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Training with impact.
Knowledge for use.
course catalog 2011
Knowledge.
What turns risks into rewards.


 Companies around the globe are searching for better                  Awareness is the first step in changing a culture; acceptance,
 ways to weather the challenges of today’s business climate.          that the prescribed changes are correct, is arguably the next.
 Buzzwords or solid business models? Sustainable companies
 seem to have an advantage when tackling the increasingly             Whether we are discussing quality and operational
 global, complex and demanding risk environment where                 excellence throughout the supply chain, or climate change
 failure is not an option.                                            and environmental measures that drive businesses toward
                                                                      greener and more responsible operations, knowledge fosters
 Training with impact – knowledge for use                             our ability to change.
 Doing the same things and expecting different results is
 never a good business strategy. Setting ambitious goals and
 strategies is easy – the difficult part is to realize them through
 the persons who are your organization.
DNV offers professional training. Our expertise comes from     Our fully transportable learning environment is achieved
some 8,600 dedicated employees located in 100 countries        by using real-life cases, hands on group work and sharing
worldwide. More than trainers, they are business people,       experiences and best practices. As our trainers are also
engineers, managers, trades people; they are the people who    working professionals – delivering certification, verification,
have previously achieved business goals of their own and can   assessment and risk management services – you will benefit
help you do the same.                                          from their first-hand expertise and experience.

Our diverse portfolio includes:
  • Quality management
  • Operational excellence                                        Accreditation and Internationally Accepted Standards
  • Safety and health management                                  Many of our auditing courses are accredited by the
  • Food safety management                                        International Register of Certificated Auditors (IRCA).
  • Environment and energy management
  • Corporate responsibility                                      IRCA-certified courses provide internationally recognized
                                                                  and honored Certificates of Training to successful course
Global knowledge in a local context.                              participants. Additionally, some markets host courses
We are where you are. On any continent, we can deliver            accredited by the IT Service Management Forum
a global service within your specific cultural context.           (itSMF). We also work with many local bodies recognized
Our commitment to global training is your assurance that          in their specific markets.
our training services are derived from the same methodology       Our unparalleled safety management training is
and educational concepts, enabling DNV to deliver                 anchored in ISRSTM, the world-renown standard for
a consistent service across borders.                              measuring and improving sustainable safety management
                                                                  systems. Based on the long established International
DNV’s world of experience can be brought to your                  Safety Rating System, DNV’s safety training portfolio
boardroom or training facility. All of our publicly offered       stands alone as the most practical and proven training
courses may be presented at your site. You can choose from        for controlling workplace risks and improving risk
our extensive library of training programs or we can              performance.
tailor-make one to fit your company’s specific needs.




                            Awareness is the first step
                               in changing a culture
DNV Business Assurance



 Title – customer challenge(s)
 Title: Summarize the challenge(s) that the customer faced.         Sub-title – Value delivered from the customer’s
                                                                    perspective
 What: Describe the situation/problem(s) the CUSTOMER
 was facing that triggered the DNV involvement.                     Title: Personalise the sub-title capturing the achieved
 DNV should not be mentioned at all in this section.                result(s).

 Length: Approximately 50-60 words.                                 What: Summarize how the CUSTOMER benefited from what
                                                                    we did. Try to highlight tangible results.
 Dunt in vel essequa mcortio odigna consequi bla faccum
 zzrillutpat, quat. Um adigna faciliquat num vero od tem non        Length: Approximately 30-35 words.
 ulput wis aut aut augait wis nulputpatum dolortin ut vulla
 feui tie dolorercipit ut aut nisim nostie del utat ver in hendi-   Uscip et ut verosto doloreet, velenit, vel utpatem vel et autet
 amet at, vercing essi.                                             nullupt atisissed tin veriusc iliquat velit, quisi tat la adio od-
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 num num dio diamet, vulputpatuer si.                               volobore magna.


 Sub-title – What have we done?

 Sub-title: Personalise the sub-title summarising the essence of
 DNV’s involvement.

 What: Describe how DNV helped the CUSTOMER solve the
 problem(s) highlighted in the above section.
 A) List what we found.
 B) Outline what we suggested to solve the problem and,
 if relevant, additional suggestions made.

 Length: Approximately 60-70 words.

 Uscip et ut verosto doloreet, velenit, vel utpatem vel et autet
 nullupt atisissed tin veriusc iliquat velit, quisi tat la adio
 odolor sit ip euis at, qui te te velit iurem quamet veliquis
 exerostin volobore magna facilit, commy nulputet ing elit
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 am volobortis ex eugait acip el dolummy nosto dunt la conse
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Training Courses




   Quality & Operational Excellence .........................5-10


   Health & Safety ....................................................11-16


   Energy & Environment .........................................17-18


   Food & Beverage ...................................................19-21


   Registration and Additional Information ................22
Customers today consider your company’s total

Quality &     performance. The tolerance for quality problems is,
              however, less than ever. Having an effective quality
              management system in place can improve your

Operational   company’s quality processes and overall performance.
              Developing your skills and competence in this area is an



Excellence
              important part of this journey.
Excellence is an art won by training and habituation. We do not
act rightly because we have virtue or excellence, but we rather have
those because we have acted rightly. We are what we repeatedly do.
            Excellence, then, is not an act but a habit.
                            ~ Aristotle
I SO 9001 Fou ndation & Internal Q MS                         I S O 9 0 0 1 I R C A-C e r t i f i e d Q MS Au d i t o r /
    A udit or                                                     L e a d Au d i t o r

    This 3-day course trains potential internal auditors          This course is designed to provide participants with the
    in the principles and practices of QMS auditing in a          knowledge and skills required to perform first, second
    manner compatible with ISO 9001:2008 or equivalent            and third party audits of management systems against
    standards, in accordance with the guidance provided in        ISO 9001, in accordance with the guidance provided
    ISO 19011.                                                    in ISO 19011. This course is certificated by the IRCA
                                                                  Governing Board (Certification ref: A17061) and satisfies
    Who should attend                                             the formal training requirements for individuals seeking
    This course is recommended for anyone performing internal     registration under IRCA and IATCA Auditor Certification
    audits of a quality management system. No prior knowledge     Schemes.
    of auditing, quality management systems or ISO 9001:2008 is
    required prior to attending this course.                      Who should attend
                                                                  Anyone intending to perform audits of a quality management
    Course highlights                                             system. It is recommended that the participants have a basic
                                                                  knowledge of the requirements of ISO 9001:2008 before they
    • Management system elements
                                                                  attend this course.
    • Internal audits - why and what?
    • Audit preparation
                                                                  Course highlights
    • Audit conduct
                                                                  • Management system - what and why?
    • Audit reporting and follow up
                                                                  • What is an audit and why is it necessary?
                                                                  • The process approach
    Duration:     3 days
                                                                  • ISO 9001 purpose and requirements
    Hours:        8:30am - 5pm
                                                                  • Plan an audit
    Retail Price: $1045 Web Price: $992.75
                                                                  • Audit conduct
    To Register: www.dnvtraining.com                              • Audit reporting and follow up
                 1-800-486-4524
                 E-mail: sheq-atl@dnv.com                         Duration:     5 days
                                                                  Hours:        8:30am - 5pm
                                                                  Retail Price: $1595 Web Price: $1515.25

                                                                  To Register: www.dnvtraining.com
                                                                               1-800-486-4524
                                                                               E-mail: sheq-atl@dnv.com



     2011 DATES     JANUARY       25 - 27   HOUSTON, TX            2011 DATES     JANUARY       17 - 21         LONG BEACH, CA
                    MARCH         22 - 24   LONG BEACH, CA                        MARCH         7 - 11          HOUSTON, TX
                    APRIL         12 - 14   HOUSTON, TX                           MAY           2-6             LONG BEACH, CA
                    JUNE          7-9       ATLANTA, GA                           JUNE          27 - JULY 1     HOUSTON, TX
                    JULY          19 - 21   HOUSTON, TX                           AUGUST        8 - 12          ATLANTA, GA
                    SEPTEMBER     27 - 29   LONG BEACH, CA                        SEPTEMBER     12 - 16         HOUSTON, TX
                    OCTOBER       25 - 27   HOUSTON, TX                           DECEMBER      5-9             HOUSTON, TX

