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Avaya Healthcare Solutions by PacketBase

Health insurance payers and providers—both private for-profit companies and publicly funded government entities—are under pressure to control costs, improve medical expense ratios, and slow the growth of insurance premiums so consumers and employers can afford care. To transform how care is delivered, physicians, hospitals, and health systems are increasingly measured and rewarded for quality outcomes. They must have processes and technologies in place to put more attention on patients and be more efficient with resources. Healthcare companies must supply innovative, high-quality medicines, devices, and diagnostic capabilities that improve health at a reasonable cost.

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Avaya Healthcare Solutions by PacketBase

  1. 1. Avaya Healthcare SolutionsDelivering Communications Solutions to Improve Healthcare<br />PacketBase, Inc.<br />www.packetbase.com<br />
  2. 2. Agenda<br />Addressing Healthcare Needs<br />Healthcare Challenges<br />Avaya’s Answer<br />Delivering Efficient and Effective Solutions<br />Pre-Admission Preparedness<br />Optimized Patient Flow<br />Improved Patient Care<br />Post Discharge Follow-up<br />Why Avaya?<br />Innovative Solutions<br />Market Leadership<br />2<br />For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.<br />
  3. 3. Today’s Healthcare Challenges<br />Top Concerns<br /><ul><li>Rising cost of healthcare services
  4. 4. Delivering quality patient care
  5. 5. Effective utilization of hospital resources
  6. 6. Increasing patient throughput and improving revenue</li></ul>Limiting Factors<br /><ul><li>Federal mandates and regulations
  7. 7. Staff mobility and accessibility
  8. 8. Complex communications environments and systems integration
  9. 9. Hospital security and patient privacy</li></ul>3<br />Healthcare providers are facing numerous challenges that must be addressed in order to provide optimum patient care<br />For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.<br />
  10. 10. 4<br />Enabling the Patient Care Process<br />Improving patient care with communications-enabled processes and workflows<br />Pre-Admission Preparedness<br />Automate pre-admission communications to help improve patient preparedness and hospital efficiency<br />For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.<br />
  11. 11. 5<br />Enabling the Patient Care Process<br />Improving patient care with communications-enabled processes and workflows<br />Pre-Admission Preparedness<br />Optimized Patient Flow<br />Reduce the complex manual process of admitting and discharging patients to improve patient and staff satisfaction<br />For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.<br />
  12. 12. 6<br />Enabling the Patient Care Process<br />Improving patient care with communications-enabled processes and workflows<br />Pre-Admission Preparedness<br />Optimized Patient Flow<br />Improve clinical communications processes and staff mobility to reduce response times and improve patient care<br />Improved Patient Care<br />For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.<br />
  13. 13. 7<br />Enabling the Patient Care Process<br />Improving patient care with communications-enabled processes and workflows<br />Pre-Admission Preparedness<br />Optimized Patient Flow<br />Streamline patient follow-up care to improve patient progress and reduce readmissions<br />Post Discharge Follow-up<br />Improved Patient Care<br />For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.<br />
  14. 14. 8<br />Enabling the Patient Care Process<br />Improving patient care with communications-enabled processes and workflows<br />Pre-Admission Preparedness<br />Optimized Patient Flow<br />Avaya automates processes and communications delivering numerous benefits to your entire organization<br />Post Discharge Follow-up<br />Improved Patient Care<br />For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.<br />
  15. 15. Avaya Healthcare SolutionsAddressing your Needs<br />9<br />Removing the barriers in healthcare processes and workflows to drive clinical efficiencies and improve patient care<br />Benefits of Working with Avaya<br /><ul><li>End-to-end solution provider that delivers strength with comprehensive Unified Communications platform
