3. Complete Supplier Questionnaire (Document DVN-ADM-FRM-22) section: #, 5 pages and
return completed questionnaire back to NOV Devin.
2545 E Evangeline Thruway
Lafayette, LA. 70508
9. SUPPLIER REQUIREMENTS SPECIFICATIONS
TABLE OF CONTENTS
1. SCOPE
2. SUPPLIER CODE OF CONDUCT
3. APPLICABLE DOCUMENTS
4. QUALITY MANUAL
5. NOV DEVIN REQUIRES ALL SUPPLIERS TO PROVIDE
6. DEFINITIONS
7. REQUIREMENTS
7.1. Introduction
7.1.1. Purpose
7.1.2. General Guidelines
7.1.3. Communications
7.2. Quality System
7.2.1. Minimum Quality System Requirements
7.2.2. Control of Special Process
7.2.3. Record Retention
7.3. Supplier Approval
7.3.1. Supplier Initial Assessment
7.3.2. Documentation Audit
7.3.3. On-Site Assessment
a. Product or Process Capability
b. Quality Management System (QMS)
c. Business and Manufacturing Operations
d. Continual Improvement Initiative
e. Technology Assessment
f. Sub-Tier Supplier Control
7.4. Supplier Qualifications
7.4.1. General Requirements
7.4.2. Sub-tier Suppliers
7.4.3. First Piece Qualification (FPQ)
7.4.4. Pilot Lot Qualification (PLQ)
7.4.5. Characteristic Accountability and Verification (CAV)
7.4.6. Process Risk Assessment
7.4.7. Detailed Drawing, Manufacturing and Productivity Review
7.4.8. Manufacturing Process Plans
7.4.9. Product Quality Plans
7.4.10. Specific Item Type Qualification Requirement
7.4.11. Qualification Documentation
7.4.12. Qualification Approval Form
7.5. NOV Devin Supplier Policies & Requirements
7.5.1. NOV Devin Policy for Specification Transmittal to Suppliers
7.5.2. Source Inspection and Test Witness Requirements
7.5.3. Supplier Deviation Request (SDR) Procedure
7.5.4. Corrective Action Procedure and Requirements
7.5.5. Packaging and Preservation Requirements
7.5.6. Supplier Manufacturing Location Change Requirements
10. 8. PERFORMANCE MEASURES
9. NOTES
9.1. ADDENDUM A – Tech. Specification for Vendor Supplied Documentation –
Qualification Book (Electronic)
9.2. ADDENDUM B – Definitions of acronyms used in this document
9.3. ADDENDUM C – Descriptive explanation on Purchase Order
10. REFERENCES
11. 1. SCOPE
1.1. This specification manual is to provide the General Supplier Requirements for all NOV Devin external
direct material suppliers. This specification applies to all purchased direct material and services used in
NOV Devin goods and services.
2. SUPPLIER CODE OF CONDUCT
2.1. Code of Conduct and Policy Enforcement
This policy applies to suppliers and their sub-tier sources. It is the responsibility of the supplier to verify
and monitor compliance of the codes enlisted in this Supplier Quality Specifications Manual at their
operations and sub-tier source operations.
2.2. Confidentiality
The supplier shall ensure the confidentiality of NOV Devin-contracted products and projects under
development, and related product information, as well as intellectual property shared as a result of the
working relationship.
3. APPLICABLE DOCUMENTS
3.1. The following documents form a part of this specification to the extent specified herein. Alternate
applicable business-specific specifications will be communicated to Supplier as required (examples,
ASME, API, ISO). Unless otherwise indicated, the latest document revision shall apply.
3.1.1. NOV Devin
Define document number Form description
3.1.2. International Standards
ISO 9001:2008 Quality Management System Requirements
API Q1, 9th
Edition Quality Management System Requirements
3.2. Hierarchy of Documents
3.2.1. Supplier – the Purchase order is the governing document, the order of precedence from highest
to lowest is as follows:
a. Purchase Order
b. Part Drawing
c. Part Process Specification
d. Material Specification
e. General Requirement Specifications
3.3. In the absence of third-party certification, depending on the product, its application, value, and
criticality, NOV Devin along with Quality’s assistance, may authorize the acceptance of other evidence
of compliance. This may include second-party (NOV Devin) audit or first party (self-assessment to the
applicable criteria above, or to a set of alternative basic quality requirements (such as those described
in an “NOV Devin Quality Assessment” checklist).
12. 4. QUALITY MANUAL
Upon request, the supplier shall furnish NOV Devin with a copy of the supplier’s quality management
system manual. Which is to be current and approved by the supplier’s management, including or making
reference to related documents. The quality management system documentation shall include supplier’s
statements of a quality policy and quality objectives. Top management shall define quality objectives and
measurements which should address customer expectations and be achievable within a defined period of
time. The supplier shall prompt notify NOV Devin of any substantive changes to the supplier’s quality
management system or personnel.
5. NOV DEVIN REQUIRES ALL SUPPLIERS TO PROVIDE:
Access to data (e.g., information and results of audits, assessments, nonconformance’s corrective
action, scoring, and suspensions) upon request, unless justification can be provided (e.g., competition,
confidentiality, conflict of interest).
Immediate notification if an the event certification has been lost.
Notification of significant changes within the supplier’s organization (e.g., changes related to address,
ownership, key management, number of employees, scope of operations).
6. DEFINITIONS
6.1. Entities
6.1.1. Supplier – Unless noted otherwise, refers to the corporation, company, partnership, sole
proprietorship or individual with whom NOV Devin places a Purchase Order.
6.1.2. Internal Supplier – Any NOV Devin sister facilities.
6.1.3. Purchaser – The NOV Devin business, or its business associate.
6.1.4. Sourcing Quality Engineer (SQE) – NOV Devin representative who defines the qualification and
production quality requirements, and is the key interface with the supplier relative to
qualifications, process improvements, non-conforming material dispositions, corrective actions,
and surveillance auditing.
6.1.5. Sourcing Representative – NOV Devin representative who negotiate price, delivery, terms and
conditions, and places the purchase order for qualification and production. The Sourcing
Representative is also the official contact between the supplier and NOV Devin.
6.2. Other Terminology
6.2.1. Field Service Notice (FSN) – A Field Service Notice documents non-conformances identified by
NOV Devin field team members and authorizes the field to perform warrantable equipment
repairs.
6.2.2. Product Quality Plan (PQP) – A detailed, step-by step list of operations and requirements in
which a supplier identifies a process of how, what, why, when and who will perform test or
inspections and applicable acceptance criteria. This may also be referred to as an Inspection
and Test Plan (ITP)
6.2.3. Qualification Package – All required documentation for qualification as defined in Addendum A.
6.2.4. Correction – Action to eliminate a detected nonconformance, defect or other undesirable
situation.
13. 6.2.5. Non-conformance Notice (NCN) – A NOV Devin non-conformance report initiated during
processing through an NOV Devin location. This may also be referred to as a Quality Control
Report (QCP) or a Non-conformance Report (NCR).
6.2.6. Corrective Action Request (CAR) – An NOV Devin corrective action request is initiated in
response to a nonconforming product, service or process. CAR implies the root cause has been
determined and action(s) have been taken to correct and prevent future occurrences.
6.2.7. Special Process – A process by which results cannot be fully verified through subsequent
nondestructive inspection and testing of the product and where processing deficiencies may
become apparent only after the product is in use.
6.2.8. Supplier Deviation Request (SDR) – A request initiated by the supplier to deviate from purchase
order technical requirements (drawings, specifications, engineering instructions, etc.).
6.2.9. Third Party Inspection (TPI) - A third-party inspection company is a business organization
complying with the ISO 17020 standard. Third-party inspection or "Category A" is the most
stringent of the 3 categories of inspection organization that the standard specifies. Such
organizations are third party inspection agencies that must not be involved in any activities
other than inspection and testing. Based on this requirement the third-party inspection agency
must not be involved in design, procurement, fabrication, construction and installation. All
companies and parties such as buyers, sellers, engineering companies, plant owners must
have access to these agencies and use their services. The confidentiality, independence,
impartiality and integrity are important conditions for being a third-party Inspection Company.
6.2.10. Certification – Confirmation of certain characteristics of an object, person, or organization
through internal, external, reviews, education, assessment and/or audit.
6.2.11. Calibration - in measurement technology is the comparison of measurement values delivered
by a device under test with those of a calibration standard of known accuracy. Such a
standard could be another measurement device of known accuracy, a device generating the
quantity to be measured such as a voltage, or a physical artefact.
6.2.12. Load Test – the action of simulating the actual load using certified equipment against welds to
ensure areas under testing holds up to the load limits being tested to.
6.2.13. Magnetic Particle Inspection (MPI) - a non-destructive testing (NDT) process for detecting
surface and slightly subsurface discontinuities in ferromagnetic materials such as iron, nickel,
cobalt, and some of their alloys.
6.2.14. Containment – Actions taken to minimize the risk NOV Devin or its customers associated with
a nonconformance. Containment actions can be focused on the product in which the
nonconformance was detected as well as focused on similar product families in which the
nonconformance may occur.
