2. ABOUT US
1
Arrows Group Healthcare: specialists in recruiting
fully Compliant Nurses, Locums and Healthcare
Workers throughout the UK. Arrows Group
Healthcare has created a market leading, open
system which provides high calibre staff and
exceptional service 24/7, 365 days a year.
Even at short notice.
Arrows Group Healthcare has redefined bespoke healthcare
recruitment with the development of their unique, dynamic model,
the AG HIVE™, uniting the usually separate recruitment streams of
Temporary, Contract, Permanent and Management.
Established in 2003, Arrows Group has
quickly built an impressive reputation for
the consistent delivery of innovative, quality
driven healthcare recruitment services that
challenge the traditions and conventions of
the industry.
Our core business focuses on providing
staff and services to specialist areas and
secure environments, who benefit from
the peace of mind that follows from our
experience and in depth understanding of
these roles. Our clients include the NHS,
Her Majesty’s Prisons (HMP), Mental Health
Units and the Private Healthcare Sector.
We focus specifically on the Service User,
understanding that, in this sector, service
users are often vulnerable and require a
high level of care and attention. All of our
Healthcare Consultants are fully trained and
the service they provide is designed with the
service users’ requirements in mind.
At the same time, we appreciate the
importance of maintaining a happy and
confident workforce, in order to deliver
robust, efficient services to our clients.
We ensure that our consultants maintain
close relationships with our workforce and
carefully look after their needs, so that they,
in turn, can provide devoted care to the
service users with whom they work.
Arrows Group is fully compliant with the
Care Quality Commission (CQC), and our
service has been fully audited and passed
with flying colours.
3. Compliance and Vetting Procedures
2
All Arrows Group healthcare
staff are put through a rigorous
vetting and registration process
that adheres to Care Quality
Commission (CQC) and industry
standard regulations that are
subject to external and internal audits.
Vetting procedures check list:
• Formal Interview and Clinical Assessment:
This is conducted by our Nurse Manager, a
qualified RGN
• Enhanced Criminal Recrords Disclosure
(CRB) Disclosure updated annually
• CV detailing 5 yrs employment history
• Valid Passport + Visa
• Driving Licence
• 2 x References
• Proof of Address
• NI Number and copy of Card
• Immunisation details
(Hep B, Rubella,Varicella, TB, HIV and HEP
C, checks for EPP)
• NMC card
• Quarterly audit of NMC register
In addition to this, Registered
Midwives must produce the following:
• In date CTG training
• Intention to practice
• Adult and Infant CPR training
Training:
The following training is offered to all
Arrows Group Healthcare staff:
Induction: Fire Safety, POVA, Food Hygiene,
Infection Control, and Arrows Group Induction.
Annual: Manual Handling and Basic Life
Support/CPR training.
Specialist training modules that include:
PMVA, IV, Cannulation and Venepuncture.
All our staff are supplied with an Arrows
Group Healthcare Staff Book that contains
detailed information on polices, procedures
and general advice.
4. AG HIVE™
3
The AG HIVE™ represents Arrows Group
Healthcare’s extensive services centre and how we
deliver an exceptional, bespoke service to our clients.
From 24/7 rapid response Temporary Bookings to
longer term contracts and master vendor supplier
management agreements, Arrows Group Healthcare
combines cutting edge recruitment techniques
within a single, flexible service offering.
Entirely transparent, our unique AG HIVE™ approach allows our clients to
engage just one layer of service or benefit from utilising a combination
of service layers to ensure that complex recruitment requirements are
fulfilled efficiently and effectively.
Diverse techniques and wide ranging
candidate networks can be delivered by the
AG HIVE™, designed precisely for the needs
of the client.
We define these needs, and establish the
right conditions for a successful ongoing
relationship, by always meeting our clients
face to face on site, prior to commencing
any new client engagement.
And no matter which service or combination
of services our clients choose to receive,
they are always assured of our commitment
to quality process and procedure.
Every step of our recruitment lifecycle
strictly adheres to our ISO 9001 Quality
Management System, designed in line with
our commitment to the APSCo and the
REC’s Code of Conduct along with strict
adherence to the CQC Standards.
5. SLA
□ Permanent client engagement
□ Contractor SLA
□ Temp framework agreements
□ Industry approved
COMPLIANCE & REGUL
□ CQC approved
□ ISO 9001
□ Clinical goverance
SPECIALIST SKILLS
□ Midwifery
□ Pediatric, A&E, ITU
□ Theatre, ODP
24/7 TEMP STAFF
Our rapid response
teams are available 24
hours a day, 7 days a
week ready to supply our
fully qualified healthcare
staff for our clients when
they need them.
