The document discusses trends in public safety answering point (PSAP) organization in Europe based on data from 2012-2015. It finds that over this period there was a trend toward fewer but larger interconnected PSAPs handling emergency calls for larger populations. PSAP models have shifted from those run by emergency response organizations to more civilian-run consolidated emergency call centers. More countries are also designating 112 as the sole emergency number. The document estimates there are over 1,200 PSAPs in Europe handling 112 calls, serving a total population of over 200,000 people per PSAP on average. Emerging technologies like SMS and emergency apps are also being used to reach emergency services in more European countries over time.

1. 14/04/2016
PSAPs Organisation
in Europe
Data collected in 2015

2. PSAPs organisation in Europe and Trends
What is EENA?
 Brussels-based NGO set up in 1999;
 Dedicated to promoting high quality emergency
services reached by 112 throughout the EU;
 Serves as a discussion platform for emergency
services, public authorities, researchers, decision makers,
international associations, solution providers, mobile
network operators and Internet companies in view of
improving emergency response in accordance with
citizens requirements;
 Memberships: 1,200 public safety officials from over 80
countries world-wide; 70 companies; 100 researchers, …
etc
2

3. PSAPs organisation in Europe and Trends
Agenda
 PSAPs Organisation Models & Trends
 Figures about PSAPs in the EU
 Hot topics and emerging changes
3

4. 14/04/2016
PSAPs Organisation Models
-
Trends

5. PSAPs organisation in Europe and Trends
Main Models (simplified)
2012
Source: PSAPs in Europe 2012, other info by EENA Members
EROs handling emergency
calls (1)
Filtering stage 1 PSAP (2)
Data gathering by stage 1
(3)
Integrated control room
(4)
ERO independent PSAP (5)

6. PSAPs organisation in Europe and Trends
Main Models (simplified)
2015
Source: PSAPs in Europe 2015, other info by EENA Members
EROs handling emergency
calls (1)
Filtering stage 1 PSAP (2)
Data gathering by stage 1
(3)
Integrated control room
(4)
ERO independent PSAP (5)

7. PSAPs organisation in Europe and Trends
Main Models (simplified)
In the next years… (foreseen)
Source: PSAPs in Europe 2015, other info by EENA Members
EROs handling emergency
calls (1)
Filtering stage 1 PSAP (2)
Data gathering by stage 1
(3)
Integrated control room
(4)
ERO independent PSAP (5)

8. PSAPs organisation in Europe and Trends
Interconnection of PSAPs (stage 1)
2012
Source: PSAPs in Europe 2012, other info by EENA Members
Not interconnected
Interconnected

9. PSAPs organisation in Europe and Trends
Interconnection of PSAPs (stage 1)
2015
Source: PSAPs in Europe 2015, other info by EENA Members
Not interconnected
Interconnected

10. PSAPs organisation in Europe and Trends
Interconnection of PSAPs (stage 1)
In the next years… (foreseen)
Source: PSAPs in Europe 2015, other info by EENA Members
Not interconnected
Interconnected

11. PSAPs organisation in Europe and Trends
112 and other numbers
2012
Source: PSAPs in Europe 2012, other info by EENA Members
Several numbers
112 colocated with national
single number
Only 112 (legally or only 112
promoted)

12. PSAPs organisation in Europe and Trends
112 and other numbers
2015
Source: PSAPs in Europe 2015, other info by EENA Members
Several numbers
112 colocated with national
single number
Only 112 (legally or only 112
promoted)

13. PSAPs organisation in Europe and Trends
112 and other numbers
In the next years… (foreseen)
Source: PSAPs in Europe 2015, other info by EENA Members
Several numbers
112 colocated with national
single number
Only 112 (legally or only 112
promoted)

14. PSAPs organisation in Europe and Trends
PSAP per capita
2012
Source: PSAPs in Europe 2012, other info by EENA Members
1 PSAP / Population
Below
100,000
100,000 - 250,000
250,000 - 500,000
500,000 -750,000
750,000 - 1,000,000
Above
1,000,000

15. PSAPs organisation in Europe and Trends
PSAP per capita
2015
Source: PSAPs in Europe 2015, other info by EENA Members
1 PSAP / Population
Below
100,000
100,000 - 250,000
250,000 - 500,000
500,000 -750,000
750,000 - 1,000,000
Above
1,000,000

16. PSAPs organisation in Europe and Trends
PSAP per capita
In the next years… (foreseen)
Source: PSAPs in Europe 2015, other info by EENA Members
1 PSAP / Population
Below
100,000
100,000 - 250,000
250,000 - 500,000
500,000 -750,000
750,000 - 1,000,000
Above
1,000,000

17. PSAPs organisation in Europe and Trends
European Trends
 More interconnection (IP network and common
databases)
 Less PSAPs and thus larger PSAPs
 Less ERO-based PSAPs, more civilian-based
(model 3,4,5)
 More countries with 112 as single/main number
(slow)
25

18. 14/04/2016
Figures about PSAPs in the EU

19. PSAPs organisation in Europe and Trends
Figure about PSAPs in the EU (1/2)
 Number of 112 PSAPs: 1,273*
 Total number of PSAPs (including dispatch centres): 4,962*
 Average number of PSAPs per capita: 207,517*
27
*: estimate based on PSAPs in Europe 2015 document

20. PSAPs organisation in Europe and Trends
Some figure about PSAPs in the EU (2/2)
 Use of a Geographical Information System (GIS):
19 countries
(+ 6 countries where it used only in some PSAPs)
 Use of a Computer Aided Dispatch (CAD) System:
16 countries
(+ 6 countries where it used only in some PSAPs)
 SMS as a mean to reach emergency services:
20 countries
 App as a mean to reach emergency services:
8 countries
28
Source: PSAPs in Europe 2015

21. 14/04/2016
Hot topics and emerging changes

22. PSAPs organisation in Europe and Trends
Hot topics and emerging changes
30

23. Thank you!
Contact information
Jérôme PÂRIS
jp@eena.org
Questions?