Erika Cardenas is seeking a position that allows her to utilize her strong customer service and communication skills. She has over 5 years of experience in roles involving customer service, sales, scheduling, and cash handling at organizations including Academy Bank, Cox Communications, Genesis Crossroads OB/GYN, and Tucson Orthopedic Institute. Cardenas is bilingual in English and Spanish, skilled in Microsoft Office programs, and describes herself as a hardworking, motivated individual focused on customer satisfaction and company success.

1. Erika G. Cardenas
4620 W. Camino Elario Tucson, AZ 85746 • Erikka_2313@yahoo.com • Phone: 520.359.5624
Objective
Youngful and yet very mature willing to learn and experience new things grow beyond any achievements.
I am very reliable and responsible great customer service hardworking individual whom is very customer-
focused. I am motivated to maintain customer satisfaction and contribute to any company success. I have
a dynamic personality that inspires people to want to work with me I am friendly and easy to get along
with.
Experience
Academy Bank N.A
1650 W Valencia Road, Tucson AZ 85746
September 2015 – Present
PersonalBanker Teller
 Customer Service
 Cash Handling / Transactions
 Account openings
 Cross sell bank products / Marketing
COX Communications / U of A Bookstore
1209 East University Blvd, Tucson AZ 85721
July 2014 – October 2014
Sales Representative / Temp
 Customer service
 Communication skills
 Connect / set up individuals with services
 Submitting orders
 Promoting offers and deals
Genesis Crossroads OB/GYN P.C
4881 E Grant Road, Tucson AZ 85713
May 2013 – October 2013
Scheduling Specialist / Operator
 Customer service representative
 Scheduling patients appointments
 High customer / computer skills
 Operator/Transferring calls
 Answering mutable high volume phone call

2. Dr. John R. Klein MD
6618 E. Carondelet Drive, Tucson AZ 85711
September 2011 – July 2012
Scheduling / Referrals
 Customer service representative
 Front desk / Checking patients in and out
 Referrals- MRI,CT Scans,X-rays, Arthograms
 Scheduling patients
 Answering mutable phone calls
Tucson Orthopedic Institute
2424 N. Wyatt Drive, Tucson AZ 85712
June 2011 – August 2011
Medical Records / Temp
 Prepping patients charts
 Allocating charts
 Scanning charts
Family Dollars Stores
2960 W. Valencia Road, Tucson AZ 85746
September 2010 – February 2011
Cashier / Asst. Manager
 Customer service representative
 Dealing with the register
 Socking merchandise
 Unloading company trucks
Education
Cholla High Magnet School Tucson, AZ
August 2005 - December 2007
Tucson, AZ.
General Education
Pima Community Collage Tucson, AZ
September 2009 – November 2009
Tucson, AZ.
General Education
GED
University Of Phoenix Tucson, AZ
March 2011 – July 2011
Tucson, AZ.
General Studies
Radiology
No Degree
Skills
Bilingual English and Spanish Able to multitask Computer Skills – Microsoft word, Power point,
outlook, Excel, Typing 30.