6.2.15. Manufacturing Process Plan (MPP) – A detailed, step-by-step list operations and requirements
by which components or services are manufactured.
6.2.16. Qualification Package – All required documentation for qualification.
6.2.17. Repair – A type of correction performed to a nonconformance that reduces but not eliminates
the nonconformance(s) such that the product is determined to be useable for its intended
purpose. (Reference DVN-ADM-DWR-02)
14. 6.2.18. Request for Design Change – A document submitted by the Supplier to request NOV Devin’s
approval for a design change prior to implementing a change in design for the supplier or its
sub-tier supplier. (Reference ECO – DVN-ADM-ENG-01)
6.2.19. Request for Information (RFI) – A request initiated by the supplier to receive clarification on
the purchase order technical requirements (drawings, specifications, engineering instructions,
etc.)
6.2.20. Rework – A type of correction performed to a nonconformance that completely eliminates the
nonconformance(s) such that the product is determined to be conforming to specification or
requirement. (Reference – DVN-ADM-DWR-02)
6.2.21. Scrap – A disposition for nonconforming product that is not useable for its intended purpose
and that cannot be economically reworked or repaired in an acceptable manner. (Reference –
DVN-ADM-DWR-02)
6.2.22. Special Processes – A process by which results cannot be fully verified through subsequent
nondestructive inspection and testing of the product and where processing deficiencies may
become apparent only after the product is in use. Additionally, processes that require
operators of that process to be qualified and certified to be able to conduct the process and
meet technical regulations and standards are considered special processes.
6.2.23. Supplier Deviation Request (SDR) – A request initiated by the supplier to deviate from the
purchase order technical requirements (drawings, specifications, engineering instructions,
etc.) or the approved qualification package.
7. REQUIREMENTS
7.1. Introduction
7.1.1. Purpose – The purpose of this Supplier Quality Requirements specification is to establish a set
of procedures, practices and expectations pertaining to the quality of items purchased by NOV
Devin. The requirements set forth herein will ensure a consistent, quality based relationship
between NOV Devin and all its material suppliers.
7.1.2. General Guidelines – It is the responsibility of the supplier to define and implement a detailed
quality system that ensures all products supplied by NOV Devin is of the highest quality possible
by conforming to NOV Devin drawings and/or applicable specifications, and meeting all
requirements set forth in this document. Any applicable industry standards (such as ANSI, API,
ISO, etc.) available to NOV Devin for review upon request.
7.1.3. Compliance to Contractual and/or Purchase Order Requirements - Upon accepting an NOV
Devin contract or Purchase Order, the supplier is responsible for compliance to all contract or
Purchase Order (e.g., engineering drawings and specifications, regardless of origin, are
applicable to the supplier when specified in the contract and/or Purchase Order or documents
referenced in the contract or Purchase Order and are required to be used at all levels of the
supply chain. Unless otherwise specified in the contract and/or Purchase Order, the document
revision in effect on the date of issue of the contract/Purchase Order applies to the
contract/Purchase Order. Neither audit, surveillance, inspection or tests make by NOV Devin,
representatives or NOV Devin or its customer(s), at supplier’s facilities, at any sub-tier facilities,
or upon receipt at NOV Devin, relieves the supplier of the responsibility to furnish acceptable
products or services that conform to all contact/Purchase Order requirements; nor does it
preclude subsequent rejection by NOV Devin or it’s customers.
15. 7.1.4. Communication – The NOV Devin purchase order designates the Sourcing Representative who
is the primary contact with the supplier for commercial issues. The SQE is the primary quality
and technical contact and will be assigned by Sourcing Quality Management as appropriate.
Changes to purchase order requirements shall not be accepted by the supplier without a formal
purchase order change, an approved SDR or through cleared non-conforming material reports
(e.g., NCN). The supplier must identify and notify NOV Devin of its designated point of contact
for the qualification process.
7.2. Quality System
7.2.1. Minimum Quality System Requirements – The supplier must maintain a documented quality
system to ensure control and conformance to the requirements of NOV Devin’s drawings and
specifications. NOV Devin requires that this quality management system meet the requirements
of API Q1, 9th
Edition, and ISO 9001:2008 or an equivalent standard as (determined by NOV
Devin). Compliance to this requirement must be demonstrated by either of the following:
a. Provision of a copy of a current certification, or
b. Successful completion of a quality management systems audit to the requirements
of API Q1, 9th
edition and ISO 9001:2008. NOV Devin reserves the right to require
this audit to be conducted by a third-party service designated by NOV Devin. The
supplier will be responsible for all costs of the audit directly to the auditing party.
7.2.2. Control of Special Processes – Suppliers must have specific, documented and controlled
procedures for each special process performed. Special processes include, but are not limited
to:
a. Brazing
b. Chemical cleaning
c. Coatings (ceramic, zinc, heat and/or velocity-induced diffusional
coatings)
d. Die Casting
e. All forms of Non-Destructive Examination (NDE)
f. Forging and hot forming
g. Heat treatment
h. High-alloy cold forming
i. Hydrostatic testing
j. Investment casting
k. Melting and raw material production
l. Nitriding/carburizing/boriding
m. Plating
n. Painting and surface preparation
o. Sand casting
p. Shot blasting/peening (to enhance mechanical or performance
properties)
q. Stamping
r. Super-alloy machining / grinding
s. Thermal cutting of QT steels
t. Welding
16. 7.2.2.1. Process Specific Approval Requirements
7.2.2.1.1 Welding
For suppliers performing welding as a primary value added process, certification as a
qualified fabricator is required. This certification may be performed by a third party, as
required by NOV Devin, and may include:
AWS (American Welding Society) Certified Fabricator
ASME (American Society of Mechanical Engineers) boiler and pressure Vessel
Fabrication Stamp Holder
PED (Pressure Equipment Directive) Certification
Other suitable certifying bodies as determined by NOV Devin
Where weld-maps are required, supplier will publish and supply a weld-map of
assemblies identifying all welded areas.
7.2.2.1.2. NDE
Suppliers, including sub-tier suppliers, performing NDE shall be qualified in accordance
with SQP 5.6.1, Vendor Approval Evaluation/Re-Evaluation and ASNT, as applicable.
Review of certificate holders will be verified with ANST. Submittal of procedures for
review and approval may be required.
7.2.2.1.3. Calibration
For suppliers performing calibration of measuring and monitoring devices, NOV Devin
requirements shall be met following SQP-5.8. All calibration laboratories shall follow
directives published in DVN-ADM-SOP-02. Attachment DVN-ADM-PRC-01 attached to
a purchase order is expected to be fulfilled per NOV Devin’s requirements if the listed
requirements are not part of the calibration certificate. If the listed information is not part
of the calibration certification, equipment will not be considered calibrated to standards
and require corrections prior to acceptance.
7.2.2.1.4. Pull Testing/Load Testing
For suppliers performing Pull Testing/Load Testing, NOV Devin requirements shall be
performed meeting guidelines as supported by OPS0055-PR-01, Shell Operational
Requirements Lifting Accessories, OPS0055-PR-02 Operational requirements Lifting
Equipment, OPS0055-PR-03 Shell Operational Requirements Lifted Equipment
Supplement, Shell Testing and Inspection Matrix, DW-GOM, July 2016: OPS-0055-
PR03-TO.01, and DNV Standard for Certification – No. 2.7.1 Sec. 5 and Sec.9.
7.2.3. Record Retention
The supplier shall have a written procedure for the documentation and retention of quality and
product records for products supplied to NOV Devin. The record retention period shall be a
minimum of ten (10) years unless otherwise specified by NOV Devin. Records shall include, but
are not limited to, product quality or inspection and test plans and results, material
specifications, qualifications documentation and certificates of conformance. Specific component
record requirements may be specified in NOV Devin purchase orders, contracts or specification.
It is the responsibility of the supplier to determine the appropriate storage means to meet the
retention requirement and allow for timely retrieval of records.
17. 7.3. Supplier Approval
In order to receive an NOV Devin production purchase order, a supplier must be approved per NOV
Devin Sourcing Quality Management System procedures. Criteria for approval could include, but is
not limited to, the following: properly executed Mutual Non-Disclosure Agreement (MNDA) which will
be created through NOV legal, acknowledgement of compliance with NOV Devin integrity guidelines,
a documented quality system, technical capability, EHS compliance/employment practices, financial
viability, customer service aptitude, and strategic value. The supplier approval process is performed
prior to a purchase order being issued to the supplier. Once the approval process has been
successfully completed, a supplier code will be issued to the supplier.
Furthermore, the supplier Approval Process may include the following:
7.3.1. Supplier Initial Assessment
NOV Devin may request the supplier to provide a copy of its quality management system
certificate and/or complete a self-assessment of its business and quality management system
and capabilities (i.e., quality, delivery, technology, cost, and continual improvement
objectives).
7.3.2. Documentation Audit
In those cases, where a supplier’s quality management system has not been certified by an
accredited certification body, NOV Devin may request a copy of the supplier’s quality manual
and supporting procedures (and perhaps internal audit reports) to determine if the supplier’s
quality management system meets NOV Devin requirements.
