1. DOUGLAS B. UTTERBACK
284 W. Dana Drive, San Tan Valley, AZ 85143 | 301.717.0594 | DouglasUtterback@yahoo.com
WAREHOUSE & RETAIL MANAGEMENT
Diligent, experienced, andperformance-drivenWarehouse and Retail Manager offering an array of skills within facility
operations, supply chain management, inventory control and coordination, staff/volunteer management, product
pricingandresearch, clientservices,tactical andstrategicplanning,projectmanagement,and implementation of annual
company goals/objectives.
 Manage and direct over 50,000 square feet of warehouse processing, storage, and retail spaces; comprising
multiple warehouses
 Inspire,motivate,train,andleadastaff of over20 employees andvolunteers whileprovidingexcellent coaching
and management for individuals and teams to maintain high morale and staff efficiency
 Serve concurrentlyasthe headof multiple departments;coordinating the ReceivingandProcessing,Pricing, and
Sales departments into a successfully cohesive system
 Increase product sales by maximizing inventory flow-through and creating attractive visual merchandising
displays
 Recognized for designing and implementing the pricing department; the first department solely dedicated to
accurate, market based, and flow-through focused pricing of donated materials
 Demonstrate excellentmanagerial skillswithanemphasisonintegrity,responsibility,follow through,
punctuality,andleadershipthroughexample
 Engage in regularly scheduled strategic planning and management sessions for warehouse facility operations
 Developandimplementpolicies/procedures,pricingmanuals,andbestpracticesguidelinesforthe development
and management of the warehouse
 Turn prospective customers into loyal clients by using excellent customer service skills
 Deliver clear internal communications regarding project logistics to staff and management
 Provide comprehensive and detailed reports for staff, administration, and the CEO/COO
 Consistently exceed customer and organizational expectations
 Ensure a safe/clean working environment for staff and customers
 Exceptional output and sterling results under pressure and tight deadlines
 Expertise in handling industrial trucks/forklifts for loading and unloading purposes
 Possess avast understandingandenthusiasmforrecycling,reuse,sustainability,environmental advocacy,and
greenbusinesspractices
AREAS OF EXCELLENCE:
Facility Operations • Strong Leadership with Integrity • Project Management • Supply Chain Logistics
Warehouse Machinery and Equipment • Multi-Department Management • Team Building and Motivation
Complex Inventory Systems • Database Management • Policy Manual and Procedure Writing
Materials Research and Pricing • Nonprofit/Small Business Management
CAREER NARRATIVE
Community Forklift, Edmonston, MD (FEBRUARY 2007 TO JULY 2016)
FLOOR MANAGER (February 2016 to July 2016)
BUILDING MATERIALS PRICING COORDINATOR (January 2014 to February 2016)
ASSISTANT FLOOR MANAGER (August2012 to December2014)
REUSE & WAREHOUSE ASSOCIATE (February2007 to August2012)
One of six foundingstaff membersresponsible forbuildingthe organizational infrastructure forthe non-profitreuse
centerand warehouse. Contributed tothe formationandlaunchof variousdepartments by developingtheirunique
functionsand responsibilities,anticipatingandplanningforstaffingandresource needs,andprovidingleadershipwithin
the growingorganization. Developedandimplementedpoliciesandproceduresforwarehouse management,pricing
systems,andretail operationstherebydirectlyraisingrevenue due tothese operational reforms. Workedwithin and
was promoted tomanagement/operational positions forthree outof the sevenorganization-widedepartments;
assumingresponsibility forincreasedefficiency,productivity,andfiscal accountability.

2. DOUGLAS B. UTTERBACK Page 2 of 3
Warehouse Management
 Managed andmaintainedthe efficientoperationof 50,000 square feetof warehouse space, intwobuildingson
site;comprisingthe intake,processing,storage,merchandising,andsalesareas.
 Coordinatedandorganizeda constantly changinginventoryof donated buildingmaterials,architectural salvage,
vintage materials, andconsignmentproducts.Continuallyreorganized displaysandproductstoaccommodate
the spatial limitationsof the warehouses.
 Directedthe materialsintake andunloadingprocess;coordinatedwiththe DonationsTeamtoreceive 1,500-
4,500 cubicfeetof materialsdelivered bycompanybox truckseachday; ensuredsafetyandefficiencyinthe
donationsreceivingbays.
 Ledall warehouse upkeep includingopening/closingprocedures,dailycleaning/organizingof merchandise and
displays,safetypracticesandtraining,andfacilitiesmaintenance requests.
 Managed warehouse arrangements, internallogistics,andorganized the setup/breakdown of
promotional/educationalevents;workedcloselywiththe EventsandMarketingCoordinatortoensure asafe
and cleaneventspace while hostingupto1,500 guestsata time.
 Facilitatedcommunitygivingprograms withthe Community ServicesCoordinatorbyimplementingaprocessof
selecting,storing,andsupplyingfree materialsandproductstoindividualsandfamiliesinneed.
 Operatedandtrainedstaff inthe properoperation, maintenance,andsafe use of industrial trucks/equipment;
includingcounterbalance sit-down/stand-upforklifts(bothinternal combustionandelectric) andpalletjacks.
Staff Management
 Supervisedandmentoredthe threedepartmentalcoordinators forthe ReceivingandProcessing,Sales,and
PricingDepartmentswho were responsibleforthe oversightof over20 staff members andvolunteers.
