2. Introduction To Falcon
Welcome to Falcon Recruitment and training Ltd
Falcon have:-
• Gained a reputation as an efficient and competent supplier.
• Are a national company that can handle high volume requests for any staffing issues you may have.
• Falcon is on the buying solutions framework.
• Is registered with Care Quality Commission ( CQC).
• Falcon hold an ISO900.
• Are a member of REC. (Recruitment employment federation. (Inspected)
Sandra Dashwood manages the recruitment division.
• Sandra is also the director of the company.
• She has 10 years of experience in management, recruitment, marketing and sales.
• Sandra prides herself with her hands on approach with in the company.
Donald Kaye is our client liaison / accounts manager.
• Donald has been part of Falcon Recruitment for 3 years and has a wide range of experience within the healthcare
recruitment industry.
• Donald will deal with all your requirements.
Falcon’s most effective relationships are based on a quality service that we provide to our clients and our quality of staff
provided. We have a dedicated 24 – 7 call centre and work in partnership with our clients providing a mutual trust and
respect with our knowledge of the healthcare industry. We work with our clients to ensure a high standard of staffing is
provided to the service user at all times.
3. • Falcon Recruitment has been established since 2004.
• We operate nationwide, through a network of regional offices. Falcon’s Head office
is based in Norwich. As is our call centre.
• All our offices use a computerised central booking facility staffed by fully
experienced consultants with a database of highly skilled nurses of all grades and
levels including healthcare assistants general and mental health.
• Falcon offer a 24 hour call centre service. What ever time or day you will always
have a human response. Our Average response time is 8 minutes 23 seconds
(results taken from webroster from the first quartile of 2011). The client will always
be update on the situation of a request within 15-20 minutes of the request being
made.
• Each client / hospital will be give there own specialised client liaison manager with
a direct line and mobile number for any specific queries or questions.
• Falcon target for each client a KPI of 90-95% successful agency workers supplied. In
October 2011 Falcon’s KPI for overall coverage of current clients in the UK was
93%. ( PTO results taken from webroster ).
4. “Our corporate database system enables our call centre staff to quickly and accurately find the right nurse or
healthcare assistant, for our clients requirements. The data base application has been specifically developed
from first hand knowledge of the care industry and is designed to give the professional manager more time,
control and significantly improved efficiency across planning, attendance and monitoring activities. This will
contribute significantly towards the day to day management of the Authorities responses to bookings.
Quality Compliance programme
"Falcon Care have implemented a comprehensive compliance program to ensure the safe recruitment of staff
and to support the services we provide to our clients. This compliance program is based on a set of
systematic procedures to ensure that the provisions of the regulations imposed by the regulating authorities
(CQC, ISO9000, REC) are being met. These procedures consist of an annual plan reviews, on-going monitoring
and escalation and intervention procedures to deal with exceptions.
All our staff are fully trained in accordance with these guidelines and our computerised business systems
ensure that all procedures and processes are adhered to. Senior management are fully committed to
ensuring that our compliance program contributes to improving patient services and increased efficiencies.
5. Our computer system’s allows us to generate reports to manage our clients
requests and staff members bookings and cancelations, in line with the
working times regulations
• Key performance indicators for individual clients
• Track on new and current staff members applications such as
CRB’s, visa expiry dates, training update dates, and many more.
• Staff availability
• Response time to individual clients on cover of requested shifts
• The progress of any complaints and documentation reports
6. What kind of nursing staff do Falcon supply?
• A&E Nurse • Mental Health Nurse (RMN)
• Care & Support Worker • Midwifes
• Cardiac Nurse • Neonatal Nurse (NICU)
• Care Home Manager • Nurse Practitioner
• Community Nurse • Occupational Therapist
• District Nurse • Oncology Nurse
• Domiciliary Nurse • Paediatric Nurse (RSCN)
• Domestic Worker • Practice Nurse
• General Nurse (RGN) • Phlebotomist
• Geriatric Nurse • Learning Disability Nurse
• Healthcare Assistant (RNLD)
• Health Visitor • Theatre Nurse
• ITU Nurse • Translators
• Admin Staff
7. MANDATORY DOCUMENTATION
X2 Passport Sized photographs,
National Insurance Card or Most recent payslip and P60,
Original Passport; original UK Drivers License,
Up to Date NMC PIN Registration Number with accompanying Statement of Entry, evidence of additional
qualifications held (i.e. ENB 931/941, etc.)
Proof of Immunisation to include Hep B, (Evidence of vaccination status)
Proof of residence / address in the past 5 years, Three most recent Utility Bills,
Student Visa’s, Accompanying Home office letter for work permit dependants and original accompanying
Home Office letters for candidates with an indefinite leave to remain.