7.3.3. On-Site Assessment
Regardless of a supplier’s QMS certification status, NOV Devin and/or its customers, may
elect to conduct on-site assessments of a supplier. As a result, findings may be issued. It is
the supplier’s responsibility to correct all findings in an agreed upon timeframe.
These on-site assessments could include evaluations of:
Product or Process Capability – to determine the supplier’s ability to meet NOV Devin’s
requirements for complex and/or critical products/processes.
Quality Management System (QMS) – to determine whether the supplier’s quality
management system meets one or more of the applicable standards and is functioning
effectively; may occur in conjunction with other on-site assessments. On-site QMS
assessments by NOV Devin should occur prior to approval of suppliers with non-
certified quality management systems (QMS).
Business and Manufacturing Operations – to determine whether the supplier has the
financial resources, production capacity, and other business resources needed to fulfill
NOV Devin volume production needs and continuity of supply.
Continual Improvement Initiative – to determine if the supplier’s culture, methods and
skills are present to actively pursue continual improvement.
Technology Assessment – to determine whether the supplier has the needed technical
resources, including production and inspection equipment, facilities, engineering
resources, NOV Devin-specified computer-aided design language/format, electronic
commerce capability, etc.
Sub-Tier Supplier Control – to evaluate the effectiveness of supplier’s sub-tier
management processes and ensure that products or services procured from sub-tier
sources and delivered to NOV Devin conform to all NOV Devin requirements.
18. . 7.4. Supplier Qualification
7.4.1. General Requirements – Once approved the supplier must be qualified for a
specific process, part or commodity family. Through the qualification
process, the supplier demonstrates ability to repeatedly provide high quality
parts in accordance with requirements and expectations of NOV Devin
business purchasing the material. A qualification program is defined and
documented by an NOV Devin qualification team. The supplier is required
to perform the qualification using the documented qualification program
plan as communicated by the SQE. Once the qualification program has
been completed to the satisfaction of the qualification team and the supplier
has received the signed Supplier Qualification Approval form (DVN-ADM-
FRM-22), the supplier is then considered qualified to provide the specific
process, part or commodity family.
Qualification is required in, but not limited to, the following cases:
1) A new or existing supplier is manufacturing production material for
the first time for NOV Devin.
2) A design or process change has occurred at the supplier or at
NOV Devin, significantly changing the processing, form or function
of the product.
3) An existing supplier or critical sub-tier supplier changes its
manufacturing location.
Note: Reassessment of supplier approval will also be
required when a manufacturing location is changed.
4) Quality issues arise at the supplier, putting current qualifications in
doubt.
5) As required by NOV Devin.
7.4.2. Sub-Tier Suppliers – If a supplier chooses to outsource a process, the
supplier is fully responsible for qualifying all sub-tier suppliers to NOV Devin
requirements and notifying NOV Devin of this qualification. NOV Devin
reserves the right to 1) review the supplier’s process for selection,
qualification, and surveillance of sub-tier suppliers, 2) to approve, or
disapprove, sub-tier supplier qualifications, 3) audit and monitor the sub-tier
supplier’s processes and facilities when deemed necessary. This
requirement also applies if the supplier is a sales representative or
distributor that procures from sub-tier suppliers for manufactured parts or
assemblies.
The planned use and manufacturing location of any sub-tier supplier must
be clearly identified in the MPP during the qualification process. Upon
successful completion and qualification of the primary supplier, the sub-tier
supplier identified as part of the qualification must not be changed without
prior approval from NOV Devin. This requirement shall also be applicable to
NOV Devin directed sub-tier suppliers.
7.4.3. First Piece Qualification (FPQ) – When required as part of a qualification
program, an FPQ must be performed. This requires the supplier to
manufacture a first piece of the item as outlined in the applicable NOV
Devin specifications and/or as defined by the appropriate Sourcing Quality
and Engineering personnel. First Piece QualificationFirst Article Inspection
19. 7.4.4. Pilot Lot Qualification (PLQ) – A pilot production lot may be required as determined from NOV
Devin specifications or processes. In addition, the qualification team may require a pilot lot or
additional pilot lot testing to verify control of the supplier’s processes upon final qualification.
(Reference QMS Sourcing Guidelines for FPO/PLQ Inspection DVN0QMS-SGL-01)
7.4.5. Characteristic Accountability and Verification (CAV) – When required by the qualification
program, a CAV form must be completed and maintained by the supplier. The CAV form (DVN-
ADM-CAV-01) must include, at a minimum, the following items:
1) Identification of components
2) Characteristics and feature accountability
3) Inspection and test results
4) Manufacturing Planning
5) Production Product Acceptance Criteria
Product acceptance criteria must be established during the qualification process review of the
CAV form. (DVN-ADM-CAV-01) Once the level of inspection and product acceptance
requirement has been determined and specified on the CAV form, it must be applied to all
production components hereafter to ensure controlled processes for maintaining drawing
features and characteristics.
7.4.6. Process Risk Assessment – When required by the qualification program, the supplier must
perform a risk assessment of its manufacturing and quality assurance processes to evaluate
the effectiveness of these processes to consistently produce the component, or provide the
qualified service. The appropriate cross-functional supplier personnel must perform this risk
assessment with the assistance and participation by NOV Devin Qualification team members
as necessary. One format for this assessment is a Failure Modes & Effects Analysis (FMEA).
7.4.7. Detailed Drawing, Manufacturing and Producibility Review – Prior to part manufacturing, the
supplier may be required to participate in a detailed review with the NOV Devin Qualification
Team to ensure suppliers’ through understanding of drawing requirements and specifications
during the qualification process. For Supplier Designed, non-Build to Print (Functional
Spec/Sourcing Controlled), the supplier may be required to participate in an Engineering
Capabilities Assessment and Supplier Design Reviews with the NOV Devin Qualification Team.
7.4.8. Manufacturing Process Plan – An MPP must, at a minimum contain the following information:
1) A list of all applicable NOV Devin specifications, ordering sheets, outline drawings,
and special process specifications/instructions along with the latest revision
letter/number.
2) List of Weld Procedure Specifications (WPS) and Procedure Qualification
Records (PQR) used in the manufacture of the part.
NOTE: Welders and procedures must be qualified in accordance with ASME Section
IX or similar governing agency specified on purchase order from NOV Devin.
3) Identification of all component parts and sources.
4) Identification of all critical sub-tier suppliers. Critical sub-tiers include but are not
limited to Raw Material and any special process supplier.
5) A sequence plan of all major and critical manufacturing and inspection steps with
appropriate sign-off documentation. Supplier proprietary processes may be
handled with the SQE directly.
6) The manufacturing location
7) When applicable, a visual weld inspection procedure according to the SQP-5.7.1.5.
Once the MPP is approved, the MPP shall be considered part of the purchase order
requirements even if not explicitly referenced on the purchase order.
20. 7.4.9. Product Quality Plan
The PQP must, at a minimum, contain the following information:
1) Clear identification of the item, component, or system to which the PQP is
applicable.
2) Listing of all technical documents that govern the inspection or test activity (i.e.
supplier documents, NOV Devin specifications, industry codes/standards).
3) Identification of the test or inspection criteria in an itemized listing. Each line item
must identify what is to be inspected (to the characteristic level), how it is to be
inspected, what frequency it is to be inspected, when the inspection or test is to be
performed (in the sense of the manufacturing process), who is to perform the
inspection (e.g., Operator, Inspector, etc.), and the acceptance criteria. Each item
must include provision for sign off by the party performing the inspection.
4) Identification of Project specific inspections and tests.
5) Completion of each inspection and test will be accompanied by appropriate sign-off
documentation. Each inspection and test must be signed-off during the execution
of the PQP.
6) Clear definition of NOV Devin and customer involvement in the inspection and test
activities. This includes but is not limited to in-process inspections, customer
witness and hold points, document reviews and NOV Devin and/or customer
release inspections.
7) Detailed planning of packaging and preservation for shipment and storage.
The PQP or ITP may be included as part of the MPP or submitted as a separate document.
In all cases, the PQP must be approved by the SQE.
7.4.10. Material Qualification Requirements
7.4.10.1. Material Qualification Requirements
Special control of the MPP applies. An MPP must be submitted to NOV Devin for an
SQE review and approval by an NOV Devin Materials Process Engineer (MPE) prior
to manufacture of the product. This includes any imbedded or separately referenced
special process procedures.
Following MPP approval or metallurgical engineer approval, NOV Devin Materials
and Process Engineering will issue a unique MPP approval number and the process
will become an “Engineering Change Process” that the supplier must follow unless a
waiver is obtained or the MPP is revised. Materials & Process Engineering must
approve revisions to an Engineering Change Request, or MPP via a completed form.
(DVN-ADM-ENG-01 - Engineering Change Request Form)
7.4.10.2 Where a SQE or Material Engineer requires a CAV form (DVN-ADM-CAV-01) will be
required. The CAV form will contain all characteristics as identified on the drawings
and specifications.
