Towards Agility Driving and Demonstrating Business Performance Improvement for Bids, Projects and Programmes Creating an A...
Agenda: <ul><li>Introduce an innovative model for consultancy and audit service delivery </li></ul><ul><ul><li>User driver...
Customer Drivers for Our Approach: <ul><li>For a major corporate change programme we were asked to show how to: </li></ul>...
Our Solution: Common Assessment Framework <ul><li>Take  best practice  Maturity Models from the public domain </li></ul><u...
The CAF Value Proposition: <ul><li>For User Organisations </li></ul><ul><ul><li>Greater ROI from faster adoption of best p...
Capability and Maturity Models: CMM™ is a trademark of the Software Engineering Institute of Carnegie Mellon University St...
CAF Design Objectives : <ul><li>Apply any CMM™ model </li></ul><ul><li>Programmes / Projects    </li></ul><ul><li>IT Serv...
Example from P3M3 model: © Crown copyright reserved P3M3 is a value added product outside  the scope of the Common Usage A...
Implementation Within CAF: P3M3 Reference Text: Key Practice Scores then  ‘roll-up’ to provide RAG status by Key Process A...
Individual Scores ‘rolled up’ Dashboard: Include custom KPIs for each process area Use the scope tool to focus on the prio...
Show progress over time: Initial Assessment After fixing some ‘basic’ issues Bring higher level process areas in scope
Include custom views:
AdAgilis Business Vision AdAgilis Partners Customers Body of Knowledge Owners Consultants / Practitioners Recruit  Manage ...
Applications and Benefits <ul><li>Applications: </li></ul><ul><li>Improvement Planning and Monitoring </li></ul><ul><ul><l...
Service Deployment Steps: So long as there’s a model, CAF can help you turn it into a service Select Model Agree / validat...
Current Deployment Status: <ul><li>Standalone CAF Assessment tool: </li></ul><ul><ul><li>Designed for consultant use </li>...
Current Developments: <ul><li>Create Methodology Guides, training and mentoring </li></ul><ul><li>Web Deployment to suppor...
Summarised User Benefits: <ul><li>Provides a clear ‘road-map’ for performance improvements </li></ul><ul><ul><li>Industry ...
What CAF Delivers: <ul><li>Leverages public domain bodies of knowledge and years of research </li></ul><ul><li>Moves from ...
Moving Forward: <ul><li>Questions? </li></ul><ul><li>Fit with your aims and objectives </li></ul><ul><ul><li>Approach to p...
The AdAgilis Partnership <ul><li>Management Team </li></ul><ul><li>Bernard Abbott </li></ul><ul><ul><li>Change Management ...
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Common Assessment Framework Building Consultancy Revenues

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Common Assessment Framework Building Consultancy Revenues

  1. 1. Towards Agility Driving and Demonstrating Business Performance Improvement for Bids, Projects and Programmes Creating an Assessment framework that makes performance improvement visible.
  2. 2. Agenda: <ul><li>Introduce an innovative model for consultancy and audit service delivery </li></ul><ul><ul><li>User drivers for the development </li></ul></ul><ul><ul><li>Overall approach </li></ul></ul><ul><ul><li>Business Vision and Model </li></ul></ul><ul><li>Review how this can help with current issues </li></ul><ul><ul><li>Support adoption of existing processes (like TRAP) </li></ul></ul><ul><ul><li>Increase awareness and visibility at project team level </li></ul></ul><ul><ul><li>Identify priority areas for improvement </li></ul></ul><ul><ul><li>Provide management with visible indicators of progress </li></ul></ul><ul><li>Identify Implementation Steps </li></ul><ul><ul><li>Service Introduction </li></ul></ul><ul><ul><li>Business Opportunity </li></ul></ul><ul><li>Current Status and next steps </li></ul>
