2. INTRODUCTION
We recognise many of the challenges
currently facing the healthcare economy
and our solutions are tailored to offer
access to capital for investment and the
flexibility to adapt to changing demands
as they emerge from region to region.
We are excited that we can continue to
work with our NHS clients to build on
existing service arrangements and plan
robustly for future provision. We seek to
enhance and improve our performance
continuously, developing services and
making investments that will deliver
sustainable long term provision for our
customers and patients.
Weunderstandthechanginghealthcare
environmentandwerespondtothe
challenges healthcareorganisations face.
Richard Bradford, CEO, InHealth Group
At InHealth we have developed a full range of diagnostic
services and built on over 25 years of strong relationships
with our customers to support services for their patients.
3
25YEARSOF STRONG
RELATIONSHIPS
3. 5
THE
INHEALTH
GROUP
InHealth is the UK’s leading independent provider
of managed diagnostic services to the NHS and to
independent private sector customers.
A privately owned company with over 25
years proven experience in developing
strong relationships with the public sector
and delivering market leading clinical
solutions, we now have over 350 sites
across the UK. With over £125m revenue
in the last year and over £70m assets
including 70 fully mobile diagnostic
scanners we are continuously re-investing
in our diagnostic infrastructure. An
Investor in People, we strive to help our
dedicated network of staff achieve the
highest possible standards of professional
skills, knowledge and development.
THE FOUR CORE VALUES
SITESACROSS THE UK
35070FULLY MOBILE
DIAGNOSTIC
SCANNERS
Fresh Thinking Care
Trust Passion
Built on the foundation of four core values:
InHealth provides an unparalleled level of care and service to patients,
and constantly strives to innovate and improve.
4. Our workforce comprises hundreds
of dedicated people with significant
experience in successful healthcare
projects. Teamwork is the key to our
success, and InHealth provides a friendly
and stimulating environment that promotes
effective collaboration.
We place a high priority on continuing
professional development and have a
strong commitment to clinical training and
education that nurtures a highly supportive
learning culture to encourage mobility and
progression within the organisation.
As a consequence we have a highly
trained, enthusiastic and motivated
workforce drawn from the UK and
overseas, that is dedicated to delivering
outstanding patient care.
The quality of InHealth’s delivery depends on the quality of
our people, and we strive to help them achieve the highest
possible standards of professional skills and knowledge.
7
Ourfreshthinkingapproach
isdemonstratedbyproviding
innovativesolutions.
ACHIEVING THE
HIGHEST
LEVELS OF
PROFESSIONAL
STANDARDS
INHEALTH - OUR PEOPLE
5. • Echocardiography
• Cardiac MRI/CT
• Rotablation
• Myocardial Perfusion Scintigraphy
• Optimal Coherence Tomography
(OCT)
• Fractional Flow Reserve (FFR)
• Pacemaker Insertion
• Percutaneous Coronary Intevention
(PCI)
• Cardiac Angiography
• Ambulatory Monitoring
• Intravascular Ultrasound (IVUS)
• Electrophysiological Studies
9
CONTINUOUSLY
DEVELOPING
SERVICE
OFFERING
INHEALTH - OUR SERVICES
InHealth delivers an innovative, in-house, managed diagnostic service
to partners and customers across the UK in a wide range of settings
offering access at all stages of the patient pathway.
Our continuously developing service offering includes:
INVASIVE CARDIAC
PROCEDURES
DIAGNOSTIC
IMAGING
• X Ray
• DEXA
• CT
• Mammography
• Ultrasound
• Endoscopy
• Radiology
• PET-CT
• MRI
OTHER
SERVICES
• Managed Equipment
Services (MES)
• Audiology & ENT
• Phlebotomy
• Blood Pressure Monitoring
• Vascular Doppler
• ECG
• Image Reporting
• BNP
6. 11
Allofourservicesaredelivered using the
latesttechnologiestoprovidethe most
effectiveandefficientsolution to our
partnersandtheirpatients.We continually
investinthemostadvancedtechnology
andstate-of-the-artdiagnosticequipment.
