1. Donald Cross
843 Kamel Drive
Augusta Georgia 30909
Mobile 706-831-2597
donaldcross58@yahoo.com
Goal
Seeking an energetic, challenging and rewarding technical leadership position where I can fully
facilitate my extensive knowledgebase, education and experience to advance professional growth
and to serve as an asset to your organization.
Experience
2011-Present Technical Support Lead – Electrolux Major Appliances, Augusta GA
Provide advanced technical support to in-home technicians troubleshooting
and repairing major appliances. Provide training and in-depth instruction
(on major appliances) to new-hire technicians and customer service agents.
2004 – 2010 In-Home Technician Supervisor - Best Buy, Atlanta GA
Read and interpreted technical schematics. Troubleshooting and diagnosing
problems on all major appliances as well as conducting routine preventative
maintenance. Supervision of 20+ field technicians.
1997 – 2004 Technician - HH Gregg, Ellen Wood GA
Troubleshooting, diagnosing and repairing problems on all major appliances
as well as conducting routine preventative maintenance.
1990 – 1997 Technician - Sears, Atlanta GA
Provided preventative maintenance and repairs to refrigeration cooling
systems as well as HVAC systems.
1987 – 1990 Technician - Atlanta Central Service, Forrest Park GA
Performed repairs on appliances and window air conditioners, conducted
training of other technician new-hires, solved customer problems and
provided in-field tech support.
Education
1983 – 1985 Business Management, Georgia State
1982 HS Diploma, General, 1982 (GPA 3.4)
Luther Judson Price High, Atlanta GA
1982 Certification, HVAC/REFRI, (GPA 2.8)
Atlanta Area Tech, Atlanta GA
References provided upon request