Avaya Healthcare Solutions by PacketBase

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Health insurance payers and providers—both private for-profit companies and publicly funded government entities—are under pressure to control costs, improve medical expense ratios, and slow the growth of insurance premiums so consumers and employers can afford care. To transform how care is delivered, physicians, hospitals, and health systems are increasingly measured and rewarded for quality outcomes. They must have processes and technologies in place to put more attention on patients and be more efficient with resources. Healthcare companies must supply innovative, high-quality medicines, devices, and diagnostic capabilities that improve health at a reasonable cost.

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  • Efficient communications and processes are mandatory to manage the workflows which are critical to the patient care processUtilize existing communications systems to deliver higher quality care, improve efficiencies, and reduce costsToday’s HealthcareIncreasing need for medical servicesPriority to deliver quality patient care and ensure satisfactionNew government funding programs (ARRA) create opportunity to upgrade your communication solutionsAvaya Delivering ValueImprove Patient Care & SatisfactionControl CostsDrive EfficienciesImprove Patient Outcomes
  • Benefits of Working with AvayaEnd-to-end solution provider that delivers strength with Unified Communications platformConsistently recognized as a global communications leader by industry and technology experts Continues to invest in Healthcare solutions in order to build new capabilities that evolve with changing needsLeverages your existing infrastructure and clinical systemsBenefits of Using Avaya Healthcare SolutionsImproves and enables healthcare processes and workflowsReduces stress and frustrations of clinical staffEnables clinical staff to care for patients better and fasterProvides real-time access to the right resources at the right timeImproves collaboration and scheduling capabilities between staff and equipment
  • $1.2M for typical US hosp and $1B in the UK for the NHS
  • Your ChallengesInefficient communication systems delay transfer of critical informationEnsuring quality patient care with dispersed staff and equipmentImproving patient flow and increasing hospital revenueRising cost of innovative communication systems High cost of buying and replacing medical equipmentTime spent searching and locating equipment and staff Increasing patient throughput
  • Improve Patient CareReduce discharge time up to 4 hoursIncrease patient flow up to 20%Reduce no show appointments by 20%Increase Staff EfficiencySave 120 per ED admissionRecover up to 60 minutes per shift by quickly locating equipmentUp to 2 hour saving per shift with Nurse-call ResponseReduce Operating CostsDecrease medical equipment spend by 25%Decrease lost and stolen equipment spend by 40%Reduce overall equipment overbuy by 10%
  • We Understand and Address Your NeedsSpecifically design healthcare solutions to address your challengesModify inefficient communication processes to reduce costs Improve patient flow and quality of careImprove staff productivity and satisfactionWe Deliver Innovative SolutionsLeverage your existing communication solutions – delivering return on your technology investmentsDeliver enterprise wide mobility and access through unified communications and integration with 3rd party technologiesWe Stand Out from the CompetitionOffer packaged Healthcare Solutions, extensible to wide range of clinical use casesLow Entry Cost to HospitalSeamless integration with existing communications infrastructures and HIS systems (HL7)Strength in Unified Communications platformTrusted PartnerOver one-third of the 170 hospitals ranked in the study of Best Hospitals by U.S. News & World Report rely on AvayaOver 50% of the hospitals selected by U.S. News & World Report for the 2008 Best Hospitals Honor Roll trust Avaya as their partnerHealthcare InvestmentAvaya invests in Healthcare solutions in order to build new capabilities that evolve with changing healthcare needsMarket LeaderAvaya consistently is recognized as a global leader by industry and technology experts and has achieved worldwide leadership positions in the following: #1 in Worldwide Unified Communications and Telephony Systems #1 in Worldwide Contact Center #1 in Worldwide Enterprise Messaging #1 in Worldwide Audio Conferencing #1 in Worldwide Maintenance ServicesGlobal PresenceAvaya serves over 7,500 healthcare providers globally