21. 7.4.11. Qualification Documentation
Qualification records, MPPs, material certifications, and related documentation records are
subject to periodic review by NOV Devin. NOV Devin also reserves the right to request
submittal or these records at any time.
For material shipped to an NOV Devin location, a CAV form or equivalent form is required at
the time of shipment or the part. This is only required on the first piece unless specifically
required by the SQE on subsequent orders or as indicated on the purchase order.
For material shipped directly to an NOV Devin customer site, a Supplier Compliance Summary
may be issued and maintained as the quality document for each unit shipped. The compliance
summary may include but is not limited to the following:
1) Major component nameplate information and serial numbers as applicable.
2) Complete MPP and PQP with appropriate signatures. This should be on file
and need not be shipped with the unit.
3) Results of all functional test requirements.
If required by the SQE, an Electronic Qualification Book must be submitted in accordance
with requirements as outlined in Addendum A. Any deviations from these requirements must
be accepted at the discretion of the SQE.
7.4.12. Qualification Approval Form
Upon successful completion of the qualification program and receipt of the Supplier
Qualification Approval Form (DVN-ADM-FRM-22), the supplier is released to fulfill subsequent
purchase orders received from NOV Devin. This qualification form indicates that, at the time of
qualification and based on data provided by the supplier, the manufacturing process used to
produce the component(s) or perform a process can comply with NOV Devin drawing and
specification requirements. Qualification approval does not relieve the supplier of the full
responsibility, on subsequent orders, to assure the manufacturing processes remain in control
and the product or process supplied meets all drawing and specification requirements, unless
formal, written approval for a deviation is obtained from NOV Devin via an SDR process.
7.5. NOV Devin Supplier Policies and Requirements
7.5.1. NOV Devin Policy for Specifications Transmittal to Suppliers
7.5.1.1. It is incumbent upon the supplier to review with the Sourcing Representative and/or
SQE the appropriate document retrieval methods that may be specific to their
business. It is also the responsibility of the supplier to review specification revisions
with the Sourcing Representative and/or SQE on a continuous basis to ensure that
the correct revisions are being worked to. When suppliers receive a new purchase
order, it is the supplier’s responsibility to verify they have the latest revision of the
specification called out on the drawings and purchase order.
NOTE: Weekly E-Mail notification of new and revised technical specification can be
requested from NOV Devin by sending an e-mail to <enter email if using someone to
update supplier with any new specifications>. The following information must be
included in the e-mail address:
a. Contact information
b. Company name
c. Full mailing address (not e-mail address)
d. E-Mail address
22. 7.5.1.2. Unless otherwise specified notified by NOV Devin, suppliers are required to implement specification
revisions on all existing and future purchase orders except where parts have already
entered the manufacturing process. Any exceptions to this policy must be negotiated
between the NOV Devin Sourcing representative and supplier. If the supplier does
not have the latest revision of any relevant specification as described in the latest
NOV Devin purchase order, it is the supplier’s responsibility to request the latest
revision of the specification.
7.5.2 Source Inspection and Test Witness Requirements
7.5.2.1. NOV Devin and/or its customer may elect to inspect parts, and/or witness
subassemblies at the supplier’s facility during processing, testing, or at final
inspection. All sources inspection and test witness requirements are to be identified
and coordinated through NOV Devin, Quality Assurance, quality representative or
other designated representative.
7.5.2.2. It will be the responsibility of the supplier to notify NOV Devin in advance, when
material will be ready for inspection. The timing of this advance notification will be at
minimum 20 days (unless otherwise approved by NOV Devin) prior to any scheduled
test/inspection/witness points.
7.5.2.3. NOV Devin and/or customer acceptance of product does not relieve the supplier of its
obligations to supply components that meet drawing and purchase order
requirements.
7.5.3. Supplier Deviation Request (SDR) Procedure
7.5.3.1. The supplier must submit an electronic Supplier Deviation Request (eSDR) to the
SQE or business specific designate, for material which is identified as non-
conforming. If the electronic system is not available, supplier may, at NOV Devin’s
request, utilize Form DVN-ADM-DWR-02. SDRs must also be submitted by the
supplier for approval of alternate materials, processes, drawing errors, drawing
changes, and other deviations to the PO requirements.
The request must include a complete description of the deviation, drawing number,
zone of special processes involved in the repair (if applicable). Additionally, the
specific material covered by the SDR must be identified on the SDR. For serialized
parts, the serial number(s) must be identified; for non-serialized parts, the specific
purchase order(s) must be identified. Non-conforming material may not be accepted
or repaired without prior NOV Devin approval.
Alternate materials listed in NOV Devin specifications may be utilized/furnished in
lieu of the specific material identified by the drawing or parts list unless specifically
prohibited by the drawing or part specification.
Note: The specifications identified in the preceding paragraph may not be applicable
to all NOV Devin businesses.
7.5.3.2. The supplier is to promptly notify NOV Devin SQE of any quality related issues that
develop regarding NOV Devin purchase orders.
7.5.3.3. The supplier shall not presume approval of the SDR until a dispositioned copy is
made available to the supplier. In the eSDR system, the disposition is complete when
the SDR has been “cleared”. The supplier may act on the disposition at that time,
including shipping hardware that has been accepted in the SDR disposition.
23. 7.5.3.4. If requested by the SQE, the supplier must send a copy of the approved SDR along
with the part(s) at the time of shipment. Additional markings, or “Green tags” may
also be required at the discretion of the SQE.
7.5.3.5. SDRs are “one” time” exceptions to NOV Devin requirements. Unless the SDR
involves a drawing change, NOV Devin, expects the non-conformance(s) to be
eliminated on subsequent deliveries.
7.5.3.6. SDRs should be submitted by the primary supplier (the Seller on the Purchase
Order). Any deviations (e.g. drawing changes, material substitutions, etc.) related to
a sub-tier supplier’s scope should be submitted through the primary supplier. If a sub-
tier supplier has an NOV Devin issued supplier code, then, with concurrence from the
responsible SQE, the sub-tier supplier may be permitted to submit the SDR directly
to NOV Devin.
7.5.4. Corrective Action Procedure and Requirements
All suppliers are required to identify cause and actions for containment, correction, and
prevention for any non-conformance to prevent reoccurrence. When a Non-Conformance
Notice (NCN) (DVN-ADM-FRM-18), and Corrective Action Request (CAR), (DVN-ADM-FRM-
19) at an NOV Devin location a Field Service Notice (FSN) at a customer site, or other
equivalent non-conforming material control document is initiated, the supplier may receive a
copy of the document along with a formal request for cause and containment action. All reports
are tracked by NOV Devin and response is required. Actions remaining open longer that the
specified period may result in disqualification of the supplier.
A cause and corrective action response must include the following:
(1) Identified root cause(s) of the non-conformance.
(2) Short & Long Term Action Plans
a. Actions to identify, locate, and contain any components or materials
that have shipped or are in process that may have similar non-
conformances (Containment). If such material is already at an NOV
Devin or a customer site location, contact the Sourcing Quality
Engineer immediately.
b. Corrective actions to address the existing non-conformances. These
are actions intended to minimize the impact of the non-
conformances on the customer in terms of quality and delivery.
c. Preventative actions designed to eliminate the root cause(s) and
prevent future recurrence of the non-conformance. The supplier
must provide and maintain documented evidence that the actions
have been accomplished.
(3) Owner and completion dates of the actions’ implementation. If the non-
conformance is incorrectly charged to a supplier, this should be denoted on
the corrective action request and sent to both the Sourcing representative
and the SQE.
24. 7.5.5. Packaging and Preservation Requirements
Preservation and Packaging must be in accordance with NOV Devin drawings and
specifications SQP 5.7.6 unless otherwise specified in the purchase order. It is the supplier’s
responsibility to assure that the shipment will arrive at destination in an undamaged condition
and be ready for the part’s intended use. The “ready for use” requirement must include
provisions for a reasonable period of storage at destination prior to use.
7.5.6. Supplier Manufacturing Location Change Requirements
All suppliers are required to notify their respective Sourcing representatives and SQEs in the
event the supplier’s manufacturing location changes from that specified on the approved MPP
for a given item. Notification must take place prior to manufacturing product and must be in
writing. NOV Devin reserves the right to reject any and all products not meeting the location
requirements stated on the qualification form and/or approved MPP. The supplier will be
responsible for shipping and handling charges that will be applied to any products rejected for
this criterion. This requirement also applies to sub-tier supplier relocations.
8. PERFORMANCE
NOV Devin measures all performances of suppliers. NOV Devin’s concern is ensuring what is said
will be done, is being done. (Say what you mean, and doing what you say). All deliveries are measured by what
has been requested on the Purchase Order or project request.
Performance is measured quarterly as value/ratings are determined during quality meetings on suppliers.
NOV Devin’s rating system is based on a 4-point rating scale.
Performance grading
Receive 3 Corrective Actions recurring – Probationary Period
Receive 6 Corrective Actions within a calendar year – Probationary Period
Have 3 Corrective Actions Open (>60 days) – Probationary Period
Recurring will be based on 3 months
2 probationary periods supplier will be placed on hold
Any changes that effect a supplier shall be communicated. Objective evidence shall be
attached.