  16. 16. Consistently recognized as a global communications leader by industry and technology experts </li></ul>Benefits of Using Avaya Healthcare Solutions<br /><ul><li>Improve and enable healthcare processes and workflows
  17. 17. Reduce stress and frustrations of clinical staff
  18. 18. Enable clinical staff to care for patients better and faster
  19. 19. Provide real-time access to the right resources at the right time</li></ul>Avaya Delivering Value<br /><br />Improve Patient Care<br /><br />Sustain Financial Viability<br /><br />Improve Operational Efficiencies<br />For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.<br />
  20. 20. Pre-Admission Preparedness<br />Proactively outreach to patients with community health information and automated appointment reminders <br />Solution<br />Your Challenges<br />Optimized Patient Flow<br /><ul><li>Avaya Patient Contact Solutions
  21. 21. Avaya Patient Appointment Reminder
  22. 22. High cost of manual calling vs. intelligent automation systems
  23. 23. $1.2M for typical U.S. hospital
  24. 24. Up to $1B in the U.K. for the NHS
  25. 25. Inefficient use of clinical staff and hospital resources
  26. 26. Delivering consistent quality patient care throughout process </li></ul>10<br />Improved Patient Care<br />Post Discharge Follow-up<br />Pre-Admission Preparedness<br />For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.<br />
  27. 27. Patient Contact SolutionsMaximize Resources & Improve Productivity<br />Drive business efficiencies and reduce costs<br /><ul><li>Recover lost revenue through appointment reminders and proactive rescheduling
  28. 28. Save on manual calling costs with automated appointment reminders – approximately $1.2M for typical U.S. hospital
  29. 29. Optimize resources through active management of hospital staff, equipment and facilities
  30. 30. Increase staff productivity with proactive appointment rescheduling </li></ul>Improve Revenue<br />Reduce Costs<br />Direct Benefits<br />Improve Efficiencies<br />11<br />For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.<br />
  31. 31. Maximize your Return on InvestmentPatient Appointment Reminder<br />Routine contact automation drives new revenueand reduced costs for a quick return<br /><ul><li>See a return on investment in less than 12 months
  32. 32. Reduce no-shows by 20%, improving patient flow and minimizing lost service revenue
  33. 33. Increase new revenue by 20% through proactive calling and rescheduling
  34. 34. Improve patient satisfaction with automated appointment reminders, avoiding unnecessary frustration</li></ul>ROI: Patient Appointment Reminder<br />Day-of-surgery no-show recovery<br />Net<br />Benefit<br />Year 1<br />Benefit<br />Proactive rescheduling revenue recovery<br />20% Reduction<br />ROI under 12 months<br />Non-surgery outpatient no-show recovery<br />20%Improvement<br />Initial Investment<br />0<br />Avaya Patient Appointment Reminder<br />20% Reduction<br />Example<br />Note: Calculations are based on a 500 reminder calls/day<br />Sources: Analyst reports, Published Studies and Market Analysis<br />12<br />Contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.<br />
  35. 35. Optimized Patient Flow<br />Enhance the patient admission and discharge process with communications-enabled technologies<br /><ul><li>Avaya Workflow Solutions
  36. 36. Avaya Patient Admit Coordinator
  37. 37. Avaya Patient Discharge Coordinator
  38. 38. Decreasing patient satisfaction due to long wait times
  39. 39. Patients admitted or diverted to other facility due to delayed admittance
  40. 40. Decreasing bed turnover and hospital revenue
  41. 41. Clinical staff spends significant time on the phone coordinating a patient discharge </li></ul>13<br />Solution<br />Your Challenges<br />Optimized Patient Flow<br />Improved Patient Care<br />Post Discharge Follow-up<br />Pre-Admission Preparedness<br />For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.<br />
  42. 42. Healthcare Workflow SolutionsImprove Patient Satisfaction & Throughput<br />Improve clinical satisfaction and provide consistent quality patient care<br /><ul><li>Reduce patient discharge time by up to 4 hours
  43. 43. Increase Emergency Department bed turnover with accelerated patient admissions
  44. 44. Optimize Emergency Department staff time by 120 minutes per admission
  45. 45. Reduce training and hiring costs by optimizing staff time and capabilities</li></ul>Increase Patient Flow<br />Improve Patient Satisfaction<br />Direct Benefits<br />Utilize Resources<br />14<br />For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.<br />
