Unleashing the Power of GA4 for B2B Companies

1. Unleashing the Power of
GA4 for B2B Companies
Gemma Fontané
ORVIT DIGITAL
Speakerdeck.com/gemmafontane
@gemmafontane

2. Unleashing the Power of
GA4 for B2B Companies

3. Yes...

4. But...

5. And, it is true that if it is not well setup, it
may not be very useful...

6. And, it is true that if it is not well setup, it
may not be very useful...

7. However, if we set it up properly...

8. We will be able to have useful data!

9. So, how to properly analyze
and recolect data for B2B
companies via GA4?

10. Unleashing the Power of
GA4 for B2B Companies

11. Let's start from the beginning...

12. However, the situation changes when we move
on to the Engagement Report

13. Events are the metrics that allow us to
measure specific user interactions on a
website, such as loading a page, clicking on
a link or submitting a form.
Conversions are the most important events
for a website that we want to highlight.
GA4 Event Classification

14. By default, GA4 offers a wide list of different
events that occur on a website

15. While they may all be interesting, not all
of them are equally important for each
B2B project or company
or even important...

16. How to track events and conversions
in GA4 for B2B Companies?
How do we identify the most valuable
events and properly measure them?
Let's find out!

17. File downloads
Video reproductions
Form submissions
Lead generation
For B2B companies, generally, the main
conversions include:
Step 1: Define the key KPIs for your business

18. File downloads: handbooks, instructions, technical
data sheets, etc.
Define the key KPIs for your business
https://www.epiloglaser.com/tech-support/laser-manuals/ & https://www.danube-international.com/

19. Define the key KPIs for your business
Video reproductions: videos on machinery operation,
maintenance, installation processes, etc.
https://www.framuntechno.com/

20. Form submissions: requests, budgets, etc.
Define the key KPIs for your business
https://www.epiloglaser.com/tech-support/laser-manuals/ & https://www.danube-international.com/

21. Define the key KPIs for your business
Lead generation: newsletter subscriptions, calls,
information requests, etc.
Source: https://mantechmachinery.co.uk/laser-cutting-machines/ & https://hpclaser.co.uk & https://unicrentals.com

23. However, these KPIs don't appear by default
on the Event Report of GA4

24. So, now what?
How can we monitorize the
main KPIs for our business?

25. We will have to set
them up!

26. Automatically collected events: those that GA4
collects by default.
GA4 Event Classification

27. Enhanced measurement events: enhanced
measurement must be enabled from GA4 and then
they are automatically measured by the tool.
GA4 Event Classification

28. GA4 Event Classification
Recommended events: the ones that we can implement
ourselves, with predefined names and parameters (via GTM).

29. GA4 Event Classification
Custom events: the ones that are fully defined by the
owner, through Google Tag Manager.

30. KPI Event Type How to set it up?
File downloads File_download
Enhanced event
measurement
GA4 & Google Tag
Manager
Video
reproductions
Video_engagement
Enhanced event
measurement
GA4 & Google Tag
Manager
Form submission Form_submit
Enhanced event
measurement
GA4 & Google Tag
Manager
Lead generation
Generate_lead
Recommended
event
Google Tag
Manager
Personalized Custom event
Google Tag
Manager

31. Let's take a closer
look at them!

32. Enhanced Measurement Events
File downloads
Video reproductions
Form submissions

33. Enhanced Measurement Events
How to set them up?

34. Admin > Data Streams, select the data, and enable Enhanced measurement.
Enhanced Measurement Events
How to set them up?

35. If they work correctly, mark the event
as a conversion!
Admin > Conversions.

36. Now, we’ll have data on the Conversions Report

37. So easy, right?

38. However...

39. Sometimes things don't
work out so easily!

40. Due to how a website is built:
Events are not triggered.
Forms are not properly registered.
...

41. So, what now?

42. Google Tag Manager, your go to
tool for events and conversions!

43. Google Tag Manager for file downloads
A trigger for when the file is clicked

44. Google Tag Manager for file downloads
A customized trigger

45. Google Tag Manager for video engagament
A trigger for when the file is viewed

46. Google Tag Manager for form submissions
Trigger all forms:

47. Create a tag:
Google Tag Manager for form submissions

48. If with this, it is still not working:
Track the 'Thank you page'

49. If with this, it is still not working:
Sometimes, we'll need to adapt to what's given:

50. Recommended or Custom Events
Generate_lead
Source: https://mantechmachinery.co.uk/laser-cutting-machines/ & https://hpclaser.co.uk & https://unicrentals.com

51. Recommended or Custom Events
Generate_lead = Recommended Event
via Google Tag Manager

52. Recommended or Custom Events
Leads = Custom Event
click_phone, click_email, click_chat...
via Google Tag

53. Now, the reports will give us the KPIs that
are of interest for our business:

54. And we will be able to create reports
focused on our objectives:

56. But, what if we want more?
What if it is not enough to only know how
many forms, but to know exactly which
ones?
Or to know which file downloads or videos
have the users viewed?