7
Effective Root Cause Analysis f o r                         I n t e g r a t e d Ma n a g e m e n t S y s t e ms
Cor r ect ive/Preventive Actions
                                                            This course provides you with the opportunity to
This course explores the ISO 9001 QMS requirements          learn the fundamentals of management systems
for corrective and preventive actions.                      integration; especially those based on the ISO 9001,
                                                            ISO 14001, and OHSAS 18001 families of international
The essence of a quality management system is to improve    standards.
customer satisfaction, which should improve business
results. A properly designed and implemented corrective/
preventive action system is an important key to achieving   Course highlights
these results.                                              • What is management systems integration?
                                                            • The reasons/perspectives for management systems
Who should attend                                             integration
Quality professionals, marketing, engineering,              • The benefits and risks of integrating an organization’s
manufacturing executives, managers, supervisors, audit        quality, environmental, and safety management systems
team leaders and members.
                                                            • Identify reasons for and benefits and risks of integrating
Course highlights                                             your organization’s quality, environmental, and/or safety
• Interactive group exercises                                 management systems
• Systematic approach for implementing corrective and       • Understand and be able to explain the similarities and
  preventive actions                                          differences among systems
• Discover how to avoid common pitfalls to problem
                                                            • Build your own systems integration roadmap using the
  solving
• Learn how to ensure that problems are permanently           PDCA (plan, do, check, act) model and DNV’s integrated
  resolved                                                    systems processes


Duration: 1 day
Hours:       8:30am - 5pm                                   Duration:     3 days
Retail Price: $345     Web Price: $327.75                   Hours:        8:30am - 5pm
                                                            Retail Price: $1045 Web Price: $992.75
To Register: www.dnvtraining.com
             1-800-486-4524                                 To Register: www.dnvtraining.com
             E-mail: sheq-atl@dnv.com                                    1-800-486-4524
                                                                         E-mail: sheq-atl@dnv.com


 2011 DATES    JANUARY        28      HOUSTON, TX            2011 DATES    OCTOBER        18 - 20   ATLANTA, GA
               MARCH          25      LONG BEACH, CA
               APRIL          15      HOUSTON, TX
               JUNE           10      ATLANTA, GA
               JULY           22      HOUSTON, TX
               SEPTEMBER      2       LONG BEACH, CA
                              9       PHOENIX, AZ
                              30      LONG BEACH, CA
               OCTOBER        28      HOUSTON, TX




                                                                                                                           8
AS9100C Aerospace QMS Interna l                          P r o j e ct a n d R i s k Ma n a g e m e n t
    Audit or

    The course includes auditor qualifications, audit        This course provides key elements in managing a
    planning, proper auditing techniques, and effective      project in accordance with AS9100C requirements.
    reporting of audit results. Practical exercises in
    applying the AS9100C standard are used to develop        Who should attend
    and hone auditing skills. This course includes the       Directors/process managers, supervisors, project
    AS9100C Foundation Course for a complete learning        managers, risk management teams, quality professionals,
    experience.                                              those overseeing implementation, maintenance, and/or
                                                             continual improvement of the quality management system.
    Who should attend
    Directors/managers, supervisors, audit teams, quality    Key questions addressed:
    professionals, anyone managing or conducting             • What is the requirement for project management in the
    internal audits to the AS9100C standard, overseeing        AS9100C Standard?
    implementation, system maintenance, and/or continuous    • How do we define the term project management?
    improvement of the quality management system.            • What are the typical approaches to project management?
                                                             • What are the issues concerning project management?
    Duration:     3 days                                     • What is the requirement for risk management in the
    Hours:        8:30am - 5pm                                 AS9100C Standard?
    Retail Price: $1045 Web Price: $992.75                   • What are the typical approaches to risk management?
                                                             • What are the stages in the risk management process?
    To Register: www.dnvtraining.com
                 1-800-486-4524                              Duration:     1 day
                 E-mail: sheq-atl@dnv.com                    Hours:        8:30am - 5pm
                                                             Retail Price: $345     Web Price: $327.75

                                                             To Register: www.dnvtraining.com
                                                                          1-800-486-4524
                                                                          E-mail: sheq-atl@dnv.com




     2011 DATES   MARCH       1-3           LONG BEACH, CA    2011 DATES    MARCH         4        LONG BEACH, CA

                  JUNE        14 - 16       LONG BEACH, CA                  JUNE          17       LONG BEACH, CA

                  AUGUST      30 - SEPT 1   LONG BEACH, CA                  NOVEMBER      11       LONG BEACH, CA

                  SEPTEMBER   6-8           PHOENIX, AZ
                  NOVEMBER    8 - 10        LONG BEACH, CA




9
Aerospace Auditor Transition (A A T T )                      AS 9 1 0 0 C T r a n s i t i o n
- AS9100 4-day Training/Evaluat i o n
and Exam in ation                                            This course is designed to assist organizations in better
                                                             understanding the differences between AS9100B
EXTREMELY IMPORTANT:                                         and AS9100C, so they can prepare themselves for the
The AS9100 online component must be successfully             transition audits with their respective Certification
completed before attending the instructor-led                Bodies.
component. All participants must present, either
a Certificate of Completion of the online training           Through guided lecture and interactive exercises, attendees
                                                             will comprehend the key changes being introduced in
module, OR a passing score of 90% on both initial
                                                             Revision C of AS9100, so they can implement necessary
examinations.                                                changes at their respective organizations.

The Instructor-led AS9100 AATT is a four day class that      Day one:
guides aerospace auditors on how to audit to aviation,        • Brief overview of the IAQG, AAQG and the Industry
                                                                Controlled Other Party (ICOP) Certification Scheme
space & defense organizations against AS9100C, with a
                                                              • Key Changes to AS9100C and the rationale for the
process-based approach utilizing the new AS9101 Revision        changes
D. Along with the training there is a continual evaluation    • Management of special requirements, critical items
of the trainees paying close attention to his/her active        and key characteristics
participation, role play, and case study exercises. The
                                                              Day two:
fourth day includes Online Final Examinations (which will
                                                              • Risk Management
require a laptop computer capable of internet access) and     • Project Management
an oral assessment.                                           • Being audited through AS9101D
                                                                        o Assessment of Process Effectiveness
Topics include pre-audit and stage 1, audit planning,                   o Objective Evidence Record
auditing top management, process owners and trails,          It is highly recommended that the people attending this class
conclusions, reporting and certification requirements.       have a working knowledge of AS9100B.
There will be a final exam on the fourth day.
                                                             Duration:     2 days
Duration:     5 days                                         Hours:        8:30am - 5pm
Hours:        8:30am - 5pm                                   Retail Price: $845       Web Price:          $802.75
Retail Price: $1995 Web Price: $1895.25
                                                             To Register: www.dnvtraining.com
To Register: www.dnvtraining.com                                          1-800-486-4524
             1-800-486-4524                                               E-mail: sheq-atl@dnv.com
             E-mail: sheq-atl@dnv.com
                                                                 2011 DATES     FEBRUARY        2-3         LONG BEACH, CA
                                                                                                23 - 24     LONG BEACH, CA
 2011 DATES    MARCH        21 - 25    HOUSTON, TX
                                                                                MARCH           16 - 17     PHOENIX, AZ
               JUNE         20 - 24    LONG BEACH, CA
                                                                                                30 - 31     SEATTLE, WA
               AUGUST       22 - 26    HOUSTON, TX
                                                                                APRIL           27 - 28     LONG BEACH, CA
               NOVEMBER     7 - 11     HOUSTON, TX
                                                                                MAY             25 - 26     SAN DIEGO, CA
                                                                                JULY            20 - 21     SEATTLE, WA
                                                                                OCTOBER         26 - 27     SANTA ANA, CA
                                                                                DECEMBER        1-2         DALLAS, TX

                                                                                                                             10
Your company is expected to reduce the risks of harm to

Health & Safety   your employees by managing safety and health in
                  a professional way. A safe and good work environment
                  will reduce accidents and incidents. It will also encour-
                  age your employees to perform to their best, and make
                  them stay in your company. This will in turn improve the
                  financial results.
OHSAS 18001 Internal Auditor f o r                          O HS AS 1 8 0 0 1 I R C A-C e r t i f i e d Au d i t o r /
OH&S Management Systems                                     L e a d Au d i t o r

                                                            This course is designed to enable participants to gain
This course equips professionals with the knowledge         a practical knowledge of the OHSAS 18001 standard
and skills required to perform audits of occupational       and health & safety system certification audits as per
health & safety management systems using principles         ISO 19011 and also to effectively participate in the
of ISO 19011.                                               implementation of requirements.

