This document discusses emergency call centers in Estonia. It shows maps of call centers located across Estonia and statistics on emergency call response rates. Over 90% of emergency calls in 2015 were answered quickly and call takers demonstrated professional communication skills and efficiently understood the situation. The document promotes the shared ICT network and systems used across Estonia's emergency call centers.

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4. Tallinn
Haapsalu
Kuressaare
Kärdla Rapla
Pärnu
Viljandi Tartu
Põlva
Valga
Võru
Jõgeva
Paide
Jõhvi
Narva
Rakvere
Common ICT
network
included GIS
system
Voice and data interconnection

6. CALL TAKER
EMERGENCY
CALL
POLICE AND
BORDER
GUARD
BOARD
AMBULANCE
DISPATCHER
RESCUE
DISPATCHER

8. 96% 91% 93%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
2015
Emergency call was
answered fast
Call-taker understood the
situation efficiently
Call taker had professional
communication skills

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15. Emily Roots
Chief Specialist
Analysis Division
emily.roots@112.ee