  3. 3. Customer Drivers for Our Approach: <ul><li>For a major corporate change programme we were asked to show how to: </li></ul><ul><li>Demonstrate continued benefit delivery in an environment that was changing: </li></ul><ul><ul><li>Organisation </li></ul></ul><ul><ul><li>Processes </li></ul></ul><ul><ul><li>People </li></ul></ul><ul><ul><li>Suppliers </li></ul></ul><ul><ul><li>Infrastructure </li></ul></ul><ul><ul><li>Delivery Approach </li></ul></ul><ul><li>The customer needed to track: </li></ul><ul><ul><li>Programme KPI achievement and Benefits Delivery </li></ul></ul><ul><ul><li>New Process Adoption and Effectiveness </li></ul></ul><ul><ul><li>Organisational Alignment, Individual Objectives and Competencies </li></ul></ul><ul><li>With our partner (WPM) we delivered: </li></ul><ul><ul><li>Focused improvement recommendations </li></ul></ul><ul><ul><li>An approach for continuous performance assessment </li></ul></ul>
  4. 4. Our Solution: Common Assessment Framework <ul><li>Take best practice Maturity Models from the public domain </li></ul><ul><li>Add our partners’ experience in delivery, audit and assessment </li></ul><ul><li>Create a change oriented assessment tool </li></ul><ul><ul><li>Based on a ‘levelled’ definition of capability and maturity </li></ul></ul><ul><ul><li>To identify priorities for improvement </li></ul></ul><ul><ul><li>Enable the setting of realistic improvement targets </li></ul></ul><ul><ul><li>Track progress over time </li></ul></ul><ul><ul><li>Provide a common framework for all the models used </li></ul></ul><ul><li>Scope: </li></ul><ul><ul><li>Programme, Project and Portfolio Management </li></ul></ul><ul><ul><li>IT Service Management </li></ul></ul><ul><ul><li>People and Processes </li></ul></ul><ul><ul><li>Many more that exist: Risk Management, Bid Management etc… </li></ul></ul><ul><li>Support ‘blended’ delivery approach: </li></ul><ul><ul><li>Customer self assessment </li></ul></ul><ul><ul><li>External independent review by our partners’ consultants </li></ul></ul>
  5. 5. The CAF Value Proposition: <ul><li>For User Organisations </li></ul><ul><ul><li>Greater ROI from faster adoption of best practice approaches </li></ul></ul><ul><ul><li>Prioritised investments in organisational capability and competencies </li></ul></ul><ul><ul><li>Visible returns and measurable improvements </li></ul></ul><ul><li>For Consultants and Service Providers </li></ul><ul><ul><li>Service Differentiation </li></ul></ul><ul><ul><li>Repeating revenues from consultancy and audit services </li></ul></ul><ul><ul><li>Reduced service delivery costs and risks </li></ul></ul><ul><li>CAF features that deliver these benefits: </li></ul><ul><ul><li>Leverages public domain bodies of knowledge and years of research </li></ul></ul><ul><ul><li>Aligns multiple models to support ‘end-to-end’ enterprise capability view </li></ul></ul><ul><ul><li>Capability Dashboard helps management ‘visualise’ status, prioritise improvement programmes and measure progress </li></ul></ul><ul><ul><li>Assessment support tools reduce delivery costs for consultancies </li></ul></ul><ul><ul><li>Consultants can leverage their industry and customer knowledge to enhance the value and applicability of ‘standard’ models </li></ul></ul>
  6. 6. Capability and Maturity Models: CMM™ is a trademark of the Software Engineering Institute of Carnegie Mellon University Standard 5 Level ‘Staged’ Model General CMM™ Model: 1. Initial 2. Defined 3. Managed 4. Measured 5. Optimising
  7. 7. CAF Design Objectives : <ul><li>Apply any CMM™ model </li></ul><ul><li>Programmes / Projects  </li></ul><ul><li>IT Service Management  </li></ul><ul><li>People & Process  </li></ul><ul><li>Data driven design  </li></ul><ul><li>Change Oriented </li></ul><ul><li>Define Scope  </li></ul><ul><li>Set realistic targets  </li></ul><ul><li>Measure & Review  </li></ul><ul><li>Initiate Change  </li></ul><ul><li>Best Practice Based </li></ul><ul><li>External Reference  </li></ul><ul><li>Research validated  </li></ul><ul><li>Standards: MSP / ITIL  </li></ul><ul><li>Management Tool </li></ul><ul><li>Dashboard Status  </li></ul><ul><li>Progress Measurement  </li></ul><ul><li>Prioritisation  </li></ul><ul><li>‘ Blended’ Assessment </li></ul><ul><li>Effectiveness Audits  </li></ul><ul><li>External Assessment  </li></ul><ul><li>Self Assessment Tool  </li></ul>CAF Assessment Toolset  Done  In Progress <ul><li>Common Assessment Framework: </li></ul><ul><li>P3M3, ITSM-CMM and more… </li></ul><ul><li>Aligns models by Common Features </li></ul><ul><li>Includes scoping and targeting tool </li></ul><ul><li>Dashboard status presentation </li></ul>
