte en Ambientes Multicultu...Medesalud Manejo del Dolor, la Enfermedad y la Muerte en Ambientes Multicultu...
Medesalud Manejo del Dolor, la Enfermedad y la Muerte en Ambientes Multicultu...
Andres Molina
 
IABC New York, Multilatinas: How to talk to an emerging power
IABC New York, Multilatinas: How to talk to an emerging powerIABC New York, Multilatinas: How to talk to an emerging power
IABC New York, Multilatinas: How to talk to an emerging power
Andres Molina
 
Sensibilización Multicultultural
Sensibilización MulticultulturalSensibilización Multicultultural
Sensibilización Multicultultural
Andres Molina
 
Excelencia en la atención multicultural de pacientes
Excelencia en la atención multicultural de pacientesExcelencia en la atención multicultural de pacientes
Excelencia en la atención multicultural de pacientes
Andres Molina
 
Presentación Asomercadeo 2013
Presentación Asomercadeo 2013Presentación Asomercadeo 2013
Presentación Asomercadeo 2013
Andres Molina
 
Andi 2014 negociación intercultural con entidades y pacientes internacionales
Andi 2014 negociación intercultural con entidades y pacientes internacionalesAndi 2014 negociación intercultural con entidades y pacientes internacionales
Andi 2014 negociación intercultural con entidades y pacientes internacionales
Andres Molina
 
Manejo del Dolor, la Enfermedad y la Muerte en ambientes Multiculturales
Manejo del Dolor, la Enfermedad y la Muerte en ambientes MulticulturalesManejo del Dolor, la Enfermedad y la Muerte en ambientes Multiculturales
Manejo del Dolor, la Enfermedad y la Muerte en ambientes Multiculturales
Andres Molina
 
Review for article 3
Review for article 3Review for article 3
Review for article 3Andres Molina
 
Review for article 2
Review for article 2Review for article 2
Review for article 2Andres Molina
 
Review for the book 2 Crosscultural management Essential concepts
Review for the book 2 Crosscultural management Essential conceptsReview for the book 2 Crosscultural management Essential concepts
Review for the book 2 Crosscultural management Essential conceptsAndres Molina
 

More from Andres Molina (14)

EXCELLENCE IN CROSS-CULTURAL MEDICAL ASSISTANCE
EXCELLENCE IN CROSS-CULTURAL MEDICAL ASSISTANCEEXCELLENCE IN CROSS-CULTURAL MEDICAL ASSISTANCE
EXCELLENCE IN CROSS-CULTURAL MEDICAL ASSISTANCE
 
Managing Pain, Illness and Death in Multicultural Environments
Managing Pain, Illness and Death in Multicultural EnvironmentsManaging Pain, Illness and Death in Multicultural Environments
Managing Pain, Illness and Death in Multicultural Environments
 
China Mining Conference: CHANGING ATTITUDE OF LOCAL COMMUNITIES TOWARDS MININ...
China Mining Conference: CHANGING ATTITUDE OF LOCAL COMMUNITIES TOWARDS MININ...China Mining Conference: CHANGING ATTITUDE OF LOCAL COMMUNITIES TOWARDS MININ...
China Mining Conference: CHANGING ATTITUDE OF LOCAL COMMUNITIES TOWARDS MININ...
 
Managing cultural differences for international negotiations
Managing cultural differences for international negotiationsManaging cultural differences for international negotiations
Managing cultural differences for international negotiations
 
Medesalud Manejo del Dolor, la Enfermedad y la Muerte en Ambientes Multicultu...
Medesalud Manejo del Dolor, la Enfermedad y la Muerte en Ambientes Multicultu...Medesalud Manejo del Dolor, la Enfermedad y la Muerte en Ambientes Multicultu...
Medesalud Manejo del Dolor, la Enfermedad y la Muerte en Ambientes Multicultu...
 
