1. Pavan Kumar
Technical Analyst
pavankumar313@gmail.com | +91 9989151161
Summary
An Astute Professional with 6 years of experience in providing technical support for clients utilizing an array of
technology and software programs. Subject matter expert in Central Excise for Manufacturing & Trading, Service
Tax, TDS, VAT and Payroll processing. Seamlessly interfaces with customers and personnel at all levels.
Demonstrated high performance standards, including attention to detail, deadlines and quality work.
CORE COMPETENCIES
Technical Support - Troubleshooting – Requirement gathering - System Design / Implementation - Program
Management & Analysis - Indirect Taxation - Systems Integrations - Training & Development - Manually Testing
– Customer Service
Work Experience
Technical Analyst Nov’11 – Present
UDYOG SOFTWARE PRIVATE LIMITED
 Responsible for Implementation and Support for Visual Udyog Customers
 Designing code development & testing to ensure delivery of bug free code as per the requirement of the
customer
 Developing PL/SQL packages, procedures, and functions, to implement complex business logic
 Discovering inaccuracies caused by technical bugs & worked with product team to determine resolution.
 Performing regular comparative research to determine the cause of issues and identify areas needing
Improvement.
 Implementing innovative Techniques to optimize and reduce troubleshooting time.
 Responsible for creating Drilldown, Drill through OLAP reports using SSRS 2008
Technical Assistant – IT Nov’08 – Apr’10
SINGARENI COLLIERIES COMPANY LIMITED
 Responsible for planning and creation of databases, managing users, password security & performance
tuning.
 Developed Oracle custom code and interfaces to Oracle Forms-based applications in accordance with
business requirements
 Accountable for data backups and recovery strategies and Run Integrity checks
Skills
Databases Reporting Tools
Applications
Education
B.Tech (CSE) from Jawaharlal Nehru Technological University
* References are available on request
Oracle, SQL Server SSRS, Crystal Reports
Microsoft Office Suite: Word, Excel, Power Point