1. Project Management vs. Change Management
ProcessTechnology Systems People
Project Management
• Software
• Equipment
• Tools
• Workflow
• Interactions
• Forms
• Communication
• Training
Addressed in
project plan
Getting it Done
Culture
People
Structure
• Who is impacted and how (e.g. role definition, performance expectations, existing team or team set-up needs)
• Behavior needed for program success (e.g. sponsors and senior leaders, program team, competencies and attributes
needed for success in role impacted by change, understanding of those in interdependent roles to interact
appropriately)
• Performance support and resources beyond training (e.g. leader support)
• Communication plan & organizational readiness / change tactics (e.g. identify audiences who need to be informed /
involved, forums for input and questions, diagnose where people are with the change and respond with appropriate
and targeted change tactics or communication)
• Current vs. desired culture
• Consistently defined & communicated culture
• Culture alignment / dissonance with planned
change
• Reporting structures for functions
• Individual role realignment
Partially
addressed or
overlooked
Making it Stick
Change Management