Based on the performance grading will determine where a supplier falls under the rating system. If the
supplier’s rating drops below 4, a communication indicating the rating has dropped to with an explanation of
why and what is required to be done to get rating back to its proper standing.
9. NOTES
9.1. Various process or procedure forms (e.g. SDR forms, engineering change request forms (ECR), etc.)
referenced in this specification may be obtained through NOV Devin quality.
4 Good Ability to supply product as quoted
3 Fair Ability to supply product, but with recurring issues with Devin requirements
2 Needs Improvement Continuously unable to meet some of NOV Devin requirements
1 Corrective Action Unable to meet any NOV Devin requirements
25. 10. REFERENCES
SQP – 5.6.1 Vendor Approval Evaluation / Re-evaluation
SQP – 5.7.6 Preservation of Property
SQP – 5.7.1.5 Validation of Processes
SQP-5.8 Control of Measuring and Monitoring Devices
DVN-ADM-FRM-22 Supplier Quality Questionnaire
DVN-ADM-DWR-02 Deviation Waiver Request
DVN-ADM-CAV-01 Characteristic Accountability and Verification Form
ASNT-SNT-TC-1A Association Society for Nondestructive Testing-Recommended practices
DVN-ADM-SOP-02 Receiving Specifications for Outsourcing Product
DVN-ADM-PRC-01 Purchase Order Calibration Requirements
OPS0055-PR-01 Shell Operational Requirements Lifting Accessories
OPS0055-PR-02 Shell Operational Requirements Lifting Equipment
OPS0055-PR-03 Shell Operational Requirements Lifting Equipment Supplement
DN-GOM, July 2016:
OPS-055-PR03-TO.01 Shell Testing and Inspection Matrix
No 2.7.1 Sec.5 and Sec 9 DNV Standard for Certification
26. ADDENDUM A
Electronic- Qualification Book
This addendum defines the requirements for preparing and submitting an Electronic-
Qualification book for inclusion into NOV Devin or an Electronic Quality Library.
1.0 Qualification Documentation Requirements
As the final requirement of the Qualification process, the Supplier must submit one
(1) Electronic- Qualification book to NOV Devin for all Qualifications
2.0 Qualification Book Requirements
The Electronic- Qualification Book requires the following items, preferably in this order.
Section
#
Quality Form Name Quality Form Description
NA Cover Sheet None
NA Table Of Contents None
1 NOV Devin Purchase Order Provide Copy of NOV Devin Purchase Order for this Project
2
NOV Devin
Specifications/Drawings
Provide a list of all NOV Devin Specifications, and NOV Devin
Drawings, including Revision level.
3 Supplier Drawings
Provide copy of all Supplier generated drawings, including Revision
level.
4
Supplier Product Quality
Plan (SQP)
Provide a copy of the Supplier Product Quality Plan (PQP), signed
and dated by the Supplier Quality Representative
5
Supplier Manufacturing
Process Plan (MPP)
Provide a copy of the Supplier Manufacturing Process Plan (MPP),
signed and dated by the Manufacturing Representative and/or the
Sub-Tier Suppliers used.
6
Characteristic Accountability
and Verification Forms
(CAV)
Provide a copy of the CAV report for this project.
7
NOV Devin Qualification
Program, NOV Devin
Product Quality Plan
Provide a copy of the NOV Devin Qualification Program, and or
NOV Devin Product Quality Plan for this Project
8 Bill of Materials (BOM) List to include item #, description, model, etc.
27. 9 Component Conformance
Include C of C for all major components: e.g., pump curves, testing
certifications, calibration certificates, and relevant data sheets
10 Design Calculations
Provide a copy of all design calculations for applicable
Components/Systems (Pipe Stresses, Pipe Supports, Pressure
Vessels, Lifting Lugs) per Domestic and International Codes
11 Code Compliance
Provide a copy of all documents to validate this commodity meets
all Domestic and International Code Compliances.
12 Material Test Reports
Provide copies of Material Test Reports for all material used on this
Project to include, but not limited to the following: Piping, Structural
Steel, Bolting materials (bolts, nuts, washers), Tubing, Raw
Materials, Welding Consumables
13 Welding Procedures
Provide a copy of the Welding/Blazing Procedure, Specification,
and all welder qualification records used on the Project
14 Nondestructive Testing
Provide copy of all Nondestructive Testing procedures. Provide
copy of NDT Personnel list qualified to perform NDT on this project.
Suppliers written NDE Practice Per ASNT-SNT-TC-1A
15 Casting and Forgings
Provide all procedures, data and charts for the following processes:
casting, machining, forging, bar stock.
16
Mechanical Testing and
Heat Treating
Provide copy of all Hardness testing, Heat Treatment, Stress
Relieving, Metallography, an d Grain Etch procedures and results
17
Surface Preparation and
Painting
Include all Metal Preparation, Prep for paint, paint procedures along
with QA Paint data, signoffs, and paint specifications
18 Calibration
Provide a copy of all calibration procedures and certificates for all
devices that were used and calibrated on this Project
19 Functional Testing
Provide a copy of all Mechanical, Electrical, and Functional Tests
performed. This should include testing procedures, documented
data of all testing performed and signoffs that equipment passed
testing
20 Proof Test, Type Test
Provide Procedures and results for all Proof Tests, and Type Tests
performed on this Project ASNI Referenced. Include the methods to
be used in all type and proof testing, either by ANSI, ASME, or
other standard procedures, or by written description
28. 21 Flushing and Cleanliness
Provide a copy of Flushing procedures and cleanliness procedure
used to verify cleanliness per NOV Devin spec. (#TBD) or any other
NOV Devin business specification.
22 Preservation and Packaging
Provide a copy of procedures and data to verify compliance in
accordance with Spec. (#TBD)
23 Repair/Rework Provide any Rework procedures and results
24 Supplier- Inspection Reports
Provide a copy of all Inspection reports, travelers, and other quality
documents used in Suppliers Facility
25
Supplier Deviation Record
List
Provide a copy of List all SDRs used on this Project
26
Photographs of the
Equipment
Provide photos of the completed Commodity
27 Packing List Provide a copy of the Packing List
28
NOV Devin Certificate of
Conformance
Provide a copy of the C of C that is submitted to The NOV Devin
Business
29 SQE Final Inspection Report Provide a copy the SQE’s Final Inspection Report in this section
29. 3.0 Applicable Sections and Documents
The Supplier and the SQE shall discuss prior to submission of the Electronic Qualification Book
which Sections and Documents are applicable to the Commodity
4.0 Electronic- Qualification Book Format
Documentation is to be supplied in an Electronic Format, (PDF) is preferred. The Qualification Book
shall be supplied on a CD labeled accordingly and sent to the SQE.
5.0 Qualification Book (Hardcopy)
There may be cases where a hardcopy of the Qualification Book is also required. This requirement
will be at the SQEs request.
30. ADDENDUM B
Definitions
This addendum defines the acronyms for that are used throughout this SRS Manual
Acronym Name Definition
API
American Petroleum
Institute
The American Petroleum Institute is the largest U.S. trade association for the oil
and natural gas industry.
ASME
American Society for
Mechanical Engineering
Is a 120,000-member professional organization focused on technical, educational
and research issues of the engineering and technology community.
ASNI
American National
Standards Institute
The American National Standards Institute is a private non-profit organization that
oversees the development of voluntary consensus standards for products, services,
processes, systems, and personnel in the United States.
AWS American Welding Society
A non-profit organization with a global mission to advance the science, technology
and application of welding and allied joining and cutting processes, including
brazing, soldering and thermal spraying.
BOM Bill of Material
A bill of materials or product structure (sometimes bill of material, BOM or
associated list) is a list of the raw materials, sub-assemblies, intermediate
assemblies, sub-components, parts and the quantities of each needed to
manufacture an end-product. A BOM may be used for communication between
manufacturing partners, or confined to a single manufacturing plant.
CAR Corrective Action
Action taken to eliminate the cause(s) of an existing nonconformance, defect or
other undesirable situation to prevent recurrence.
CAV
Characteristic Accountability
and Verification
Reference 4.4.5 this document; A record where inspection results for design
characteristics and to document any applicable nonconformance.
DWR Deviation-Waiver Request
Deviation - change from original or subsequent plan; Waiver - allowing for a certain
action, as in acceptance, rework, scrap, time usage.
ECR
Engineering Change
Request
Used to describe a suggested enhancement or problem with a product.
EHS
Environmental Health and
Safety
Environmental Health and Safety is responsible for development, oversight, and
management of environmental health and safety programs that protect the
environment, provide safe and healthy conditions for work and study, and comply
with applicable laws and regulations.
eSDR
Electronic Supplier
Deviation Request
Reference 4.0 this document
FAIR
First Article Inspection
Report
Reference 4.4.3 this document; The measuring of properties and geometry of an
initial sample item against given specifications, for example, a drawing.
FMEA
Failure Modes & Effects
Analysis
A step-by-step approach for identifying all possible failures in a design, a
manufacturing or assembly process, or a product or service.
