1. Ellen J. Gaglianone
2050 Main Road, Newfield, New Jersey 08344, (856) 697-7242
elgag@comcast.net
2012-Present Delsea Regional/Franklin Township School Districts Substitute Teacher
2001-2003
• Accepting fill-in assignments for teachers at elementary, middle and high school levels and instructing
students according to the teacher’s lesson plans
• Managing children with various academic needs in class while maintaining a pleasant, structured
atmosphere for optimal learning in Mary F. Janvier, Main Road, Caroline L. Reutter, Crusader Building,
Delsea Middle and High Schools.
1997-2000 PNC Bank (NJ, PA, DE) Sector Manager
• Successfully managing six branch locations in the Tri-State Area
• Training and implementing a proactive sales training class for all newly hired team members
• Interviewing and hiring new team members
• Forging cohesive teams through extra training offered by bank, constructive feedback, recognition,
positive influencing and reinforcement
• Solving issues or concerns for clients and team members
• Achieving and exceeding sales goals by using innovative sale management techniques
1995-1997 Branch Manager
• Exceeding revenue, customer retention, loans, and other sales goals through excellent customer
service, relationship building, cross-selling and referral development
• Cultivating and retaining new and existing client relationships of various net-worth individuals and
related business
• Managing all aspects pertaining to bank opening, operating, and closing procedures which includes
keeping proper records, reports (daily, weekly, etc.), counting and preparing cash for drawers and
deposits, working as a teller, customer sales representative and manager if needed, closing loans and
lines of credits, conducting team meetings, opening business accounts, client relations, setting team
and individual goals, doing employee performance reviews, inspecting what is expected, as well as
updating my supervisor
• Producing quality work while adhering to audit, security, and accuracy standards
1992-1995 Mellon Bank (PA, NJ) Branch Manager
• Led an assistant manager and four team members to achieve their sales, deposit, loan and investment
referral goals by example through work ethic and personal behavior
• Managed and handled multiple tasks effectively
• Maintained proven track record in sales, customer service and leadership
• Trained and promoted team members for future career opportunities
Additional Training
• Cohen Brown
• The 7 Habits of Highly Effective People (Franklin Covey)
• Positive Power and Influence Program (Situation Management Systems, Inc)
• Cornerstone of Leadership Program
• The NCBS Retail Sales and Effective Performance Appraisal Training Courses
Education: 1992 -B.A. English (K-12 Education Concentration) Rowan University