  • Avaya Healthcare Solutions by PacketBase

    1. 1. Avaya Healthcare SolutionsDelivering Communications Solutions to Improve Healthcare<br />PacketBase, Inc.<br />www.packetbase.com<br />
    2. 2. Agenda<br />Addressing Healthcare Needs<br />Healthcare Challenges<br />Avaya’s Answer<br />Delivering Efficient and Effective Solutions<br />Pre-Admission Preparedness<br />Optimized Patient Flow<br />Improved Patient Care<br />Post Discharge Follow-up<br />Why Avaya?<br />Innovative Solutions<br />Market Leadership<br />2<br />For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.<br />
    3. 3. Today’s Healthcare Challenges<br />Top Concerns<br /><ul><li>Rising cost of healthcare services
    4. 4. Delivering quality patient care
    5. 5. Effective utilization of hospital resources
    6. 6. Increasing patient throughput and improving revenue</li></ul>Limiting Factors<br /><ul><li>Federal mandates and regulations
    7. 7. Staff mobility and accessibility
    8. 8. Complex communications environments and systems integration
    9. 9. Hospital security and patient privacy</li></ul>3<br />Healthcare providers are facing numerous challenges that must be addressed in order to provide optimum patient care<br />For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.<br />
    10. 10. 4<br />Enabling the Patient Care Process<br />Improving patient care with communications-enabled processes and workflows<br />Pre-Admission Preparedness<br />Automate pre-admission communications to help improve patient preparedness and hospital efficiency<br />For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.<br />
    11. 11. 5<br />Enabling the Patient Care Process<br />Improving patient care with communications-enabled processes and workflows<br />Pre-Admission Preparedness<br />Optimized Patient Flow<br />Reduce the complex manual process of admitting and discharging patients to improve patient and staff satisfaction<br />For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.<br />
    12. 12. 6<br />Enabling the Patient Care Process<br />Improving patient care with communications-enabled processes and workflows<br />Pre-Admission Preparedness<br />Optimized Patient Flow<br />Improve clinical communications processes and staff mobility to reduce response times and improve patient care<br />Improved Patient Care<br />For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.<br />
    13. 13. 7<br />Enabling the Patient Care Process<br />Improving patient care with communications-enabled processes and workflows<br />Pre-Admission Preparedness<br />Optimized Patient Flow<br />Streamline patient follow-up care to improve patient progress and reduce readmissions<br />Post Discharge Follow-up<br />Improved Patient Care<br />For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.<br />
    14. 14. 8<br />Enabling the Patient Care Process<br />Improving patient care with communications-enabled processes and workflows<br />Pre-Admission Preparedness<br />Optimized Patient Flow<br />Avaya automates processes and communications delivering numerous benefits to your entire organization<br />Post Discharge Follow-up<br />Improved Patient Care<br />For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.<br />
    15. 15. Avaya Healthcare SolutionsAddressing your Needs<br />9<br />Removing the barriers in healthcare processes and workflows to drive clinical efficiencies and improve patient care<br />Benefits of Working with Avaya<br /><ul><li>End-to-end solution provider that delivers strength with comprehensive Unified Communications platform
    16. 16. Consistently recognized as a global communications leader by industry and technology experts </li></ul>Benefits of Using Avaya Healthcare Solutions<br /><ul><li>Improve and enable healthcare processes and workflows
    17. 17. Reduce stress and frustrations of clinical staff
    18. 18. Enable clinical staff to care for patients better and faster
    19. 19. Provide real-time access to the right resources at the right time</li></ul>Avaya Delivering Value<br /><br />Improve Patient Care<br /><br />Sustain Financial Viability<br /><br />Improve Operational Efficiencies<br />For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.<br />