FPQ First Piece Qualification
Reference 4.4.3 this document; A part is manufactured as the first piece to meet the
specifications of the drawing, the required testing, inspection, and certifications
required by the buyer are conducted. The first piece is submitted to the buyer for
approval. If approved the part is manufactured or produced.
FSN Field Service Notice Reference 3.2.1 this document
ISO
International Standards
Organization
The International Organization for Standardization is an international
standard-setting body composed of representatives from various national
standards organizations.
ITP Inspection and Test Plan
Reference 3.2.2 this document; An inspection tool on how to ensure and control
whether the product is fit to the requirement and whether the inspection activity has
carried out with the agreed specification, standard and procedure.
MNDA
Mutual Non-Disclosure
Agreement
Standard mutual NDA between two companies. This Mutual Nondisclosure
Agreement (the “Agreement”), dated as of Date is between Your Company, a
Delaware corporation (“ Your Company ”), and Counterparty, a State of
incorporation corporation (“Company”).
MPI Magnetic Particle Inspection
a non-destructive testing (NDT) process for detecting surface and slightly
subsurface discontinuities in ferromagnetic materials such as iron, nickel,
cobalt, and some of their alloys.
31. MPP Manufacturer Process Plan
Reference 4.4.9 this document; MPP are processes and steps through which raw
materials are transformed into a final product. The manufacturing process begins with
the creation of the materials from which the design is made. These materials are then
modified through manufacturing processes to become the required part.
Manufacturing processes can include treating (such as heat treating or coating),
machining, or reshaping the material. The manufacturing process also includes tests
and checks for quality assurance during or after the manufacturing, and planning the
production process prior to manufacturing.
NCN Non-Conformance Notice
Reference 3.2.4 this document; The existence of a nonconformance means that some
aspect of an organization's standard operating procedures is not being followed.
NCR Non-Conformance Report
Reference 3.2.4 this document; A non-conformance report documents the details of
a non-conformance identified in a quality audit or other process review. The
objective of the report is to make an unambiguous, defensible, clear and concise
definition of the problem so that corrective action can and will be initiated by
management.
NDT Non-destructive Testing
Nondestructive testing or Non-destructive testing is a wide group of analysis
techniques used in science and technology industry to evaluate the properties of a
material, component or system without causing damage.
NOV National Oilwell Varco
National Oilwell Varco is an American multinational corporation based in
Greater Sharpstown, Houston, Texas. It is a leading worldwide provider of
equipment and components used in oil and gas drilling and production
operations, oilfield services, and supply chain integration services to the
upstream oil and gas industry.
PLQ Pilot Lot Qualification Reference 4.4.4 this document
PQP Product Quality Plan Reference 3.2.2, 4.4.10 of this document
PQR
Procedure Qualification
Records
A Welding Procedure Specification (WPS) is a formal written document describing
welding procedures, which provides direction to the welder or welding operators for
making sound and quality production welds as per the code requirements. (Reference
4.4.8 this document)
QCP Quality Control Report Reference 3.2.4 this document
QT Quench and Tempered
A heat-treatment method for high-quality heavy plates. Quenching and tempering
consists of a two-stage heat-treatment process.
SDR Supplier Deviation Request Reference 3.2.6, 4.5.3 this document
SQE Sourcing Quality Engineer Reference 3.1.4 this document
TPI Third Party Inspection
Organization that inspects complete ranges of NDT, monitors and witnesses’
processes. 3rd
party inspections are not to be a stand-alone company with no
associations with design, machining, or creating product.
WPS
Weld Procedure
Specifications
A Welding Procedure Specification (WPS) is a formal written document describing
welding procedures, which provides direction to the welder or welding operators for
making sound and quality production welds as per the code requirements. (Reference
4.4.9 this document)
34. SUPPLIER QUALITY QUESTIONNAIRE
Supplier
Address
Phone Fax
Primary Product or Service Provided
Quality Manager
Name, Title, Phone/Fax Number(s) and email of supplier’s representative completing questionnaire.
Name Title
Phone Fax
Email
Is supplier's current quality system certified to ISO 9001:2008, API Q1 9th
addition or API Q2? Yes ☐ No ☐
,
Please supply a copy of your W-9 Taxpayer Identification Number and Certification Form along with
your completed questionnaire.
NOV DEVIN USE ONLY
Date
Assessment completed by Title
Comments
35. Lafayette, Louisiana 70508
P. 337.233.3846 F. 337.233.4011
QUESTIONNAIRE Page 1 of 1
SUPPLIER QUALITY QUESTIONNAIRE
Part 1
1. Is ISO 9001:2008, API Q1 or Q2 Certification Planned?
If yes anticipated date of Certification?
2. Is current qualitysystem modeled to comply with any standard?
If yes, what Standard?
3. Does supplier maintain a qualitymanual?
4. Do procedures exist for controlling processesand operations?
5. Areinspections (receiving, in-process& final) performed?
6. Arerecords maintained of inspectionsperformed?
7. Do procedures exist for control of non-conforming product?
8. Do procedures exist for identificationand traceability of customerproduct?
9. Does procedureexist for identification & calibrationof measuringequipment?
10. Arecertificates of compliance available uponrequest?
11. Are inspection reports with actual results available upon request?
12. Does supplier review P.O. for completeness and accuracybefore accepting?
Yes ☐ No☐
Yes☐ No☐
Yes☐ No☐
Yes☐ No☐
Yes☐ No☐
Yes☐ No☐
Yes☐ No☐
Yes☐ No☐
Yes☐ No☐
Yes☐ No☐
Yes☐ No☐
Yes☐ No ☐
36. Part 2
The following documents are submitted to demonstrate company (individual or corporation) interest and
capability in obtaining supplier consideration as a prequalified supplier for ____________________
services. The enclosed documentation meets the established minimum requirements. Past performance
documentation is enclosed. Financial documentation is submitted to substantiate company’s stability and
financial capability, with the understanding that our financial information will be viewed by NOV Devin
Management Evaluation Team and only for the mentioned purpose. NOV Devin agrees to nondisclosure
of provided information submitted to anyone other than those making decisions concerning this
prequalification application. Only sufficient information to show capability has been submitted.
Document Enclosed Missing Date will be available
Tax ID Form W-9
Supplier Questionnaire
Insurance Documents
Last 3 check statements
Self-Assessment (if required)
Current Audit (Certifying Body and internal)
Certificates of Certifications
List of chain of hierarchies along with
responsibilities & proficiencies.
Three Business References
Results of Audit compliances
Supplier experiences in field/area requesting to
be supplier in.
List of procedures for specific job requirements
(i.e., welding procedures, NDT procedures,
Inspection Procedures)
Calibration program for measuring & testing
equipment.
Documentation from outsources bodies used in
projects indicating acceptance.
Personnel Certifications and any Exams
Packaging and Delivery Procedure
Management of 3rd party manufacturing materials
37. Proof of Records storage and time-line for
maintaining records.
Personnel proficiency based on what supplier is
providing. This includes any future requirements
in maintaining personnel proficiency and continue
their professional development, relevant training,
education, and development activities.
Supplier Comments
Thankyouforcompleting NOV Devin’s Supplier Questionnaire.
If you have questions or require assistance,please contact NOV Devin Supplier Assessment Coordinator I Accounting
Department at the number listed at the top of the questionnaire.
38. Return to Supplier
Date: New Supplier Number:
Supplier:
Address:
Contact:
Email:
Phone:
Acceptance ☐ Rejection ☐
Reason for Rejection:
Assessment Date:
Audit Date:
Please Note: Assessment and/or Audit dates are performed annually. NOV Devin will be in
contact to set-up initial date for an Assessment and/or Audit. From the point of your
initial date, a recurring date will be set for the following Assessment/Audits
Approved by: Date:
41. 1. General Overview
The purpose of this document is to establish a set of instructions relevant to the quality inspection of
items/goods purchased by NOV Devin under a First Piece/Pilot lot Qualification process type A and B,
as defined in (Document #) Supplier Quality Requirements.
2. Scope
This document is incorporated by reference in the NOV Devin purchase order and it is fully applicable
to suppliers of direct materials, used in NOV Devin to supply goods and/or services, under qualification
process of type A and B as specified above.
3. Applicable Documents
The following documents form part of this document to the extent they are referenced herein.
3.1 NOV Devin
(Procedure #) Supplier Quality Requirements
3.1 Standards
API Q1, Latest edition – Quality Management System Requirements
ISO 9001, Latest edition – Quality Management System Requirements
4. Definitions
4.1 Entities
Supplier – Unless stated otherwise, shall mean a corporation, company partnership, sole
proprietorship or individual with who NOV Devin places a purchase order.
Purchaser – NOV Devin business or its business associate.
Sourcing Quality Engineer (SQE) – NOV Devin representative who establishes the
qualifications and production quality requirements, and is the key interface with the
supplier’s counterpart for qualifications, process improvements, nonconforming material
dispositions, corrective actions, and surveillance auditing.
Sourcing Representative – NOV Devin representative who negotiates price, delivery date,
terms and conditions, and issues the purchase order for qualification purposes. The
Sourcing Representative is also the contact person between the supplier and NOV Devin.
