Conflict managements

2. CONFLICT MANAGEMENT

3. CONFLICT is a natural and
healthy part of human personal
and professional relationships.

4. CONFLICT is a natural and
healthy part of human personal
and professional relationships.
CONFLICT becomes unhealthy
when it is handled in an
unproductive manner

5. COMMUNICATION
Personality
Extrovert (E) / Introvert (I)
iNtuitive (N) / Sensing (S)
Thinker (T) / Feeler (F)
Judging (J) / Perceiving (P)

6. CLARITY
Roles & Job Descriptions

7. CLARITY
Decision-Making Process (RACI)
Responsibility
Authority
Consult
Inform

8. CLARITY
Decision-Making Process
• DECKPLATE – leaders can go anywhere
& talk to anyone
• DECISIONS – follow chain of command

9. CHARACTER

10. CHARACTER
• CHOOSING to believe the best vs.
believe the worst

11. BELIEVING THE BEST OR THE WORST
EXPECTATIONS EXPERIENCE

12. BELIEVING THE BEST OR THE WORST
EXPECTATIONS EXPERIENCE
GAP

13. BELIEVING THE BEST OR THE WORST
EXPECTATIONS EXPERIENCE
BELIEVE THE
BEST OR WORST?

14. CHARACTER
• CHOOSING to believe the best vs.
believe the worst
• FORGIVENESS = “I give up my right to
hurt you for hurting me”

15. CHARACTER
• CHOOSING to believe the best vs.
believe the worst
• FORGIVENESS = “I give up my right to
hurt you for hurting me”
“Not forgiving someone is like drinking rat poison
and waiting for the rat to die.” ~ Anne Lamont

17. CONFLICT MANAGEMENT
What is ONE thing you will do to
grow in handling conflict well?