    20. 20. Pre-Admission Preparedness<br />Proactively outreach to patients with community health information and automated appointment reminders <br />Solution<br />Your Challenges<br />Optimized Patient Flow<br /><ul><li>Avaya Patient Contact Solutions
    21. 21. Avaya Patient Appointment Reminder
    22. 22. High cost of manual calling vs. intelligent automation systems
    23. 23. $1.2M for typical U.S. hospital
    24. 24. Up to $1B in the U.K. for the NHS
    25. 25. Inefficient use of clinical staff and hospital resources
    26. 26. Delivering consistent quality patient care throughout process </li></ul>10<br />Improved Patient Care<br />Post Discharge Follow-up<br />Pre-Admission Preparedness<br />For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.<br />
    27. 27. Patient Contact SolutionsMaximize Resources & Improve Productivity<br />Drive business efficiencies and reduce costs<br /><ul><li>Recover lost revenue through appointment reminders and proactive rescheduling
    28. 28. Save on manual calling costs with automated appointment reminders – approximately $1.2M for typical U.S. hospital
    29. 29. Optimize resources through active management of hospital staff, equipment and facilities
    30. 30. Increase staff productivity with proactive appointment rescheduling </li></ul>Improve Revenue<br />Reduce Costs<br />Direct Benefits<br />Improve Efficiencies<br />11<br />For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.<br />
    31. 31. Maximize your Return on InvestmentPatient Appointment Reminder<br />Routine contact automation drives new revenueand reduced costs for a quick return<br /><ul><li>See a return on investment in less than 12 months
    32. 32. Reduce no-shows by 20%, improving patient flow and minimizing lost service revenue
    33. 33. Increase new revenue by 20% through proactive calling and rescheduling
    34. 34. Improve patient satisfaction with automated appointment reminders, avoiding unnecessary frustration</li></ul>ROI: Patient Appointment Reminder<br />Day-of-surgery no-show recovery<br />Net<br />Benefit<br />Year 1<br />Benefit<br />Proactive rescheduling revenue recovery<br />20% Reduction<br />ROI under 12 months<br />Non-surgery outpatient no-show recovery<br />20%Improvement<br />Initial Investment<br />0<br />Avaya Patient Appointment Reminder<br />20% Reduction<br />Example<br />Note: Calculations are based on a 500 reminder calls/day<br />Sources: Analyst reports, Published Studies and Market Analysis<br />12<br />Contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.<br />
    35. 35. Optimized Patient Flow<br />Enhance the patient admission and discharge process with communications-enabled technologies<br /><ul><li>Avaya Workflow Solutions
    36. 36. Avaya Patient Admit Coordinator
    37. 37. Avaya Patient Discharge Coordinator
    38. 38. Decreasing patient satisfaction due to long wait times
    39. 39. Patients admitted or diverted to other facility due to delayed admittance
    40. 40. Decreasing bed turnover and hospital revenue
    41. 41. Clinical staff spends significant time on the phone coordinating a patient discharge </li></ul>13<br />Solution<br />Your Challenges<br />Optimized Patient Flow<br />Improved Patient Care<br />Post Discharge Follow-up<br />Pre-Admission Preparedness<br />For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.<br />
    42. 42. Healthcare Workflow SolutionsImprove Patient Satisfaction & Throughput<br />Improve clinical satisfaction and provide consistent quality patient care<br /><ul><li>Reduce patient discharge time by up to 4 hours
    43. 43. Increase Emergency Department bed turnover with accelerated patient admissions
    44. 44. Optimize Emergency Department staff time by 120 minutes per admission
    45. 45. Reduce training and hiring costs by optimizing staff time and capabilities</li></ul>Increase Patient Flow<br />Improve Patient Satisfaction<br />Direct Benefits<br />Utilize Resources<br />14<br />For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.<br />
    46. 46. Maximize your Return on InvestmentPatient Admit Coordinator<br />Improve patient throughput and hospital revenue<br />Elimination of ambulance diversions<br />ROI under 6 months<br />100% Reduction<br />Net Benefit<br /><ul><li>See a return on investment in less than 6 months