PRIMARYSUPPLIER
Whilst taking responsibility
for filling all of our clients
temporary requirements
we guarantee this through
appointing and managing a
2nd tier of suppliers to
ensure all requirements
get filled.
HYBRID
Hybrid Recruitment allows
combination of 24/7 Temp
Primary Supplierand Mast
techniques, all within a sin
to benefit from a truly bes
6. STAFF SCREENING
□ Formal screening
□ Background check – proof of identity
□ Bespoke screening
□ Security checks: CRB, POVA
□ Clinical nursing interview
ACCOUNT MANAGEMENT
□ Dedicated account managers per client
□ Resource allocation
□ Ongoing appraisal of performance
□ Detailed progress reports
TRAINING
□ Annual CPR and manual handling
□ Modular based specialist training
□ Hospital specific induction training
ONS
RESOURCE
□ Arrows Group Healthcare database
□ Arrows Group Healthcare network
□ Off-Shore recruitment capability
□ Mobile teams
CONTRACTS
Our client management
eams provide our
emporary staff on short
erm contracts – anything
rom 2 weeks up to 6
months+ - to our clients in
order to provide reliable,
amiliar and flexible
support to the areas that
need them.
MASTER VENDOR
Our client are able to
outsource their entire
recruitment process and
centralise key processes
and supplier management
through the Arrows Group
Healthcare Master Vendor
Management Structure.
ts to benefit from a
Staffing, Contracts,
ndor candidate generation
ervice, allowing our clients
service.
7. 6
Key Skill Sets
Our priority is to support our clients and enable them
to maintain the highest levels, and continuity of care
they are able to provide to their patients.
Arrows Group Healthcare have a highly skilled,
mobile workforce which enable us to work in
partnership with our clients in supplying key staff on
a 24/7 basis. We are very proud of our staff and the
critical services they provide.
Healthcare Assistants:
All our HCA’s are NVQ2 qualified and
available to place into last minute 24/7
shifts or on longer term contracts / lines
of work.
Midwives:
Our dedicated Midwifery Service
specialises in providing high calibre,
experienced midwives to the NHS. Our
Midwives are available on a 24/7 basis
and also for longer term contracts / lines
of work. We benefit from a full time Clinical
Midwifery Manager who is responsible for
recruitment and training for all of
our Midwives.
Specialist Nurses:
(A&E, ITU, PICU, RSCN, HDU, CCU &
THEATRE, OPD, ODA)
Our Specialist Nurses are supported by
our Clinical Nursing Team in order to make
sure that they are fully equipped to fulfil
their duties, and also to ensure they are
supported both on and off site.
RGN’s:
Our teams of RGN’s are experienced Nurses
who make up a highly flexible workforce that
enables our NHS Trust Hospitals to bolster
their existing staffing options.
8. TESTIMONIALS
HMP Holloway has worked closely with
Arrows Group Healthcare since October
2008. Arrows Group Healthcare constantly
supply highly competent healthcare
and nursing staff that are experienced,
confident and very able and we are always
satisfied with their work. We have a great
relationship with Arrows Group Healthcare
and they are proven to be able to meet our
demanding requirements on a regular basis.
We will continue to work closely with them
for the foreseeable future.
Nursing Lead for Mental Health
HMP Holloway
Arrows Group Healthcare have looked after
me for the past 3 years in providing me
with regular shift work at a small number
of NHS hospitals in the Thames Valley
area. The Arrows Group Healthcare team
are responsive and have taken the time to
understand my skills and strengths and as
a result have enabled me to work regularly
in the same wards for the same hospitals
which helps me do my job to best of my
ability. I always recommend them for their
professionalism and commitment to high
standards.
Monica
RGN
Arrows Group Healthcare provides highly
trained, reliable staff to the trust on a
regular basis. We rate their service highly
and they provide temp nurses of a variety
of disciplines across the wards. They play
an important part in our overall staffing
strategy by providing a flexible, temporary
work force that is available when we need
to use it.
HR Manager
NHS Trust
7
1
2
3
9. LONDON
ASHLEY HOUSE
18-20 GEORGE ST
RICHMOND
SURREY | TW9 1HY
T: +44 (0) 208 439 5860
F: +44 (0) 208 439 5820
ARROWSGROUP.COM/HEALTH
REGISTERED IN ENGLAND | no 4715439
VAT: 810315089
CONTACT US
RICHMOND TOWN CENTRE
Arrows Group Healthcare are proud
sponsors of the NSPCC and Childline.
A proud member of :
