1.
ELIZABETH ZÚÑIGA ESCOBAR
1950 Eldridge Pkwy. Apt. 7306 ● Houston, TX 77077 ● (551) 697-6420 ● elizunigae@hotmail.com
A talented bilingual manufacturing engineer with previous experience in Customer Service, Product Warranty
and personnel management in electronics industry.
• Background in Electronic Engineer
• Extensive knowledge in MS Office (Word, Excel, Access, Power Point, Outlook, MS Project, Visio)
• Hard working, able to multi-task effectively
• Knowledge in AutoCAD, SAP, LabelVision
• Excellent to create principles and processes for providing customer service
• Able to train, supervise, and evaluate technicians and operations personnel.
• Excellent capability for data analysis.
Relevant Accomplishment
Pentair
Electronics assembly Project:
• Hire and train operators
• Set up System for testing and calibration of boards, and assembly controllers
• Running production for electronic controllers for 2 years.
Quality assurance
• Reading and interpreting specifications and drawings.
• Testing of different Control Panels.
• Ability to troubleshoot on Panels under testing.
Couching
• Trained new staff on how to perform visual review and electrical testing on Control Panels.
Sony Co.
Customer Service
• Expertise encompasses all phases of Warranty Repair Service and reports including: Labor
payment, contract, warranty service report processing, expense, accounts payable, parts orders,
and related documentation.
• Extensive customer contact in troubleshooting, and resolving problems pertaining to service disputes.
• Achieved improvement in performance: Units Repair Time in 4 days from 60% to 85%, and
implemented new standards for ensuring service level.
Administrative
• Involved in contact with Service Center’s managers to troubleshoot and resolve problems pertaining
to billing, unpaid tax balances, excessive charges or short payments, warranties, service contract
renewals, and other service-related matters while maintaining good customer relations.
• Control inventory and repair exchange inventory, and issue or monitor credits to service centers.
• Audit travel and expense reports, hours for payroll and warranty expenses.
Management
• Generate Training plans and supervise support engineers.
• Decrease in 35% of warranty expenses by centralizing cameras repairing and, fixing labor fees
• Implemented new operation in Colombia, using new indicators for monitoring operation and
generating feedback

2.
Employment History
MANUFACTURING ENGINEER, Pentair, Houston, USA 2015-Current
ELECTRONICS ENGINEER, Pentair, Houston, USA 2013-2015
QUALITY TECHNICIAN, Pentair, Houston, USA 2011-2013
SERVICE SUB MANAGER – Adm & Tech Support, Sony Co., Bogota, Colombia 2008-2009
SERVICE LIAISON, Sony Co., Bogotá, Colombia 2003-2008
SERVICE SUB MANAGER, Daewoo Electronics, Bogotá, Colombia 2002-2003
SERVICE MANAGER, Aiwa Colombia, Bogotá, Colombia 1998-2002
TV PRODUCT ENGINEER, Incelt SA, Bogotá, Colombia 1993-1997
Education
• Magister in Business Administration, Los Andes University, Bogotá, Colombia (41 Credits)
• Tele-informatics Specialist, Distrital University, Bogotá, Colombia
• Electronic Engineer, Distrital University, Bogotá, Colombia
• Degree in “Project Management” National University, Bogotá, Colombia
• Degree in “Customer Service Management” Sergio Arboleda University