1. SUMMARY of KNOWLEDGE / SKILLS & PERSONAL QUALITIES
Knowledge and skills • Change Management - champions and consults effectively on change proposals,
building support and commitment and developing, negotiating and implementing change
in an effective manner, addressing issues and ensuring an alignment with organisational
imperatives.
• Leadership - manages staff of the area effectively, delegating authority appropriately
and guiding work to ensure business plan and organisational priorities are achieved.
• Environmental Scanning - creates mutually beneficial relationships with colleagues
and stakeholders to broaden understanding and gain an appreciation of the field, its
trends and developments, and effective responses.
• Stakeholder Management - manages development and implementation of stakeholder
initiatives, creates lasting relationships with stakeholder groups, and partners/
stakeholders to broker shared solutions in new areas.
• Verbal Communication - builds effective relationships with a diverse range of
stakeholders and confidently argues complex concepts, negotiating with tact and
diplomacy on difficult issues.
• Influence and Negotiation - uses leadership and expertise to effectively address
stakeholder issues, influencing others to identify opportunities and broker long-lasting
solutions.
• Advanced Computer skills - understands and applies advanced computer skills to
complex word processing, spreadsheet, presentation, or database functions.
• Systems thinking - appreciates the operating environment and uses knowledge to
design efficient systems and anticipate and address issues arising.
• Planning & organising - Applies organisational frameworks to plan, guide and monitor
complex projects and the work of the area in order to meet long-term objectives.
• Written communication - prepare project briefs, reports, service plans, and policy
options and recommendations on complex issues which are clear, exhaustive, and
provide strong support for a preferred position or action.
Personal qualities • Customer Focus - builds and sustains effective relationships with customers in order to
build a common understanding and address their needs.
• Drive and Commitment - demonstrates commitment to the objectives of the work area
and the organisation and shows considerable drive and effort in achieving work targets.
• Flexibility - adapts approaches and work to changes in the environment and effectively
meets new challenges.
• Decisiveness - uses available information and exercises good judgement to make
sound, timely and well-informed decisions.
• Relationship building - acts confidently to quickly build rapport with others and provide
a sound basis for productive relationships based on mutual trust and respect.