All Home Office documentation must be original, Checks through the Home Office Employer’s line will be
conducted for verification of documents and Home Office Status / Eligibility to work in the UK
Falcon Care Enhanced CRB , ISA , POVA & POCA Checks
Police check from country of origin, if in the UK for 6 months or less
Occupational health check ( clearance), evidence of vaccination status to include Hep B, MMR x2, varicella
and tuberculosis. doctors fitness to work
Verbal, written and Oral English language test.
Full 10 years work history / checked and validated
Reference from the most recent employer on headed paper and endorsed with company stamp
Falcon also works closely with the local immigration enforcement office to verify any foreign nationals’ right to work.
8. STAFF TRAINING AND DEVELOPMENT
Falcon have developed a structured staff development programmes to ensure
that staff have the understanding and skills required to meet the expectations of
our clients’. These programmes provide a coherent training strategy to underpin
the delivery of care and the professional development of staff by improving their
understanding and confidence in their responsibility for working as part of a
skilled work group. The ultimate aims of these programmes are: To improve
employees’ confidence in their knowledge and skills
To improve service users’ confidence in the quality of service/s provided and
competence of our workforce
To promote health and safety at work
All training is executed by accredited instructors. Where necessary, we will
support clients’ training requirements by enrolling our staff on relevant in-house
training programmes run by the client or other associated organisations so as to
meet clients’ training requirements and, as such, promoting safety and
continuity in care. The latter approach was devised following our intensive
research on clients’ and healthcare dynamics, organisational needs and
responses to Socio-Economical demands. In summary we, as an organization,
pride ourselves in our ability to work in collaboration with the market leaders
and clients’ who aim to set high standards in the healthcare industry.
9. Mandatory Training
All of Falcon’s staff members receive the following mandatory training.
• Skills For Care Induction Pack • Risk Assessment and
• MRSA & Infection Control Management of challenging
behaviour
• Manual Handling
• Safeguarding of adults / Adult
• Basic Life Support: (renewed in Abuse
line with the latest Resuscitation
Council UK) policy • Induction to Agency Work
• ISL • Complaints handling
• First Aid at Work • Supportive Nursing Observations
• Food and Hygiene • Appropriate Boundary training
• Fire Safety / Fire Marshall • The Caldicott Protocols and Data
Protection;
• Health and Safety at Work
including, but not limited to, • Cleaning in line with the D.O.H.
COSHH and RIDDOR; Requirements
10. Working with Falcon
Using a recruitment agency for your temporary or permanent staff can be not only a time saving and cost
effective solution, but also a way to add value to your business. But are you a little unclear about just what
level of service Falcon will provide you with.
Falcon will provide you with our terms and conditions of business from the first meeting, and before we
provide you with any services. The terms are lawful and are fully transparent – Falcon as an agency are happy
to discuss them with you and to answer any questions you may have regarding them.
Accountability:
Falcon is accountable to you our client. We are also externally inspected by CQC, REC, and ISO900 to ensure
that we are operating to the highest standards set by all governing bodies. Falcon Complete internal self-
assessments, Our Quality Management System ensure the highest standards of quality in every aspect of our
organisation and activities to ensure that our services are appropriate for our clients’ needs. We have a
comprehensive self–assessment system which requires that all our policies and work practices are audited at
least annually to ensure that we maintain the high standards we have set. in the future.
The Benefits of using Falcon Recruitment.
• No more headaches
• Improved operational efficiency
• Savings in your management time and resources, Improved performance indicators with suppliers
• One point of contact for all shift cover
• One point of contact for invoices. From consolidation to query resolution,
• All staff fully trained through an accredited organisation, giving you the knowledge and peace of mind that
staff provided are suitable for your organisational standards.
• management information system, monthly MIT,
11. Rec-cap Points
• We operate nationwide through a network of regional offices. Falcon’s
Head office is based in Norwich. Our regional offices include Stevenage,
Manchester and Chelmsford.
• Falcon offer a 24 hour call centre service. What ever time or day you will
always have a human response. Our Average response time is 8 minutes
23 seconds (results taken from data system from the first quartile of 2011)
• Falcon have a computerised data based system this is the heart to Falcon’s
success over the years.
• Falcon recruit all year round for all areas with excellent staff retention.
• Falcon have a proven track record with NHS Trusts and private clients.
12. Thank you for your time…
The only agency you’ll ever want.
The only agency you’ll ever need.
Falcon Recruitment and Training
‘We Work for You’
Falcon is an equal opportunities company, should you require a copy of our equal opportunities policy please download this from www.falconrecruitmentandtraining.co.uk.