42. 4.2 Other Definitions
Kick Off Meeting – Meeting between NOV Devin and Supplier, in order to clarify the
qualification requirements. The outcome of Kick Off Meeting is documented by a summary
detailing the specific requirements the Supplier must fulfill to successfully complete the
qualifications.
Direct Material – Material purchased for use on a job with NOV Devin’s end customer and
identified in the Bill of Material.
First Piece Qualification (FPQ) – Type of qualification process that requires the Supplier to
manufacture a first piece of the item as outlined in the applicable NOV Devin’s
specifications and /or as defined by the appropriate Sourcing Quality and Engineering
(“SQE”) personnel. First Piece Qualification documentation must be submitted to NOV
Devin for review and approval. Upon successful completion of the FPQ, a Supplier may
request release of the material for shipment to NOV Devin. Confirmation of this release
must be documented and placed with the item to be shipped, as well as retained for the
Supplier’s record. Materials shipped without written authorization from the SQE will be
considered non-conforming material and will be rejected at Supplier’s expense, which shall
be liable, among other things, for required extra works.
Inspection – It means the verification process of conformity of goods supplied.
Pilot Lot Qualifications (PLQ) A pilot production lot may be required as determined by NOV
Devin specifications or processes. In addition, the qualification team may require a pilot lot
or additional pilot lots testing to verify control of supplier’s processes upon final
qualification.
Inspection and Test Plan (ITP) – List of all inspection activities including applicable
specifications, acceptance criteria, attendees (NOV Devin, third Party, NOV Devin’s end
customer) and NOV Devin attendance level for each inspection.
Supplier – Organization or person that provides a product.
4.3 Other Acronyms
ITP - Inspection and Test Plan
NDT – Non-Destructive Testing
PO – Purchase Order
QMS – Quality Management System
43. FPQ – First Piece Qualification
PLQ – Pilot Lot Qualification
SDR – Supplier Deviation Request
4.4 Any other terms not defined herein shall have the meaning assigned to them in (Procedure #)
Supplier Quality Requirement.
5. Guidelines for FPQ/PLQ Inspection
For PO line subjected to NOV Devin qualification process, unless otherwise agreed in writing
with the SQE, the following test shall be repeated:
5.1 Testing activities to be repeated on duplicated specimen at a 3rd party lab (Laboratory Tests)
Only for qualification purposes, Destructive Tests as per table 1 shall be repeated, where
applicable, by NOV Devin third party approved laboratory.
Supplier will notify laboratory indicated by NOV Devin to perform tests according to 6.4
below.
5.2 Testing activities to be repeated at Supplier site by NOV Devin approved third party (NDT)
Only for qualifications purposes, Non-Destructive Tests as per table shall be repeated, where
applicable.
These tests shall be repeated at Supplier site by NOV Devin approved third party. Testing
results on material shall be notified according to 6.5.
5.3 Coating/Painting process assessment carried out at Supplier site by NOV Devin approved third
party.
Only for qualification purposes, Coating/Painting process shall be verified by NOV Devin third
party. Coating/Painting process assessment shall be notified according to 6.5.
6. Responsibilities of Supplier
Supplier will be solely responsible for the following activities:
6.1 Define, under the supervision of the SQE, the Inspection Test Plan specific for the First
Piece/Pilot lot Qualification item.
44. 6.2 Identify, under the supervision of SQE, the quality inspections to be executed under the
direct responsibility of NOV Devin.
6.3 Define a suitable and sustainable inspection schedule.
6.4 Arrange, prepare and execute the delivery of the material test at the NOV Devin
Authorized third party laboratory, providing specimen serial number and reference PO.
6.5 Notify, at least 10 working days before inspection date (1 day before specimen shipment
day in case of Laboratory Tests), unless otherwise agreed in writing with the SQE, in order
to allow NOV Devin organization to arrange for the execution of the above.
In case any test repetition, planned in ITP, is missed, supplier is asked to open a SDR.
During the qualification Kick Off Meeting, SQE will provide information notification process and
test execution.
Table 1 – Testing activities to be repeated on duplicated samples at a 3rd party lab.
Test Category Test Description Attendance Level Execution Place
Laboratory Test Positive Material Identification 3rd
Party NOV Devin approval As directed by NOV
Devin
Laboratory Test Mechanical Properties
Tensile/Yield/Elongation
3rd
Party NOV Devin approval As directed by NOV
Devin
Laboratory Test Mechanical Properties Impact Test 3rd
Party NOV Devin approval As directed by NOV
Devin
Laboratory Test Hardness on samples 3rd
Party NOV Devin approval As directed by NOV
Devin
Table 2 – Testing activities to be replaced at Supplier site by NOV Devin Inspectors or assigned.
Test Category Test Description Attendance Level Execution Place
NDT Painting thickness measurement Repeated by 3rd party NOV Devin
approved qualified Inspector
Supplier’s site
NDT Ultrasonic Test Repeated by 3rd party NOV Devin
approved qualified Inspector
Supplier’s site
NDT Visual Test Repeated by 3rd party NOV Devin
approved qualified Inspector
Supplier’s site
NDT Radiographic Test-film review only Repeated by 3rd party NOV Devin
approved qualified Inspector
Supplier’s site
NDT Magnetic Particles Test (not
fluorescent)
Repeated by 3rd party NOV Devin
approved qualified Inspector
Supplier’s site
45. NDT Liquid Penetrant Test (not
fluorescent)
Repeated by 3rd party NOV Devin
approved qualified Inspector
Supplier’s site
NDT Hardness on piece Repeated by 3rd party NOV Devin
approved qualified Inspector
Supplier’s site
47. PURPOSE
This procedure provides a description of the purchasing and receiving process at all NOV Devin locations.
1. PROCEDURE
The following areas of service purchased, and requirements expected by vendor(s) and the proper
receiving specifications to follow when outsourced product is returned to NOV Devin.
1.1. Safety Training
The firm providing the training must have experience in the industry and demonstrate
professionalism. Any certifications shall be handle through the HSE Department.
1.2. Calibration Services
All calibration certificates shall have the following information published on the certificate which
indicates the measuring and/or monitoring device has been calibrated. In the instance the
certificate does not represent what is required, the measuring and/or monitoring device will be
considered not calibrated and a Corrective Action will be written on the supplier. Supplier will be
placed on hold until situation has been corrected and CAR has been completed and returned.
Identification number of measuring equipment being calibrated
Calibration Company, if applicable
Calibration date
Next due date of item calibrated
Calibrated by
Lab temperature
Lab humidity (if applicable and impacts calibration)
Range(s) measured, if applicable
As found measurements
As left measurements
Calibration results (accepted or rejected)
Identification of calibration procedure used
Uncertainty of measurement when necessary
Identification number(s) of calibration standard, used, including next calibration
date(s)
Statement of traceability to a National or International standard (NIST) including
applicable numbers, vendors certified equipment used for calibration including
procedure(s). (Reference DVN-ADM-PRC-01)
Calibration shall be performed by a service provider compliant with current ISO 9001 standards,
current edition of API standards or equivalent.
48. 1.3. Inspection Services
Nondestructive testing services must use certified inspectors registered through ASNT. Verification
of certification shall be reviewed through The American Society for Nondestructive Testing. If
credentials cannot be verified, a Corrective Action will be written against the service supplier and
it is the responsibility of the supplier to correct the certification(s) and follow-up with the
corrective action. Service supplier will be place on hold until incident is corrected. Not having
proper credentials could affect the service supplier’s ranking with NOV Devin.
Service Provider inspectors shall be certified by Level II Certified Inspectors.
1.4. Machine Shop Services
Machining services can only be provided by a shop able to show evidence that the machining
processes and personnel are competent and consistently meets the specifications and
requirements set by NOV Devin.
1.5. Welding Services
Welding services must be provided by a shop able to show evidence that the welding processes
and the personnel performing welding for NOV Devin are competent and have been certified by
an independent welding laboratory, and that they are capable of meeting NOV Devin
requirements. These requirements may include meeting specifications stated in ASME B31.3 or
AWS D1.1/D1.1M.
1.6. Computer Services
Computer hardware and software services are handled through NOV IT support department.
1.7. Engineering Services
The supplier providing the service must be compliant with current ISO 9001 standards, current
edition of API standards or equivalent.
1.8. Quality Auditing and Consulting
Competency shall include at a minimum a 2 or 3-day internal auditing class before any internal
audits take place. External third party suppliers must have completed a 2 or 3-day internal
auditing class and a week-long course in lead auditing to be considered competent to perform any
audits within NOV Devin.
Service supplier will provide NOV Devin with competency qualifications to be deemed qualified.
1.9. Translation Services
All translations of controlled documents must be performed by a native-speaking of that language
to which the original English version is translated.
1.10. Preventative Maintenance – Support Equipment
Equipment that will be classified as support service related product are, i.e., fork trucks,
overhead cranes, warehouse garage doors, and pressure test equipment. Repair or replacement
of related products shall be repaired or serviced only by facilities only by facilities noted on NOV
Devin’s authorized supplier’s list (ASL). (Reference SQP-5.7.8B)
52. This form is used to record inspection results for the design characteristics and to document
any applicable nonconformance.