  8. 8. Example from P3M3 model: © Crown copyright reserved P3M3 is a value added product outside the scope of the Common Usage Agreement
  9. 9. Implementation Within CAF: P3M3 Reference Text: Key Practice Scores then ‘roll-up’ to provide RAG status by Key Process Area Question Score Target RAG Observation Assessment Tool entry: <ul><li>Attainment scores and targets have four levels: </li></ul><ul><ul><li>F ully </li></ul></ul><ul><ul><li>L argely </li></ul></ul><ul><ul><li>P artly </li></ul></ul><ul><ul><li>N ot at all </li></ul></ul>
  10. 10. Individual Scores ‘rolled up’ Dashboard: Include custom KPIs for each process area Use the scope tool to focus on the priority Process Areas. KPAs out of scope are greyed out
  11. 11. Show progress over time: Initial Assessment After fixing some ‘basic’ issues Bring higher level process areas in scope
  12. 12. Include custom views:
  13. 13. AdAgilis Business Vision AdAgilis Partners Customers Body of Knowledge Owners Consultants / Practitioners Recruit Manage Promote Best Practice Services Best Practice Support Assessment Sets Attainment Scores Model Content Benchmark Data Change Controlled Reference Models Custom Content Client Management Score Moderation
  14. 14. Applications and Benefits <ul><li>Applications: </li></ul><ul><li>Improvement Planning and Monitoring </li></ul><ul><ul><li>Portfolio, Programme and Project management </li></ul></ul><ul><ul><li>Bid Management </li></ul></ul><ul><ul><li>People and Competencies Management </li></ul></ul><ul><ul><li>IT Service Management </li></ul></ul><ul><li>Compliance Auditing and Assessment </li></ul><ul><ul><li>PRINCE2 </li></ul></ul><ul><ul><li>P3M3 </li></ul></ul><ul><ul><li>MSP </li></ul></ul><ul><ul><li>SoX, BASEL II, CRAMM </li></ul></ul><ul><li>Process and Project Assurance </li></ul><ul><ul><li>Focused Audits </li></ul></ul><ul><ul><li>Planned assurance </li></ul></ul><ul><ul><li>Reporting and Monitoring </li></ul></ul><ul><li>Benefits: </li></ul><ul><li>To End Users </li></ul><ul><ul><li>Investment focused on priority areas=> ROI up </li></ul></ul><ul><ul><li>Best Practice => Risk down </li></ul></ul><ul><ul><li>Blended delivery => Costs down </li></ul></ul><ul><ul><li>Dashboard visibility => greater control, improved effectiveness </li></ul></ul><ul><ul><li>Audit trail => costs and risk down </li></ul></ul><ul><li>To Consultancies / Partners </li></ul><ul><ul><li>CAF Framework => Value UP </li></ul></ul><ul><ul><li>Automated Support => Quality UP, Costs Down, Risk Down </li></ul></ul><ul><ul><li>Service Orientation => repeat revenues UP </li></ul></ul><ul><ul><li>Customisable Content => Differentiation and Value UP </li></ul></ul>
  15. 15. Service Deployment Steps: So long as there’s a model, CAF can help you turn it into a service Select Model Agree / validate model content Populate CAF tool Adapt Service Guides Train Auditors: Internal & External Deliver Services Existing Audit Models & Service Guides
  16. 16. Current Deployment Status: <ul><li>Standalone CAF Assessment tool: </li></ul><ul><ul><li>Designed for consultant use </li></ul></ul><ul><ul><li>Supports face-to-face external assessments </li></ul></ul><ul><ul><li>Includes scoping tool, dashboard and custom summaries </li></ul></ul><ul><ul><li>Data driven custom content support </li></ul></ul><ul><li>Reference models currently available in CAF format: </li></ul><ul><ul><li>Full P3M3 </li></ul></ul><ul><ul><li>IT Service Management </li></ul></ul><ul><ul><li>Business Development (Bid Management) CMM </li></ul></ul><ul><ul><li>Improvement Planning Assessment Plus (IPA+) </li></ul></ul><ul><ul><ul><li>Additional KPAs included to align fully with P3M3 </li></ul></ul></ul><ul><ul><ul><li>Dashboard and Scoping tool provided by CAF </li></ul></ul></ul><ul><li>Currently field trialling and timing with lead customers </li></ul><ul><li>Initial Service Packages defined </li></ul><ul><li>Refining deployment approach and engagement methodology e.g. </li></ul><ul><ul><li>Individual Assessment and/or Workshop Assessments </li></ul></ul><ul><ul><li>Target Setting (separate initiation phase vs expert advice) </li></ul></ul>
