Application Support Engineer Lead

1. Resume Sovan Adhikary
Sovan Adhikary
Email ID: sovan.adhikary599@gmail.com
Alt Email ID: sovan.ay89@gmail.com
Web Page: http://sovanadhikary599.wix.com/techsupport
Contact No: +91 9804240599
Seeking a position so as to explore my ideas and talents towards the growth of the organization, I join.
PROFESSIONAL SYNOPSIS
Over all 3.10 years rich experience in product development, customer service, technical support, key
Account management
Presently working as Customer support helps desk & Pre Sales Manager at Max Mobility Pvt. Ltd.
Proven ability of managing different profiles of customers, process management, strategic planning
With excellent analytical skills
Rich experience in technology architecture and integration
Great team player, team development and mentoring
Presales account management
EMPLOYMENT SUMMARY
PERIOD ORGANIZATION ROLE
Aug 2013 to Till Date MaxMobility Pvt. Ltd. Software Support Engineer (Dot Net)
Dec 2011 to 10th
July 2013 Ganapati Infotech Pvt.Ltd. Software&Desktop Support Engineer
SKILLS & PROFIENCIES
Product Support | Application Support | | Software Support| Customer Support | Client Relationship
Management | Client Satisfaction | Team Management | Process Management | SLA Management | IT
Service Delivery | Service Delivery Leader | Production Support | SQL | C# | CRM | Product Training |
Troubleshooting | Basic Graphic Designing.
 Programming Languages
C# ,VB
 Databases
MS SQL Server 2005/2008
 Operating Systems
Windows XP, Windows 7, Windows 8
ORGANIZATIONAL SCAN
 August 2013 to Till Date with Max Mobility Pvt.Ltd.
Payroll: Direct
Role: Software Support Engineer (Dot Net)

2. Resume Sovan Adhikary
Project Details:
1. Quick-Finder-i(Web Application)
Client : TataTele Services
Company : MaxMobility Pvt. Ltd.
Category : Internet based Web Application
Team Size : 4
My Role : Software / Client Support
Environment : Visual Studio 2010(VB.NET),SQL Server 2008,
IIS as Application Server, ADO.NET, HTML,
Javascript, CSS, JQUERY.
Description : Quickfinder-i is a tracking solution which combines the moving
Asset location-related data with other business data through
Which organizations can gain critical insights, make better
Decisions and optimize important process and applications.
Quickfinder-i offers organizations opportunities to keep an
eye on their supply chain, streamline their business process
And customer relationship to improve performance and results.
Tracking areas :
 School Bus Tracking: - No child will be out of sight. SmartBus Tracker is specially
designed for schools to manage their fleet of buses effortlessly by transforming
them into Smart Bus. It smoothens the administrative tasks along with ensuring the
safety of a child. The school can be aware if the whereabouts of the child by knowing
the exact position of the fleet of buses..
 Personal Car Tracking: - With this solution now people do not have to rely just
on the alarm to keep their car secure. With SmartCar solution be posted about
the car safety through mobile SMS even when it is out of sight or at distance
where alarm is as good as non existence.
Not only does the system keeps thecar from thefts but also prevents it from being
misused when it is someone else’s hand. With Features like over speeding alerts
you can be sure that your loved ones are driving safe even when you are not along.
 Workforce Management:- Tracking the assigned employee’s present location.
Saves time and money.
2. CCI – Coka Cola India (Web Application/ Mobile Application)
Client : Coka Cola India
Company : MaxMobility Pvt. Ltd.
Category : online/offline Web & Mobile Application
Team Size : 5
Environment : Visual Studio 2010(VB.NET),SQL Server 2008,
IIS as Application Server, ADO.NET, HTML,
Javascript, CSS, JQUERY.

3. Resume Sovan Adhikary
Description : We have provided Applications to Coka Coka India. Through the application CCI is
tracking their sales and distributers billing. The Applications are being used by
Handheld and Android devices. User can get various reports in web application.
 Dec 2011 to july 2013 with Ganapati Infotect Pvt. Ltd.
Payroll: Direct
Role: Desktop Support
Project Details:
Payroll System
Client : Inhouse Project
Company : Ganapati InfoTech Pvt.Ltd.
Scope : Web Software’s
Team Size : 25
My Role : Project Manager
Description : To provide the best software solution to the Customers using Hp & compaq
desktop or laptops in Uk,USA, Canada, Switzerland, etc.
ACADEMIC QUALIFICATION
 2014-2016 – MBA (Information Systems Management) under Sikkim Manipal University
 2007-2011 – BBA(H) from Heritage Institute of Technology With 6.4GPA under WBUT University
 2005-2007 – Higher Secondary from KAV High School, under W.B.C.H.S.E with 72 %
 2003-2005 – Secondary from KAV High School , under W.B.B.S.E with 71%
PERSONAL DETAILS
Name Sovan Adhikary
Father’s name Mr. Shasanka Sekhar Adhikary
Address 86, Dakshinpara Road, North 24 Parganas, West bengal , Kolkata-700028
Phone +91 9804240599 Date of Birth 1st
April 1989
E-mail sovan.adhikary599@gmail.com Nationality Indian
Sex Male Marital Status Single
Voter ID Card No IHM1018597 Pan No APVPA0926K
Passport Details Passport No Issue Date Expiry date
Sovan Adhikary L2002952 09/05/2013 08/05/2023

4. Resume Sovan Adhikary
HOBBIES
 Playing chess - listening & singing Music.
 English (R W S) -- Bengali (R W S) -- Hindi (R S)
DECLARATION
I hereby declare that the information furnished above is true to the best of my knowledge.
DATE: Regards,
PLACE: India/Kolkata Sovan Adhikary.
LANGUAGE KNOWN