Ourdiagnosticandimagingcentresacross
theUKaresupportedbytheworld’sleading
manufacturersincludingGE,Philips,
Siemens,ToshibaandHitachi.
INHEALTH -
A COMMITMENT
TO DELIVERY
SUPPORTED
BY THE
WORLD’S
LEADINGMANUFACTURERS
7. 13
Patients shape what we do and how we
do it. Giving patients more choice about
how, when and where they receive
their treatment is a cornerstone of the
Government’s health strategy, and the
bedrock of all we do at InHealth. We
are committed to helping our partners
improve the patient pathway and
experience through greater efficiency,
accessibility and choice, providing
greater access to services as close to
the patients’ home as possible.
Patient feedback is key to understanding
exactly how well we achieve our
objectives. We actively seek this and act
upon the results to improve our services
and operational excellence. We learn
from our patients’ comments and work
hard to constantly improve our staff
and facilities and thus our services to
patients and carers. As a trusted partner
we take a long term view and this allows
us to develop and maintain strong
relationships with staff, customers,
suppliers and stakeholders.
PATIENT CARE IS AT THE HEART OF OUR SERVICE DELIVERY
INHEALTH -
A COMMITMENT TO PARTNERS
INHEALTH -
A COMMITMENT TO PATIENTS
InHealthworksinclosepartnership
withNHSTrustsacrosstheUKproviding
specialistdiagnosticsolutions.
OUR BUSINESS IS ABOUT BUILDING PARTNERSHIPS WITH OUR CLIENTS
Where we design, construct and manage
the entire facility leaving you to focus
entirely on the patient. Becoming a partner
with InHealth allows a hospital, Trust or
other clinical provider to benefit from the
most advanced imaging facilities including
MRI, CT and PET-CT but without the worry
or risk of a substantial financial investment.
Fixed site solutions are not suitable for all
healthcare providers. We can offer a mobile
site alternative, where one of our fleet of
mobile scanners - including CT, MRI,
PET-CT, Ultrasound, Digital Mammography,
X-Ray, Audiology and DXA Scanning, can
be on site as and when required. InHealth
also has the largest cardiac fleet of its kind
in Europe.
Where we offer a range of interim solutions
for our clients whose needs are temporary
or short term, but beyond basic mobile
capability.
All InHealth processes are proven
and accountable, supporting high
quality service delivery and extensive
performance reporting. We work against
Key Performance Indicators with every
partner and are constantly reviewed
by independent clinical assessors. We
manage referrals centrally on our partners’
behalf via a straightforward and efficient
system to ensure optimum use of facilities
and resources.
FIXED SITE
PARTNERSHIPS
MOBILE SITE
PARTNERSHIPS
INTERIM
PARTNERSHIPS
• Plan and design
• Construction
• IT Networking
• Clinical staff provision
• Procurement
• Stock inventory management
• Equipment maintenance
• 12 month - 5 year contract and beyond
• Key performance indicators to
measure service quality
8. Quality and clinical excellence is at the
core of our services. As a result clinical
governance is a board level responsibility,
supported by a network of independent
clinical advisors who provide strategic and
operational guidance as well as quality
assurance, supported by The InHealth Way.
InHealth is committed to widening patient access to
clinical services with the provision of a range of flexible,
high quality diagnostic solutions across the UK.
15
The InHealth way is an in-house framework
that defines excellence within each and every
service that we deliver. It governs our whole
philosophy and approach and ensures we
maintain consistently high standards within
a culture of continuous improvement. It is
a dynamic framework, which evolves as
our range of services and our customers’
requirements change.
The InHealth Way has a set of supporting
strategies that are required to be
progressively delivered by all our centres.