IABC New York, Multilatinas: How to talk to an emerging power
IABC New York, Multilatinas: How to talk to an emerging powerIABC New York, Multilatinas: How to talk to an emerging power
IABC New York, Multilatinas: How to talk to an emerging power
 
Sensibilización Multicultultural
Sensibilización MulticultulturalSensibilización Multicultultural
Sensibilización Multicultultural
 
Excelencia en la atención multicultural de pacientes
Excelencia en la atención multicultural de pacientesExcelencia en la atención multicultural de pacientes
Excelencia en la atención multicultural de pacientes
 
Presentación Asomercadeo 2013
Presentación Asomercadeo 2013Presentación Asomercadeo 2013
Presentación Asomercadeo 2013
 
Andi 2014 negociación intercultural con entidades y pacientes internacionales
Andi 2014 negociación intercultural con entidades y pacientes internacionalesAndi 2014 negociación intercultural con entidades y pacientes internacionales
Andi 2014 negociación intercultural con entidades y pacientes internacionales
 
Manejo del Dolor, la Enfermedad y la Muerte en ambientes Multiculturales
Manejo del Dolor, la Enfermedad y la Muerte en ambientes MulticulturalesManejo del Dolor, la Enfermedad y la Muerte en ambientes Multiculturales
Manejo del Dolor, la Enfermedad y la Muerte en ambientes Multiculturales
 
Review for article 3
Review for article 3Review for article 3
Review for article 3
 
Review for article 2
Review for article 2Review for article 2
Review for article 2
 
Review for the book 2 Crosscultural management Essential concepts
Review for the book 2 Crosscultural management Essential conceptsReview for the book 2 Crosscultural management Essential concepts
Review for the book 2 Crosscultural management Essential concepts
 

Review for article 1

  • 1. Summaryof article: Tenzer, H., Pudelko, M., & Harzing, A. W. (2013). The impact of language barriers on trust formation in multinational teams. Journal of International Business Studies, 45(5), 508-535. In the followinglinesIwill share withyouthe summaryof aninterestingarticle which,froma managerial pointof view,hasenormousapplicabilityininterculturalleadershipandmanaging multicultural teams.The paperisactuallydeeplymodestaboutitspotential inthe real worldof multinationalcompanies,due tothe factthat itis an academicworkand as such,spendsone thirdof its 28 pagesto justifyingitsveryexistence. The authors studiedseveral multicultural groupsbasedinGermany,whose official languagewasEnglish. In some of themnot evenone memberhasEnglishasnative language,soitisa perfectenvironmentto testtheirhypothesis.Theycome tothe conclusionthatlanguage barriersare negative totrustformation ina multicultural teamandultimately,toitswhole functioningdue tothree reasons:1) a lack of proficiencyinthe corporate language maybe interpretedbyfluentspeakersasproblemswithcoherent argumentationbyone memberof the teamand,inextreme cases,be consideredasstupidity.People whodon’tspeakgoodenoughmay notlookcompetentandsecure totheirteammates’eyes.2) Memberswhoperceive theircommandof corporate language asinsufficientgetanxiouswhen interactingwiththe group.Therefore,some may restrainfromfull cooperationandreduce their productivity.3) Fluentandnative corporate language speakersmayinterpretthe lackof understanding fromothermembersasa tactic to hide behindthe language barrierif there isasituationthatclearlyis unpopularora negotiationisnotgoingintheirinterest’spath. Unfortunately,the paperspendsitsresearchcapacityincomingupwiththe symptoms,butdoesn’t deepenintothe solutions,whichforthe managerial worldwouldhave beenthe real contribution. Neverthelessthe authorslistaseriesof recommendationswhich,thoughnotscientificallyproven,make a lot of sense:1) Raisingawarenessof the intercultural communicationprocessandproblemstheyface. 2) Regularlyhighlightingtask-relatedachievementsof eachteammemberingroupmeetings.3) Summarizingandparaphrasingdiscussionoutcomesduringmeeting.4) Encouraginglow proficiency speakerstovolunteerforrolesallowingotherstosee theirreal capacities.