This document outlines the principal accountabilities and specific activities of a role. The role is responsible for 7 key areas: 1) Analyzing and improving business processes for efficiency. 2) Monitoring business process performance to ensure continuity. 3) Coordinating business process re-engineering to enhance service delivery. 4) Developing revenue collection targets. 5) Coordinating analysis and segmentation of taxpayers. 6) Coordinating data analysis to inform performance and decision making. 7) Planning and managing staff performance and development. Specific activities are listed under each area and include gathering requirements, analyzing processes, setting targets, reviewing reports, and developing staff.

1. PRINCIPALACCOUNTABILITIES SPECIFICACTIVITIES
1. Analyze,reviewandimprove
businessprocessestoenhance
efficiencyinoperations
Gather relevantinformationanddraftuserrequirementsforprocess
developmentthatspecifythe flow of the process.
Developthe UserRequirementsSpecificationsDocumentand
submittothe line managerforreview andapproval.
Liaise withvariousinternal andexternal stakeholderstogetinputin
the processdevelopment.
Analyze processesandtheir performance anddetermineareasthat
needimprovement.
Studycurrentprocessesandidentifychallengesfacedinliaisonwith
usersof the process.
2. Monitor the performance of
businessprocessestoensure
continuityandenhance efficiency
Respond toinquiries,queriesonprocesses/ticketsreceivedfrom
the service desk.
Analyze processissues/errors,establishcausesandrecommend
measuresforimprovement
Coordinate stationvisits/inspectprocessperformance andcarryout
a needsassessment
Review stationvisitreportsonprocessperformance.
Analysis/review processusage andestablishenhancementsto
improve operations
Analyze queriesfromstakeholdersanddesignsolutionstothe
problemsidentified.
Supportbothinternal and external clientsonthe newlydesignedor
improvedprocessesduringimplementation.
3. Coordinate the businessprocess
re-engineeringinordertoenhance
service deliveryinthe department
Analyze requirementsanddevelopnew businessprocesses.
Review processesthataligntothe new developmentsasandwhenit
requires.
Identifyandliaisewithkeystakeholderstocompilerequirementsfor
developingnew processesandtheirimpact.
Developandmonitorimplementationplansfornew business
processes
Roll outnew businessprocessesinline withthe implementation
plan.
Coordinate trainingof trainersandsensitizationsonnewbusiness
processes;andqualityassure trainingmaterial tobe used.
4. Developrevenuecollectiontargets
for differentstationstoinformand
facilitate revenue collection
Supervise the analysisof the financialyear’scollectiontargetversus
performance reports.
Coordinate the meetingsforsettingandallocatingrevenue
collectiontargetsandgetinputsfrom differentstakeholders

2. Review andqualityassure allocatedtargetstothe differentstations
pertax type as setby MoFPED and submittothe line management
for furthermanagement.
Monitorthe quarterlyperformance of stationsagainsttargetsset
and review appropriately.
5. Coordinate the Analysisand
Segmentationof tax payersaccording
to departmental guidelines
Continuallyanalyze tax payerbusinessvolumes,paymentsinthe
system, andcategoryof the taxpayers.
Supervise the categorizationof the tax payersaccordingthe
managementguidelines/Businessvolumes.
Review andqualityassure the tax payersegmentationreportand
sendto the line managerforapproval
Ensure approvedtax payersegmentationlistsare uploadedonthe
Webportal
Respondtoany queries,bothfrominternal &externaluser,
resultingfromthe movement/segmentationof taxpayers
6. Coordinate the dataAnalysis
functioninthe divisiontoinform
performance andsupportDecision
making
Receive andanalyze requestsfordatafromdifferentstakeholders,
determine the source/methodof presentationandallocate tounit
officers.
Follow uponofficersandDatabase Administratorstoensure datais
minedontime & effectivelytomeetrequests.
Review the dataanalyzedand qualityassure forsubmissiontothe
manager.
Presentfindingsfromthe dataanalyzedandrecommend
improvements
7. Planand manage the performance
and developmentof staff under
supervisionsoasto improve their
productivity.
Planand budgetforresource requirementsinthe businessUnitand
monitorthe usage to ensure efficiency
DevelopandmonitoraBusinessUnitWorkplanand develop
performance agreementswithall the staff undersupervision
Monitorstaff performance andprovide guidance and periodic
feedbackforperformance improvement
Assessthe traininganddevelopmentneedsof staff under
supervisionandrecommendappropriate interventions
Provide coachingandmentoringsupporttostaff undersupervision
Initiate andimplementactivities/programsintendedtocreate and
harnessteamworkinthe businessUnit
Implementsuccessionplanningandanyotherstaff relatedprograms
as introducedandapprovedinthe organization
Create and maintainaworkingatmosphere thatfosters creativity
and innovationinthe team