This 3-day course includes the 1-day Foundation Course      Who should attend
and the 2-day Internal Auditor Course, and is designed      All levels of management, consultants, internal auditors.
to provide an understanding of the audit as a tool in the
development and improvement of your business.               Course highlights
                                                            • Management systems - why & what?
Who should attend                                           • Risk management system approach
All levels of management, consultants, internal auditors,   • OHSAS 18001 standard interpretation
etc., those involved in OH&S management systems, those      • Key national OH&S legislation
responsible for developing and implementing plans of        • Monitoring OH&S performance
auditing.                                                   • Audit process
                                                            • Auditing skills
Course highlights
• Implementation of management systems                      Duration:     5 days
• Risk management system approach                           Hours:        8:30am - 5pm (Mon.-Fri.)
• Planning audit process                                    Retail Price: $1595 Web Price: $1515.25
• Conducting auditing
                                                            To Register: www.dnvtraining.com
• Interview skills
                                                                         1-800-486-4524
• Report writing
                                                                         E-mail: sheq-atl@dnv.com

Duration:     3 days
Hours:        8:30am - 5pm
Retail Price: $1045 Web Price: $992.75

To Register: www.dnvtraining.com
             1-800-486-4524
             E-mail: sheq-atl@dnv.com


 2011 DATES     MAY          17 - 19       ATLANTA, GA       2011 DATES     AUGUST         15 - 19   ATLANTA, GA
                AUGUST       30 - SEPT 1   HOUSTON, TX                      NOVEMBER       14 - 18   ATLANTA, GA




                                                                                                                         12
I ncident Prevention Using Practic a l                        I n ci d e n t I n v e s t i g a t i o n
     Ris k A s s es s ment
                                                                   This course provides participants with a thorough
     This course is designed to help enhance and                   understanding of an effective incident investigation
     expand the loss control management system of an               process and practice applying proven tools and
     organization.                                                 techniques. It is built around an actual, robust case
                                                                   study providing real-world experience.
     This course helps you to understand and assimilate basic
     risk concepts, and learn an effective semi-quantitative       Emphasis is placed on pre-accident planning and
     (group) risk assessment technique. Emphasis will be           preparation, evidence gathering, the methodologies of
     placed on skills needed in participating and leading risk     root cause analysis, and provides guidelines for developing
     assessments. Your facilitation skills will be enhanced, and   remedial actions. Incident Investigation covers the skills
     you will gain the confidence and commitment to put the        needed to conduct systematic accident investigations.
     skills and tools to work.
                                                                   Who should attend
     Who should attend                                             Investigation team leaders, site safety managers,
     Investigation team leaders, site safety managers,             production managers, safety management coordinators,
     production managers, environmental managers, safety           and safety professionals responsible for incident
     management coordinators and safety professionals.             investigation and risk management.

     Course highlights                                             Course highlights
     • Practical Risk Assessment                                   • Causes and effects of loss
     • Group Risk Assessment - a semi-quantitative method          • Establishing reporting and investigation procedures
     • Risk Assessment and Management of Change                    • Addressing public relations
     • Simple Risk Assessment                                      • Recording the accident scene
     • Risk Controls                                               • Uses of photography and mapping
                                                                   • Techniques for effective interviewing and more
     Duration:     2 days
                                                                   Duration:     3 days
     Hours:        8:30am - 5pm
                                                                   Hours:        8:30am - 5pm
     Retail Price: $695     Web Price: $660.25                     Retail Price: $1045 Web Price: $992.75
     To Register: www.dnvtraining.com                              To Register: www.dnvtraining.com
                  1-800-486-4524                                                1-800-486-4524
                  E-mail: sheq-atl@dnv.com                                      E-mail: sheq-atl@dnv.com



      2011 DATES     MARCH          31 - APR 1   CALGARY, AB        2011 DATES       FEBRUARY       15 - 17   HOUSTON, TX
                     AUGUST         25 - 26      CALGARY, AB                         MARCH          28 - 30   CALGARY, AB
                     DECEMBER       1-2          CALGARY, AB                         MAY            24 - 26   ATLANTA, GA
                                                                                     AUGUST         22 - 24   CALGARY, AB
                                                                                                    23 - 25   HOUSTON, TX
                                                                                     OCTOBER        4-6       ATLANTA, GA
                                                                                     NOVEMBER       28 - 30   CALGARY, AB

13
Moder n Safety Management


This course is the most widely attended safety            Duration:     4 days
management course of its kind in the world. Based on      Hours:        8:30am - 5pm
proven principles of safety and risk management, this     Retail Price: $1195 Web Price: $1135
course provides participants with the fundamental
                                                          To Register: www.dnvtraining.com
concepts, techniques and applications for a practical,
                                                                       1-800-486-4524
proactive approach to managing risks and controlling
                                                                       E-mail: sheq-atl@dnv.com
losses.

                                                           2011 DATES   JANUARY       31 - FEB 3   CALGARY, AB
Who should attend
                                                                        FEBRUARY      8 - 11       HOUSTON, TX
Safety, loss control and risk management professionals,
                                                                        MARCH         14 - 17      CALGARY, AB
supervisors and other operating managers with safety
                                                                        APRIL         5-8          ATLANTA, GA
responsibilities.
                                                                                      11 - 14      CALGARY, AB
                                                                        MAY           9 - 12       CALGARY, AB
Course highlights
                                                                        JUNE          13 - 16      CALGARY, AB
• Understanding risk: the key to successful
                                                                        JULY          18 - 21      CALGARY, AB
  safety management
                                                                        AUGUST        15 - 18      CALGARY, AB
• Causes, effects & control of loss
                                                                                      16 - 19      HOUSTON, TX
• Emergency planning & preparedness
                                                                        SEPTEMBER     12 - 15      CALGARY, AB
• Managing the occupational health system
                                                                        OCTOBER       24 - 27      CALGARY, AB
• Accident/incident investigation
                                                                        NOVEMBER      1-4          ATLANTA, GA
• Safe behavior management
                                                                                      14 - 17      CALGARY, AB
• Selling your safety plan to management
                                                                        DECEMBER      6-9          CALGARY, AB




                                                                                                                 14
m s m 2 ... B uilding Y our Risk                               Ma n a g i n g C o n t r a ct o r S a f e t y
     Competence
                                                                    This course examines the need for managing safety in
     This course provides an understanding of essential             contractual relationships. It provides an opportunity
     risk management concepts and techniques to                     for participants to think critically about their own
     enhance health, safety, environmental and business             organization’s contractor control program. Through
     performance.                                                   the use of interactive workshops and calibration
                                                                    groups, participants apply the ideas to their particular
     Who should attend                                              program needs.
     Leaders at all organizational levels, HSE and business
     risk professionals, all leaders with risk management           Who should attend
     responsibilities in any organization, as well as ISRSTM        Contract or subcontract administrators, project managers,
     subscribers.                                                   purchasing managers, major contractors, and safety/loss
                                                                    control professionals. Anyone desiring knowledge of how
     Course highlights                                              to effectively manage contractor safety will benefit.
     • Understand the processes and activities for managing
       risks, controlling loss, and optimizing opportunity          Course highlights
     • Apply fundamental concepts and principles to design,         Day one
       develop, and implement effective risk management             • Need for managing safety in contractual relationships
       systems                                                      • Fundamental concepts of loss control management
     • Apply practical tools for risk identification, evaluation,   • Introduction of the “Y” Model Calibration Groups
       and control                                                  • Risk identification and assessment prior to bid offering
     • Have a better and deeper understanding of behavior           • Bid invitation preparation
       management concepts and techniques
     • Be a more effective leader within their respective
                                                                    Day two
       organizations in the continual improvement of health,
                                                                    • The contractor selection process
       safety, environmental, quality, and business performance
                                                                    • Contractor performance measurement and monitoring
                                                                    • Contract close-out and turnover
     Duration:     3 days
                                                                    • Contract termination
     Hours:        8:30am - 5pm
                                                                    • Action plan development
     Retail Price: $1045 Web Price: $992.75
                                                                    • Emergency planning and preparedness
     To Register: www.dnvtraining.com
                  1-800-486-4524                                    Duration:     2 days
                  E-mail: sheq-atl@dnv.com                          Hours:        8:30am - 5pm
                                                                    Retail Price: $695     Web Price: $660.25

                                                                    To Register: www.dnvtraining.com
      2011 DATES    MARCH          21 - 23   CALGARY, AB                         1-800-486-4524
                    NOVEMBER       7-9       CALGARY, AB                         E-mail: sheq-atl@dnv.com

                                                                     2011 DATES     MARCH          24 - 25   CALGARY, AB
                                                                                    NOVEMBER       24 - 25   CALGARY, AB



15
Saf et y Man agement Systems Au d i t i n g

This course provides attendees with the critical
competencies necessary to effectively assess their
organization’s health and safety management
systems.

