1. Define Workforce Management
the objective of an effective
workforce management system
in order to build high
performance workplace for
quality excellence
Human To Human
workforce engagement, satisfaction and motivation
effective communication, sharing skill, innovations
Human To System
better environments, better
compensations, rewards, incentives
System To System
appropriate investment for development and learning
support via policies, facilities and IT
Define Key Workforce
Management
Workforce Engagement
Human Resource Management
replace adversarial mentality w ith trust and cooperation
develop skills and leadership capability w ork and job design
core job characteristic
skill variety
task identity
task significant
critical psychological states
experienced
responsibility at w ork
know ledge of the actual result from the w ork activities
foster creativity and innovative thinking
solve the problem
they been given the opportunities
believe their opinion count
motivation
competitive environment
understanding the importance of quality
direct connection between work and
company's mission
employee involvement
Level of involvements
information sharing, dialogue,intra group
problem solving, focused problem solving,
limited self direction, total self direction
based on expertise, special skills, level of intelligent levels
Actions
managers decided then inform the staff,
managers get input and feedback, interact
w ith group w eekly, cross functional group,
deeply look upon special cases, function
full-time w ith limited supervision, or fully
facilitate self management in all team...
Primary Outcome
conformance, acceptance, commitment,
cooperation, concentration, accountability,
ow nership
Empowerment
atmosphere of trust w orkforce environment, create a climate for innovation
needless restrictions on the employees
to serve their staff
allow the w orkers to use the skills and talent to the maximum
handoff leadership style get rid of conservative mind set among w orkers
Teamwork
employee empowerment
technical skills, duties and tools to do jobs,
display the w ork process at least they know
that to do based on steps and stages
identify the meets, does not meets or
exceeding performance is reached, to keep, to
terminate, to promote their staff
employee self determination
unique level of personal excellence
individual objectives
no barriers hinders self assurance
identify the w orkers unique levels mutually
benefits the company and the w orkers
Developing And Empowering Teams
team formation
plan team task, develop team
communication
identify the goals, outcomes, timelines,
provide directions for the teams, lead in
solving the problems, control budget and
scheduling, give frequent follow up
team building
define the measurement what tools you
want to use -reports, diagrams,
software, excel, project management
software to indicate the measurement
and progress of staff
involve team in problem solving, control
team budget, provide support,
empowerment
attack the major problems, review the
method of measurement, control the
inventory system, schedule team
training, perform equipment
maintenance
self-direction/high performance
manage team performance, continuely
improve quality, cost and cycle of time,
identify new job, reselect the team
members
support multiple teams delegates authority
Main Topic
CHAPTER
3 and 4
chapter 3 and 4 TQM (2) (2).mmap - 8/4/2014 - Mindjet