Martyn Sloman Chartered Institute of Personnel and Development www.cipd.co.uk/presentations  m.sloman @cipd.co.uk The chan...
The 1990s: technology transforms training
‘ 90% of training in organisations should be delivered electronically by 2003’ Tom Peters speaking at the ASTD Conference,...
Trust your judgement <ul><li>“ For every complex problem, there is a solution that is simple, neat, and wrong” </li></ul><...
www.cipd.co.uk/helpingpeoplelearn  Strategies for effective e-learning 2 E-learning: progress and prospects 1 People and t...
www.cipd.co.uk/presentations   www.cipd.co.uk/helpingpeoplelearn
ASTD State of the Industry Reports “ Use of Learning Technology ” 1997 –  9.1%   1998 –  8.5% 1999 –  8.4%   2000 –  8.8% ...
<ul><li>most organisations (57%) use e-learning, it’s available to many more people than actually make use </li></ul><ul><...
Optimism for the future … .. e-learning accounts for 12% of total training time now but 27% in three years time CIPD 2008 ...
‘ some time over the next three seasons’
The potential of e-learning is huge - but progress to date has been patchy E-learning is about learning - not about techno...
Start with the learner Support  and  automate Take account of intermediaries
Good design engages the learner and embeds activity in the organisation Relevance drives out resistance
Helping people learn www.cipd.co.uk/helpingpeoplelearn  How can we support accelerate and direct learning towards an organ...
Value of learning
Back2Basics “ What matters is the effect on   performance and hence profitability.  That should be our focus and this is p...
 
 
 
 
 
Back2Basics
Jan 2007 / FO 703 Guest Arrival Welcome Front Office Check In and Guest Registration Bitesize Training “ Guests feel comfo...
Jan 2007 / FO 703 Guest Arrival ? Why is Guest Check In and Registration important?
 
                                                               
Personal development plan
Evaluation of role at an incident
A new system at the Comet Customer Support Centre
What agents enjoy and what they don’t “ Helping an elderly person getting used to remote control on her TV and receiving h...
What agents enjoy and what they don’t “ Helping an elderly person getting used to remote control on her TV and receiving h...
How agents learn <ul><li>“ You can’t create the same environment in the training room; you can role play as much as you li...
 
 
 
 
 
 
Aligning organisational and individual needs “ you feel you are a little engineer yourself”
Aligning organisational and individual needs “ the systemic relations among technology, organisations and people that are ...
Training an  instructor-led, content-based  intervention, leading to desired changes in behaviour Learning a  self-directe...
Terms used in articles
Web 2.0/social networking? “ the second-generation of internet-based communities that encourage collaboration between user...
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The changing world of the trainer: the role of technology

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Presenation by Martyn Sloman, CIPD Adviser on Learning, Training and Development. Delivered at the Police Learning Technology Conference on 2 April 2008.

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  • Martyn has long been one of the leading voices in training and learning in the UK and specialises in learning technologies for CIPD.  Here he gives his insight into new learning methodologies and how all this can be underpinned by technology.
  • The changing world of the trainer: the role of technology

