Dissertation Skills Development and training Importance Sample

Dissertation
Skills Development and Training Importance
Type of Documents : Dissertation
No of Words : 13,000
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Acknowledgment
Firstly, I wish to thank and acknowledge my supervisor who has given me proper guidance and support
through the dissertation completion. I would also like to thanks to all Holiday Inn Hotel managers and
employees from different departments who have provided me invaluable support in conducting survey and
interview for data collection purposes. At last, I thanks to my family members and my friends for supporting
me morally.

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Abstract
Purpose ofthe Research: The given dissertationis mainlyaimed to analyze the importance of
training and skills development for efficient HRM. This dissertationis particularlyfocusedon
Hospitalitysector.
Methodology: This researchis conductedwith the implicationof the mixedmethod approach.
Primarydata methodis used under which both survey through questionnaire and interview
methodis used. The critical literaturereviewis used for secondarydata collection.
Data Analysis and Results: The data analysis is conducted from the results generalized from interview with
Holiday Inn Hotel managers and survey with employees. Further, all the results are critically discussed with
evidences.
Conclusion: It has been concludedthat training and skills development is very important HRM tools through
which performance of the employeesandorganization as a whole can easilybe improved.

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Table of content
Chapter 1: Introduction……………………………………………………………………3
Chapter 2: Literature Review…………………………………………………………….10
Chapter 3: ResearchMethodology……………………………………………………….22
Chapter 4: Data Finding and Analysis …………………………………………………. 29
Chapter 6 Conclusionand Recommendation…………………………………………….43
References………………………………………………………………………………. 49
Appendices
Appendix 1: Questionnaire
Appendix 2: Reflective Statement
Appendix 3: Figures

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Chapter 1: Introduction
1.0 Introduction
The research planned is based on the human resource management. HRM is the most important area
of concern for each and every business organizations. This is because organizations depend on the
entrepreneurial behavior at a great extent that calls for a high degree of motivation and achievement to
engender business excellence. The organizational performance has greatly been affected by the human
resources and thereby, it is essential to follow right training and proper skills development. The extent to
which the employees are committed to their work and organization has a significant on a performance of the
organizations.
The effective training and skills development not only bring required change in the human behavior,
but also enhance employee’s willingness to work and the desire to constantly improve his performance
(Aguinis and Kraiger 2009). In context to the efficient HRM, the importance of skills development and
training is being explored. The main focus of the planned research is to assess how HRM and organization’s
success are related with each other. The skills development and training importance in efficient HRM has
been explored out in the hospitality sector, which is the one leading area of service industry. In relevance to
the research planned, the introduction covers various sections include background, rational behind
conducting research, its aims and objectives, research question and sub-questions and lastly structure
followed throughout the research study.
1.1 Background of the Research
The efficient HRM is the major area of concern as this is directly related to the service efficiency
and overall success of an organization. The management has to apply effective HRM tools to make their
employees highly motivated and committed towards business responsibilities (Puncheva 2008). Without

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effective HRM policies, it couldnot be easyto build self-efficacy and promote employees motivation level.
For each and every business organization, it is very important to focus towards HRM to build more
efficient, effective and highly motivated workforce and team, which enhance the competitive position of the
company and improve employee morale (Aguinis and Kraiger 2009). In context to this research topic, the
dissertation investigates skills development and training importance in efficient HRM particularly in the
hospitality sector.
Training is defined as “a planned programme designed to improve performance and to bring about
measurable changes in knowledge, skills, attitude and social behavior of employees for doing a particular
job”. Skills development on the other hand is defined as process of developing required skills to a greater
extent as per job requirements (Aguinis and Kraiger 2009). In other terms, skills development is the way to
improve to improve employee creativity and self-efficacy, open mindedness, generate innovative ideas, and
expertise, so on. In a changed economic setupwith cut throat competition, an organization should give focus
towards its employee efficiency as they are in direct contact with customers.
In the same context, the organizations strategies to compete effectively with rivals through brining new and
innovative changes in products and services, designs and selling methods is only possible when their
employees are more competent, and willing and highly motivated to perform job in the more effective and
better way (Puncheva 2008).
This signifies that training and skills development is highly important to improve quality of products and
services. In an organization, training and skills development maximizes the use of human resources through
optimizingthe competence of available human resources along with utilizingunemployed workforce. Besides
that, an initiationof the proper and timelytraining and skills development programs directlylead in improving
competence for future challenges and thus, both has been crucial for efficient human resource management.