  17. 17. Current Developments: <ul><li>Create Methodology Guides, training and mentoring </li></ul><ul><li>Web Deployment to support customer self assessment/data collection </li></ul><ul><li>Add ‘evidence based’ questions and link to ‘how to’ advice </li></ul><ul><ul><li>Role of channel partners to add their own IP and custom content </li></ul></ul><ul><li>History database (trend analysis) </li></ul><ul><li>Training / Assessor Certification </li></ul><ul><li>Include other models: e.g. Supply Chain Management, Risk Management, Security, SW Dev CMM etc… </li></ul>
  18. 18. Summarised User Benefits: <ul><li>Provides a clear ‘road-map’ for performance improvements </li></ul><ul><ul><li>Industry proven ‘best practice’ based direction </li></ul></ul><ul><li>Enables priority setting for improvement projects </li></ul><ul><ul><li>Provides a clear ‘where are we now’ picture </li></ul></ul><ul><ul><li>Identify ‘hot-spots’ and ‘log-jams’ </li></ul></ul><ul><li>Cost effective management data collection </li></ul><ul><ul><li>AdAgilis tool automates data collection and presentation </li></ul></ul><ul><ul><li>Use of internal resource supported by external independent audit </li></ul></ul><ul><li>Demonstrates progress over time </li></ul><ul><ul><li>Simple dashboard RAG status with custom KPIs </li></ul></ul><ul><ul><li>Analysis over time and by project/organisation area </li></ul></ul><ul><li>Which helps users deliver: </li></ul><ul><ul><li>Reduced costs and risk, fewer over-runs and overspends </li></ul></ul><ul><ul><li>Increased quality of delivery </li></ul></ul><ul><li>And provides the measurements to prove it! </li></ul>
  19. 19. What CAF Delivers: <ul><li>Leverages public domain bodies of knowledge and years of research </li></ul><ul><li>Moves from best practice ‘theory’ to action centred change planning </li></ul><ul><li>Enables management easily to ‘visualise’ progress and ROI </li></ul><ul><li>Reduces delivery costs for consultancy and audits </li></ul><ul><li>The AdAgilis Value Proposition: </li></ul><ul><li>For Users </li></ul><ul><ul><li>ROI from faster adoption of best practice approaches </li></ul></ul><ul><ul><li>Visible demonstration of process area capability and compliance </li></ul></ul><ul><ul><li>Visible returns and measurable improvements </li></ul></ul><ul><li>For Consultants </li></ul><ul><ul><li>Reduced service delivery costs and risks </li></ul></ul><ul><ul><li>Service Differentiation </li></ul></ul><ul><ul><li>Repeating revenues from consultancy and audit services </li></ul></ul>
  20. 20. Moving Forward: <ul><li>Questions? </li></ul><ul><li>Fit with your aims and objectives </li></ul><ul><ul><li>Approach to partnering </li></ul></ul><ul><ul><li>Key objectives </li></ul></ul><ul><li>Areas for collaboration </li></ul>
  21. 21. The AdAgilis Partnership <ul><li>Management Team </li></ul><ul><li>Bernard Abbott </li></ul><ul><ul><li>Change Management Consultant </li></ul></ul><ul><ul><li>Government and Financial Services </li></ul></ul><ul><ul><li>Accredited Consultant </li></ul></ul><ul><ul><li>Chief Architect and Principal Consultant </li></ul></ul><ul><li>David Warley </li></ul><ul><ul><li>Performance Improvement Consultant </li></ul></ul><ul><ul><li>IT & Telecomms </li></ul></ul><ul><ul><li>Bid and Programme Management specialist </li></ul></ul><ul><ul><li>Partner and Channel management </li></ul></ul><ul><li>TBD </li></ul><ul><ul><li>Operations Director </li></ul></ul><ul><ul><li>Finance Director </li></ul></ul><ul><li>Our Value Adding Partners </li></ul><ul><li>Channel Partners </li></ul><ul><ul><li>2 current (serving IT, Telecoms, Local and National Government) </li></ul></ul><ul><ul><li>Specialist Consultancies </li></ul></ul><ul><ul><li>Management Consultants </li></ul></ul><ul><li>Associates </li></ul><ul><ul><li>Subject Matter Experts </li></ul></ul><ul><ul><li>Practitioners and Authorities </li></ul></ul><ul><li>Body of Knowledge Owners </li></ul><ul><ul><li>Special Interest Groups </li></ul></ul><ul><ul><li>Professional Bodies </li></ul></ul><ul><ul><li>Government Agencies </li></ul></ul><ul><li>Delivery Partners </li></ul><ul><ul><li>Technology vendors </li></ul></ul><ul><ul><li>ASPs </li></ul></ul>

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