  46. 46. Maximize your Return on InvestmentPatient Admit Coordinator<br />Improve patient throughput and hospital revenue<br />Elimination of ambulance diversions<br />ROI under 6 months<br />100% Reduction<br />Net Benefit<br /><ul><li>See a return on investment in less than 6 months
  47. 47. Reduce patient walk-outs (LWBS) by 75%
  48. 48. Reduce likelihood of ambulance diversions by 100%
  49. 49. Improve facility throughput and hospital revenue by efficiently admitting and discharging patients</li></ul>ROI: Patient Admit Coordinator<br />75% Improvement<br />Increased revenue due to LWBS improvement<br />Avaya Patient Admit Coordinator<br />Initial Investment<br />0<br />Example<br />15<br />© 2010 Avaya Inc. All rights reserved.<br />NOTE: Revenue recovery model does not take into account additional costs required to provide services for additional patients <br />
  50. 50. Improved Patient Care<br />Ensure availability of real-time information to improve patient care and satisfaction<br /><ul><li>Increasing patient throughput
  51. 51. High cost of medical equipment
  52. 52. Ensuring quality patient care with dispersed staff and equipment
  53. 53. Inefficient communication systems delay transfer of critical information</li></ul>16<br />Solution<br />Your Challenges<br />Optimized Patient Flow<br /><ul><li>Avaya Healthcare Mobility Solutions
  54. 54. Mobile Device Checkout
  55. 55. Asset Tracking & Management
  56. 56. Avaya Healthcare Notification Solutions
  57. 57. Nurse-call Response
  58. 58. Incident Response</li></ul>Improved Patient Care<br />Post Discharge Follow-up<br />Pre-Admission Preparedness<br />For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.<br />
  59. 59. Mobile Device CheckoutImprove Clinical Communications & Efficiency<br />Improve hospital efficiency and staff satisfaction with centralized management of mobile devices <br /><ul><li>Nurses spend more time with patients and less time at the nurses station
  60. 60. Nurses are able to save time each shift with a simple phone login mechanism
  61. 61. Improve nurse accessibility and mobility, nurses are always contactable at their pre-determined number(s)
  62. 62. Improve staff and patient satisfaction with improved responsiveness</li></ul>Improve Hospital Efficiency<br />Improve Staff Accessibility<br />Direct Benefits<br />Improve Patient Care<br />17<br />For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.<br />
  63. 63. Maximize your Return on InvestmentMobile Device Checkout<br />Streamline management of mobile devices to improve clinical productivity and mobility<br /><ul><li>See a return on investment in less than 6 months
  64. 64. Decrease the amount of time spent hunting down the right phone number
  65. 65. Reduce time lost contacting the wrong person
  66. 66. Improve staff satisfaction and productivity with increased mobility</li></ul>ROI: Mobile Device Checkout<br />Net Benefit<br />63% Savings<br />CAPEX savings up front on phones<br />Year 1<br />Benefit<br />ROI under 6 months<br />100% Savings<br />Approximate OPEX savings on integration with clinical alarms<br />66% Savings<br />Initial Investment<br />0<br />Avaya Mobile Device Checkout<br />Approximate OPEX savings on manually sharing phones<br />(Includes handsets)<br />Example<br />Example<br />1MDC vs. shared phones, based on time savings of signing out phones & registering with clinical alarms (120 nurses on shift, 150 phones & 8 kiosks)2Year 0 CAPEX: MDC vs. dedicated phones (150 shared phones & 8 kiosks vs. 400 dedicated phones)<br />18<br />© 2010 Avaya Inc. All rights reserved.<br />
  67. 67. Healthcare Notification SolutionsImprove Staff Accessibility & Patient Care<br />Deliver faster and higher quality patient care with increased staff availability and mobility<br /><ul><li>Increase nurse availability, allowing nurses to spend an additional 60 minutesper shift providing direct patient care
  68. 68. Decrease staff turnover rates by increasing nurse mobility and reducing stress
  69. 69. Alleviate long patient wait times, increasing satisfaction and referral rates
  70. 70. Improved staff mobility and communications increases patient flow</li></ul>Reduce Nurse Response Times<br />Increase Patient & Staff Satisfaction<br />Direct Benefits<br />Improve Quality of Patient Care <br />19<br />For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.<br />
