This presentation contains the Operations and Maintenance Practices of the Water Supply System in Rajshahi City Corporation. The survey and information gathering project was completed by a group of final year student of Civil Engineering department of Rajshahi University of Engineering & Technology (RUET). Myself, Faisal Faruque Rafat was one of the key members of the group and I made this presentation.

1. Presented by:
Kowshik Debnath (1600076)
Gobindo Karmakar (1600077)
Nomrota Modak (1600078)
Faisal Faruque Rafat (1600079)
Elman Mashraki (1600080)
Nabil Saleheen (1600081)
Sumaiya Mahjabin (1600082)

2. ▪ Introduction
▪ Objectives
▪ Water Supply in Rajshahi City
▪ About Rajshahi WASA
▪ Manpower Engaged
▪ Maintenance Strategy
▪ Cost Information
▪ Billing System
▪ Performance of Bill Collection
▪ Water Usage Pattern
▪ Customer Feedback

3. Rajshahi is a divisional city situated in the northwest region on the bank of the river
Padma. It is one of the largest cities in Bangladesh, so the population is increasing
rapidly.
To meet the requirement of the city dwellers the government is providing water
supply to the households. Rajshahi WASA is currently responsible for the supply of
potable water inside the city corporation area.

4. ▪ To learn about the operations of the water supply system in Rajshahi City.
▪ To know about the maintenance strategy of Rajshahi WASA.
▪ To know about the billing system of Rajshahi WASA.
▪ To gather user opinions regarding the existing water supply system.
▪ To find out the behavior and water usage pattern of the consumers.

5. 1937
FIRST INSTALLATION OF
WATER SUPPLY SYSTEM
2010
SEPARATION OF WATER
SUPPLY & SWERAGE
DIVISION FROM RCC
1980-90
RAJSHAHI WATER
SUPPLY MASTERPLAN
2011
BEGINNING OF OPERATION OF
RAJSHAHI WASA

6. ▪ Currently Rajshahi WASA serves as the only authority to supply water in Rajshahi
City Corporation Area.
▪ Rajshahi WASA has divided the whole city corporation area into three zones for the
convenience of water supply.
1-10
ZONE
1
WARDS
11-20
ZONE
2
WARDS
21-30
ZONE
3
WARDS

7. ▪ A large number of manpower is engaged in this water supply program. Rajshahi
WASA has listed the whole organogram on its website. Most of them are engaged
in the operation, distribution, and maintenance sectors.
01
ZONE
60 Persons
02
ZONE
60 Persons
03
ZONE
65 Persons

8. ▪ The maintenance type of Rajshahi WASA can be classified into four major
categories.This includes cleaning the pipeline, regeneration, PTW, etc.
01 Preventive Maintenance
Regular inspections, improvements, upgrades
02 Predictive Maintenance
Monitoring to find potential flaws
04 Condition-based maintenance
Acting quickly upon the failure
03 Planned Maintenance
Organized, scheduled and recorded maintenance

9. ▪ This table shows the expenditure of Rajshahi WASA during 2020-21 fiscal year.
ELECTRICITY BILL
162M
BDT
MANPOWER
COST
37M
BDT
MISCELLANEOUS
COST
77M
BDT

10. ▪ The bills are generated with the help of completely automated billing software.
▪ The bills are generated every six months, from July to December and from January
to June.
Via unique user ID and online
portal
ONLINE PAYMENT
Nearest government bank
branches
BANK PAYMENT

11. TOTAL YEARLY BILL CHARGED
(LAC IN BDT) 782.43
TOTAL YEARLY BILL COLLECTED (LAC
IN BDT) 507.42
RATE OF BILL COLLECTION 64.85%
WATER PRODUCTION COST
(BDT PER THOUSAND LITERS) 7.88
AVERAGE WATER TARIFF
(BDT PER THOUSAND LITERS) 4.18

13. ▪ Storage of water: When water is not available, the people store it in their personal
drums in their homes and use it when necessary.
▪ Flow of water: The flow of water is normal all the time. But it reduces mostly in the
afternoon.
▪ Water for drinking purposes: Most of the families bring water for drinking
purposes from the tube well situated nearby while some drink the water that is
supplied.
7AM – 5PM USUAL TIME OF SUPPLY
400 - 600 BDT AVERAGE HALF-YEARLY BILL

14. WARD 19
WARD 26
Choto Bongram
Padma Abashik

16. ▪ Quality of water: The quality of water is satisfactory, though it contains iron
sometimes.
▪ Maintenance: When they face any sort of problem, they repair it by themselves
rather than informing the people who are engaged in the maintenance program.
▪ Level of satisfaction: People are somewhat satisfied with the service and quality
of water they receive. But they think that the quality should be better with
continuous supply throughout the day.