Communication is the exchange of information through various channels like speech, writing, signals or behaviors. There are different types of communication based on the channel used - verbal, non-verbal, visual, and based on purpose and style - formal, informal. Effective communication is clear, concise, concrete, coherent, complete and courteous, with listening for understanding, focus, emotional awareness and control. Barriers to communication include physical, organizational, language, cultural, emotional, attitude, perception, physiological, technology and gender barriers.

1. CHAPTER 1
COMMUNICATION
Trainer: Dharani Vijayaraghavan

2. Meaning:
• “Communication (from Latin commūnicāre, meaning “to share”) is a
process of exchanging information, ideas, thoughts, feelings and
emotions through speech, signals, writing, or behavior.

3. TYPES OF COMMUNICATION
• Based on communication channels
1. Verbal
2. Non verbal
3. Visual
• Based on purpose and style
1. Formal
2. Informal

4. NETWORK IN COMMUNICATION
• Vertical Network

5. Circuit Network

6. Chain Network

7. Wheel & Spoke Network

8. Star Network

9. THE CHARACTERISTICS OF EFFECTIVE
COMMUNICATION
• Clear
• Concise
• Concrete
• Coherent
• Complete
• Courteous
• Listening for Understanding
• Focus and Attention
• Emotional Awareness and Control

10. Barriers in Communication
• Physical barriers
• Organizational structure barriers
• Language barriers
• Cultural barriers
• Emotional barriers
• Attitude barriers
• Perception Barriers
• Physiological barriers
• Technology barriers
• Gender barriers

11. HOMEWORK
• Read and analyse the case study.
• Refer book back question and answers.