introduction to communication-unit-1

1. Dr. INDU SANTOSH @ 2015
1

2. @ 2015Dr. INDU SANTOSH 2
WHAT MAKES A GOOD COMMUNICATOR?

3. Dr. INDU SANTOSH
@ 2015 3
WHAT MAKES A GOOD COMMUNICATOR?
• An Active Listener,
• An Effective Presenter,
• A Quick Thinker.
• A Win-Win Negotiator.

4. Introduction to Communication
4Dr. INDU SANTOSH
@ 2015
• A communication problem within IT
industry
• See a normal scenario......

5. Dr. INDU SANTOSH
@ 2015 5

6. Dr. INDU SANTOSH @ 2015 6
1 2 3 4 5 6
Thought
Construction
Delivery Reception
Translation
Understanding

7. PROCESS OF COMMUNICATION
Dr. INDU SANTOSH @ 2015 7

8. PROCESS OF COMMUNICATION
Dr. INDU SANTOSH @ 2015 8
Source:
• Why to communicate?
• What to communicate?
• Usefulness of the communication.
• Accuracy of the Information to be communicated.
Encoding:
• The process of transferring the information you want to communicate
into a form that can be sent and correctly decoded at the other end.
• Ability to convey the information.
• Eliminate sources of confusion. For e.g. cultural issues, mistaken
assumptions, and missing information.
• Knowing your audience.

9. PROCESS OF COMMUNICATION
@ 2015 Dr. INDU SANTOSH @ 2015 9
• Verbal Communication Channels
– Face-To-Face meetings,
– Telephones,
– Video Conferencing.
• Written Communication Channels
– Letters,
– e-Mails,
– Memos,
– Reports.

10. PROCESS OF COMMUNICATION
Dr. INDU SANTOSH @ 2015 10
Strengths and Weaknesses
• Verbal Communication:
Strength - Role of Body Language.
Weakness - Not possible to give long list of directions
• Written Communication:
Strength - A proof of a communication
Weakness - Written words does not show a person’s actual
feelings.

11. Dr. INDU SANTOSH
@2015 11