    47. 47. Reduce patient walk-outs (LWBS) by 75%
    48. 48. Reduce likelihood of ambulance diversions by 100%
    49. 49. Improve facility throughput and hospital revenue by efficiently admitting and discharging patients</li></ul>ROI: Patient Admit Coordinator<br />75% Improvement<br />Increased revenue due to LWBS improvement<br />Avaya Patient Admit Coordinator<br />Initial Investment<br />0<br />Example<br />15<br />© 2010 Avaya Inc. All rights reserved.<br />NOTE: Revenue recovery model does not take into account additional costs required to provide services for additional patients <br />
    50. 50. Improved Patient Care<br />Ensure availability of real-time information to improve patient care and satisfaction<br /><ul><li>Increasing patient throughput
    51. 51. High cost of medical equipment
    52. 52. Ensuring quality patient care with dispersed staff and equipment
    53. 53. Inefficient communication systems delay transfer of critical information</li></ul>16<br />Solution<br />Your Challenges<br />Optimized Patient Flow<br /><ul><li>Avaya Healthcare Mobility Solutions
    54. 54. Mobile Device Checkout
    55. 55. Asset Tracking & Management
    56. 56. Avaya Healthcare Notification Solutions
    57. 57. Nurse-call Response
    58. 58. Incident Response</li></ul>Improved Patient Care<br />Post Discharge Follow-up<br />Pre-Admission Preparedness<br />For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.<br />
    59. 59. Mobile Device CheckoutImprove Clinical Communications & Efficiency<br />Improve hospital efficiency and staff satisfaction with centralized management of mobile devices <br /><ul><li>Nurses spend more time with patients and less time at the nurses station
    60. 60. Nurses are able to save time each shift with a simple phone login mechanism
    61. 61. Improve nurse accessibility and mobility, nurses are always contactable at their pre-determined number(s)
    62. 62. Improve staff and patient satisfaction with improved responsiveness</li></ul>Improve Hospital Efficiency<br />Improve Staff Accessibility<br />Direct Benefits<br />Improve Patient Care<br />17<br />For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.<br />
    63. 63. Maximize your Return on InvestmentMobile Device Checkout<br />Streamline management of mobile devices to improve clinical productivity and mobility<br /><ul><li>See a return on investment in less than 6 months
    64. 64. Decrease the amount of time spent hunting down the right phone number
    65. 65. Reduce time lost contacting the wrong person
    66. 66. Improve staff satisfaction and productivity with increased mobility</li></ul>ROI: Mobile Device Checkout<br />Net Benefit<br />63% Savings<br />CAPEX savings up front on phones<br />Year 1<br />Benefit<br />ROI under 6 months<br />100% Savings<br />Approximate OPEX savings on integration with clinical alarms<br />66% Savings<br />Initial Investment<br />0<br />Avaya Mobile Device Checkout<br />Approximate OPEX savings on manually sharing phones<br />(Includes handsets)<br />Example<br />Example<br />1MDC vs. shared phones, based on time savings of signing out phones & registering with clinical alarms (120 nurses on shift, 150 phones & 8 kiosks)2Year 0 CAPEX: MDC vs. dedicated phones (150 shared phones & 8 kiosks vs. 400 dedicated phones)<br />18<br />© 2010 Avaya Inc. All rights reserved.<br />
    67. 67. Healthcare Notification SolutionsImprove Staff Accessibility & Patient Care<br />Deliver faster and higher quality patient care with increased staff availability and mobility<br /><ul><li>Increase nurse availability, allowing nurses to spend an additional 60 minutesper shift providing direct patient care
    68. 68. Decrease staff turnover rates by increasing nurse mobility and reducing stress
    69. 69. Alleviate long patient wait times, increasing satisfaction and referral rates
    70. 70. Improved staff mobility and communications increases patient flow</li></ul>Reduce Nurse Response Times<br />Increase Patient & Staff Satisfaction<br />Direct Benefits<br />Improve Quality of Patient Care <br />19<br />For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.<br />
    71. 71. Maximize your Return on InvestmentNurse-Call Response<br />Optimize communications systems to improve patient care and satisfaction<br /><ul><li>See a return on investment in less than 12 months
