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Applied Training and Management Solutions
One day
“A fantastic introduction to very important areas of business development . . . stimulating
inspiring and very relevant to our management team”.
Stuart Neville SPEAR CEO
T > 0845 053 3413
E > jump@leapfrogconsultancy.co.uk W > leapfrog consultancy.co.uk
Impact House, 37 Doverfield Road, London SW2 5NE
The effective leader and manager

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1. Background
The current environment offers both opportunities and threats which require a strategic and
operational response. Successful organisations will be those that stand out from the crowd
with a differentiated brand, organisation and services.
This one day course is delivered as part of a four day organisational development
programme. The programme helps organisations to manage change through developing
capability, expectations and competencies of managers.
The course was developed for a client that wanted a management course that would help
give their managers more focus. They found that the management courses available often
failed to deliver on the bottom line of: improving individuals, improving the organisation and
growing the organisation. They identified that their managers were already able to manage
delivery but that they were weighed down in the day to day. Their managers were reactive
rather than pro-active.
They asked us to develop a way of evaluating major projects which could then be used by
any individual in the organisation to improve delivery.
2. Course Design
The course starts with an emphasis on individuals and how they can be more effective. We
examine how to free up time and how to be an effective leader. A simple tool is used which
clarifies the essential management processes. This enable delegates to evaluate past
projects and how they could be improved. The same tool is then used to provide a parameter
to help improve future work. With a firm foundation in their own practice, delegates gain an
insight into how they can develop more effective and successful organisations.
“All managers are involved in motion, very few move forwards.”
Pre-reading is provided. Follow-up homework is provided to improve leadership, delegation
and time management.
3. Course aims
3.1 Key Learning Outcomes
• Improving personal management effectiveness
• Improve time management to focus on what is important to drive growth
• Improving the effectiveness of team working
• Build trust between managers and staff
• Ensuring a clear direction that can be developed and communicated
• Being able to improve negotiation and persuasion.

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3.2 What delegates have said they took away from previous courses?
• ‘You cannot be a leader if no one is willing to follow you.’
• ‘To be a more effective manager I need to remove distractions and interruptions,
being more pro-active.’
• ‘To grow, organisations need simple strategies that all staff understand.’
• I now realise that it’s my job to make sure my team get on with each other.’
• A bit of a shock to realise that I didn’t spend nearly enough time in planning,
communicating and motivating . . . looking forward to better team meetings
• Focusing on staff and customer satisfaction is essential.
4. The trainer
Derek Smith was previously the Chair of Key Ring, a charity for people with learning
difficulties. He is a former Executive Director of Services at the RNID (Action for Hearing
Loss) and Assistant Director of Education in Lambeth. He has worked within the voluntary
sector, Further Education, Housing and Local Government, overseeing major service
improvement and strategic growth. He also delivers courses in bidding for funding,
marketing, working with commissioners, communication and negotiation skills.
5. Course evaluations
On a recent course delegates were asked to circle which words and phrases best described
their view. 7 of the 15 delegates chose thought-provoking as their top answer.
stimulating 4 rushed boring exciting
professional 4 confusing repetitive difficult
enjoyable comprehensive 5 inspiring 3 unfocused
thought-provoking 7 waste of time too basic 1 interesting 5
What people say about the courses
The feedback we have received has been very positive. Delegates have appreciated that the
courses have helped them to develop their strategies and improve service delivery to ensure
that they are more fundable. It has been helpful that Derek Smith, the trainer has a
background as a trustee, not-for-profit, manager, fundraiser and commissioner.
Mark Reilly Voluntary Norfolk Training Manager
The support has been of great value. We wanted to improve the effectiveness of individual
managers and at the same time build a more effective management team. The changing
and very competitive situation we are working in requires new skills. We needed his support
to give us quick wins and provide a substantial return on our expenditure. Derek achieved
all of the above. Stuart Nevill Chief Executive SPEAR

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6 Course programme
9.30-4.30
Management and leadership
What is the purpose of a manager?
• What is their role?
• How do managers spend their time?
Are you managing your job or is your job managing you?
• Focusing on what’s important
• Reducing distractions
What value does a manager add?
• Thriving on chaos
• Achieving results through resources
Main processes of management:
• Planning
• Organizing
• Motivating
• Controlling
Purposes of management and leadership:
• Direction
• Change
• Achieving results
• Meeting customer needs
• Working with people
Characteristics and qualities of transformational leaders- live your brand!
Considering the differences between management and leadership
Leading change
• Gaining commitment
• Motivators and benefits- how people change
• Increasing engagement

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Cost
Courses cost £139 per delegate. To keep costs to a minimum lunch is not included.
Contact Derek Smith to book a place on the next course:
Tel: 0208 671 5525 Mob: 07969 550 262
E: dsmith@leapfrogconsultancy.co.uk