1. Upgraded phone system
Kevin Gallagher
is your local partner.
As Director of Professional Relations, Kevin
spends his days in the field working with the
healthcare professionals across Cape Cod to
ensure patients receive high quality care as they
transition back to their home environment.
Kevin Gallagher
His job is to assist referral partners with
their needs, tailor processes and solve problems.
He enjoys working with healthcare providers on
Cape Cod.
You can reach Kevin at
kgallagher@CapeMedical.net or
(774) 836-6627
Cape Medical Supply recently upgraded and modernized
our phone system, below is the full navigation menu for
your convenience.
MAIN LINE FOR ALL INQUIRIES: (800) 339-3322
PHONE SYSTEM OPTIONS (MENU DIALING)
WINNING NATIONAL AWARDS;
KEEPING A CAPE FOCUS
1 - ALL Orders
2 - Respiratory Scheduling & Professionals
3 - Billing and Insurance Reimbursement
4 - Informational Recordings
6 - Dial by 4 Digit Extension
7 - Dial by Team Member Name Directory
0 - Receptionist
AFTER HOURS / WEEKEND OPTIONS
1 - Transfer to On Call Dispatch Service
2 - Voicemail for Next Business Day
6 - Dial by 4 Digit Extension
7 - Dial by Team Member Name Directory
The Sheehan brothers accepting the award on behalf of Cape Medical Supply.
From left to right: Kevin Sheehan, Michael Sheehan and Gary Sheehan of
Cape Medical Supply, Liz Beaulieu, Editor HME News and Rick Rector,
Publisher, HME News.
CapeMedical.com
Cape Medical Supply Named
“Best HME Provider In The Nation”
CapeMedical
The Best Home Medical Equipment company
in the United States is right here on Cape Cod
Saint Louis, MO – September 9th, 2013
At the HME Business Summit, Cape Medical Supply was
honored as The Best Home Medical Equipment Company in the
United States. The HME Excellence awards are given annually
through HME News, the premier publication covering the home
medical equipment and respiratory care industry. Independent
judges evaluate company performance in the following categories:
financial, community involvement, staffing and quality control.
The HME Excellence Awards
seek to identify the nation’s
premier providers of home
medical equipment and Cape
Medical Supply is incredibly
proud to have earned such an
honor. Winners are chosen based
on criteria measuring quality
control, patient compliance,
staffing levels and accreditation
by national healthcare rating
organizations. Cape Medical
was chosen in large part due
to the efficiency of its care and
innovative use of technology to
ensure that patients are receiving
the proper care and are matched
to the proper equipment in the
most efficient way possible.
Many of these innovations were
developed and first implemented
here on Cape Cod.
Cutting-edge procedures
and care created in Sandwich
are now helping patients from
Provincetown to Portsmouth,
New Hampshire and up to
Portland, Maine.
“We are so fortunate to
have such an amazing team of
healthcare professionals at Cape
Medical Supply,” commented
CEO Gary Sheehan. “It is the
work of these professionals, their
dedication to our improvement
efforts and improving the lives
of our patients that earned us
this honor and we thank our
team and our partners for their
support of our organization.”
For more on the award win,
please visit CapeMedical.com
Cape Medical Supply, Inc.
28 Jan Sebastian Drive
Sandwich, MA 02563
CMS_CapeFocus Brochure_Fnl.indd 1
10/9/13 3:50 PM

2. Exploring Cape Medical Supply’s
CPAP PROCESS
Our expertise in the treatment of sleep therapy begins with a well defined process that is managed and undertaken by skilled administrative
and clinical professionals. These processes lead to reduced cycle times and a higher rate of success with prescribed therapy.
Note from our CEO
Serving Cape Cod:
Then, Now, and Always
INTAKE AND
QUALIFICATION
Being named the Best Home Medical Equipment Company in the United States is a tremendous honor for our organization and a
credit to the amazing group of professionals we have here on Cape Cod and across New England. Every day we live our mission to improve the lives of those we serve and we are always seeking new and exciting ways to be true to our tagline of “Innovating Patient Care.”
REQUEST RECEIV ED
FROM REF ERRA L
ORD ER INPUT INTO SYSTEM
PATIENT CA L L ED
A ND SCH ED UL ED
SETUP
PA PERL ESS A CCOUNT
We have been providing care and services across Cape Cod continuously since 1977. We are committed to the
home medical equipment market here on Cape Cod in ways no other company can claim to be; we are not a pharmacy dabbling in medical equipment or an off Cape company trying to break into a new market – we are Cape
Medical Supply and our commitment to, and investment in, this region spans over 36 years and two generations
of family ownership.
CH ECK INSURA NCE
A SSIGN PATIENT TYPE
Thank you for your partnership, your support and for trusting Cape Medical Supply to provide compassionate
care and service for your patients, your loved ones and yourselves for over 36 years. We are proud to work with
the healthcare community here on Cape Cod and consider ourselves exceedingly lucky to be surrounded by such
clinical excellence and compassion.