Safety performance can and must be measured – and not
simply in terms of loss indices. The course also includes an
overview of recognized standards for safety management
systems, select DNV criteria and technology. Emphasis is
placed on the practice of proper audit methodology, and
effective action planning for process improvement.

Who should attend
Safety and health professionals and team leaders who
wish to learn current audit standards, methodologies and
techniques for effectively assessing their organization’s
safety performance.

Course highlights
• Understanding the need
• Defining your audit criteria
• Pre-audit process
• Case study/audit simulation/report writing
• Post-audit process - The auditor’s role after the audit
• Verification information
• Demeanor of the auditor
• Writing the report


Duration:     3 days
Hours:        8:30am - 5pm
Retail Price: $1045 Web Price: $992.75

To Register: www.dnvtraining.com
             1-800-486-4524
             E-mail: sheq-atl@dnv.com




 2011 DATES     NOVEMBER       21 - 23   CALGARY, AB




                                                               16
Public concern on environment and energy issues, strict-

Energy &      er environmental legislation and increased media atten-
              tion result in more pressure on the businesses. In the
              coming years, companies which do not respond to these

Environment   issues will find it difficult to operate. Good environmen-
              tal management and energy efficiency will respond to
              the pressure from the stakeholders, reduce waste and
              energy use, enhance the reputation and improve the
              marketing potential.
ISO 14001 Foundation & Internal
EMS Auditor


This course introduces Internal Environmental
Management System (EMS) auditors to the tools and
techniques of conducting effective internal audits. It
focuses on a risk-based approach to EMS auditing and
the means of delivering findings with impact.

This 3-day ISO 14001:2004 course includes 1-day of
Interpretation (Foundation) insight and knowledge and
a 2-day Internal Auditor course, designed to provide an
understanding of the audit as a tool in the development
and improvement of your business.

Who should attend
Delegates wishing to become internal EMS auditors. A
prerequisite is that participants already possess some
working knowledge of ISO 14001 and key environmental
management issues.

Course highlights
• A very brief overview of management systems & ISO 14001
• The role of internal EMS audits
• Planning and conducting an internal audit
• Collecting and analyzing evidence
• Reporting the results of an internal audit

Duration:     3 days
Hours:        8:30am - 5pm
Retail Price: $1045 Web Price: $992.75

To Register: www.dnvtraining.com
             1-800-486-4524
             E-mail: sheq-atl@dnv.com




 2011 DATES    APRIL         26 - 28    HOUSTON, TX
               SEPTEMBER     20 - 22    ATLANTA, GA




                                                            18
Food involves personal feelings among consumers, but

Food &     the basis is always safety and confidence. Lack of food
           safety can lead to very costly product recalls and to
           brand damage – and worst case to sickness and death

Beverage   among consumers. Your company would need a good
           understanding of the food safety requirements, hazard
           assessment and risk management to cope with this
           challenge. Effective communication to stakeholders and
           appropriate training are also important.
S QF Practioner - Implementing SQ F                               British Retail Consortium
S y s t em s Tr aining (SQF)                                      I m p l e m e n t a t i o n (B R C )

This course provides participants with a detailed                 This course covers detailed requirements for
knowledge and understanding of the SQF program.                   implementing or auditing against the BRC Standard.
                                                                  Gain an in-depth and practical understanding of the
Course highlights                                                 Standard’s requirements. It will assist in formally
Develop an understanding of the SQF system, vocabulary and        developing and implementing a practical documented
food sector categories. Identify steps to develop, validate and   system to comply with the Standard’s requirements.
verify plans. Acquire knowledge and understanding of the
requirements.                                                     The course will help gain confidence in auditing and report
                                                                  writing as well as understanding how certificated audits
Who should attend                                                 against the Standard operate and how audits should be
If you will be the SQF Practioner or involved in the support      conducted.
of /or implementation of SQF, managers or senior managers
investigating benefits of SQF, food safety auditors and           Course highlights
consultants.                                                         • Development of the Standard
                                                                     • Scope and structure of the Standard
Duration:     2 days                                                 • In-depth review of the Standard’s requirement clauses
Hours:        8:30am - 5pm                                           • Interpretation and guidelines
Retail Price: $645     Web Price: $612.75                            • Protocol and certification process
                                                                     • Report writing and non-conformity classification
To Register: www.dnvtraining.com
             1-800-486-4524                                       Who should attend
              E-mail: sheq-atl@dnv.com                            General Managers, production site Technical and
                                                                  Quality Managers, Consultants, anyone dealing with the
                                                                  specification, implementation and auditing of the BRC
                                                                  Standard.

                                                                  Duration:     2 days
                                                                  Hours:        8:30am - 5pm
                                                                  Retail Price: $745     Web Price: $707.75

                                                                  To Register: www.dnvtraining.com
                                                                               1-800-486-4524
                                                                               E-mail: sheq-atl@dnv.com


 DATES 2011     APRIL          18 - 19   WASHINGTON, D.C.          DATES 2011    MAY            24 - 25   CHICAGO, IL
                MAY            9 - 10    ATLANTA, GA
                SEPTEMBER      26 - 27   HOUSTON, TX
                NOVEMBER       14 - 15   ATLANTA, GA




                                                                                                                                20
I nter nat ional Food Standard                                     Requirements and Implementation of
     I m p lem ent at ion (IFS)                                         F S S C 2 2 0 0 0 (I S O 2 2 0 0 0 & P AS 2 2 0)
     This course covers detailed requirements for implementing          This two-day course provides attendees with the
     or auditing against the IFS Standard. Gain an in-depth and         skills and knowledge needed to prepare a plan and
     practical understanding of the Standard’s requirements.            implement FSSC 22000 (ISO 22000 & PAS 220).
     It will assist in formally developing and implementing a
     practical documented system to comply with the Standard’s          Course highlights
     requirements.                                                      Gain comprehensive knowledge about FSSC 22000
                                                                        (ISO 22000 and PAS 220). Understand the relationship
     The course will help gain confidence in auditing and report        between ISO 22000 and PAS 220 and learn how to prepare,
     writing as well as understanding how certificated audits against   document, and implement an effective food safety
     the Standard operate and how audits should be conducted.           management system.

     Course highlights                                                  Who should attend
        • Development of the Standard                                   Quality Managers, food safety professionals, directors
        • Scope and structure of the Standard                           and risk management teams responsible for managing or
        • In-depth review of the Standard’s requirement clauses         conducting risk management activities.
        • Interpretation and guidelines
        • Protocol and certification process                            Duration:     2 days
        • Report writing and non-conformity classification              Hours:        8:30am - 5pm
                                                                        Retail Price: $850     Web Price: $807.50
     Who should attend
     General Managers, production site Technical and Quality            To Register: www.dnvtraining.com
     Managers, Consultants, anyone dealing with the specification,                   1-800-486-4524
     implementation and auditing of the IFS Standard.                                E-mail: sheq-atl@dnv.com

     Duration:     2 days
     Hours:        8:30am - 5pm
     Retail Price: $745     Web Price: $707.75

     To Register: www.dnvtraining.com
                  1-800-486-4524
                  E-mail: sheq-atl@dnv.com


      2011 DATES     MAY       11 - 12     ATLANTA, GA                   2011 DATES    FEBRUARY     24 - 25   ATLANTA, GA
                                                                                       MAY          19 - 20   CHICAGO, IL
                                                                                       SEPTEMBER    28 - 29   HOUSTON, TX
                                                                                       NOVEMBER     16 - 17   ATLANTA, GA




21
Additional Information


 Registration
 To register or for more information, call a Customer Service Representative at 1-800-486-4524
 or go to www.dnvtraining.com.