NOTE: Data fields 1 thru 4 are repeated on all forms for convenience and traceability. Any
subsequent changes to “data fields” 1 thru 4 need to be made on all pages.
1. Part Number – Number of the FAI or FPQ part (e.g., customer part number contained on the
purchasing documents; part number from the associated Bill of Materials (BOM);
manufacturer part number for internal parts, when customer part number is not available).
2. Part Name – Name of FAI or FPQ part.
3. S/N – Serial Number of the FAI or FPQ part; unique identifier assigned to a detail part, sub-
assembly, or assembly by the organization or customer.
4. FAIR or FPQ Number – Reference number that identifies the First Article Inspection Report
(FAIR) or First Part Qualification (FPQ); this may be an internal report number.
5. Char. No. – Unique assigned number for each design characteristic.
NOTE: A single design callout that applies to multiple characteristics may be recorded as on
characteristic number.
6. Reference Location – Location of the design characteristic (e.g., drawing zone (page number
and section), model location, specification callout).
7. Characteristic Designator - If applicable, record characteristic type (e.g., critical items), key
characteristics.
8. Requirement – specified requirement for the design characteristic (e.g., drawing or
dimensional characteristic with associated nominal dimension and tolerances, drawing notes,
specification requirements).
9. Results – List measurement(s) obtained for the design characteristics.
NOTE: The organization shall record the results in the units specified on the drawing, or
specification, unless otherwise approved by the customer.
For multiple characteristics list each characteristic as individual values or list once with the
minimum and maximum of measured values attained. If a characteristic is found to be
nonconforming, then that characteristic shall be listed separately with the measured value
noted.
53. Evaluation
EFFECTIVE DATE:
Page 1 of 1
Page 1 of 1
Page 1 of 1
If a design requirement requires verification testing, record the actual results on the form. If a
laboratory report or certificate of test is included I the FAIR or FPQ, the results may be recorded
as an attribute (e.g., pass / fail) and the test reference number recorded on the forms. The
laboratory report certificate of test shall show specific values for requirements and actual results.
For characteristics with visual certification requirements that are rated against standard
photographs, list the photo number of the closet comparison. A statement of conformance is
acceptable; record the reference number on the forms.
For processes that require verification per design characteristics, include a statement of
conformance (e.g., certification of conformance, varication indicator – accept)
For characteristics verified by attribute inspection include statement of conformance (e.g.,
accept)
10. Designed / Qualified Tooling – When designed tooling or specially designed tooling, including NC
programming as a media of inspection, is used for attribute acceptance of the characteristic, record
the tool identification number. When qualified tooling is used for attribute acceptance, record the
gauge value or range (e.g., minimum/maximum value), as applicable.
11. Nonconformance Number – If the Characteristic is found to be nonconforming, record a
nonconformance document reference number.
12. Signature – Printed name or unique identification, and signature of the person who prepared and
approved this form. Signature indicates that all applicable design characteristics are accounted for
and meet the requirements or are properly documented.
NOTE: Electronic identification and signature are both acceptable.
13. Date – Date when field 12 was signed.
14. Additional Data / Comments – This area is reserved for optional fields; add additional columns, as
required, by the organization or customer.
57. Engineering Change Request – To be completed by the initiator:
Submitted by: Sales Order No. Part No.
Date: Work Order No. Dwg. No.
Status of Change: Permanent ☐ Temporary ☐
Production Status: Work Order on Hold ☐ Production on Hold ☐
Description of Request:
Reason for Request:
To be completed by the engineering department:
Approved ☐ Rejected ☐ ECR No. Date Issued
Temporary Approval Conditions:
Comments:
Engineering Change Notification:
Released by: Date:
59. PURPOSE
This document describes the purpose of and how to handle a Deviation / Waiver Request (DWR)
and how to complete Deviation Waiver Request (DWR) form as an internal or external customer.
The scope of this document explains the use of a Request for Deviation.
SCOPE
The scope of this procedure is to provide instructions and to assign responsibilities for obtaining
authorization in advance to deviate from specified requirements for a product, part or assembly.
It also provides instructions for preparing and submitting the deviation request form. Deviation
is the permission, in writing, in advance of production, delivery, and set-up and operation to
deviate from specified requirements for a product, part, process, or for a period of time. A
waiver is the permission, in writing, to accept for use a completed but nonconforming item
either “as is” or upon completion of rework, this is applicable to a unit, a given number of units,
or a set amount of time.
1. PROCEDURE
1.1 A Deviation / Waiver Request shall be submitted when the following occurs:
A deviant from the original course of specifications prior to accepting a product does
not meet specifications. If deviation is required from supplier and the problem has
been isolated and the scope of the problem has been determined.
If a change in contract specifications to customer has occurred and cannot be
rectified until product/part return for repair or sending to a vendor.
If the severity of the problem has been documented (i.e. measured actual part)
If the root cause has already been determined on the specified equipment or part.
If the deviation does not cause the specified equipment stop functioning.
No suspected problems are encountered through the use of a deviation.
When a deviant is made away from published procedures with approval.
Approval has been obtained from customer when and where applicable.
1.2 Organization shall place all processes, equipment and/or part(s) on hold until the
deviation/waiver disposition is approved and returned.
1.3 Organization shall identify, segregate and control the deviant product, equipment,
and/or parts are a formal Deviation/Waiver Request (DWR) disposition approval is
provided.
1.4 Organization shall not ship deviant product, until written approval is granted in writing,
by Operations Manager.
1.5 Organization shall accompany all shipments known to be deviant with a copy of the
approved DWR record.
1.6 Deviation/Waiver Request (DWR) shall be completed on DVN-ADM-DWR-01 and
submitted for review and approvals.
60. 1.1 Each DWR will be treated as a first time occurrence. Likewise, if multiple customers
experience the same situation for the first time, it must also be treated as a first time
occurrence under each customer.
1.2 Action should be taken by the organization to ensure that approved DWR’s are rarely
submitted on a recurring basis. Recurring DWRs should trigger the organizational
concerns that either a corrective action needs to be implemented by the organization,
customer or vendor. In certain cases technical requirements may be too stringent and
technical documentation may need to be reviewed.
1.3 The following Activity Guide delineates the data content of a DWR.
Item No./Serial No. A serial number or item number for traceability of DWR to the
product or part.
Originator Person, company or vendor submitting the DWR
Devin / Vendor Determine if DWR is a Devin DWR or a Vendor DWR
requesting a change to the product or part. (A Devin DWR
a. effects customer, b. effects changes required by
organization the vendor needs to know.) A Vendor DWR is
required when a vendor changes anything from the
organizational specification or requirement.
DWR Number DWR Identifier populated automatically in SharePoint. (Do
Not fill in)
Description of Item The nature of DWR and Item it is effecting.
QTY How many items “of same” is the DWR being requested for.
PO/DT Number Purchase order or Delivery Ticket assigned to product.
Date Current Date of DWR request
Critical Impact (Deliver, Quality, Cost, None) What is being effected (ex. Delivery is anything sent to a
customer or vendor requiring a major change or acceptance.)
Quality means anything that departs from the
specifications/requirement set by the Organization. Cost
means anything that is attributing to the cost of a product or
part change or could cost based on impact of change or no
change. None means no change is evitable with DWR in place.
Explanation of Critical Impact Further information describing on the impact of the DWR.
Drawing Number List the number of the drawing. (if applicable)
Drawing Requirement What does the drawing indicate as the specification. (if
applicable)
Actual Measurement What is the measurement encountered. (if applicable)
61. Further Information Requested Additional information for establishing an DWR
Duration of DWR Establish a time line for the length of time DWR will be in
effect.
Corrective Action Establishes what will be performed to remove product or part
from a DWR back to its original specification or requirement
or future requirements.
Approval Use Only All requiring parties who must agree on forwarding the DWR
for the product or part before it can be used or not used.
Disposition Instructions List what needs to be accomplished based on the disposition
of the product or part.
1. References
SQP-4.5 Control of Records
SQP-5.10 Control of Nonconforming Product and Services
2. Distribution
None
62. Item No./Serial No.: Originator: Devin Vendor DWR Number:
Description of Item: QTY: PO/DT Number: Date:
Critical Impact: Delivery Quality Cost None Other
Explanation of Critical Impact: (Product/Part Effected)
Drawing Number:
Item Drawing Requirement (if applicable) Actual Measurement (if applicable)
1
2
3
4
5
Further Information Requested – (If anything on product or part is changing that causes a deviation to be created, please explain here).
Duration of Deviation: Until Further Notice One Time Job Until Replacement Can Be Shipped
From Serial Number: ______________ through _______________________
Manufacturing Dates: ______________ through _______________________ (Vendor Only)
Corrective Action For Future Discrepancies on Product and/or Part:
Comments:
APPROVAL USE ONLY:
Disposition
Engineering
Manager
Date Quality Manager Date Operations
Manager
Date
Use As Is
Unacceptable
Rework
One Time Use
Disposition Instructions: