I was invited by the Director of the Government Digital Transformation Bureau of the Philippines' Department of ICT to give a talk on enhancing public sector productivity with technology.

1. Erika Fille Legara, Ph.D.
Aboitiz Chair in Data Science
Asian Institute of Management
Enhancing Public
Sector Productivity
with Technology

3. Why Digital?
What does this mean to you?
E.F. Legara | Enhancing Public Sector Productivity with Technology

4. Why go digital?
Achieve Better Government through ICT & Data Science
Create Public Value
Ensure Greater Transparency, Openness, and Inclusion
Promote a Data-driven Culture
E.F. Legara | Enhancing Public Sector Productivity with Technology

5. India’s Aadhaar
digital ID program
Deliver government subsidies
(ayuda), benefits, and services
Improve governance in other areas
such as tax enforcement &
compliance
National ID system is linked to bank
accounts
Source: 5 Ways Technology is Improving Governance, Public Service Delivery in Developing Asia, Asian Development Blog
E.F. Legara | Enhancing Public Sector Productivity with Technology

6. Pakistan’s NADRA
Indonesia’s e-KTP card Malaysia’s MyKad
Philippines' PhilSys ID
Source: 5 Ways Technology is Improving Governance, Public Service Delivery in Developing Asia, Asian Development Blog
E.F. Legara | Enhancing Public Sector Productivity with Technology

7. Kenya's M-Pesa
Conveniently receive and repay loans;
MFI's offer more competitive loan rates
Track finances
Remittances
Reduced direct interaction between
taxpayers and tax officers thus
deterring bribery
(branchless banking service)
Source: 5 Ways Technology is Improving Governance, Public Service Delivery in Developing Asia, Asian Development Blog
E.F. Legara | Enhancing Public Sector Productivity with Technology

8. GCash Maya DiskarTech
E.F. Legara | Enhancing Public Sector Productivity with Technology

9. Philippines'
CheckMySchool
Community monitoring tool
Uses crowdsourcing technology to
improve quality of public education
Produces reports on various aspects
of public education services, including
quality of education infrastructure
Source: 5 Ways Technology is Improving Governance, Public Service Delivery in Developing Asia, Asian Development Blog
E.F. Legara | Enhancing Public Sector Productivity with Technology

10. Thailand's
Healthcare System
Access consultations with doctors from
a distance for following up purposes
Pharmacists to dispense general and
household drugs without seeing
patients in person
Doctors to treat patients “only for
specific illness and symptoms which
are practical for treatment by
telemedicine”
Source: https://www.globalcompliancenews.com/2022/01/14/thailand-progressing-towards-an-integrated-digital-health-ecosystem-22122021/
Source: 5 Ways Technology is Improving Governance, Public Service Delivery in Developing Asia, Asian Development Blog
E.F. Legara | Enhancing Public Sector Productivity with Technology

11. Jakarta's Smart
City Unit
Apps for public crime reporting,
school placement, and traffic
reporting
Citizen Relation Management platform
to improve response times
Source: 5 Ways Technology is Improving Governance, Public Service Delivery in Developing Asia, Asian Development Blog
E.F. Legara | Enhancing Public Sector Productivity with Technology

12. How else may we
benefit from digital
and technology?
E.F. Legara | Enhancing Public Sector Productivity with Technology

13. Philippine Digital Strategy Vision
E.F. Legara | Enhancing Public Sector Productivity with Technology

14. Infrastructure
Every Filipino must have access to the Internet.
Every Filipinos should feel safe and protected in cyberspace.
All government agencies and offices must be connected to the Internet.
Infrastructure should be accessible, reliable, robust, and scalable.
E.F. Legara | Enhancing Public Sector Productivity with Technology

15. "a blueprint in the acceleration of the
deployment of fiber optic cables and
wireless technologies thereby
improving the Internet speed in the
country."
E.F. Legara | Enhancing Public Sector Productivity with Technology

16. Visit the DICT website for updates.
E.F. Legara | Enhancing Public Sector Productivity with Technology

17. Digital and Data
Literacy
Government must promote digital and data literacy for all.
Government must work closely with the Industry and Academia on this.
All government employees and civil servants must be provided with
Learning and Development programs, especially on data, technology, and
the Fourth Industrial Revolution.
E.F. Legara | Enhancing Public Sector Productivity with Technology

18. Why go digital?
Achieve Better Government through ICT & Data Science
Create Public Value
Ensure Greater Transparency, Openness, and Inclusion
Promote a Data-driven Culture
E.F. Legara | Enhancing Public Sector Productivity with Technology

19. Trend Analysis Predictive Modeling
and Simulations
Domain Knowledge
and Insighting
Decision-Making
DATA INFORMATION KNOWLEDGE
E.F. Legara | Enhancing Public Sector Productivity with Technology

20. INSIGHT is the
new currency
E.F. Legara | Enhancing Public Sector Productivity with Technology

21. Prescriptive
Predictive
Diagnostic
Descriptive
Potential Impact/Value
Complexity
of
Analysis
E.F. Legara | Enhancing Public Sector Productivity with Technology

22. Develop a Data-Driven Culture
especially for policy-making,
including city planning
E.F. Legara | Enhancing Public Sector Productivity with Technology