 Cancellations                                                  Newsletter and Periodic Updates
 Cancellations received less than two (2) weeks prior to        Sign for our eNewsletter to receive tips, upcoming course
 course date will be refunded 50% of full amount. Registrants   information, webinars and more. Go to www.dnvcert.com to
 who do not cancel and do not attend the course will not be     sign up or email ContactUs@dnv.com.
 refunded their course fee.
                                                                Discounts
 Transfers & Substitutions                                      Receive a discount if you:
 One (1) transfer permitted without charge if received by          • Register 45 days or more in advance
 DNV two (2) weeks before the course; additional transfers         • Have multiple attendees
 will incur a $100.00 fee. Substitutions accepted prior to         • Sign up online (web price)
 course at no charge.
                                                                Questions
 DNV reserves the right to cancel, reschedule or limit          Contact a training expert at 1-800-486-4524 or send an email
                                                                to ContactUs@dnv.com.
 attendance in any course to achieve a satisfactory learning
 environment. All prices are in U.S. dollars.
                                                                DNV ACADEMY
                                                                3805 Crestwood Parkway
 Onsite Training                                                Suite 200
 All DNV public courses are offered as private, on-site
                                                                Duluth, GA 30096
 training. Many clients find private training more cost-
 effective when training seven or more learners.
                                                                www.dnvtraining.com
                                                                www.dnvcert.com
 Webinars
 DNV presents webinars that focus on key issues in quality,     ContactUs@dnv.com
 environmental, safety and risk management. For a schedule,
 visit www.dnvcert.com and click on “Live Webinars”.

 Publications and Tools
 To help you achieve your training goals, we offer aides,
 textbooks and media. View the entire product selection at
 www.dnvtraining.com




                                                                                                                               22
DNV ACADEMY                                                            1-800-486-4524
3805 Crestwood Parkway                                                 ContactUs@dnv.com
Suite 200
Duluth, GA 30096


www.dnvtraining.com
www.dnvcert.com




DNV can help your organization achieve business excellence through competence development. Our effective,
interactive training can help you apply new knowledge directly in your working environment.

DNV offers a comprehensive range of training programs, which are based on our world-class expertise, research and
innovation in the field of risk management. Utilizing our broad network in more than 100 countries, we offer global knowledge
in a local context.

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Dnv academy 2011 course catalog