  71. 71. Maximize your Return on InvestmentNurse-Call Response<br />Optimize communications systems to improve patient care and satisfaction<br /><ul><li>See a return on investment in less than 12 months
  72. 72. Reduce nursing turnover, by 5% per year
  73. 73. Increase hospital revenue with patient referrals by 1%
  74. 74. Improve patient care by increasing nurse availability with efficient communications anywhere, anytime</li></ul>ROI: Nurse-Call Response<br />1% Improvement<br />Net Benefit<br />Year 1<br />Benefit<br />5% Improvement<br />Increased<br />Patient Referrals<br />ROI under 12 months<br />4% Time Savings<br />Increased<br />Nurse<br />Retention<br />Initial Investment<br />Increased<br />Nurse<br />Availability<br />0<br />Avaya Nurse-call Response<br />Example<br />Note: Calculations are based on a 400-bed hospital<br />Sources: American Hospital Association, Analyst reports, Bureau of Labor Statistics<br />20<br />For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.<br />
  75. 75. Post Discharge Follow-up<br />Proactively contact patients to improve compliance with post discharge follow-up instructions and care<br /><ul><li>High cost of patient readmissions
  76. 76. Medicare/Medicaid readmissions within 30 days of discharge are not reimbursable to the hospital
  77. 77. Increasing small balances and bad-debt write-offs
  78. 78. High cost of manual collections calling
  79. 79. Avaya Patient Contact Solutions
  80. 80. Avaya Patient Follow-up</li></ul>21<br />Solution<br />Your Challenges<br />Optimized Patient Flow<br />Improved Patient Care<br />Post Discharge Follow-up<br />Pre-Admission Preparedness<br />For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.<br />
  81. 81. Patient Follow-upReduce Readmissions & Improve Profitability<br />Automate communications with discharged patients to improve patient compliance and satisfaction<br /><ul><li>Reduce preventable readmissions by up to 80% focusing efforts on high-risk patients1
  82. 82. Expand patient interaction outside of the hospital through preemptive outbound contact
  83. 83. Intelligent automation reduces time spent placing manual patient calls
  84. 84. Improve patient compliance with discharge instructions and care</li></ul>Reduce Readmissions<br />Improve Patient Satisfaction<br />Direct Benefits<br />Improve Profitability<br />22<br />For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.<br />1Center for Medicaid & Medicare Services (CMS)<br />
  85. 85. Maximize your Return on InvestmentPatient Follow-up<br />Reduce readmissions with improved discharge care and instructions<br /><ul><li>Increase clinical productivity by focusing staff on patients that are showing signs of risk
  86. 86. Increased patient satisfaction via streamlined discharge communications
  87. 87. Reduce preventable readmissions through follow-up by 30% - 50%
  88. 88. Improve profitability with reimbursable Medicaid and Medicare patients </li></ul>ROI: Patient Follow-up<br />30% Reduction<br />Net Benefit<br />Reduced patient readmission<br />ROI under 6 months<br />100% Reduction<br />Initial Investment<br />Reduced Manual Calling Expenses<br />0<br />Avaya Patient Follow-up<br />Example<br />Note: Calculations are based on a 400-bed hospital, Sources: American Hospital Association Fast Facts on US Hospitals – 2010 edition, CMS report , US National Institute of Health - Prevention of Early Readmission in Elderly Congestive Heart Failure Patients<br />23<br />© 2010 Avaya Inc. All rights reserved.<br />
  89. 89. Asset Tracking & ManagementImprove Clinical Communications & Efficiency<br />Improve collaboration and scheduling capabilities between clinical staff and equipment<br /><ul><li>Nurses are able to spend up to 60 minutes more per shift with patients, less time locating equipment
  90. 90. Reduce scheduling conflicts between staff and equipment
  91. 91. Reduce lost andstolen equipmentcosts by up to40% and overallequipment purchasesby10%
  92. 92. Improve hospital efficiency up to2%, quickly locating staff and equipment</li></ul>Reduce Equipment Costs<br />Improve Staff Communications<br />Direct Benefits<br />Improve Patient Care <br />24<br />For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.<br />
  93. 93. Maximize your Return on InvestmentAsset Tracking & Management<br />Reduce equipment costs and improve clinical productivity and mobility<br /><ul><li>See a return on investment in less than 12 months