An essential component of the programme
is the ability of our centres to prioritise
those developments and improvements
that are fundamental, mandatory
requirements, above those that are
selective or configuratively based on local
needs and priorities.
InHealth has JAG accredited
Endoscopy units, is a CoRIPS Partner,
is IG SoC accredited, BSE accredited in
Echocardiography, and ISO27001 accredited
in Information Security Management.
InHealth services are provided by highly
qualified staff using the latest state-of-the-
art equipment, operated under stringent
Department of Health and governance
protocols, thereby providing unsurpassed
innovative, in-house, managed services to
partners and patients.
INHEALTH -
A COMMITMENT TO EXCELLENCE
Qualityandclinicalexcellence
isatthecoreofourservices.
ACHIEVING
RESULTS
THROUGH
STATE-OF-THE-ART
TECHNOLOGICAL
ADVANCES
CQC
REGISTERED
9. We strive to be open and honest in
communicating our policies, strategies,
targets, performance and governance
to our stakeholders.
All InHealth employees are committed
to corporate and social responsibilities
demonstrated by their integrity in their
day to day work, and through their work
with charities, communities and annual
environmental projects.
InHealth actively promotes equality and
diversity across the organisation focusing
on the development of staff, providing
safeguards to ensure that all employees
are treated with respect. Our values of
trust, passion, fresh thinking and care
are central to all that we achieve and are
embraced by all our staff.
Our environmental policy is continually
reviewed to ensure that it reflects changes
in regulation and best practice.
At InHealth we are committed to transparency and
ethical behaviour in all our activities, as well as
making a positive social, economic and environmental
contribution to the community in which we operate.
17
Weaimtocontinuallymanagetheimpact
ofouroperationsanddevelopinitiativesto
improveourenvironmentalfootprint.
INHEALTH -
A COMMITMENT TO DELIVERY
INHEALTH
ACTIVELY
PROMOTES
EQUALITY AND
DIVERSITY
ACROSS THE
ORGANISATION
10. 19
INHEALTH -
A COMMITMENT TO THE FUTURE
At InHealth we understand
the future requirements of
healthcare services and the
challenges that will bring.
Our vision is to make healthcare and
diagnostics better for patients, delivering
excellence in everything that we do.
• Continually investing in growth
& technology
• Improving the diagnostic pathway for
an enhanced patient experience
• Employing, developing and investing
in a diverse and highly qualified
team of clinical experts to maintain
clinical excellence
We aim to do this by:
WE MEET OUR
CUSTOMERS’
NEEDS BY BEING
FLEXIBLE,
RESPONSIVEAND
EFFICIENT
11. Wehavebeenworkingin
partnership withInHealthfor
around 15 yearssincebuildingour
firstcathlab.Thisisthenextstep
and iscentred around thepatient,
improvingthecarewedeliverfor
thelocalcommunity.
Theunithasdirectaccessto
ambulanceservices,so patients
cangettreatmentimmediately.A
hugeamountofworkhasgoneinto
makingthisbuildasuccessandI’d
liketo thankthemall.
InHealthhasbeeninvaluablewith
theirprofessionalinputandwe
nowlookforwardto workingwith
themto delivertheseimportant
servicesto ourpatients.
Thisisthefinalpieceofourjigsaw.
Thismeanswecando top-to-tail
cardiactreatmenthereinBurton.
Thisfacilityallowsusto consider
doingcomplexpacemaker
proceduresonpatientswith
dysfunctionalhearts.
Ifweareinthesituationwhere
wewanttodosomething,such
asintroduceanewserviceand
wecanjustifyit,Iknowwewill
getresponsivesupportfrom
InHealthtohelpimplementit.
Thatconfidenceandrespectis
veryimportant.
...AND WHAT THEY SAY ABOUT US
21
Combining experience
with an unsurpassed
expertise in the delivery of
cardiac services, InHealth
collaborated with the
Ashford & St Peter’s NHS
Foundation Trust to provide
funding, knowledge
and skills to establish an
enhanced cardiac service.
