Key Responsibilities were ➡️Participate in process improvement teams and cost-saving initiatives. ➡️Support the Logistics staff to achieve department objectives. ➡️Calculate Dimensional Weight, ASF/ESF ➡️Damage-parcel management & Reverse Logistics Management ➡️E-commerce products packaging ➡️Make Pickup Request to PosLaju Daily ➡️Other duties as assigned From this internship, I learned a lot about ➡️ E-logistics ➡️ Reverse Supply Chain ➡️ C2C logistics

1. (BBM304)
INDUSTRIAL TRAINING
Name: Hasan Gazi Sanaul
Matric No: 153916207
Program: BLSCM
Name of Organization
Operation Department, Logistics Team

2. ACKOWLEDGEMENT
I would like to thanks my supervisor Madam Elina Binti Abd Manan for the guidance, encouragement and
advice she has provided through my time as her student. I have been extremely lucky to have a supervisor
who cared so much regarding my work and who responded to my questions and queries so promptly.
How ever it not be possible without the kind support and help of many individuals and organizations. I would
like to extend my sincere thanks to all of them. I am highly indebted to “Logistics Team’ of Shopee Malaysia
for their guidance and constant supervision as well as for providing necessary information regarding the
project & also for their support in completing the report.

3. INTRODUCTION
Industrial Training is a compulsory subject that has to be taken by most
undergraduate students in Infrastructure University Kuala Lumpur
(IUKL).
The industrial training has to be done in an organization which can be
within the university or out of the university.
I have completed the industrial training at “Shopee Malaysia”. The period
of the industrial training is from 2nd of April to 22nd of June 2018. The
team that I worked is the “Logistics Team” under operation department.

4. ORGANIZATION BACKGROUND
SEA GROUP
Year Founded: 2009
Number of
Employees: 5,001-
10,000
Year Founded: 2009
Number of
Employees: 5,000
Year Founded:2015
Number of
Employees: 4,500
Year Founded:2014
Number of
Employees: 200

5. • Malaysia
• Singapore
• Philippine
• Indonesia
• Thailand
• Vietnam
Ian Ho
Regional Managing Director at Shopee
2015
Chris Feng
CEO Malaysia
2015

6. Mission & Vison
The Shopee team believes in the transformative
power of technology and wants to change the
world for the better by providing a platform to
connect buyers and sellers in one community.
As shopping on mobile devices becomes the
new norm, Shopee aims to continuously enhance
its platform to deliver a seamless and enjoyable
shopping experience for all users and be the
region’s e-commerce platform of choice.
#Lifeatshopee

7. VALUES OF SHOPEE

8. Products

9. Services
Free 5 kg
shipping
program
100%
authentic
product
15 days return
Free
shipping
nationwide
on spend
RM30

10. MANAGEMENT STRUCTURE

11. Logistics
Intern

12. Team Leader
Logistics Associate
Logistics Associate
Logistics Associate
Warehouse
Associate
Logistics Senior
Associate
Logistics Intern
Logistics Team Structure

13. SUMMARY OF THE JOB FUCNTION
Pos Laju failed
pickup issue
Calculate
Shipping Fee
Escrow
Amount
Pos Laju
Flyers
Packaging
Return Parcel
Management
Order
Tracking
Support CS
department

14. JOB FUNCTIONS

15. ❑Graphics Design Training
❑Basic Excel Training
❑Advance Excel Training
❑Decision Making Training
❑Emotional Intelligence Training
❑Team Building
TRAININGS I HAVE ATTENDED

16. Practical
logistical
issues
Multitask
Different
Customers
Problem
Solving
Decision
Making
PROBLEMS ENCOUNTERED DURING TRAINING

17. Reverse Logistics Process
Logistics Pickup Process
Shipping Fee Calculation
Communication
Organizational Factors
Warehouse Decisions
Customer Service
SUMMARY OF THE EXPERIENCE GAINED

18. My task was focuses more to Logistics & Supply Chain field.
It was really very hectic and challenging. Although I have
studied in Logistics & Supply Chain Management, the
experience gained here is really helpful to shape my career.
Shopee logistics team helped me a lot to gather a vast
knowledge of logistics & supply chain.
CONCLUSION

19. #Lifeatshopee

20. #Lifeatshopee

21. #Lifeatshopee