1. DENNIS L. WHITAKER
5012 N. Hermitage Ave.
Apt 3W
Chicago, IL 60640
(312) 813-6420
DenWhitaker@outlook.com
PROFESSIONAL EXPERIENCE
Operations Analyst – Morgan Stanley Smith Barney – 440 S. LaSalle St. Chicago IL. October 2000 – Present
 Review and Processing of client account documentation.
 Resolve any documentation errors / deficiencies with the appropriate sales team.
 Liaison between Financial Advisors and various departments to facilitate compliance issues.
 Process ACAT, DTC, Securities Journal and Wire payments from clients to various vendors.
 Reconciliation of daily compliance breaks
 Processing physical securities as well as deposit from various sales teams.
 Correspond with multiple branch managers and sales teams to resolve document discrepancies.
 Lead processer in the “on-boarding” of new sales teams in multiple branches.
 Cross training staff to ensure sufficient back up capacities are met.
 Processing daily reports and notating deficiencies to management.
 Monitor proprietary reports to resolve settlement breaks.
 Run access reports to ensure wire settlements were completed.
 Processing and posting of inbound checks to client’s accounts.
 Assisted with the monthly audit of physical certs held in the vault.
Registration Director – Harcourt Inc. – 111 S Jackson Blvd., Chicago IL. July 1998 – August 1999
 Supervisor in charge of Customer Service Dept.
 Scheduled Employee work shifts
 Formulated and institute new policies and procedures
 Supervise students monthly payments
 Employee evaluations
Various Positions – Employed through Temporary Agencies – Chicago IL. January 1997 – June 1998
Agency: “Staffing Consultants Inc.” Company: “American Express” seven months
Agency: “Seville Temporaries” Company: “Chicago Tribune” three months
Customer Service Representative – U.S. Delivery Service – 2400 N. Ashland Ave. November 1995 – December 1996
 Received and routed incoming calls
 Track packages out for delivery
 Verify driver availability
 Liaison with customers concerning delivery times
APPLICABLE SKILLS
Microsoft Word - Excel - Customer Service - Bank Reconciliation - Administrative - Managerial - Data Entry
- Payroll - Accounts Payable / Receivable - Proof Reader - DTC Transfers – ACAT Transfers – Sales Liaison - Record
Keeping - Employee Training - Compliance
EDUCATION
Martin Luther King High School Chicago IL Tennessee State University PTC Career Institute – Chicago IL
September 1983 – May 1987 August 1987 – May 1989 May 1992 – November 1992
Diploma ABS in Communications Certificate of Completion