1. Capt Dharm Veer Singh
Email: dharmveersingh80@gmail.com | Mobile: +91-9999033646
OBJECTIVE
Looking forward to working in an organization that utilizes and enhances my Administrative, analytical and
team management skills.
A Yellow belt & BSS certified Business Process Auditor (ISO 9001) , Having over 10 years of Men & Material
Management experience, working in various organizations from Military, Corporate giants TATAs to being a
part of large financial services corporation, Aviva Life Insurance. The experience is backed by strong
educational background, communication and inter-personal skills. I feel confident of taking up newer roles
and challenges.
EXPERIENCE SUMMARY
• A Supply Chain mgmt Leader with humongous exposure into Procurement/ Commercials/ Real Estate/
Project mgmt/ Facility mgmt and Administration. The experience spans across varied industries like
BPO, IT & Service Industry and Indian Army.
• As head of North region Supply Chain management for Aviva Life Insurance, I have headed the
regional Real estate (CRE), Distribution channel roll outs, Procurement and Commercial, Facility
management, Administration to sustain the ever growing demands of the Life insurance business.
• As head of corporate coordination for Aviva Life Insurance, have constantly been involved in
strategic alignment of Supply chain vertical, as a force enabler and multiplier towards achieving larger
business objectives. Constant innovation and process re-engineering within each process to bring in
best value and FM best practices into the system has been my constant endeavor. I manage over 250
locations in 150 cities Pan India.
• Very well versed in financial mgmt with focus on strict Cost mgmt keeping in view the productivity of
each location and hence contributing to the bottom line. Keeping lowest cost of business with best in
class operational service mgmt and service delivery employing COPC Quality tools and a constant
check on VOP vs VOC.
• Management of official travel – local and international – through coordination and negotiations with
travel agency and airlines, liaison with embassies and Ministries, management of Shipments, Travel
Authorizations and other related documentation ensuring conformance to staff entitlements
• Having worked with a BPO, IT, Service industry and Military, I am an expert in handling large multi-
location challenges and ensuring a well defined and standard delivery system across all locations.
• A people’s person, adept in relationship management, stakeholder management and team building
COMPETENCY PROFILE
Commitment| Diversity and Inclusion
Integrity| Communication| Working with People
Drive for Results| Analyzing
Applying Technical Expertise| Leading and Supervising
Formulating Strategies and Concepts| Planning and Organizing
ACEDEMIC BACKGROUND
• PGCBA
Narsee Monjee Institute of Management Studies (Mumbai)
• Bachelor of Arts (Japanese Honors)
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2. Jawaharlal Nehru University (JNU), New Delhi
DOMAINS
Administration & Facilities
Travel & Transport, Communication, Infrastructure, Real Estate, Projects, Facility Management,
Housekeeping, Pantry, Corporate coordination, Procurement & vendor Management.
Projects, Resourcing and Accounting
New Business feasibility analysis, Client Management, Production, Resource & Account
Management using SAP, etc
Military
Man & Material Management, Logistics, Planning & Staff Officer to CO to perform executive duties
WORK EXPERIENCE (Nov 2001 onwards)
Aviva Life Insurance, Gurgaon, India (Mar 2010 – till date)
Aviva is the world's 5th largest Life Insurance Company and the largest in UK. Aviva India is a leading private
Life insurance company..
Designation: Senior Manager – Administration & Facilities)
Roles: Corporate Coordination, Travel, Facilities, Property, Commercial & communication Managing PAN
India
Administration and Facilities team is responsible for running enterprise wide cross functional support &
Quality across the organization. I manage 20 plus processes to provide uninterrupted services PAN India in 137
Branches with corporate and regional team.
• Responsible for managing the budgets (17 crores) & expenses, ensuring quality and satisfaction of
employees across India.