  • 1. Training with impact. Knowledge for use. course catalog 2011
  • 2. Knowledge. What turns risks into rewards. Companies around the globe are searching for better Awareness is the first step in changing a culture; acceptance, ways to weather the challenges of today’s business climate. that the prescribed changes are correct, is arguably the next. Buzzwords or solid business models? Sustainable companies seem to have an advantage when tackling the increasingly Whether we are discussing quality and operational global, complex and demanding risk environment where excellence throughout the supply chain, or climate change failure is not an option. and environmental measures that drive businesses toward greener and more responsible operations, knowledge fosters Training with impact – knowledge for use our ability to change. Doing the same things and expecting different results is never a good business strategy. Setting ambitious goals and strategies is easy – the difficult part is to realize them through the persons who are your organization.
  • 3. DNV offers professional training. Our expertise comes from Our fully transportable learning environment is achieved some 8,600 dedicated employees located in 100 countries by using real-life cases, hands on group work and sharing worldwide. More than trainers, they are business people, experiences and best practices. As our trainers are also engineers, managers, trades people; they are the people who working professionals – delivering certification, verification, have previously achieved business goals of their own and can assessment and risk management services – you will benefit help you do the same. from their first-hand expertise and experience. Our diverse portfolio includes: • Quality management • Operational excellence Accreditation and Internationally Accepted Standards • Safety and health management Many of our auditing courses are accredited by the • Food safety management International Register of Certificated Auditors (IRCA). • Environment and energy management • Corporate responsibility IRCA-certified courses provide internationally recognized and honored Certificates of Training to successful course Global knowledge in a local context. participants. Additionally, some markets host courses We are where you are. On any continent, we can deliver accredited by the IT Service Management Forum a global service within your specific cultural context. (itSMF). We also work with many local bodies recognized Our commitment to global training is your assurance that in their specific markets. our training services are derived from the same methodology Our unparalleled safety management training is and educational concepts, enabling DNV to deliver anchored in ISRSTM, the world-renown standard for a consistent service across borders. measuring and improving sustainable safety management systems. Based on the long established International DNV’s world of experience can be brought to your Safety Rating System, DNV’s safety training portfolio boardroom or training facility. All of our publicly offered stands alone as the most practical and proven training courses may be presented at your site. You can choose from for controlling workplace risks and improving risk our extensive library of training programs or we can performance. tailor-make one to fit your company’s specific needs. Awareness is the first step in changing a culture
  • 4. DNV Business Assurance Title – customer challenge(s) Title: Summarize the challenge(s) that the customer faced. Sub-title – Value delivered from the customer’s perspective What: Describe the situation/problem(s) the CUSTOMER was facing that triggered the DNV involvement. Title: Personalise the sub-title capturing the achieved DNV should not be mentioned at all in this section. result(s). Length: Approximately 50-60 words. What: Summarize how the CUSTOMER benefited from what we did. Try to highlight tangible results. Dunt in vel essequa mcortio odigna consequi bla faccum zzrillutpat, quat. Um adigna faciliquat num vero od tem non Length: Approximately 30-35 words. ulput wis aut aut augait wis nulputpatum dolortin ut vulla feui tie dolorercipit ut aut nisim nostie del utat ver in hendi- Uscip et ut verosto doloreet, velenit, vel utpatem vel et autet amet at, vercing essi. nullupt atisissed tin veriusc iliquat velit, quisi tat la adio od- Et la faccum il faci tem dolendi psumsan ulluptat in ullamco- olor sit ip euis at, qui te velit iurem quamet veliquis exerostin num num dio diamet, vulputpatuer si. volobore magna. Sub-title – What have we done? Sub-title: Personalise the sub-title summarising the essence of DNV’s involvement. What: Describe how DNV helped the CUSTOMER solve the problem(s) highlighted in the above section. A) List what we found. B) Outline what we suggested to solve the problem and, if relevant, additional suggestions made. Length: Approximately 60-70 words. Uscip et ut verosto doloreet, velenit, vel utpatem vel et autet nullupt atisissed tin veriusc iliquat velit, quisi tat la adio odolor sit ip euis at, qui te te velit iurem quamet veliquis exerostin volobore magna facilit, commy nulputet ing elit dolorpe riliquam, core et alit ullaore feuguer sequipis aliquis am volobortis ex eugait acip el dolummy nosto dunt la conse magna facipiscil ilismodio core molore dolut ipit lor sed.
  • 5. Training Courses Quality & Operational Excellence .........................5-10 Health & Safety ....................................................11-16 Energy & Environment .........................................17-18 Food & Beverage ...................................................19-21 Registration and Additional Information ................22
  • 6. Customers today consider your company’s total Quality & performance. The tolerance for quality problems is, however, less than ever. Having an effective quality management system in place can improve your Operational company’s quality processes and overall performance. Developing your skills and competence in this area is an Excellence important part of this journey.
  • 7. Excellence is an art won by training and habituation. We do not act rightly because we have virtue or excellence, but we rather have those because we have acted rightly. We are what we repeatedly do. Excellence, then, is not an act but a habit. ~ Aristotle
  • 8. I SO 9001 Fou ndation & Internal Q MS I S O 9 0 0 1 I R C A-C e r t i f i e d Q MS Au d i t o r / A udit or L e a d Au d i t o r This 3-day course trains potential internal auditors This course is designed to provide participants with the in the principles and practices of QMS auditing in a knowledge and skills required to perform first, second manner compatible with ISO 9001:2008 or equivalent and third party audits of management systems against standards, in accordance with the guidance provided in ISO 9001, in accordance with the guidance provided ISO 19011. in ISO 19011. This course is certificated by the IRCA Governing Board (Certification ref: A17061) and satisfies Who should attend the formal training requirements for individuals seeking This course is recommended for anyone performing internal registration under IRCA and IATCA Auditor Certification audits of a quality management system. No prior knowledge Schemes. of auditing, quality management systems or ISO 9001:2008 is required prior to attending this course. Who should attend Anyone intending to perform audits of a quality management Course highlights system. It is recommended that the participants have a basic knowledge of the requirements of ISO 9001:2008 before they • Management system elements attend this course. • Internal audits - why and what? • Audit preparation Course highlights • Audit conduct • Management system - what and why? • Audit reporting and follow up • What is an audit and why is it necessary? • The process approach Duration: 3 days • ISO 9001 purpose and requirements Hours: 8:30am - 5pm • Plan an audit Retail Price: $1045 Web Price: $992.75 • Audit conduct To Register: www.dnvtraining.com • Audit reporting and follow up 1-800-486-4524 E-mail: sheq-atl@dnv.com Duration: 5 days Hours: 8:30am - 5pm Retail Price: $1595 Web Price: $1515.25 To Register: www.dnvtraining.com 1-800-486-4524 E-mail: sheq-atl@dnv.com 2011 DATES JANUARY 25 - 27 HOUSTON, TX 2011 DATES JANUARY 17 - 21 LONG BEACH, CA MARCH 22 - 24 LONG BEACH, CA MARCH 7 - 11 HOUSTON, TX APRIL 12 - 14 HOUSTON, TX MAY 2-6 LONG BEACH, CA JUNE 7-9 ATLANTA, GA JUNE 27 - JULY 1 HOUSTON, TX JULY 19 - 21 HOUSTON, TX AUGUST 8 - 12 ATLANTA, GA SEPTEMBER 27 - 29 LONG BEACH, CA SEPTEMBER 12 - 16 HOUSTON, TX OCTOBER 25 - 27 HOUSTON, TX DECEMBER 5-9 HOUSTON, TX 7
  • 9. Effective Root Cause Analysis f o r I n t e g r a t e d Ma n a g e m e n t S y s t e ms Cor r ect ive/Preventive Actions This course provides you with the opportunity to This course explores the ISO 9001 QMS requirements learn the fundamentals of management systems for corrective and preventive actions. integration; especially those based on the ISO 9001, ISO 14001, and OHSAS 18001 families of international The essence of a quality management system is to improve standards. customer satisfaction, which should improve business results. A properly designed and implemented corrective/ preventive action system is an important key to achieving Course highlights these results. • What is management systems integration? • The reasons/perspectives for management systems Who should attend integration Quality professionals, marketing, engineering, • The benefits and risks of integrating an organization’s manufacturing executives, managers, supervisors, audit quality, environmental, and safety management systems team leaders and members. • Identify reasons for and benefits and risks of integrating Course highlights your organization’s quality, environmental, and/or safety • Interactive group exercises management systems • Systematic approach for implementing corrective and • Understand and be able to explain the similarities and preventive actions differences among systems • Discover how to avoid common pitfalls to problem • Build your own systems integration roadmap using the solving • Learn how to ensure that problems are permanently PDCA (plan, do, check, act) model and DNV’s integrated resolved systems processes Duration: 1 day Hours: 8:30am - 5pm Duration: 3 days Retail Price: $345 Web Price: $327.75 Hours: 8:30am - 5pm Retail Price: $1045 Web Price: $992.75 To Register: www.dnvtraining.com 1-800-486-4524 To Register: www.dnvtraining.com E-mail: sheq-atl@dnv.com 1-800-486-4524 E-mail: sheq-atl@dnv.com 2011 DATES JANUARY 28 HOUSTON, TX 2011 DATES OCTOBER 18 - 20 ATLANTA, GA MARCH 25 LONG BEACH, CA APRIL 15 HOUSTON, TX JUNE 10 ATLANTA, GA JULY 22 HOUSTON, TX SEPTEMBER 2 LONG BEACH, CA 9 PHOENIX, AZ 30 LONG BEACH, CA OCTOBER 28 HOUSTON, TX 8