  94. 94. Reduce time nursing spends “looking” for equipment by 2%
  95. 95. Reduce lost and misplaced equipment costs
  96. 96. Improve facility throughput and hospital revenue by quickly locating equipment and staff</li></ul>ROI: Asset Tracking & Management Solution<br />Net Benefit<br />15% Improved Patient Workflow<br />ROI under 12 months<br />Revenue increase from facility efficiencies<br />10% Purchasing reduction<br />2% Productivity Improvement<br />Reduced equipment losses<br />25% Rental reduction<br />Nursing staff efficiency increases<br />0<br />Example<br />25<br />For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.<br />Note: Calculations are based on a 400-bed hospital<br />
  97. 97. 26<br />Avaya Healthcare Solutions<br />Avaya Agile Communication Environment (ACE)<br />Presence Services<br />Voice/Video Services<br />Avaya Unified Communications for Healthcare<br />Leverage your existing infrastructure and clinical systems <br />Provide real-time access to the right resources at the right time<br />Quickly retrieve and act on key patient data<br />Access knowledgeable and available personnel<br />Improve collaboration and scheduling capabilities with staff and equipment<br />Session Manager<br />Application & Services Integration<br />System Manager<br />Hospital Communications Infrastructure<br />Support Services<br />Consult & Assist<br />Clinical Devices<br />Specialists<br />Nursing Staff<br />HIS Systems<br />Connecting people, processes and systems with the goal of improving patient care<br />For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.<br />
  98. 98. Avaya Delivering Value<br />ReduceOperating Costs<br />Improve Patient Care<br />IncreaseStaff Efficiency<br />4<br />25%<br />120<br />hours reduced<br />decrease<br />minutes <br />discharge time<br />medical equipment spend <br />save per ED admission <br />60<br />40%<br />20%<br />minutes recovered<br />decrease<br />increase<br />lost and stolen equipment<br />in patient flow<br />per shift locating equipment<br />20%<br />2<br />10%<br />hour savings per shift with<br />reduction<br />reduction<br />no show appointments<br />Nurse-Call Response<br />overall equipment overbuy<br />27<br />For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.<br />
  99. 99. Avaya supports the goals of the American Recovery & Reinvestment Act (ARRA) – improving communication processes and business efficiencies<br />Economic Incentives<br />28<br />$48.5B in Health Information Technology <br /><ul><li>Promote and expand the adoption of innovative healthcare technologies</li></ul>Unified Communications<br />Avaya Aura™<br />Healthcare Solutions<br />$90.4B to support Improving & Preserving Healthcare <br /><ul><li>Includes temporary increase in Medicaid, assistance to hospitals and Tribal Protections</li></ul>Self-Service Systems<br />$1.0B in Prevention and Wellness Funding <br /><ul><li>Execute community based prevention and wellness strategies</li></ul>Modular Messaging<br />Contact Centers<br />For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.<br />
  100. 100. Why Avaya?<br />29<br />Delivering value with innovative solutions enabling you to provide better patient care<br />Innovative Solutions<br />Knowledge & Expertise<br />Market Leadership<br />We have experience and resources within the healthcare industry<br /><ul><li>More than 20,000 employees worldwide, including 3,400 research and development professionals
  101. 101. Continued investment in healthcare solutions, building new capabilities and evolving with changing needs</li></ul>We deliver solutions to address your challenges<br /><ul><li>Specifically designed healthcare solutions to drive clinical efficiency, reduce costs, and help you improve patient care
  102. 102. Leverage your existing systems to provide enterprise wide mobility and maximize ROI</li></ul>We are a global leader in enterprise communications<br /><ul><li>Consistently recognized as a global leader by industry & technology experts
  103. 103. #1 worldwide:
  104. 104. Unified Communications &Telephony Systems
  105. 105. Contact Center
  106. 106. Maintenance Services</li></ul>For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.<br />
  107. 107. Thank You<br />PacketBase, Inc.<br />www.packetbase.com<br />

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