6. Step 2 cont…
• Two Cs:
− Competitors
• Direct
• Substitution
− Clients
• Demographics
• Other characteristics eg organisational
structure
7. Step 2 cont…
• The Management Mix:
− S (Selling proposition)
− P (Price)
− E (Engagement/promotion)
− C (Community/the stakeholders)
− I (Information systems/processes in support)
− A (Awareness/physical evidence)
− L (Location/where people buy)
8. Business benefits
• Clear understanding of the industry and your
place in it
• Able to define success
• Leading to better decision-making
9. Step 3: Plan your strategic vision
• Define and articulate:
− What business you are in
− What you are setting out to achieve (mission)
− How you see the ‘look and feel’ of the business
over time (including any exit strategy)
10. Step 4: Objectives and roadmap
• Agree SMART objectives and set out the
roadmap to identify:
− Where your business meets the needs of your
marketplace
− Where are the opportunities for growth
− If any operational changes need to take place
11. Step 4 cont… Ansoff’s Matrix
Existing New
products/services products/services
Existing
markets
New
markets
Market penetration Product development
Market development Diversification
12. Step 5: Your Proposition
Foundation to support your proposition and business values
eg testimonials, case studies and biographies
Go-to-market proposition
Business
value
#3
Business
value
#1
Business
value
#2
13. Business benefits
• Clarity of purpose for the whole team
• Success can be defined and measured
• Effective decision-making for
implementation and audit review
14. Step 6: Implement
• Determine and agree investment:
− Time
− People
− Money
• Clarify and identify target markets, eg:
− Sectors
− Departments
− Service offering
15. Step 6 cont…
Develop tactics eg:
• Decide what you can afford to give away for
free and use this as a marketing tool
• Package services to encourage a purchase
decision based on value rather than price
• Multi-tiered engagement model to support the
sales cycle:
Awareness → Interest → Benefits → Desire → Action → Rewards
16. Step 7: Review
• Review measurement parameters against
objectives (Step 4)
• Feedback what you learn into the audit
stage (Steps 1 and 2)