  • 10. AS9100C Aerospace QMS Interna l P r o j e ct a n d R i s k Ma n a g e m e n t Audit or The course includes auditor qualifications, audit This course provides key elements in managing a planning, proper auditing techniques, and effective project in accordance with AS9100C requirements. reporting of audit results. Practical exercises in applying the AS9100C standard are used to develop Who should attend and hone auditing skills. This course includes the Directors/process managers, supervisors, project AS9100C Foundation Course for a complete learning managers, risk management teams, quality professionals, experience. those overseeing implementation, maintenance, and/or continual improvement of the quality management system. Who should attend Directors/managers, supervisors, audit teams, quality Key questions addressed: professionals, anyone managing or conducting • What is the requirement for project management in the internal audits to the AS9100C standard, overseeing AS9100C Standard? implementation, system maintenance, and/or continuous • How do we define the term project management? improvement of the quality management system. • What are the typical approaches to project management? • What are the issues concerning project management? Duration: 3 days • What is the requirement for risk management in the Hours: 8:30am - 5pm AS9100C Standard? Retail Price: $1045 Web Price: $992.75 • What are the typical approaches to risk management? • What are the stages in the risk management process? To Register: www.dnvtraining.com 1-800-486-4524 Duration: 1 day E-mail: sheq-atl@dnv.com Hours: 8:30am - 5pm Retail Price: $345 Web Price: $327.75 To Register: www.dnvtraining.com 1-800-486-4524 E-mail: sheq-atl@dnv.com 2011 DATES MARCH 1-3 LONG BEACH, CA 2011 DATES MARCH 4 LONG BEACH, CA JUNE 14 - 16 LONG BEACH, CA JUNE 17 LONG BEACH, CA AUGUST 30 - SEPT 1 LONG BEACH, CA NOVEMBER 11 LONG BEACH, CA SEPTEMBER 6-8 PHOENIX, AZ NOVEMBER 8 - 10 LONG BEACH, CA 9
  • 11. Aerospace Auditor Transition (A A T T ) AS 9 1 0 0 C T r a n s i t i o n - AS9100 4-day Training/Evaluat i o n and Exam in ation This course is designed to assist organizations in better understanding the differences between AS9100B EXTREMELY IMPORTANT: and AS9100C, so they can prepare themselves for the The AS9100 online component must be successfully transition audits with their respective Certification completed before attending the instructor-led Bodies. component. All participants must present, either a Certificate of Completion of the online training Through guided lecture and interactive exercises, attendees will comprehend the key changes being introduced in module, OR a passing score of 90% on both initial Revision C of AS9100, so they can implement necessary examinations. changes at their respective organizations. The Instructor-led AS9100 AATT is a four day class that Day one: guides aerospace auditors on how to audit to aviation, • Brief overview of the IAQG, AAQG and the Industry Controlled Other Party (ICOP) Certification Scheme space & defense organizations against AS9100C, with a • Key Changes to AS9100C and the rationale for the process-based approach utilizing the new AS9101 Revision changes D. Along with the training there is a continual evaluation • Management of special requirements, critical items of the trainees paying close attention to his/her active and key characteristics participation, role play, and case study exercises. The Day two: fourth day includes Online Final Examinations (which will • Risk Management require a laptop computer capable of internet access) and • Project Management an oral assessment. • Being audited through AS9101D o Assessment of Process Effectiveness Topics include pre-audit and stage 1, audit planning, o Objective Evidence Record auditing top management, process owners and trails, It is highly recommended that the people attending this class conclusions, reporting and certification requirements. have a working knowledge of AS9100B. There will be a final exam on the fourth day. Duration: 2 days Duration: 5 days Hours: 8:30am - 5pm Hours: 8:30am - 5pm Retail Price: $845 Web Price: $802.75 Retail Price: $1995 Web Price: $1895.25 To Register: www.dnvtraining.com To Register: www.dnvtraining.com 1-800-486-4524 1-800-486-4524 E-mail: sheq-atl@dnv.com E-mail: sheq-atl@dnv.com 2011 DATES FEBRUARY 2-3 LONG BEACH, CA 23 - 24 LONG BEACH, CA 2011 DATES MARCH 21 - 25 HOUSTON, TX MARCH 16 - 17 PHOENIX, AZ JUNE 20 - 24 LONG BEACH, CA 30 - 31 SEATTLE, WA AUGUST 22 - 26 HOUSTON, TX APRIL 27 - 28 LONG BEACH, CA NOVEMBER 7 - 11 HOUSTON, TX MAY 25 - 26 SAN DIEGO, CA JULY 20 - 21 SEATTLE, WA OCTOBER 26 - 27 SANTA ANA, CA DECEMBER 1-2 DALLAS, TX 10
  • 12. Your company is expected to reduce the risks of harm to Health & Safety your employees by managing safety and health in a professional way. A safe and good work environment will reduce accidents and incidents. It will also encour- age your employees to perform to their best, and make them stay in your company. This will in turn improve the financial results.
  • 13. OHSAS 18001 Internal Auditor f o r O HS AS 1 8 0 0 1 I R C A-C e r t i f i e d Au d i t o r / OH&S Management Systems L e a d Au d i t o r This course is designed to enable participants to gain This course equips professionals with the knowledge a practical knowledge of the OHSAS 18001 standard and skills required to perform audits of occupational and health & safety system certification audits as per health & safety management systems using principles ISO 19011 and also to effectively participate in the of ISO 19011. implementation of requirements. This 3-day course includes the 1-day Foundation Course Who should attend and the 2-day Internal Auditor Course, and is designed All levels of management, consultants, internal auditors. to provide an understanding of the audit as a tool in the development and improvement of your business. Course highlights • Management systems - why & what? Who should attend • Risk management system approach All levels of management, consultants, internal auditors, • OHSAS 18001 standard interpretation etc., those involved in OH&S management systems, those • Key national OH&S legislation responsible for developing and implementing plans of • Monitoring OH&S performance auditing. • Audit process • Auditing skills Course highlights • Implementation of management systems Duration: 5 days • Risk management system approach Hours: 8:30am - 5pm (Mon.-Fri.) • Planning audit process Retail Price: $1595 Web Price: $1515.25 • Conducting auditing To Register: www.dnvtraining.com • Interview skills 1-800-486-4524 • Report writing E-mail: sheq-atl@dnv.com Duration: 3 days Hours: 8:30am - 5pm Retail Price: $1045 Web Price: $992.75 To Register: www.dnvtraining.com 1-800-486-4524 E-mail: sheq-atl@dnv.com 2011 DATES MAY 17 - 19 ATLANTA, GA 2011 DATES AUGUST 15 - 19 ATLANTA, GA AUGUST 30 - SEPT 1 HOUSTON, TX NOVEMBER 14 - 18 ATLANTA, GA 12
  • 14. I ncident Prevention Using Practic a l I n ci d e n t I n v e s t i g a t i o n Ris k A s s es s ment This course provides participants with a thorough This course is designed to help enhance and understanding of an effective incident investigation expand the loss control management system of an process and practice applying proven tools and organization. techniques. It is built around an actual, robust case study providing real-world experience. This course helps you to understand and assimilate basic risk concepts, and learn an effective semi-quantitative Emphasis is placed on pre-accident planning and (group) risk assessment technique. Emphasis will be preparation, evidence gathering, the methodologies of placed on skills needed in participating and leading risk root cause analysis, and provides guidelines for developing assessments. Your facilitation skills will be enhanced, and remedial actions. Incident Investigation covers the skills you will gain the confidence and commitment to put the needed to conduct systematic accident investigations. skills and tools to work. Who should attend Who should attend Investigation team leaders, site safety managers, Investigation team leaders, site safety managers, production managers, safety management coordinators, production managers, environmental managers, safety and safety professionals responsible for incident management coordinators and safety professionals. investigation and risk management. Course highlights Course highlights • Practical Risk Assessment • Causes and effects of loss • Group Risk Assessment - a semi-quantitative method • Establishing reporting and investigation procedures • Risk Assessment and Management of Change • Addressing public relations • Simple Risk Assessment • Recording the accident scene • Risk Controls • Uses of photography and mapping • Techniques for effective interviewing and more Duration: 2 days Duration: 3 days Hours: 8:30am - 5pm Hours: 8:30am - 5pm Retail Price: $695 Web Price: $660.25 Retail Price: $1045 Web Price: $992.75 To Register: www.dnvtraining.com To Register: www.dnvtraining.com 1-800-486-4524 1-800-486-4524 E-mail: sheq-atl@dnv.com E-mail: sheq-atl@dnv.com 2011 DATES MARCH 31 - APR 1 CALGARY, AB 2011 DATES FEBRUARY 15 - 17 HOUSTON, TX AUGUST 25 - 26 CALGARY, AB MARCH 28 - 30 CALGARY, AB DECEMBER 1-2 CALGARY, AB MAY 24 - 26 ATLANTA, GA AUGUST 22 - 24 CALGARY, AB 23 - 25 HOUSTON, TX OCTOBER 4-6 ATLANTA, GA NOVEMBER 28 - 30 CALGARY, AB 13
  • 15. Moder n Safety Management This course is the most widely attended safety Duration: 4 days management course of its kind in the world. Based on Hours: 8:30am - 5pm proven principles of safety and risk management, this Retail Price: $1195 Web Price: $1135 course provides participants with the fundamental To Register: www.dnvtraining.com concepts, techniques and applications for a practical, 1-800-486-4524 proactive approach to managing risks and controlling E-mail: sheq-atl@dnv.com losses. 2011 DATES JANUARY 31 - FEB 3 CALGARY, AB Who should attend FEBRUARY 8 - 11 HOUSTON, TX Safety, loss control and risk management professionals, MARCH 14 - 17 CALGARY, AB supervisors and other operating managers with safety APRIL 5-8 ATLANTA, GA responsibilities. 11 - 14 CALGARY, AB MAY 9 - 12 CALGARY, AB Course highlights JUNE 13 - 16 CALGARY, AB • Understanding risk: the key to successful JULY 18 - 21 CALGARY, AB safety management AUGUST 15 - 18 CALGARY, AB • Causes, effects & control of loss 16 - 19 HOUSTON, TX • Emergency planning & preparedness SEPTEMBER 12 - 15 CALGARY, AB • Managing the occupational health system OCTOBER 24 - 27 CALGARY, AB • Accident/incident investigation NOVEMBER 1-4 ATLANTA, GA • Safe behavior management 14 - 17 CALGARY, AB • Selling your safety plan to management DECEMBER 6-9 CALGARY, AB 14