D ETERMINE NEED L EV EL
Gary Sheehan
Thank you for your support – see you around the Cape!
- Gary Sheehan, MBA
President and Chief Executive Officer
Email: gsheehan@capemedical.net
Cape Medical has dedicated
personnel and software to
manage the intake and
qualification of your PAP
referrals to ensure timely
processing and full coverage
for the prescribed
procedures.
IN-HOME SETUP
AND SERVICE
SCHEDULING
PAT IE NT M E E T S WIT H
RE SP IRAT ORY T HE RAP IST
PATIENT IS FIT FOR MASK
SOF TWA RE TRA CKS
PATIENT AT EA CH STEP
Dedicated scheduling
professionals work evenings
and weekends to increase
availability for working
professionals and
shorten the time
required to schedule a
visit with one of our
highly skilled and
trained Respiratory
Therapists.
PAT IE NT ’S ACCOUNT
UP DAT E D
PAT IE NT NOT E S
Our team of clinical
professionals work with great
patience and skill with CPAP
patients, ensuring they have
a strong understanding of
their disease state and
therapy; patients leave
educated and ready to begin
a successful therapy process.
PATIENT SNAPSHOT
Cape Medical Supply tracks therapy performance,
supply needs and patient compliance.
Did you know?
We have been providing
continuous service since 1977
We have over 60 professionals
working right here on Cape Cod
We have been accredited
by The Joint Commission since 1999
We are the company of choice
for ALL major healthcare providers
on Cape Cod
We now also provide services
throughout Eastern Massachusetts,
Rhode Island, New Hampshire and Maine
We have a state of the art IT system
which provides real time visibility into
patient activity
For more on our innovative care, check out CapeMedical.com/blog
CMS_CapeFocus Brochure_Fnl.indd 2
COMPLIANCE
MONITORING
Every patient is outfitted with a wireless monitoring device to
enhance visibility into the quality and efficacy of their therapy
and all patients are monitored by an in-house RT whose full
time job responsibility is to elevate the compliance rates with
education, engagement and appropriate intervention.
SUPPLY REPLENISHMENT
Cape Medical utilizes advanced technology solutions to ensure
patients are notified of their eligibility to receive replacement
products at the time their insurance company allows, greatly
enhancing long term therapy success rates and keeping
engagement between Cape Medical and the patient.
10/9/13 3:59 PM

3. Exploring Cape Medical Supply’s
CPAP PROCESS
Our expertise in the treatment of sleep therapy begins with a well defined process that is managed and undertaken by skilled administrative
and clinical professionals. These processes lead to reduced cycle times and a higher rate of success with prescribed therapy.
Note from our CEO
Serving Cape Cod:
Then, Now, and Always
INTAKE AND
QUALIFICATION
Being named the Best Home Medical Equipment Company in the United States is a tremendous honor for our organization and a
credit to the amazing group of professionals we have here on Cape Cod and across New England. Every day we live our mission to improve the lives of those we serve and we are always seeking new and exciting ways to be true to our tagline of “Innovating Patient Care.”
REQUEST RECEIV ED
FROM REF ERRA L
ORD ER INPUT INTO SYSTEM
PATIENT CA L L ED
A ND SCH ED UL ED
SETUP
PA PERL ESS A CCOUNT
We have been providing care and services across Cape Cod continuously since 1977. We are committed to the
home medical equipment market here on Cape Cod in ways no other company can claim to be; we are not a pharmacy dabbling in medical equipment or an off Cape company trying to break into a new market – we are Cape
Medical Supply and our commitment to, and investment in, this region spans over 36 years and two generations
of family ownership.
CH ECK INSURA NCE
A SSIGN PATIENT TYPE
Thank you for your partnership, your support and for trusting Cape Medical Supply to provide compassionate
care and service for your patients, your loved ones and yourselves for over 36 years. We are proud to work with
the healthcare community here on Cape Cod and consider ourselves exceedingly lucky to be surrounded by such
clinical excellence and compassion.
D ETERMINE NEED L EV EL
Gary Sheehan
Thank you for your support – see you around the Cape!
- Gary Sheehan, MBA
President and Chief Executive Officer
Email: gsheehan@capemedical.net
Cape Medical has dedicated
personnel and software to
manage the intake and
qualification of your PAP
referrals to ensure timely
processing and full coverage
for the prescribed
procedures.
IN-HOME SETUP
AND SERVICE
SCHEDULING
PAT IE NT M E E T S WIT H
RE SP IRAT ORY T HE RAP IST
PATIENT IS FIT FOR MASK
SOF TWA RE TRA CKS
PATIENT AT EA CH STEP
Dedicated scheduling
professionals work evenings
and weekends to increase
availability for working
professionals and
shorten the time
required to schedule a
visit with one of our
highly skilled and
trained Respiratory
Therapists.