57. We can go further: Unleashing
the Power of Parameters in GA4

58. The name of the products they viewed
The files that they download
The videos they reproduced
The page from which they have submit a
form
...
Parameters provide additional
information about the events, such as:

59. language
page_location
page_referrer
page_title
screen_resolution
Automatically collected parameters
Captured by defalut:

60. Custom parameters
List of parameters for enhanced measurement
events.
List of parameters for recommended events.
To captured information that is not collected by
defalut Google provides a:

61. Custom parameters for videos

62. Custom parameters for files

63. Recommended parameters for...
https://developers.google.com/analytics/devguides/collection/ga4/reference/events?client_type=gtm

64. For each event, we can setup, not only the
ones recommended by Google, but also:
Google Tag Manager > Preview > Variables Data Layer

65. For each event, we can setup, not only the
ones recommended by Google, but also:
Google Tag Manager > Preview > Variables Data Layer

66. As we can see, most of the parameters
are not collected by default.
It is strongly recommended to set them
up to provide additional information
about the events.

67. Custom parameters. How to set them up?
Custom parameters via GA4

68. Custom parameters. How to set them up?
Custom definitions and Google Tag Manager

69. Now, we can go futher:

70. Now, we can go futher:

71. A good configuration of events,
conversions and parameters will
enable us to analyze what is happening
in an indeep and proper way on our site.

72. But beyond that, there are
other features that GA4 offers
that can also be key for an SEO

73. Let's find out some more
features and data that will
enable us to design our
content strategies, UX, ads...

74. Event: Search Results
To analyze the most popular search terms in our
browser
*Enhanced Measurement Event

75. Event: Search Results
To analyze the most popular search terms in our browser
by country
To refocus the web architecture or for content creation

76. Event: Product Comparison
To design content strategies
https://www.epiloglaser.com/tech-support/laser-manuals/
*Custom Event

77. But not only events and conversions
are a key section for B2B companies
that will help them to analyze or reach
conclusions to design strategies.
GA4 offers much more!

78. 404 pages - Page Not Found!

79. Analyze 404 pages - Page Not Found!

80. Google Search Console - Queries Report
also in GA4

81. Google Search Console - Queries Report
Doesn't appear by default either

82. Google Search Console - Queries Report
Queries + Google organic search traffic

83. Google Ads Keywords Reports via Explortation
To analyze campaigns

84. Google Ads Keywords Reports via Exploration
But also to get inspiration for new ideas or for keyword
clustering

85. So, as we can see Explorations will allow us to
go further in the analysis of our data
For this reason, it is
highly recommended to
have well defined what
we want beforehand.

86. Audience segment comparison
Audiences are groups of your users who share the same
attributes

87. Unleashing the power of
Audiences for B2B companies:
main uses for marketers

88. How to setup audiences in GA4?

89. How to setup audiences in GA4?
By Geography

90. Why create all these different audiences?
Source: Google Demo Account

91. To analyze users with similar interests, behaviour
or attributes so...
Why create all these different audiences?

92. We can create more customized content.
We have more insights on the experience we
offer to our users on the website.
We know what they are like, what they have in
common and what differentiates the users
depending on the stage of the conversion
funnel they are in.
Why create all these different audiences?

93. For remarketing ads
To retarget a specific
user segment

94. For remarketing ads
To impact those users most
likely to convert

95. So, to sum up, GA4...
It is not the most intuitive tool.
Not all data of interest are displayed by
default.
On the contrary, many data will need to be
configured manually.
We will have to figure out each time how to
set up the data we want in a customized way.

96. To not get overwhelmed by all the data
offered by the tool.
To know and define what we want.
To identify the best way to analyze what
we want to analyze.
To set it up correctly (GA4 + GTM).
So, when analyzing data in GA4,
it is important...

97. Since it is true that if we know and
identify what we want...

98. ...and what maybe we don't need!

99. And, what's more, if we also set it
up properly...

100. Besides and lastly, in case we don't like
the ones offered by GA4, we can always...

101. ...create our owns!

102. But this would be another
talk so...
TO BE CONTINUED...

103. Thanks a lot!
Gemma Fontané
@gemmafontane
gemma@orvitdigital.com
More information: orvitdigital.com/en/ga4-b2b