  • 16. m s m 2 ... B uilding Y our Risk Ma n a g i n g C o n t r a ct o r S a f e t y Competence This course examines the need for managing safety in This course provides an understanding of essential contractual relationships. It provides an opportunity risk management concepts and techniques to for participants to think critically about their own enhance health, safety, environmental and business organization’s contractor control program. Through performance. the use of interactive workshops and calibration groups, participants apply the ideas to their particular Who should attend program needs. Leaders at all organizational levels, HSE and business risk professionals, all leaders with risk management Who should attend responsibilities in any organization, as well as ISRSTM Contract or subcontract administrators, project managers, subscribers. purchasing managers, major contractors, and safety/loss control professionals. Anyone desiring knowledge of how Course highlights to effectively manage contractor safety will benefit. • Understand the processes and activities for managing risks, controlling loss, and optimizing opportunity Course highlights • Apply fundamental concepts and principles to design, Day one develop, and implement effective risk management • Need for managing safety in contractual relationships systems • Fundamental concepts of loss control management • Apply practical tools for risk identification, evaluation, • Introduction of the “Y” Model Calibration Groups and control • Risk identification and assessment prior to bid offering • Have a better and deeper understanding of behavior • Bid invitation preparation management concepts and techniques • Be a more effective leader within their respective Day two organizations in the continual improvement of health, • The contractor selection process safety, environmental, quality, and business performance • Contractor performance measurement and monitoring • Contract close-out and turnover Duration: 3 days • Contract termination Hours: 8:30am - 5pm • Action plan development Retail Price: $1045 Web Price: $992.75 • Emergency planning and preparedness To Register: www.dnvtraining.com 1-800-486-4524 Duration: 2 days E-mail: sheq-atl@dnv.com Hours: 8:30am - 5pm Retail Price: $695 Web Price: $660.25 To Register: www.dnvtraining.com 2011 DATES MARCH 21 - 23 CALGARY, AB 1-800-486-4524 NOVEMBER 7-9 CALGARY, AB E-mail: sheq-atl@dnv.com 2011 DATES MARCH 24 - 25 CALGARY, AB NOVEMBER 24 - 25 CALGARY, AB 15
  • 17. Saf et y Man agement Systems Au d i t i n g This course provides attendees with the critical competencies necessary to effectively assess their organization’s health and safety management systems. Safety performance can and must be measured – and not simply in terms of loss indices. The course also includes an overview of recognized standards for safety management systems, select DNV criteria and technology. Emphasis is placed on the practice of proper audit methodology, and effective action planning for process improvement. Who should attend Safety and health professionals and team leaders who wish to learn current audit standards, methodologies and techniques for effectively assessing their organization’s safety performance. Course highlights • Understanding the need • Defining your audit criteria • Pre-audit process • Case study/audit simulation/report writing • Post-audit process - The auditor’s role after the audit • Verification information • Demeanor of the auditor • Writing the report Duration: 3 days Hours: 8:30am - 5pm Retail Price: $1045 Web Price: $992.75 To Register: www.dnvtraining.com 1-800-486-4524 E-mail: sheq-atl@dnv.com 2011 DATES NOVEMBER 21 - 23 CALGARY, AB 16
  • 18. Public concern on environment and energy issues, strict- Energy & er environmental legislation and increased media atten- tion result in more pressure on the businesses. In the coming years, companies which do not respond to these Environment issues will find it difficult to operate. Good environmen- tal management and energy efficiency will respond to the pressure from the stakeholders, reduce waste and energy use, enhance the reputation and improve the marketing potential.
  • 19. ISO 14001 Foundation & Internal EMS Auditor This course introduces Internal Environmental Management System (EMS) auditors to the tools and techniques of conducting effective internal audits. It focuses on a risk-based approach to EMS auditing and the means of delivering findings with impact. This 3-day ISO 14001:2004 course includes 1-day of Interpretation (Foundation) insight and knowledge and a 2-day Internal Auditor course, designed to provide an understanding of the audit as a tool in the development and improvement of your business. Who should attend Delegates wishing to become internal EMS auditors. A prerequisite is that participants already possess some working knowledge of ISO 14001 and key environmental management issues. Course highlights • A very brief overview of management systems & ISO 14001 • The role of internal EMS audits • Planning and conducting an internal audit • Collecting and analyzing evidence • Reporting the results of an internal audit Duration: 3 days Hours: 8:30am - 5pm Retail Price: $1045 Web Price: $992.75 To Register: www.dnvtraining.com 1-800-486-4524 E-mail: sheq-atl@dnv.com 2011 DATES APRIL 26 - 28 HOUSTON, TX SEPTEMBER 20 - 22 ATLANTA, GA 18
  • 20. Food involves personal feelings among consumers, but Food & the basis is always safety and confidence. Lack of food safety can lead to very costly product recalls and to brand damage – and worst case to sickness and death Beverage among consumers. Your company would need a good understanding of the food safety requirements, hazard assessment and risk management to cope with this challenge. Effective communication to stakeholders and appropriate training are also important.
  • 21. S QF Practioner - Implementing SQ F British Retail Consortium S y s t em s Tr aining (SQF) I m p l e m e n t a t i o n (B R C ) This course provides participants with a detailed This course covers detailed requirements for knowledge and understanding of the SQF program. implementing or auditing against the BRC Standard. Gain an in-depth and practical understanding of the Course highlights Standard’s requirements. It will assist in formally Develop an understanding of the SQF system, vocabulary and developing and implementing a practical documented food sector categories. Identify steps to develop, validate and system to comply with the Standard’s requirements. verify plans. Acquire knowledge and understanding of the requirements. The course will help gain confidence in auditing and report writing as well as understanding how certificated audits Who should attend against the Standard operate and how audits should be If you will be the SQF Practioner or involved in the support conducted. of /or implementation of SQF, managers or senior managers investigating benefits of SQF, food safety auditors and Course highlights consultants. • Development of the Standard • Scope and structure of the Standard Duration: 2 days • In-depth review of the Standard’s requirement clauses Hours: 8:30am - 5pm • Interpretation and guidelines Retail Price: $645 Web Price: $612.75 • Protocol and certification process • Report writing and non-conformity classification To Register: www.dnvtraining.com 1-800-486-4524 Who should attend E-mail: sheq-atl@dnv.com General Managers, production site Technical and Quality Managers, Consultants, anyone dealing with the specification, implementation and auditing of the BRC Standard. Duration: 2 days Hours: 8:30am - 5pm Retail Price: $745 Web Price: $707.75 To Register: www.dnvtraining.com 1-800-486-4524 E-mail: sheq-atl@dnv.com DATES 2011 APRIL 18 - 19 WASHINGTON, D.C. DATES 2011 MAY 24 - 25 CHICAGO, IL MAY 9 - 10 ATLANTA, GA SEPTEMBER 26 - 27 HOUSTON, TX NOVEMBER 14 - 15 ATLANTA, GA 20
  • 22. I nter nat ional Food Standard Requirements and Implementation of I m p lem ent at ion (IFS) F S S C 2 2 0 0 0 (I S O 2 2 0 0 0 & P AS 2 2 0) This course covers detailed requirements for implementing This two-day course provides attendees with the or auditing against the IFS Standard. Gain an in-depth and skills and knowledge needed to prepare a plan and practical understanding of the Standard’s requirements. implement FSSC 22000 (ISO 22000 & PAS 220). It will assist in formally developing and implementing a practical documented system to comply with the Standard’s Course highlights requirements. Gain comprehensive knowledge about FSSC 22000 (ISO 22000 and PAS 220). Understand the relationship The course will help gain confidence in auditing and report between ISO 22000 and PAS 220 and learn how to prepare, writing as well as understanding how certificated audits against document, and implement an effective food safety the Standard operate and how audits should be conducted. management system. Course highlights Who should attend • Development of the Standard Quality Managers, food safety professionals, directors • Scope and structure of the Standard and risk management teams responsible for managing or • In-depth review of the Standard’s requirement clauses conducting risk management activities. • Interpretation and guidelines • Protocol and certification process Duration: 2 days • Report writing and non-conformity classification Hours: 8:30am - 5pm Retail Price: $850 Web Price: $807.50 Who should attend General Managers, production site Technical and Quality To Register: www.dnvtraining.com Managers, Consultants, anyone dealing with the specification, 1-800-486-4524 implementation and auditing of the IFS Standard. E-mail: sheq-atl@dnv.com Duration: 2 days Hours: 8:30am - 5pm Retail Price: $745 Web Price: $707.75 To Register: www.dnvtraining.com 1-800-486-4524 E-mail: sheq-atl@dnv.com 2011 DATES MAY 11 - 12 ATLANTA, GA 2011 DATES FEBRUARY 24 - 25 ATLANTA, GA MAY 19 - 20 CHICAGO, IL SEPTEMBER 28 - 29 HOUSTON, TX NOVEMBER 16 - 17 ATLANTA, GA 21
  • 23. Additional Information Registration To register or for more information, call a Customer Service Representative at 1-800-486-4524 or go to www.dnvtraining.com. Cancellations Newsletter and Periodic Updates Cancellations received less than two (2) weeks prior to Sign for our eNewsletter to receive tips, upcoming course course date will be refunded 50% of full amount. Registrants information, webinars and more. Go to www.dnvcert.com to who do not cancel and do not attend the course will not be sign up or email ContactUs@dnv.com. refunded their course fee. Discounts Transfers & Substitutions Receive a discount if you: One (1) transfer permitted without charge if received by • Register 45 days or more in advance DNV two (2) weeks before the course; additional transfers • Have multiple attendees will incur a $100.00 fee. Substitutions accepted prior to • Sign up online (web price) course at no charge. Questions DNV reserves the right to cancel, reschedule or limit Contact a training expert at 1-800-486-4524 or send an email to ContactUs@dnv.com. attendance in any course to achieve a satisfactory learning environment. All prices are in U.S. dollars. DNV ACADEMY 3805 Crestwood Parkway Onsite Training Suite 200 All DNV public courses are offered as private, on-site Duluth, GA 30096 training. Many clients find private training more cost- effective when training seven or more learners. www.dnvtraining.com www.dnvcert.com Webinars DNV presents webinars that focus on key issues in quality, ContactUs@dnv.com environmental, safety and risk management. For a schedule, visit www.dnvcert.com and click on “Live Webinars”. Publications and Tools To help you achieve your training goals, we offer aides, textbooks and media. View the entire product selection at www.dnvtraining.com 22
  • 24. DNV ACADEMY 1-800-486-4524 3805 Crestwood Parkway ContactUs@dnv.com Suite 200 Duluth, GA 30096 www.dnvtraining.com www.dnvcert.com DNV can help your organization achieve business excellence through competence development. Our effective, interactive training can help you apply new knowledge directly in your working environment. DNV offers a comprehensive range of training programs, which are based on our world-class expertise, research and innovation in the field of risk management. Utilizing our broad network in more than 100 countries, we offer global knowledge in a local context.