PAT IE NT ’S ACCOUNT
UP DAT E D
PAT IE NT NOT E S
Our team of clinical
professionals work with great
patience and skill with CPAP
patients, ensuring they have
a strong understanding of
their disease state and
therapy; patients leave
educated and ready to begin
a successful therapy process.
PATIENT SNAPSHOT
Cape Medical Supply tracks therapy performance,
supply needs and patient compliance.
Did you know?
We have been providing
continuous service since 1977
We have over 60 professionals
working right here on Cape Cod
We have been accredited
by The Joint Commission since 1999
We are the company of choice
for ALL major healthcare providers
on Cape Cod
We now also provide services
throughout Eastern Massachusetts,
Rhode Island, New Hampshire and Maine
We have a state of the art IT system
which provides real time visibility into
patient activity
For more on our innovative care, check out CapeMedical.com/blog
CMS_CapeFocus Brochure_Fnl.indd 2
COMPLIANCE
MONITORING
Every patient is outfitted with a wireless monitoring device to
enhance visibility into the quality and efficacy of their therapy
and all patients are monitored by an in-house RT whose full
time job responsibility is to elevate the compliance rates with
education, engagement and appropriate intervention.
SUPPLY REPLENISHMENT
Cape Medical utilizes advanced technology solutions to ensure
patients are notified of their eligibility to receive replacement
products at the time their insurance company allows, greatly
enhancing long term therapy success rates and keeping
engagement between Cape Medical and the patient.
10/9/13 3:59 PM

4. Upgraded phone system
Kevin Gallagher
is your local partner.
As Director of Professional Relations, Kevin
spends his days in the field working with the
healthcare professionals across Cape Cod to
ensure patients receive high quality care as they
transition back to their home environment.
Kevin Gallagher
His job is to assist referral partners with
their needs, tailor processes and solve problems.
He enjoys working with healthcare providers on
Cape Cod.
You can reach Kevin at
kgallagher@CapeMedical.net or
(774) 836-6627
Cape Medical Supply recently upgraded and modernized
our phone system, below is the full navigation menu for
your convenience.
MAIN LINE FOR ALL INQUIRIES: (800) 339-3322
PHONE SYSTEM OPTIONS (MENU DIALING)
WINNING NATIONAL AWARDS;
KEEPING A CAPE FOCUS
1 - ALL Orders
2 - Respiratory Scheduling & Professionals
3 - Billing and Insurance Reimbursement
4 - Informational Recordings
6 - Dial by 4 Digit Extension
7 - Dial by Team Member Name Directory
0 - Receptionist
AFTER HOURS / WEEKEND OPTIONS
1 - Transfer to On Call Dispatch Service
2 - Voicemail for Next Business Day
6 - Dial by 4 Digit Extension
7 - Dial by Team Member Name Directory
The Sheehan brothers accepting the award on behalf of Cape Medical Supply.
From left to right: Kevin Sheehan, Michael Sheehan and Gary Sheehan of
Cape Medical Supply, Liz Beaulieu, Editor HME News and Rick Rector,
Publisher, HME News.
CapeMedical.com
Cape Medical Supply Named
“Best HME Provider In The Nation”
CapeMedical
The Best Home Medical Equipment company
in the United States is right here on Cape Cod
Saint Louis, MO – September 9th, 2013
At the HME Business Summit, Cape Medical Supply was
honored as The Best Home Medical Equipment Company in the
United States. The HME Excellence awards are given annually
through HME News, the premier publication covering the home
medical equipment and respiratory care industry. Independent
judges evaluate company performance in the following categories:
financial, community involvement, staffing and quality control.
The HME Excellence Awards
seek to identify the nation’s
premier providers of home
medical equipment and Cape
Medical Supply is incredibly
proud to have earned such an
honor. Winners are chosen based
on criteria measuring quality
control, patient compliance,
staffing levels and accreditation
by national healthcare rating
organizations. Cape Medical
was chosen in large part due
to the efficiency of its care and
innovative use of technology to
ensure that patients are receiving
the proper care and are matched
to the proper equipment in the
most efficient way possible.
Many of these innovations were
developed and first implemented
here on Cape Cod.
Cutting-edge procedures
and care created in Sandwich
are now helping patients from
Provincetown to Portsmouth,
New Hampshire and up to
Portland, Maine.
“We are so fortunate to
have such an amazing team of
healthcare professionals at Cape
Medical Supply,” commented
CEO Gary Sheehan. “It is the
work of these professionals, their
dedication to our improvement
efforts and improving the lives
of our patients that earned us
this honor and we thank our
team and our partners for their
support of our organization.”
For more on the award win,
please visit CapeMedical.com
Cape Medical Supply, Inc.
28 Jan Sebastian Drive
Sandwich, MA 02563
CMS_CapeFocus Brochure_Fnl.indd 1
10/9/13 3:50 PM