1. F OREST WILLIAMS
12621 Princeton Drive, Auburn, California 95603
Home: 530-488-4006 Forest.g.williams@gmail.com Mobile: 530-845-0030
Midlevel Systems/Network Administrator:
Highly skilled, constantly eager individual with demonstrated success of effectively maintaining the network of a
college campus with a student body of 700+ students and a faculty of 130. Capacity to provide first-rate customer
support in a fast passed environment using exceptional interpersonal skills. Focused on a commitment of
progressively moving forward personally and professionally. Ability to work well both in teams and alone. Looking
forward to the possibilities of tomorrow.
Technical Skills
Airco Automation HVAC interface (BAS)
BMC Remedy Service Management software
CampusVue, (Campus Management Software)
CAT 5 crimping, installation, testing
Citrix Access Management Tool
Group Policy Management Console
HP Printer Maintenance (HP Workgroup Series - 4200, 4250, 4050, 3600)
Image capture and deployment (Symantec GhostCast Server)
Microsoft Active Directory
Microsoft Office 365
Microsoft Office Suites
Microsoft Print Server 2003, 2008, 2012
Microsoft Remote Desktop Manager
Microsoft Server 2003, 2008, 2012
Network Analysis/Documentation
Nortel Call Pilot Manager Voicemail
Nortel Phone System
Security policies and procedures
ServiceNow, Service Management software
Support for Infocus A/V equipment
Symantec Backup Exec
Symantec Ghost Suite
Timbuktu
Trend Micro
VMware
Vshere
Wi-Fi Technologies
WSUS
XP Pro & Windows 7 Pro Desktop Support
2. Professional Experience
Junior Network Administrator – Corinthian Colleges Inc., Roseville, CA September 2013 to April 2015
As a member of the IT team I report to my Sr. Network Administrator, campus President and CAO IT
Manager. Maintain the network, create and maintain student and instructor accounts, assist network users as
needed, troubleshoot network related issues. Maintain hardware and software inventory. Monitor and maintain
Symantec data backups, perform data restorations. Maintain Active Directory. Execute Nortel phone system tasks
at campus level .Update student and admin images. Create Ghost Boot Disks. Deploy images using Symantec
Ghost. Assist IT program instructors as needed. Providing desktop support for 130+ administrative and faculty
employees as well as the student body of 700+. Edit scripts as needed. Communicate and coordinate with other
departments. Test and deploy new software. Manage FederalWork Study IT team. Produce training materials and
solutions as needed.
Maintain Active Directory for the HealdNet domain, create and maintain student and instructor accounts,
assist network users as needed
Monitor Symantec data backups, perform data restoration, identify and resolve any job failure
Create,maintain and deploy images throughout campus using Symantec Ghost
Provide desktop support for 130+ administrative/faculty employees and a student body of 700+
CCSA – Pacific Gas & Electric, Sacramento,CA September 2009 to September 2011
Provide tier 1/ tier 2 desktop support to client base of over 20,000 users
Troubleshoot desktop and mobile computing devices, network and peripheral issues; identify and engage
needed resources to remedy problems
Diagnose and troubleshoot network connectivity, Microsoft software and homegrown application
problems.
Relocation Technician – Murphy, McKay and Associates, Lafayette, CA November 2008 to September 2009
Provide onsite support disconnecting workstations/servers and peripherals
Initiate reconnect of workstations/servers and peripherals ensuring all machines are operational and in
service with minimum downtime
Technician - Data Entrée, Auburn, CA February 2007 to November 2008
Customize individual workstations installing hardware,software and updating current software
Diagnose and troubleshoot hardware and software problems
Education
Associate in Applied Science Degree,Information Technology/Network Security, October 2009
Heald College, Roseville, CA
GPA 3.912 with Honors
Academic Achievement Awards
Phi Theta Kappa Honor Society, Member