This included angiography,
PCI and vascular
capabilities using state-of-
the-art Siemens equipment
and clinical expertise
delivered to all patients in
one local unit.
ASHFORD &
ST PETER’S NHS
FOUNDATION
TRUST
InHealth and the
Thistlemoor Medical
Centre deliver a
Community Endoscopy
Service operated from
a purpose built, JAG
compliant facility offering
transnasal gastroscopy,
oral gastroscopy, flexible
sigmoidoscopy and
colonoscopy, with results
sent back the same day to
both referrer and patient.
THISTLEMOOR
MEDICAL CENTRE
PETERBOROUGH
InHealth partner with
Nottingham University
Hospitals Trust and Mid
Trent Cancer Services in
the UK’s first public-private
partnership. The specialist
unit provides state-of-the-
art PET-CT and integrated
cyclotron services. As a
clinical centre of excellence
and training it features 3
patient preparation rooms
plus a lecture theatre,
and houses radiotherapy
planning equipment, a
cyclotron which enables
on-site medical imaging and
a 64-slice PET-CT scanner,
one of the most powerful and
precise currently available.
NOTTINGHAM
UNIVERSITY
HOSPITALS TRUST
A state-of-the-art cardiac
catheterisation laboratory
and chest pain unit was
opened in February 2013
in partnership with Burton
Hospitals NHS Foundations
Trust. A cardiac diagnostic
and treatment centre,
it provides facilities for
the Trust cardiologists to
diagnose and treat patients
experiencing chest pain,
both acute and non-
emergency.
BURTON NHS
FOUNDATIONS
TRUST
Dr. David Fluck, Medical Director,
Ashford & St Peter’s NHS Foundation Trust
Dr. Howard Why, Lead Consultant Cardiologist,
Burton Hospitals NHS Foundation Trust
Dr Rahul Dharmadhikari,
Consultant Radiologist And Clinical Lead,
Northumbria Healthcare NHS Foundation Trust
Ourprovenhistoryofbuildingrelationshipshas
establishedusasahealthcaresupplierofchoice
INHEALTH - OUR CUSTOMERS...
12. 23
INHEALTH - OUR ACCREDITATIONS
2012 2013 2014Our community based
services have recently been
used as a reference for the
Department of Health’s
initiative for diagnostic tests
to be provided closer to
home, through Any Qualified
Provider contracts.
HEALTH INVESTOR AWARDS
WINNER
Diagnostic Provider of the Year
HEALTH INVESTOR AWARDS
FINALIST
Excellence in Training Awards
LANG & BUISSON
WINNER
Primary Care and
Community Services Provider
CARE INTEGRATION AWARDS
FINALIST
CARE INTEGRATION AWARDS
FINALIST
HEALTH INVESTOR AWARDS
WINNER
Diagnostic Provider of the Year
HEALTH INVESTOR AWARDS
WINNER
Diagnostic Provider of the Year
LANG & BUISSON
WINNER
Independent Healthcare Awards
We have a strong understanding of the
needs of Clinical Commissioning Groups
(CCGs) and GPs through our track
record in providing contracts such as
the London NHS Diagnostic Service. We
integrate with primary care providers and
CCGs to operate a seamless end-to-end
service, whether from a GP practice, a
community health centre or a community
hospital. We are fully committed to
on-going investment in technology which
delivers clinically dependable results,
safely, efficiently and cost effectively.
WE ARE FULLY
COMMITTED TO
ONGOING
INVESTMENT
IN
TECHNOLOGY
13. For more information on InHealth please contact:
+44 (0) 1494 560 000 info@inhealthgroup.com www.inhealthgroup.com
Weseektoenhanceand improveour
performancecontinuously, developing
services and making investmentsthatwill
deliversustainablelongtermprovisionfor
ourcustomers and patients.