resume

1. Ge Yan (Gillian) Liang
94 Highhill Drive
Toronto, Ontario M1T 1N7
647-989-0974 (Cell Phone)
gillianinuse@gmail.com
HIGHLIGHTS OF QUALIFICATIONS
• Friendly and open disposition committed to delivering excellent customer service
• Highly motivated to work
• Great communication skills and experience of working as a front desk customer service
representative
• Computer Skills: Windows, Microsoft Word, PowerPoint, Excel
• Strong analytical and organizational skills
• Responsible, punctual and able to work under pressure to complete multiple assignments
• Fluent of speaking and writing Cantonese and Mandarin
EDUCATION
Centennial College
Ontario College Advanced Diploma (Accounting Fast Track) 2015
(Half
Finished)
University of Toronto Scarborough 2012
Honours Bachelor of Arts (Specialist in Political Science)
RELEVANT SKILLS & EXPERIENCE
Office
• Worked at the front desk and greeted and guided new membership users to the resource
lab
• Assisted the Access Ability office with various administrative tasks in an efficient manner
• Entered computer data of client registration forms in an accurate and efficient manner
• Answered and responded to clients’ questions ensuring that their concerns were addressed
• Worked at the registration and front table and welcoming students and visitors
• Performed administrative tasks such as data entry, e-mailing and filing
Customer Service
• Worked at the Access Ability Events registration table to greet and direct guests
• Presented the “Responsible Gambling Program” to students in popular spots on various campus
locations
• Greeted customers in a friendly manner and took their food orders

2. Ge Yan (Gillian) Liang Page 2/2 647-989-0974
Technical/Organizational
• Strong skills of using Microsoft Word
• Familiar with using Microsoft Power Point, Windows, Microsoft Excel
• Performed cashier duties and processed cash, credit and debit transaction
WORK HISTORY
Responsible Gambling Council 2009
Program Representative
Kentucky Fried Chicken Restaurant 2004
Cashier/Packer
VOLUNTEER HISTORY
St. Stephen’s Church in the Field Soup Kitchen 2012 - 2013
Refreshment Helper
Yee Hong Centre for Geriatric Care 2012 - 2013
Activity Assistant
University Settlement Toronto 2008 - 2011
Tutor
U of T Scar AccessAbility Services 2007 - 2011
Outreach Team Member
YWCA Employment Resource Centre 2004
Receptionist
City Adult Learning Centre Library 2003
Librarian Assistant
Mary Ward LINC and ESL Centre 2002
Administrative Assistant