3. THE USER
• Name: Andika Nakata Liem
• Age: 18
• Hobby: Playing games
• Birth place: Jakarta
4. QUESTIONS
• Tasks
What takes are users trying to complete? What questions do they need
answered?
2. FEELINGS
3. Influencce
How’s the user feelings about the experience? What really matters to
them?
4. Pain Points
What people, things or places may influence how the user acts?
5. Overrall Goals
What pain points might the user be experiencing that they hope to
overcome?
What is the users ultimate goal? What are they trying to achieve
5. TASKS
The user uses KRL to travel to far places.
By taking KRL the user can benefits of
affordability and speed. Because it’s cheap
and fast. KRL services ensure their safety
and provide comfortable condition.
6. FEELINGS
The user feels that KRL is efficient, KRL has
scheduled travel time by that the user can
adjust their schedule. Also the user feels
comfortable using KRL. However in rush
hours KRL will be crowded and it feels
uncomfortable. KRL services is the most
matters for the user to achive his objective.
7. INFLLUENCES
The situation and the surrounding of KRL
making the user feels a bit uncomfortable.
But the user feels fine because how fast it
help the user for travel places.
8. PAIN POINTS
Unpleasant odors, and pressure between
passengers make it uncomfortable for the
user experience. Ethics of the passengers
also made situation worse because it
makes the train delayed.
9. OVERALLGOALS
The user wanted to achieve comfortable and
safe trip by using KRL. without facing crowed
wagons and sandwiched by other people. The
user also wanted to enjoy long trips with
affordable price and with an efficient time.
10. TIPS FOR THIS CASE
"Watch your attitude, it is advisable to
clean yourself in public places, especially
public transportation, to avoid unwanted
things"
