2. Unit 1āThe Ingredients of
Effective Feedback
Unit 2āEnhancing Your
Personal Influence
Unit 3āOptimising Team
Performance
Unit 4āGetting the Very
Best from People
Unit 5āUnderstanding
People and their
Personalities
Unit 6āFacilitating Effective
Meetings
11. The Inquisitive Investigator
ā¢ Investigators like to marshal their facts & figures &
assertively advance their argument. They use logic to
persuade & tend to be methodical & structured in their
approach.
ā¢ Al Gore
12. The Inquisitive Investigator
Police, scientists &
researchers
Workplace incidents such
as safety or harassment.
Large scale change
initiatives when you want
people to be onboard
13. The Clear Calculator
ā¢ Calculators like to promote the positives of a
proposal & highlight the weaknesses in the
current position. People know where they stand
with calculators. They use logic to advance their
cause. Generally calculators are good debaters.
ā¢ Margaret Thatcher
14. The Clear Calculator
Sales people, financial
advisors, animal trainers,
teachers.
Any new change in the
workplace that will affect
employees & their working
methods requires a leader to
sell the positives of the
change; e.g., harassment &
bullying legislation training.
Situations where the direction
is vague & unclear; e.g., your
belief we should create a new
market for a product.
15. The Mindful Motivator
ā¢ Motivators use emotion to influence. They are big
picture thinkers that link a cause with a
compelling vision of the future. Motivators often
have a way with words & can define a simple and
convincing vision.
ā¢ Martin Luther-King
16. The Mindful Motivator
ā¢ Entrepreneurs, advertising executives, PR agents,
artistic directors.
ā¢ Developing a new strategic direction that requires
the hearts & minds of people.
ā¢ Unclear about the rationale for a new initiative;
e.g., unexpected cost cutting.
17. The Collegial Collaborator
ā¢ Collaborators also influence using emotion. But
they persuade people by involving them in the
decision. Collaborators are great team builders.
They engage people's hearts & minds.
ā¢ Mother Teresa
18. The Collegial
Collaborator
ā¢ Conductor of an orchestra, funeral
directors, choreographers.
ā¢ In circumstances where there are
diverse & strongly held views; e.g.,
team development.
ā¢ People need to know the logic &
rationale behind a decision, e.g.,
introducing a new CRM system.
25. Unit 1āThe Ingredients of
Effective Feedback
Unit 2āEnhancing Your
Personal Influence
Unit 3āOptimising Team
Performance
Unit 4āGetting the Very
Best from People
Unit 5āUnderstanding
People and their
Personalities
Unit 6āFacilitating Effective
Meetings