    1. 1. Martyn Sloman Chartered Institute of Personnel and Development www.cipd.co.uk/presentations m.sloman @cipd.co.uk The changing world of the trainer - the role of technology
    2. 2. The 1990s: technology transforms training
    3. 3. ‘ 90% of training in organisations should be delivered electronically by 2003’ Tom Peters speaking at the ASTD Conference, Florida, June 2001
    4. 4. Trust your judgement <ul><li>“ For every complex problem, there is a solution that is simple, neat, and wrong” </li></ul><ul><ul><li>H. L. Mencken </li></ul></ul>
    5. 5. www.cipd.co.uk/helpingpeoplelearn Strategies for effective e-learning 2 E-learning: progress and prospects 1 People and technology: current issues 3
    6. 6. www.cipd.co.uk/presentations www.cipd.co.uk/helpingpeoplelearn
    7. 7. ASTD State of the Industry Reports “ Use of Learning Technology ” 1997 – 9.1% 1998 – 8.5% 1999 – 8.4% 2000 – 8.8% 2001 – 10.5% 2002 – 15.4% 2003 – 23.6% 2004 – 27.0% 2005 – n.a. 2006 – 30.2% www.astd.org 2004 – 37.7% 2005 – 36.9% 2006 – 39.9% For benchmark forum organisations
    8. 8. <ul><li>most organisations (57%) use e-learning, it’s available to many more people than actually make use </li></ul><ul><li>“ which learning and development practices are most effective?” (7%) </li></ul><ul><li>“ e-learning is more effective when combined with other forms of learning” </li></ul><ul><li>“ e-learning demands a new attitude on the part of the learner” </li></ul>CIPD 2008 : Annual Learning & Development Survey … ..and e-learning accounts for 12% of total training time for those who use e-learning www.cipd.co.uk/surveys
    9. 9. Optimism for the future … .. e-learning accounts for 12% of total training time now but 27% in three years time CIPD 2008 : Annual Training & Development Survey … .. 2001 actual of 10.5% compared with 25.0% estimate for 2004 ASTD 2003: State of Nation
    10. 10. ‘ some time over the next three seasons’
    11. 11. The potential of e-learning is huge - but progress to date has been patchy E-learning is about learning - not about technology
    12. 12. Start with the learner Support and automate Take account of intermediaries
    13. 13. Good design engages the learner and embeds activity in the organisation Relevance drives out resistance
    14. 14. Helping people learn www.cipd.co.uk/helpingpeoplelearn How can we support accelerate and direct learning towards an organisation’s strategic needs?
    15. 15. Value of learning
    16. 16. Back2Basics “ What matters is the effect on performance and hence profitability. That should be our focus and this is part of the overall business change initiative.” ” Garcia Williamson, Director of Talent, Hilton Hotel Corporation <ul><ul><li>“ Because of the nature of the business we can't train everyone to do everything. The emphasis is on getting people to learn within the environment where they work and getting them to adapt and apply that knowledge ” </li></ul></ul><ul><ul><li>Lorna McKee, Area HR Manager, Hilton Belfast </li></ul></ul>
    17. 22. Back2Basics
    18. 23. Jan 2007 / FO 703 Guest Arrival Welcome Front Office Check In and Guest Registration Bitesize Training “ Guests feel comfortable, welcome and confident about being in a Hilton Hotel”
    19. 24. Jan 2007 / FO 703 Guest Arrival ? Why is Guest Check In and Registration important?
    20. 26.                                                                
    21. 27. Personal development plan
    22. 28. Evaluation of role at an incident
    23. 29. A new system at the Comet Customer Support Centre
    24. 30. What agents enjoy and what they don’t “ Helping an elderly person getting used to remote control on her TV and receiving her thanks” “ Dealing with customers who won’t let me help them, because they are so angry and frustrated with their experience&quot;
    25. 31. What agents enjoy and what they don’t “ Helping an elderly person getting used to remote control on her TV and receiving her thanks” “ Dealing with customers who won’t let me help them, because they are so angry and frustrated with their experience&quot;
    26. 32. How agents learn <ul><li>“ You can’t create the same environment in the training room; you can role play as much as you like but every customer is different” </li></ul><ul><li>“ It wasn’t until I got on the phone and started to do it myself that I felt confident that I was learning.” </li></ul>“ experienced people, engaged in what they are doing, drives business success” Gareth Rayworth, Centre General Manager “ We used to train joiners on absolutely everything and we scared people by showing them too much. We now get them on their feet with an understanding of the basics and put procedures in place so they learn on the job after that” Emily Warr, Training Manager
    27. 39. Aligning organisational and individual needs “ you feel you are a little engineer yourself”
    28. 40. Aligning organisational and individual needs “ the systemic relations among technology, organisations and people that are in important in delivering the promises made for new technologies.” Graeme Martin
    29. 41. Training an instructor-led, content-based intervention, leading to desired changes in behaviour Learning a self-directed, work-based process , leading to increased adaptive capacity
    30. 42. Terms used in articles
    31. 43. Web 2.0/social networking? “ the second-generation of internet-based communities that encourage collaboration between users” “ the business revolution in the computer industry caused by the move to the internet as platform, and an attempt to understand the rules for success on that new platform” www.cipd.co.uk/helpingpeoplelearn m.sloman @cipd.co.uk
    32. 44. Thank you

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