2. IQ
• IQ refers to your intellectual ability
• Determined by-
1. Logical reasoning
2. Ability to understand abstract ideas
3. Learn and grasp language
3. EQ
• Refers to your ability to sense emotion in yourself and in
other people.
• It also refers to how you use that awareness to guide
your behavior.
• People with high EQ make great leaders and team
leaders due to their ability understand empathise and
connect with people around them.
4. Components of EQ
• Self awareness- ability to understand and recognise
your moods, emotions as well as their effect on others.
• Self regulation- ability to control or redirect disruptive
impulse moods , think before acting. Withstand
temptations and delay gratifications.
• Motivation - Passion to work for the reasons that go
beyond external drive and depends on internal drive to
pursue goals with energy and persistence .
• Empathy is ability to understand emotional make up of
others . Impact of your words and action affect others.
• Social skill is about proficiency in managing relationship
with others and building networks.
5. How to measure IQ and EQ
IQ measurement tests-
• Stanford-Binet Intelligence Scale
• Woodcock Johnson III Tests of Cognitive Abilities
• Wechsler Adult Intelligence Scale
• Wechsler Individual Achievement Test
• Crystallised intelligence- Based upon verbal ability
and knowledge and improves with age
• Fluid intelligence- tests your ability to reason think
abstractly and solve problem without pre existing
knowledge
6. EQ
EQ measurement tests-
• Mayer-Salovey-Caruso Emotional Intelligence Tests
• Situational Tests of Emotional Management
• Situational Tests of Emotional Understanding
• Diagnostic Analysis of Nonverbal Accuracy
• Ability intelligence- How well you solve problems using
social and emotional skillsets.
• Trait intelligence -Your self-reported analysis of your
own typical behaviors.
8. EQ
• Insurance compony has shown that high EQ is important
factor in sales success. One with less empathy self
confidence were less able to convince customers.
• EQ also influences service seekers attitude- customers
make when confronted with buying decisions.
9. Take home message-
• Just like IQ , EQ can be acquired with
conscious attempt and persistence
• Combination of IQ and EQ working in
tandem can create limitless opportunities.
