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Service & Metric Centric Intern Development
Led From To
Reactive & rushed
preparations
Knowledge gaps on
metric calculations &
scores
Varying slides &
stories
Inconsistent process
approach
Proactive metric
monitoring
Dashboard view
Monthly learning
Consistent format
& processes
Cross-training &
mentoring
To
Non-existent
intern program
Inconsistent
experiences
Lack of
meaningful
project work
No
opportunities to
receive
guidance or
demonstrate
value
Comprehensive,
structured & repeatable
program
Project work designed
to skills and interests
Learning challenges
Weekly mentoring &
buddy assignments
Leadership showcase
Analytical
Challenges data to objectively
understand patterns
Restorative
Energized by solving problems
Adaptability
Able to flex and stay productive
in changing environments
Harmony
Seeks to find common ground
and practical solutions
Deliberate
Vigilant in identifying risks and
making informed decisions
TINA JONES
Led From
Stakeholder & Customer Focus
To
Unclear
structure
Internally
focused
Constricted
schedules
Inconsistent
understanding
of roles
Service alignment
IT & Operations
connected stories
Timeline &
milestone
coordination
Role sharing and
best practices
socialization
Led From