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Overall, in-depth research and investigation of this topic provide a good theoretical and practical knowledge
pertain to the skills development and training importance in efficient HRM.
1.2 Rational of the Research
This is another significant part of the dissertation, which highlights rational behind conducting the
research. The research is based on the topic of training and skills development importance, which is one of
the quite learning and interesting areas of the research topic. A thorough study to the research will provide
me good level of understanding and helps in knowing direct practical implications in the service
organization. This is quite worthful research not only in terms of knowledge and learning, but also it has
great implications in the practical or real situations. For instance; hospitality firms can easily adopt new
innovations and techniques by providing required level of training to the workers (Burke and Hutchins
2007). As a result, hospitality firms can easily compete and withstand against competition with motivated
and efficient HR.
The research in context to this area helps in improving knowledge about the need of training and skills
development in the organization. Additionally, it reflects importance of training and skills development in
respect to both employees and organization as a whole. In line with this context, the importance of training
can easily be evaluated in terms of the quality and productivity improvement. This is because training
prepares people to carryout present jobmore competentlythat would result into improving quality of service
and productivity of employees and business organizations. The main focus of the research is to evaluate
importance of HRM tools particularly training and skills development for efficient management of human
resources, which is quite helpful for me in applying real life experience.
1.3 Aims and Objectives

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The dissertation is primarily aimed to research the skills development and training importance in
effective HRM. In context to this topic, the researchis focusedonthe hospitality sector. The main aim of the
research is to assess and evaluate the significance of training and skills development to improve human
resource practices or to keepproper alignment betweenorganizational objectives and employee’s efficiency,
skills, creativity and motivation level.
The main objectives of the researchwith respect to the defined research aim are mentioned as under:
1.1 Evaluate the skills development and training importance for improving the quality of
services and direct impact on customer’s satisfaction.
1.2 To identity the importance of training and skills development in brining openness in
creativity and innovative ideas, and enhancement in motivation and self-efficacy level.
To evaluate how good and required level of training might contribute in the success of services.
To identify the future consequences of improper training and skills development with
respect to the HRM.
2.14 Research Question and sub-questions
The main question of the research is, ““Are the employee training and skill
development programs beneficial to improve the employee performance and overall
standards of the organization”. The answer to this question reflects importance of training and skills
development in context to the employees and an organization performance improvement. The sub-questions
or related questions of the research with respect to the objectives are mentioned as under:
How training and skills development would contribute in improving product
quality? And in other terms, how training and skills development is being related

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to success of service and/or customer’s satisfaction?
What is the main purpose of training and development?
How might training and development affect employee’s knowledge and brings
creativity in their thoughts?
1.4 Structure of the Dissertation
The structure of the dissertation reflects about the chapters, which are being covered in the whole
dissertation. The brief details of the chapter covers in the dissertation are mentioned as under:
Chapter 1: Introduction: The chapter of introduction covers the main background and rational of the study. In
addition to this, it covers main research aim and objectives along with research questions and sub-questions.
Chapter 2: Literature Review: This is the most important chapter of the research that provides an in-depth
theoretical knowledge about the topic. Under this section of the dissertation, the critical review of various
literary sources particularly scholarly articles are reviewed.
Chapter 3: Research Methodology: The research methodology is the next important chapter of the
dissertationthat covers details about the researchmethodusedto collect research data. Under this research
chapter, the following heading such as research methodology include Postivism and Interpretivism, data
collection methods include primary or secondary, research design and approach, sample population and
size, sampling strategy, and ethical consideration are covered.
Chapter 4: DataAnalysis andFinding: The results of the researchcollected through conducting interview
and survey through questionnaire is being covered in this chapter. This is significant part of the
dissertation through which major findings of the research can be observed and investigated and identify
with the above stated aim and objectives.

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Chapter 5: Discussion: Under the chapter of discussion, the finding generalized from the results of the
research can be discussed with supportive evidences. This part provides an in-depth knowledge about the
research study.
Chapter 6: Summary, Conclusion and Recommendations: This is the last chapter of the dissertation which
covers whole summary of the dissertation along with good concluding points. Furthermore, it also includes
applicable recommendations with respect to the topic and dissertation as a whole.

Dissertation Skills Development and training Importance Sample

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