23. A DOST-funded Project of the Analytics, Computing, and Complex Systems laboratory, Asian Institute of Management with the Cauayan City government.
E.F. Legara | Enhancing Public Sector Productivity with Technology

24. Socioeconomic Data
Land-Use and Amenities Maps
Transport Network
Greeneries
Build Data Hub
Develop and deploy interface to Data Hub,
to allow interactive access to data and
enable insighting
Build mathematical models and
simulations to generate features to
measure smart index
Build and deploy city dashboard
showcasing different levels of insight-
driven information to aid in policymaking
A DOST-funded Project of the Analytics, Computing, and Complex Systems laboratory, Asian Institute of Management with the Cauayan City government.
E.F. Legara | Enhancing Public Sector Productivity with Technology

25. Building Artificial Intelligence
Capability at the Central Bank
An Asian Institute of Management Master of Science in Data Science Capstone Project
E.F. Legara | Enhancing Public Sector Productivity with Technology
Amodia, Domingo, Soriano, Orencia, Monterola

26. 500 accounts
2000 items per account
40 person-hours per account
Amodia, Domingo, Soriano, Orencia, Monterola
An Asian Institute of Management Master of Science in Data Science Capstone Project
E.F. Legara | Enhancing Public Sector Productivity with Technology
How can we improve the current
validation process at the
PH Central Bank?

27. 500 accounts
2000 items per account
40 person-hours per account
20,000 person-hours per month
Amodia, Domingo, Soriano, Orencia, Monterola
An Asian Institute of Management Master of Science in Data Science Capstone Project
E.F. Legara | Enhancing Public Sector Productivity with Technology
How can we improve the current
validation process at the
PH Central Bank?

28. How can we improve the current
validation process at the
PH Central Bank?
20,000 person-hours per month
11 MINUTES
Amodia, Domingo, Soriano, Orencia, Monterola
Artificial Intelligence Network Science
An Asian Institute of Management Master of Science in Data Science Capstone Project
E.F. Legara | Enhancing Public Sector Productivity with Technology

29. Building Artificial Intelligence for
Request Response in the FOI Portal
PROJECT MANAGEMENT
OFFICE
An Asian Institute of Management Master of Science in Data Science Capstone Project
E.F. Legara | Enhancing Public Sector Productivity with Technology
Carandang, Cirio, Reyes, Rivera, and Alis

30. How can we improve efficiency in
responding to requests in the e-FOI
portal for better service delivery?
Carandang, Cirio, Reyes, Rivera, and Alis
58,503 REQUESTS
538 AGENCIES
An Asian Institute of Management Master of Science in Data Science Capstone Project
E.F. Legara | Enhancing Public Sector Productivity with Technology

31. How can we improve efficiency in
responding to requests in the e-FOI
portal for better service delivery?
Carandang, Cirio, Reyes, Rivera, and Alis
An Asian Institute of Management Master of Science in Data Science Capstone Project
E.F. Legara | Enhancing Public Sector Productivity with Technology

32. How can we improve efficiency in
responding to requests in the e-FOI
portal for better service delivery?
Carandang, Cirio, Reyes, Rivera, and Alis
An Asian Institute of Management Master of Science in Data Science Capstone Project
E.F. Legara | Enhancing Public Sector Productivity with Technology

33. How can we improve response
efficiency in the e-FOI portal for
better service delivery?
Receive Request Access Request
Clarify Request Locate Information
Inform / Consult
Carandang, Cirio, Reyes, Rivera, and Alis
An Asian Institute of Management Master of Science in Data Science Capstone Project
E.F. Legara | Enhancing Public Sector Productivity with Technology
DAY 1 DAYS 2-4
EXISTING WORKFLOW AVERAGE RUNTIME per REQUEST (FRODA)

34. How can we improve response
efficiency in the e-FOI portal for
better service delivery?
Receive Request Access Request
Clarify Request Locate Information
Inform / Consult
Carandang, Cirio, Reyes, Rivera, and Alis
An Asian Institute of Management Master of Science in Data Science Capstone Project
E.F. Legara | Enhancing Public Sector Productivity with Technology
DAY 1 DAYS 2-4
EXISTING WORKFLOW AVERAGE RUNTIME per REQUEST (FRODA)
32 Seconds

35. QUESTION or
ISSUE to ADDRESS
EXPLORATORY
DATA ANALYSIS
BUILDING of
PREDICTIVE
MODELS
INTERPRETATION
of RESULTS
COMMUNICATING
RESULTS
DATA
DECISION-
MAKING
Our Data-Driven
Decision-Making Framework
ITERATIVE PROCESS
E.F. Legara | Enhancing Public Sector Productivity with Technology

36. National Artificial Intelligence Roadmap
E.F. Legara | Enhancing Public Sector Productivity with Technology

37. Why go digital?
Achieve Better Government through ICT & Data Science
Create Public Value
Ensure Greater Transparency, Openness, and Inclusion
Promote a Data-driven Culture
E.F. Legara | Enhancing Public Sector Productivity with Technology

38. Erika Fille Legara, Ph.D.
Aboitiz Chair in Data Science
Asian Institute of Management
Enhancing Public
Sector Productivity
with Technology