Ethan Rodriguez is seeking an office position and has over 8 years of experience in customer service, administrative, clerical, and security roles. He has a Bachelor's degree in Security/Business Management from John Jay College of Criminal Justice and is proficient in Microsoft Office, data entry, typing, and basic IT skills. His most recent role was as a Citywide Fireguard and Building Evacuation Supervisor for Securitas Security Services from 2011 to 2014 where he coordinated emergency procedures and supervised customer service.

1. Ethan R. Rodriguez
Jackson Heights, New York 11370
(h) (718) 721-1380 | (c) (347) 603–6389
E-mail: Ethan.Rodriguez0055@gmail.com | LinkedIn: http://www.linkedin.com/pub/ethan-rodriguez/51/126/15/
PROFESSIONAL SUMMARY
Qualified candidate with 8 years of Customer Service, Administrative/Clerical, and Security experience, seeking an office position
with an excellent aptitude for learning new skills while utilizing and using my excellent customer service, and computer skills to
exceed performance expectations.
EDUCATION
John Jay College of Criminal Justice (CUNY), New York, NY August 2007-May 2012
 BS Degree Security/Business Management
 Magna Cum Laude, GPA: 3.631, and Undergraduate Dean’s List from Fall 2008 to Spring 2012
William Cullen Bryant HS, Long Island City, NY September 2003-June 2007
 HS Regents Diploma, GPA: 3.5
SKILLS
Highly organized and detailed person with the ability to multi-task in a fast paced, dynamic environment, Exceptional Customer
Service and Time Management skills, Proficient in MS Office Suite 2007 and 2010 (Word, Excel, PowerPoint, Outlook),
Alphanumeric Data Entry, Typing Speed: 55-65 WPM, 10 Key Data Entry, Installation of computer software and hardware, basic IT
skills, Superior Communication skills, and Problem Solver. Took and passed the NYC Clerical Aide exam with a score of a 94.286%.
PROFESSIONAL EXPERIENCE
Securitas Security Services USA, Inc., Brooklyn, NY July 2011-February 2014
Citywide Fireguard for Impairment
 Coordinated Emergency Disaster Procedures
 Created and established fire safety outline for Verizon-Forest Hills location
Building Evacuation Supervisor (BES)
 Maintained security throughout the facility for 200-500 employees and visitors
 Supervised customer service and front desk support
 Responsible for handling all incoming and outgoing mail/packages and deliveries from FedEx, UPS, and USPS
 Assisted Fire Safety Director and Deputy Fire Safety Director as needed
Customer Service Receptionist/Security Officer
 Answered telephones in a professional and courteous manner
 Organized files utilizing MS Excel 2007 for a major Barclay Stadium project
Summer Youth Employment Program (SYEP), Astoria, NY July 2009-August 2009 and July 2010-August 2010
Assistant Group Leader/Administrative Assistant/Receptionist
 Organized and keeping files up to date and responsible for children ages 7-12 as a Team Leader
 Escorted children and staff on trips via walking, school bus, and subway
 Assisted and led in weekly group activities as well as homework assistance
Bay Terrace Country Club (BTCC), Bayside, NY July 2007-August 2007
Staff Member/Customer Service
 Interacting and greeting club members, and ensuring that they have a great experience by meeting their needs
MOUSE Tech Squad, W.C. Bryant HS, Long Island City, NY September 2004-June 2007
Information Manager and PC Technician
 Data Entry, prepared time sheets, maintained records, collected and responded to help desk tickets requests by inputting
data via MS Excel 2007
 Conducted inventories, performed routine maintenance, and installed and upgraded computer hardware and software
(MS Windows XP, 2000, 2007, and MS Office Suite), and computer repairs school wide
 Created WANS (Wireless Area Networks) in school
 Created and presented multiple PowerPoint presentations on various computer topics and on how to use a SMART Board
 Trained students, teachers, and administrators in various software and hardware as needed; customer service
VOLUNTEER:
• Peter F. Vallone Jr.’s campaign for Queens Borough President July 2013-September 2013
• New York City Summer of Service August 2009
• Bryant Volunteers at W.C. Bryant HS June 2004-June 2006
REFERENCES UPON REQUEST