    72. 72. Reduce nursing turnover, by 5% per year
    73. 73. Increase hospital revenue with patient referrals by 1%
    74. 74. Improve patient care by increasing nurse availability with efficient communications anywhere, anytime</li></ul>ROI: Nurse-Call Response<br />1% Improvement<br />Net Benefit<br />Year 1<br />Benefit<br />5% Improvement<br />Increased<br />Patient Referrals<br />ROI under 12 months<br />4% Time Savings<br />Increased<br />Nurse<br />Retention<br />Initial Investment<br />Increased<br />Nurse<br />Availability<br />0<br />Avaya Nurse-call Response<br />Example<br />Note: Calculations are based on a 400-bed hospital<br />Sources: American Hospital Association, Analyst reports, Bureau of Labor Statistics<br />20<br />For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.<br />
    75. 75. Post Discharge Follow-up<br />Proactively contact patients to improve compliance with post discharge follow-up instructions and care<br /><ul><li>High cost of patient readmissions
    76. 76. Medicare/Medicaid readmissions within 30 days of discharge are not reimbursable to the hospital
    77. 77. Increasing small balances and bad-debt write-offs
    78. 78. High cost of manual collections calling
    79. 79. Avaya Patient Contact Solutions
    80. 80. Avaya Patient Follow-up</li></ul>21<br />Solution<br />Your Challenges<br />Optimized Patient Flow<br />Improved Patient Care<br />Post Discharge Follow-up<br />Pre-Admission Preparedness<br />For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.<br />
    81. 81. Patient Follow-upReduce Readmissions & Improve Profitability<br />Automate communications with discharged patients to improve patient compliance and satisfaction<br /><ul><li>Reduce preventable readmissions by up to 80% focusing efforts on high-risk patients1
    82. 82. Expand patient interaction outside of the hospital through preemptive outbound contact
    83. 83. Intelligent automation reduces time spent placing manual patient calls
    84. 84. Improve patient compliance with discharge instructions and care</li></ul>Reduce Readmissions<br />Improve Patient Satisfaction<br />Direct Benefits<br />Improve Profitability<br />22<br />For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.<br />1Center for Medicaid & Medicare Services (CMS)<br />
    85. 85. Maximize your Return on InvestmentPatient Follow-up<br />Reduce readmissions with improved discharge care and instructions<br /><ul><li>Increase clinical productivity by focusing staff on patients that are showing signs of risk
    86. 86. Increased patient satisfaction via streamlined discharge communications
    87. 87. Reduce preventable readmissions through follow-up by 30% - 50%
    88. 88. Improve profitability with reimbursable Medicaid and Medicare patients </li></ul>ROI: Patient Follow-up<br />30% Reduction<br />Net Benefit<br />Reduced patient readmission<br />ROI under 6 months<br />100% Reduction<br />Initial Investment<br />Reduced Manual Calling Expenses<br />0<br />Avaya Patient Follow-up<br />Example<br />Note: Calculations are based on a 400-bed hospital, Sources: American Hospital Association Fast Facts on US Hospitals – 2010 edition, CMS report , US National Institute of Health - Prevention of Early Readmission in Elderly Congestive Heart Failure Patients<br />23<br />© 2010 Avaya Inc. All rights reserved.<br />
    89. 89. Asset Tracking & ManagementImprove Clinical Communications & Efficiency<br />Improve collaboration and scheduling capabilities between clinical staff and equipment<br /><ul><li>Nurses are able to spend up to 60 minutes more per shift with patients, less time locating equipment
    90. 90. Reduce scheduling conflicts between staff and equipment
    91. 91. Reduce lost andstolen equipmentcosts by up to40% and overallequipment purchasesby10%
    92. 92. Improve hospital efficiency up to2%, quickly locating staff and equipment</li></ul>Reduce Equipment Costs<br />Improve Staff Communications<br />Direct Benefits<br />Improve Patient Care <br />24<br />For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.<br />
    93. 93. Maximize your Return on InvestmentAsset Tracking & Management<br />Reduce equipment costs and improve clinical productivity and mobility<br /><ul><li>See a return on investment in less than 12 months