 Ensuredregularandeffective communicationsbetweenthe Receivingand Processing,Sales,andPricing
Coordinatorsaboutexpectationsformaterialsprocessing/handling,customerservice,productpricingand
research, merchandising,andinventoryplacement toensure effectivecoordinationbetweenteamsandthe
timelymovementof materialsthroughoutthe entire system.
 Interviewed,hired,trained,andassignedpositionstonew employees.Providedemployeeorientationsessions
focusingon customerservice, warehouse safety,policiesandprocedures,andstaff responsibility/compliance.
 Conductedannual reviewsforall directstaff.Reportedreviewsto the CEO/COOandthe Directorof Human
Resources makingsuggestionsforraises,promotions,or additional employeetrainingneeds.
 Upheldpolicyasit relatedtostaff byresolvingemployee conflict,documentingconductinfractions,
implementingtrainingandguidance procedures,andreportingall policyviolationstoHumanResourceswith
recommendationsforfurtheraction.
 Managed andtrainedinternsandprofessional volunteersonwarehouseoperations,salesstrategies, andpricing
projects.
 Organizedall warehouseteams’schedulesandcalendars;ensuringproperstaffinglevelswhile takinginto
account payroll budgetstomaximizecostefficiencies.
 LedSales,Receiving/Processing,andPricingteamsinuse of PodioProjectManagementSystems.Builtand
maintainedonline Podioworkspacesandappstoincrease communicationbetweenteams,documentdailydata,
and compile comprehensivereports.
Teams and Committees
 Contributedtothe positive direction of the organizationasamemberof the OperationsTeam;a core group of
15 seniormanagersanddirectorsledbythe CEO/COO. Thisselectteamdirectedall organizational policies,
professionaldevelopment programs,leadershipanddepartmental studies,andplanned/reviewedall annual
organizational goalsandobjectives.
 Memberof a speciallychosen teamof 10 managersandconsultantstaskedwiththe complete overhaul and
reorganizationof the twoprocessingandsaleswarehouses.Studied salesreports, flow-throughdata, andsupply

3. DOUGLAS B. UTTERBACK Page 3 of 3
chainlogistics tofindefficiency challengesand productivitysuccesses. Createdandexecutedacomprehensive
planwithtwoconcrete goals:to increase the materialsturnoverratioandquadruple the organization’sprofits.
 Activelyrepresentedthe organizationatpubliceventsandwithinthe community;participatingintrade shows,
attendingnetworkingevents,andengagingwithgovernmentofficials,publicleaders,andcommunity
stakeholders.
Salesand CustomerService
 Ensuredstaff accountabilityforall sales-relatedactivitiesincludingcountingandreconcilingdailyregister
transactions,cashhandling,creditcardsales,giftcertificates, employeepurchases,andnecessary paperwork.
 Providedexemplarycustomerservice bycreatingawelcomingatmosphere andprovidingup-to-date
informationonanimmense varietyof productsandservicesprovidedbythe organization.
 Engagedwithcustomersandassessedtheirprojectrequirementstoprovideproductsuggestionsthatwould
bestserve theirneeds.
 Introducedlow-income clientstothe CommunityGivingCoordinatorwhentherewasaneedforfinancial
assistance withpurchases oreducational services.
 Provideddedicatedandspecialtyservicestoprofessionalsinavarietyof fields;includingappraisers,home
inspectors,buildingcontractors,designers,andarchitects.
 Tactfullyresolvedcustomerconflictsand challengingclientrequestsby usingcreativesolutions andquick
responses thatde-escalateddifficultsituationsand preservedapositive publicimage forthe company.
 Coordinatedwithconsignmentpartnersregardinginventorylevels,deliveryschedules,andtheir monthly sales
reports.
Pricing and Product Research
 Builtandmanagedthe organization’sfirstPricingDepartment;researched,created,andimplementeda
comprehensive pricingsystem, policies,and manual fora continuallygrowing productinventoryworthoverone
milliondollars.
 Identified highqualitymaterialstocapture revenue relatedtodistinct markets;includingantiques,building
restoration/preservation,interiordesign,sculpture/artsandLeadershipinEnergy&Environmental Design(LEED)
certifiedconstruction.
 Established acomprehensiveknowledge of buildingmaterials,architecturalsalvage andvintage products.
PROFESSIONAL DEVELOPMENT
Decon Conference & Expo – Seeding New Growth
Building Materials Reuse Association (BMRA)
February/March 2016 – Raleigh, NC
Attendedthe three-day annual conferenceandexposition whichfocused onthe building materials reuse industry, new
ideas and best practices for product intake and handling, safety and OSHA standards, business promotion and
management, and the supply chain logistics that are unique to the reuse materials industry.
ZEGG Forum Workshops
Debby Sugarman - Professional Mediator, Facilitator, Personal Growth Coach
December 2012 – Edmonston, MD
A multi-sessionZEGGForumleadershiptraining focusing on meeting facilitation, group process technology, and group
dynamics.Thisformof transparentcommunicationfacilitatesthe culture-building process for teams and organizations.
TECHNOLOGY
MS Office (Word, Excel, Access, Outlook), Podio Project Management System,
Google Applications, Groupon for Business, Facebook