Details about TQM

1. Prepared By :-
1
D-25 Ajit Satpute
(11920083)
D-26 Gajanan Selukar
(11811276)
D-27 Ahmed Shah
(11920152)
D-28 Dev Shah
(11920212)
D-29 Ritwik Shah
(11810721)

2. Table of Content
Sr No Topic Slide No
1 What is Quality 3
2 Type of Quality 4
3 Total Quality Management 8
4 Principles of TQM 9
5 Traditional Method V/S TQM 10
5 Quality Control 11
6 Objective of Quality Control 12
7 TQM Techniques 14
8 Advantages of TQM 19
9 Limitations of TQM 20
10 Applications of TQM 21 2

3. What is Quality ? • Definition : Quality is
the degree to which an
object or entity (e.g.,
process, product, or
service) satisfies a
specified set of
attributes or
requirements.
• Quality is a degree of
excellence.
• Fitness for purpose.
3

4. TypesofQuality
Quality
Quality of
Design
Quality of
Conformance
Quality of
Performance
4

5. QualityofDesign
• “The quality specified by design engineer, on behalf of customer".
• closed tolerances to basic size of component to be manufactured ,higher quality of
design.
• Example : part of tolerance ± 0.001 have better quality of design than tolerance of ± 0.01
Factor governing Quality of Design:
 Types of customers in the market.
 Intended life, environmental condition, reliability.
 Specific requirements .
 Economical considerations with Profit to company.
5

6. QualityofConformance
• How well the manufactured product conforms to the 'quality of design'.
• sampling methods and statistical techniques used to analyze the quality .
Factors Governing Quality of Conformance :
 Appropriate process selection and adequate process control.
 Trained and experienced operators.
 Effective inspection program.
 Feedback.
 Proper care should be taken in transportation and storage .
6

7. QualityofPerformance
Related to performance of component.
Factors Governing Quality of Performance :
 Quality of design
 Quality of conformance.
7

8. Total Quality Management(TQM)
“TQM is a management
approach for an organization,
centered on quality, based on
the participation of all its
members and aiming at long-
term success through customer
satisfaction and benefits to all
members of the organization
and to the society. (ISO)
8

9. Principles of
TQM
9
Communication

10. Traditional Methods V/S TQM
QUALITY ELEMENT TRADITIONAL METHOD TQM
DEFINITION PRODUCT-ORIENTED CUSTOMER-ORIENTED
PRIORITIES SECOND TO SERVICE AND COST FIRST AMONG EQUALS OF SERVICE & COST
DECISIONS SHORT-TERM LONG-TERM
EMPHASIS DETECTION PREVENTION
REPONSIBILITY QUALITY CONTROL EVERYONE
PROBLEM SOLVING MANAGERS TEAMS
MANAGER’S ROLE PLAN, ASSIGN, CONTROL, & ENFORCE DELEGATE, COACH, FACILITATE & MENTOR
10

11. Quality Control
Quality control can be defined by
various definitions
It is the systematic control of
factors that affect the quality of
the product
It is also an entire collection of
activities which will ensure that
the operation or process will
produce optimum quality of
product at minimum price
11

12. Objectives of
Quality
Control
Evaluation of quality standards of incoming materials,
product in actual manufacture and outgoing product.
Judging the conformity of the process of the
established standard
Evaluation of optimum quality obtainable at minimum
cost
Developing procedures for good vender-vendee
relations
Improve quality and productivity by process control
Make use of automated processes
12

13. Quality Assurance
The terms ‘quality assurance’ and
‘quality control’ are often used
interchangeably to refer ways to
ensuring the quality of product.
Quality assurance is way of preventing
mistakes and defects in manufactured
product and avoiding problems when
delivering products and services to
customer.
13

14. TQM Techniques
Brainstorming
PDCA Cycle
Ishikawa Diagram
Data Collection
14

15. Brainstorming
Brainstorming is a group
technique which is used to
generate large number of ideas in
a short period of time.
The group consists of 4-12
members.
The ideas are contributed by the
members which are used for
finding a possible solution for a
problem.
15

16. PDCA Cycle
 Plan:- Objectives &
processes required to
deliver the desired results.
 Do :- Test potential solutions
for the objectives.
 Check :- The data are
analyzed and compared with
the expected outcome to
see the similarities or
differences.
 Act :-Implement the Best
Solution.
16

17. Ishikawa Diagram
It is used in product design
and quality management
to identify potential factors
causing defects.
The defect is shown as the
fish's head.
The causes are shown as
fishbones.
The causes are branched
off to sub-branches for
root-causes.
17

18. Data Collection
It is the collection of the required information in figures for statically analysis of the problem
18
Check List
Check Sheet
Data Sheet

19. Advantages of
TQM
Cost reduction.
Productivity improvement.
Customer satisfaction.
Defect reduction.
Morale.
19

20. Disadvantages of TQM
TQM is
expensive to
implement.
Takes years to
show results.
Discourages
creativity.
Demands a
change in
culture.
20

21. Applications
of TQM
REDUCING PRODUCTS
AND SERVICE COSTS.
MEETING CUSTOMER
REQUIREMENTS.
REDUCING DEVELOPMENT
CYCLE TIMES.
JUST IN TIME/DEMAND
FLOW MANUFACTURING.
21

22. References
• Engineering Metrology by R.K Jain
• Engineering Metrology by I.C. Gupta
• Singh, Binod & Jha, A. & Kumar, V.. (2010). A
Holistic Approach to Quality Success in Tata Steel.
Journal of Computational Intelligence in
Bioinformatics (JCIB). 3. 11-20.

23. Thank you
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