    94. 94. Reduce time nursing spends “looking” for equipment by 2%
    95. 95. Reduce lost and misplaced equipment costs
    96. 96. Improve facility throughput and hospital revenue by quickly locating equipment and staff</li></ul>ROI: Asset Tracking & Management Solution<br />Net Benefit<br />15% Improved Patient Workflow<br />ROI under 12 months<br />Revenue increase from facility efficiencies<br />10% Purchasing reduction<br />2% Productivity Improvement<br />Reduced equipment losses<br />25% Rental reduction<br />Nursing staff efficiency increases<br />0<br />Example<br />25<br />For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.<br />Note: Calculations are based on a 400-bed hospital<br />
    97. 97. 26<br />Avaya Healthcare Solutions<br />Avaya Agile Communication Environment (ACE)<br />Presence Services<br />Voice/Video Services<br />Avaya Unified Communications for Healthcare<br />Leverage your existing infrastructure and clinical systems <br />Provide real-time access to the right resources at the right time<br />Quickly retrieve and act on key patient data<br />Access knowledgeable and available personnel<br />Improve collaboration and scheduling capabilities with staff and equipment<br />Session Manager<br />Application & Services Integration<br />System Manager<br />Hospital Communications Infrastructure<br />Support Services<br />Consult & Assist<br />Clinical Devices<br />Specialists<br />Nursing Staff<br />HIS Systems<br />Connecting people, processes and systems with the goal of improving patient care<br />For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.<br />
    98. 98. Avaya Delivering Value<br />ReduceOperating Costs<br />Improve Patient Care<br />IncreaseStaff Efficiency<br />4<br />25%<br />120<br />hours reduced<br />decrease<br />minutes <br />discharge time<br />medical equipment spend <br />save per ED admission <br />60<br />40%<br />20%<br />minutes recovered<br />decrease<br />increase<br />lost and stolen equipment<br />in patient flow<br />per shift locating equipment<br />20%<br />2<br />10%<br />hour savings per shift with<br />reduction<br />reduction<br />no show appointments<br />Nurse-Call Response<br />overall equipment overbuy<br />27<br />For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.<br />
    99. 99. Avaya supports the goals of the American Recovery & Reinvestment Act (ARRA) – improving communication processes and business efficiencies<br />Economic Incentives<br />28<br />$48.5B in Health Information Technology <br /><ul><li>Promote and expand the adoption of innovative healthcare technologies</li></ul>Unified Communications<br />Avaya Aura™<br />Healthcare Solutions<br />$90.4B to support Improving & Preserving Healthcare <br /><ul><li>Includes temporary increase in Medicaid, assistance to hospitals and Tribal Protections</li></ul>Self-Service Systems<br />$1.0B in Prevention and Wellness Funding <br /><ul><li>Execute community based prevention and wellness strategies</li></ul>Modular Messaging<br />Contact Centers<br />For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.<br />
    100. 100. Why Avaya?<br />29<br />Delivering value with innovative solutions enabling you to provide better patient care<br />Innovative Solutions<br />Knowledge & Expertise<br />Market Leadership<br />We have experience and resources within the healthcare industry<br /><ul><li>More than 20,000 employees worldwide, including 3,400 research and development professionals
    101. 101. Continued investment in healthcare solutions, building new capabilities and evolving with changing needs</li></ul>We deliver solutions to address your challenges<br /><ul><li>Specifically designed healthcare solutions to drive clinical efficiency, reduce costs, and help you improve patient care
    102. 102. Leverage your existing systems to provide enterprise wide mobility and maximize ROI</li></ul>We are a global leader in enterprise communications<br /><ul><li>Consistently recognized as a global leader by industry & technology experts
    103. 103. #1 worldwide:
    104. 104. Unified Communications &Telephony Systems
    105. 105. Contact Center
    106. 106. Maintenance Services</li></ul>For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.<br />
    107. 107. Thank You<br />PacketBase, Inc.<br />www.packetbase.com<br />

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