• Monitoring Vendors & management of all outsourced processes which includes defining scope of
work , Business case, cost-benefit analysis, final vendor selection, presentation to internal
Purchase Committee for approvals, & on-going process improvements
• SLA monitoring and compliance adherence for all the processes to ensure audit requirements
Key Processes:
• Travel Desk for the company (Travel, accommodation, Visa processing, Issuance of Forex etc) for
5000+ employees across PAN India & international
• Repair and maintenance of over 4.5 Lac Sq ft Area PAN India across 137 branches
• Housekeeping & Pantry services in 135 locations to include 250 plus resources, Consumables,
pantry consumables & vending machines.
• Co-Desk CRM : Incident, Problem and change management tool.
• Printing and Stationary for branches across India.
• Communication AIRTEL, BSNL, RELIANCE & TATA: Managing more than 200 PRI and 1000 plus
analog lines PAN India, ensuring compliance to all legal and regulatory guidelines issues by TRAI
• Transport for over 900 employees at HO for door to door pick up n drop services
• Corporate leased cars/credit cards, club membership.
• Project & Property.
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3. Achievements:
• Certified yellow belt & Business process Auditor ( ISO 9001).
• Awarded Service excellence award for being among top 5 cost saving projects of the company
• Go- Green Project on paper usage In 137 branches which resulted in 23% saving in Usage of Paper.
• Across processes, year to date saving of 2.3 Crores out of budget of 17 Crores.
Tata Interactive Systems, Mumbai, India (Jan 2008 – Mar 2010)
Tata Interactive Systems (TIS) is the world's leading developer of learning solutions. TIS' learning solutions
are designed to enable organizational initiatives across industry. With a team of over 600 multi-disciplinary
specialists, TIS creates 3000+ hours of learning content across 160+ concurrent projects every year
Designation: Sr. Project Manager - Roles: Project Management and Business Analysis
The primary responsibility was to set up the Project team which was involved in pre project analysis, resource
requirement estimate or both man hours and cost.
• Projects: Responsible for complete project life cycle of all the projects undertaken.
• Man Power: Resource Allocation on all projects.
• Vendor Management: Responsible for dealing with vendor base for in sourcing of required skill set
in the organization
• Making Proposals and defining SOWs: The scope of work encompasses estimation of projects,
client interaction and doing Business development for existing products.
• Ensuring Access control system in the organization and Password policy for all the resources
working across Projects and Conducting fortnightly review
• Organizing Business trips for all resources and clients involved on the Projects.
Key Projects
• IKEA: Designed the Home age for IKEA furniture’s International
• Second Life: worked with American federation of scientist on second life project, the pioneer
virtual world project in the world.
• Tata Steel: created the first ever on line portal of Tata Steel for students across industry to get
benefited.
• CCH: The biggest online educational portal in Australia. Worked on change Management for CCH.
Indian Army, (Nov 2001 – Sep 2007)
Changing times bring changing needs. Battle training must tell also on the structuring of the army, for it is
this function that extracts the most from the assets available, both men and material. A look at the
command and structuring of the Indian Army shows how finely these have been tuned to meet India's threat
perceptions.
Designation: Officer (Captain) – Roles: Leader
 Administration involving, design and implementation of strategy as per the organizational rules, co-
ordination of manpower planning, recruitment, induction and implementation of training policy.
 Identifying, planning and facilitating training courses for personnel to effectively implement and
synergize their efforts towards organization objectives
 Commanding a team of 500 troops from varied cultural background and assisting them in enhancing their
professional and combat skills by designing a comprehensive training program
 Administrative matters including planning and organizing movement of troops, equipment and supplies in
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4. line with key objectives and maintaining and managing military assets
 Successful implementation of various operational missions under adverse and high threat conditions by
leading men under command from the front
 Gathering, analyzing and utilizing competitive intelligence to successfully design and implement strategy
for smooth flow of operations
 Especially experienced in handling modern communication tools being dependent on long range
communication equipments.
 Successfully handled the VIP security arrangement in extreme conditions of Insurgency threats
 Expertise in Quick Reaction Team operations with modern equipments
 Have had a tenure of Staff officer to the Commanding officer for a period of Two years out of five years
of Service
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